Burger King — Double payment for a single order

Address: Greater noida

Website: www.burgerking.in

I am writing to bring to your attention an issue I experienced with a recent order placed through the Burger King app.

On 22nd April, I attempted to place an order and made a payment of ₹516.60. Although the app showed that the payment had failed, the amount was debited from my bank account. I then proceeded to make the payment again, and the order was successfully placed the second time.

However, the app now shows that I have picked up the order, which I have not. I only placed one order and have not received any items yet. It appears I have been charged twice for a single order, and I would like to request a refund for the first failed transaction.

Also you can see that the first order which shows your payment gets failed gets picked up after 2:30hours how can this be possible..

Please look into this issue and advise on the next steps. I have attached the relevant payment proof and screenshots for your reference.

Looking forward to a prompt resolution.

Best regards,
Dhruv Singh
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