BSNL Cellone — Retaining of BSNL Service Mobile no After Retirement

To BSNL Head Office Delhi/Mumbai Dear Sir/Madam, I, Bhavani S Kutty, Served BSNL for 36 Years and retired from Service on 1/06/2015 by taking Volunary Retirement due to which i had forwarded a request to BSNL Divisional office DombivilI regarding retaining of the Service mobile Connection -[protected]. We after applying had submitted all the necessary documents required Like Aadhar Card, Retirement Letter, Pan Card, MSEB Bill at the Customer service centre at Dombivili. In letter and the forms Submitted for a new connection we clearly mentioned we need a postpaid connection. We were assured by the Customer Service centre it will be issued in a weeks time on 02/06/2015 On 10/06/2015, We received a reply saying; the Dombivili customer Service Centre has forwarded Documents and were awaiting for a new sim. On 12/06/2015 We were informed ; the documents has been forwarded to Nandivili Exchange, Dombivili for Verification Purpose and Executive will Visit our Home for the collection of documents again. On 15/06 /2015, We Again enquired on the further proceedings and intimated them that there is supposed to be no verification required, and we were told again that documents for further proceedings has been sent to Nandivili Exchange for verification purpose . We received a call From Nandivili Exchange on 29/06/2015 stating they are sending a person to collect the documents for Verification purpose. On 11/07/2015 Mr Mahtre was sent to collect the documents for further process. Mr. Mhatre - comments he has no clue why he has been allocated to collect this document as it is actually not his duty and for this he had to come on 2 saturday, Understanding our issues He co-operated very well and took our documents. On 17/07/2015 We enquired at Dombivili's Nandivili Exchange & Mr.Paghare said they will Process and send documents to Dombivili Midc Office on same day . On 22/07/2015 Again We Enquired at Dombivili (Divisional Engineers Office ) and We were told Documents has not been received at MIDC from Nandivili Exchange. Later till yesterday there was no movement of the case and finally i Decided to visit Bsnl office Dombivili to find out the reason ;and we see, The Documents which we send were still not processed .the application was not Processed.The sim Card not yet reached .Documents is still at Nandivili Telephone Exchange And on Inquiring with Commercial officer, Bsnl Midc Telephone Exchange, he said its a mere 3 day process and all this procedure was wrongly done .And Verification is not at all required . On 12/08/2015, we finally gave an application to withdraw a request for retaining of Sim, And surrendered the old sim This is the Pathetic and Very unprofessional Service which i received as an X-Employee of BSNL. I am a 58 year old woman Who had taken VRS due to medical Reasons (Pertaining to the Eye) I would request a strict action to be taken against the rightful culprits in this case who have made me suffer by providing Wrong information on various levels. For any Communications in this regards Contact me on bhavani.[protected]@gmail.com/[protected] Sincerly Bhavani S Kutty