BSNL — I have recharged twice and they don't extend the validity twice

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DOOR NO :21/459,YADHVA STREET,, Anantapur, Andhra Pradesh, 515671

Hi,
I have recharged 2 times with validity extension plan on march 4th for my mobile number from the paytm app. But i have received the plan only once.
The transaction is successful both times..
Mobile number :[protected]
1st transaction on march 4th, 3:04pm
With order id :[protected] and operator reference id:[protected]
2nd transaction on march 4th, 7:15pm
With order id :[protected] and operator reference id:[protected],
I need the validity to be 180 days or refund the amount

They didn't mentioned any ware like if you recharge twice validity won't increase twice

Please find the below screenshots for the reference