[Resolved]  BSNL Penta Tab 709C — Irresponsible customer care as well as dead service management

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, I am tired with penta service support and not sure what to do next. Its been nearly 4 months I have not received my original tablet. After 3 months I received an refurbished faulty tablet against my less than month old new tablet. I didn't accept and service center returned it but customer support says they don;t have status update. Neither they reply to my emails timley. I am planning to file on consumer court as they are playing with customers. Below is the trail mail till date: The service center located in navimumbai is just collection center. Penta doesn't have repair centers. [protected]> Dear Sir, Its been more than a month again and 4 months from submission of my original tablet. There is no response either from service center or from your side. Regards, Satish From: [protected]@msn.com To: [protected]@pantel.in Subject: RE: My Tablet : PENSER00104778 Date: Thu, 27 Mar 2014 09:49:37 +0000 Dear Sir/Madam, What is the status of my tablet for complaint created by you? Regards, Satish Date: Thu, 27 Mar 2014 02:50:12 -0400 From: [protected]@pantel.in To: [protected]@msn.com Subject: Re: My Tablet Dear Sir, Thank you for contacting us. We regret for the inconvenience caused to you. We have lodged a complain regarding receiving a wrong product by you. Your complain number is PENSER00104778. Next time you follow us provide us this job sheet number to track your product. ALWAYS THERE TO HELP YOU, From: "Satish Suggu" <[protected]@msn.com> To: "Pantel Technologies" <[protected]@pantel.in> Sent: Tuesday, March 25, 2014 9:17:13 PM Subject: RE: My Tablet Dear Sir, I am not sure why there is no reply.To let you know I received a bad refurbished tablet against my new less than a month old tablet. I returned back without accepting as it was faulty and requested for new replacement. I spoke to your Mumbai service head but no much support as you. Its been a month now again. Please, i request to take this up ASAP. Regards, Satish From: [protected]@msn.com To: [protected]@pantel.in Subject: RE: My Tablet Date: Tue, 25 Feb 2014 05:42:18 +0000 Dear Sir, I am sorry to say the service as well as communication is very pathetic.Till date I have not received my tablet neither a concrete answer on status of my tablet. Please share escalation matrix or person whom I can escalate. Regards, Satish From: [protected]@msn.com To: [protected]@pantel.in Subject: RE: My Tablet Date: Wed, 5 Feb 2014 05:43:49 +0000 Dear Sir, I was told last week tablet would be dispatched by Saturday (1st Feb). I am surprise to know this new status. Its been nearly 2 months tablet with you. This is not at all good. Are you going to increase by warranty period by 2 months? I would have never bought this for my kid if this is the case. Regards, Satish Date: Wed, 5 Feb 2014 00:10:59 -0500 From: [protected]@pantel.in To: [protected]@msn.com Subject: Re: My Tablet Dear Sir, Thank you for contacting us. We are deeply sorry for the delay occurring. We would like to inform you that the tablet submitted by you is still undergoing servicing process. We request you to please allow us to take some more time to get an "OK" tested tablet dispatched from our side. We appreciate your patience. From: "Satish Suggu" <[protected]@msn.com> To: "Pantel Technologies" <[protected]@pantel.in> Sent: Wednesday, January 29, 2014 3:59:50 PM Subject: RE: My Tablet Dear Sir, Any update on my tablet.I hope you understand after purchasing majority of days the tablet is with you for repair. Regards, Satish From: [protected]@msn.com To: [protected]@pantel.in Subject: RE: My Tablet Date: Mon, 27 Jan 2014 08:23:27 +0000 Dear Sir, I received jobsheet number today from service center #:95905. Please let me know the status. Its been nearly month and a half now. They told me they have submitted it to you but not status update yet. Regards, Satish Date: Mon, 20 Jan 2014 23:26:57 -0500 From: [protected]@pantel.in To: [protected]@msn.com Subject: Re: My Tablet Dear Sir, Thank you for contacting us. We would like to request you to please confirm us the Jobsheet number that you had received from service center against tablet submission so that we will able to confirm you the status of the submitted tablet. A Jobhseet number must be starting with " PENSER00 ". Always there to help you. From: "Satish Suggu" <[protected]@msn.com> To: [protected]@pantel.in Sent: Friday, January 17, 2014 11:44:54 AM Subject: My Tablet Dear Sir, I bought pantel IS 709C and in 15 days it started giving me battery drain problem. I submitted to your authorised service center in Navimumbai, Maharashtra.Its been more than a month and I have not received my tablet. The service center is saying the status is not updated yet.I request you to please let me know what to do in this case. After buying its hardly I have used it. I have registered the product on your website: PENTOFF0035454Name: satish sugguContact: [protected] Do let me know the status of it. Regards, Satish © 2014 Microsoft Terms Privacy & cookies Developers English (United States)