| Address: Bellandur, bangalore |
I am writing to formally lodge a complaint against Burger King regarding a highly disappointing and repeated customer experience. During my recent visit, I opted for a meal expecting to avail their advertised offer of ₹79 shakes with combos. However, while placing the order, I was forced to upgrade or change the fries in the combo by paying additional charges, despite fries already being included in the meal. This was consistently applied across multiple options such as Veg Crispy and Veg Whopper meals in the Application. This practice makes the offer misleading, as customers are indirectly forced to spend extra money to avail what is being advertised as a discounted deal. Additionally, the quality of food served was extremely poor. The burger was not cooked properly, the patty appeared undercooked, and the bun quality was not up to the mark considering the amount charged. Overall, the meal (approximately ₹500) was not worth the price and resulted in a complete waste of money. This is not an isolated incident. Around two months ago, I faced a similar issue at the same outlet where a cold Patty was served, and we had to request a replacement. Repetition of such poor quality and service is completely unacceptable. I have also recorded video and screenshot proof from the app to support my complaint. I request you to: Investigate this matter thoroughly. Take strict action against such misleading practices. Ensure quality control standards are maintained. Provide appropriate compensation/refund for the poor experience. I hope this issue is addressed promptly to prevent other customers from facing similar problems. Order Number - 1032 Facing an issue with missing Crown credits for 2 orders placed on 5th Apr (IDs: 0JTUQS7VG8 & IZZQUX035E). It’s been Almost 1.5 month with no resolution and no response on email. Request the team to kindly look into this and resolve at the earliest. Was this information helpful? | 
Post your Comment