BSNL Hungama, — Service Activated Without Notification

Address:

Krishnagiri, Tamil Nadu

Dear Sir, I have been using BSNL broadband for the past 1 year. My BSNL landline number is[protected].Till now i was happy with the billing of BSNL. But last month i saw that an additional amount of Rs.190/- has been charged against BSNL Hungama Service. When enquired at exchange, they said its from bsnl.hungama.com . I am totally not aware of this service and i called up hungama.com customer service and understood that the service was not activated without my consent, neither i didn't get the activation details for the said service. I really don't know why i am suppose to pay for something which i haven't subscribed. For the past one week, i am trying to escalate the issue with support.[protected]@hungama.com, but i am not getting a proper reply from them. It would be really appreciated if you can take an action on this, as i feel it really humilating (even though the amount is small). It really kills the reputation of BSNL. If i am not getting a proper response from hungama, i will be forced to move this to consumer court and fight against this cheating. I want to have this issue sorted out without such hassled. I request you to intervene and guide where to complain about this. Thanks in advance. +91-[protected] [protected] vinay1.[protected]@gmail.com