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Bussan Auto Finance India [BAF] Complaints & Reviews

2.8
Updated: Feb 3, 2026
Complaints 947
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Bussan Auto Finance India [BAF] reviews & complaints page 40

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A
Ajith vr
Jun 7, 2020
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Iam trying to contact customer care but the line is always engaged. I purchased yamaha ray zr due to covid-19 i would like to avail the moratorium for june - august. My aggreement no. Is lan tw005inr00799916 plz respond to my request as soon as possible
Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
Dear Customer,

Greetings from Bussan Auto Finance (BAF India).
This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.

For further details, please write us on [protected]@bafindia.com
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    Puli1984
    Jun 4, 2020
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    Address: Laggere

    Am trying to contact costumer service so many times but no one responded my agrement number lan tw007inr00827430 i purchased yamaha fascino i would like to avail moratorium up to august as per rbi guidelines
    Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
    Dear Customer,

    Greetings from Bussan Auto Finance (BAF India).
    This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
    Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.
    For further details, please write us on [protected]@bafindia.com
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      K
      Krishna.murthy
      Jun 3, 2020
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      Address: Laggere

      My aggrement number lan tw007inr00827430, i purchased yamaha fascino, according to covid 19 i am unable to pay emi, i would like to avail moratorium as per rbi guide lines
      Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
      No one resposed
      Dear Customer,

      Greetings from Bussan Auto Finance (BAF India).
      This is in regard to your below mentioned mail. We would like to inform that your June’20 Emi has been stopped as RBI has extended the Moratorium period.
      Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.

      For further details, please write us on [protected]@bafindia.com
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        M
        Mitin pal
        May 31, 2020
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        Address: DELHI

        Emi extend
        Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
        Dear Sir/Madam,

        Thank you for writing to BAF India.

        This is in regard to your below mentioned mail. Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better.

        For further details, please write us on [protected]@bafindia.com
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          S
          Subash Yamarthi
          May 30, 2020
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          I need to moritorium period of june to august (Lan tw929inr[protected]. I had purchased yamaha fz5.
          Emi amount rs.3157.. So please intimate and approved my request.

          Thanking you
          Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
          Dear Customer,

          Greetings from Bussan Auto Finance (BAF India).

          We would like to inform that your June’20 Emi is under presentation.

          Please confirm if you wish to apply moratorium for Jul'20 and Aug'20 on us on [protected]@bafindia.com.

          Also, would like to inform you that it is only a deferment option and not a concession or waiver since interest would continue to accrue for this period.
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            S
            sushant09
            May 24, 2020
            Resolved
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            Resolved

            Sir, mera loan account number-tw158inr00783424, mera closing principal 58066.90, ham ise ak bar payment karna chahte hai iske sath aur kitna pay karna hoga, please reply sir
            Aug 8, 2021
            Complaint marked as Resolved 
            Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
            Early termination amount calculation explained on dated 26-May-20
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              R
              Raju Assamese talks
              May 19, 2020
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              Respected sir/madam
              I need a signature and stump on form 29 and 30 for submit to insurance company. But executive are ignoring to do that.. I have submitted the form today at baf guwahati. Plz forward the form to iffco-tokio insurance office guwahati. After that insurance company are ready to send the payment. Plz forward the form. Thank you

              Your's faithfully
              Imfaruk hussain
              Contact no [protected]
              Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
              Dear Sir/Madam,

              Thank you for writing to BAF India.

              This is in regard to your below mentioned mail. Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better.

              For further details, please write us on [protected]@bafindia.com
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                Y
                yella raghavendar
                May 18, 2020
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                Resolved

                Address: Hyderabad Balnagar

                Dear sir&madam

                This is to inform u that my bike EMI’s please apply for moritorium. Due to corona virus my area is red zone on government rulers so financial problem
                Aug 7, 2021
                Complaint marked as Resolved 
                Verified Support
                Jun 09, 2020
                Bussan Auto Finance India [BAF] Customer Care's response
                Dear Sir/Madam,

                Thank you for writing to BAF India.

                This is in regard to your below mentioned mail. Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better.

                For further details, please write us on [protected]@bafindia.com
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                  D
                  Debo Gogoi
                  May 16, 2020
                  Resolved
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                  Resolved

                  Address: 1-no borbam village,po-hatibondha,p/s-tengakhat,dist-dibrugarh,assam,pin-786103

                  Due to lock down i was unable to deposit balance in my united bank of india savings account and that time baf india, a finance company try to encash one of my given post dated cheque against my bike loan no-tw1361nr00603199 and the cheque was bounce and they asking me the cheque bounce charge rs.700.
                  There for i request you to wipe out the bounce charge as it is not my fault but the situations of lock down.
                  Thanks
                  Debo kumar gogoi
                  Mob-[protected]
                  [protected]@gmail.com
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                  May 16, 2020
                  Updated by Debo Gogoi
                  Due to lock down i was unable to deposit balance in my united bank of india savings account and that time baf india, a finance company try to encash one of my given post dated cheque against my bike loan no-tw1361nr00603199 and the cheque was bounce and they asking me the cheque bounce charge Rs.700 .
                  there for i request you to wipe out the bounce charge as it is not my fault but the situations of lock down.
                  Thanks
                  debo kumar gogoi
                  mob-[protected]
                  [protected]@gmail.com
                  Verified Support
                  May 19, 2020
                  Bussan Auto Finance India [BAF] Customer Care's response
                  Dear Customer

                  We would like to inform you that May'20 EMI got bounced by bank due to balance insufficient and you have also not opted EMI moratorium benefit.

                  You can pay pending amount by visiting our website www.bafindia.com or https://loans.bafindia.com or Pay TM as soon as convenient.

                  regards
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                    N
                    Navnath Bhandare
                    May 13, 2020
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                    Address: Pune Maharashtra

                    My Loan Ac Number is TW006INR00427199 I PAY ALL EMI AND OVERDUE AMOUNT PLEASE SENF MY NOC MY MAIL ID.. [protected]@gmail.com
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                      M
                      Maruti Avatade
                      May 10, 2020
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                      I want close my 2-Wheeler bike loan. I want check how I need to pay to close the loan. My mail id:[protected]@gmail.com
                      My loan account number: TW007INR00815297.
                      Please send us the details earliest
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                        L
                        Lãlkrîshñä Atr
                        May 8, 2020
                        Resolved
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                        Resolved

                        I want to now How much amounti pay
                        TWCO3INR00713611
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Dear Customer,

                        Your June'20 EMI is under presentation and 14 future EMI's are remaining.

                        Please confirm further details on [protected]@bafindia.com
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                          D
                          Deepak Bagdi
                          May 8, 2020
                          Resolved
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                          Resolved

                          Address: navjivan vidyalaya high school rani sati marg malad east, room 3

                          Auto insurance & loanbussan auto finance india [baf]applying for moratorium
                          Bussan auto finance india [baf] — applying for moratorium

                          Address - r 3 navjeevan vidhayalay high school rani sati road malad east mumbai 400097
                          I deepak bagdi, i have purchased a yamaha fz 250 bike in the year march 22 2018, paying the emi of rs 4618 without fail, but due to corona pandemic offlate iam not getting salary and as rbi has issued moratorium and i want to apply for the same but could not get the link as my mobile number [protected] registered with bhusan finance is lost and i request you to please send the link for applying moratorium to my new mobile number [protected].

                          Customer id - 6892300j2118c21
                          Chassis no - me1rg4212j0032986
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                          Verified Support
                          May 09, 2020
                          Bussan Auto Finance India [BAF] Customer Care's response
                          Dear Customer,

                          Greetings from Bussan Auto Finance (BAF India).
                          We would like to inform that we have already considered your request for Moratorium benefit for the month of May’2020.
                          for further details please write us on [protected]@bafindia.com.

                          Hope your query has been resolved.
                          Need help apply moratorium try to apply moratorium link is not available
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                            N
                            Naveed9583
                            May 15, 2020
                            Resolved
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                            Resolved

                            I have purchased fzs bike Due to covid 19 pandamic Rbi I announced 3months memorandum but iam unable to 3 months months memorandum because the website is down iam a small business owner and iam trying till April the website is down they are not answering my calls

                            My loan I'd is tw009inr00822855
                            My contact number [protected]
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Dear Sir/Madam,

                            Thank you for writing to BAF India.

                            This is in regard to your below mentioned mail. Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike to help us to serve you better.

                            For further details, please write us on [protected]@bafindia.com
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                              M
                              mayank khandwal
                              May 7, 2020
                              Resolved
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                              Resolved

                              Address: VPO - JAMALPUR

                              I mayank, have purchased a yamaha fzs v3 bike in the year oct 25 2019, paying the emi of rs 4042 without fail, but due to corona pandemic offlate iam not getting salary and as rbi has issued moratorium and i want to apply for the same but could not get the link as my mobile number [[protected]] registered with bhusan finance is lost and i request you to please send the link for applying moratorium to my new mobile number [[protected]].

                              Agreement no - twr437inr00832844
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                              Verified Support
                              May 09, 2020
                              Bussan Auto Finance India [BAF] Customer Care's response
                              Dear Customer,

                              Greetings from Bussan Auto Finance (BAF India).

                              We would like to inform that we have considered your request for Moratorium benefit for the month of May’2020.

                              for further details please write us on @ [protected]@bafindia.com.
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                                N
                                Niyas Nizar
                                May 6, 2020
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                                Address: Eranakulam

                                Sir
                                I was former employee of bussan auto finance i was resigned on february, but still my resignation is not updated on my pf account, i cant withdraw the pf amount, please do tbe needfull, my uan number is[protected]
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                                  S
                                  Suresh Kolaka
                                  May 3, 2020
                                  Resolved
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                                  Resolved

                                  Address: odisha, rayagada

                                  Dear sir, i am suresh kolaka from, odisha rayagada. I have taken bike lone from your bhusan auto finance. I am not getting any notification from your finance sector.
                                  My agreement no - tw153inr00830012. Or mobile no [protected].

                                  Please add my mail id or mobile number so that i can get notification very easily.
                                  Mail id: [protected]@gmail.com
                                  Mobile no:[protected].
                                  Thank you sir.

                                  I get cheque bounce becouse i'm not getting any notification in this lock down how can i pay my emi i'm not getting any income from my business.
                                  Still i get cheque bounce in this month.

                                  I unable to my emi in this month because of lock down.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 06, 2020
                                  Bussan Auto Finance India [BAF] Customer Care's response
                                  Dear Customer,

                                  Greetings from Bussan Auto Finance (BAF India).

                                  We would like to inform you that shared number [protected] is already registered with us and we send all the loan related SMS on said number only.

                                  Apart from that Apr'20 EMI got bounced due to non-technical reason, so we are unable to waive off the same.

                                  For further details you can write us on [protected]@bafindia.com.
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                                    J
                                    jaideep1405
                                    Apr 24, 2020
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                                    Address: Gandhidham

                                    Dear sir,

                                    My name is jaideep Srivastav i had taken a loan for two wheeler i want emi moratorium but my previously registered no which was [protected], is temporarily not avialable so i cant request for emi moratorium, please help me,

                                    Jaideep Srivastav
                                    [protected]
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                                      F
                                      Fathima Zahara
                                      Apr 24, 2020
                                      Resolved
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                                      Resolved

                                      Address: No.23, Vivekanandar St, Retteri, Chennai

                                      I have purchased a two-wheeler in loan with your concern. Ref. Agreement no. Tw005inr00810478 re, mob. [protected], i have paid 7/8 dues without any delay and last due was apr'2020. I have lost my job during covid'19 retrenchment and my bank account from which auto deduction of due is made was insufficient balance during the time cheque presented by me while purchasing vehicle 8 months back has been deposited at this time and bounced, for this a penalty of rs. 700 is levied email received from your customer services.
                                      Last month the show room person given my rc and said dues are been completed since i left the bank account updating amount for due. Before this concern i cant able to contact any of your person in phone or direct due to lock down and sent a request email to customer services that i am ready to pay the amount but waive-off the penalty due to a small technical issue a rs. 700 penalty against unpaid due rs, 4125 is too high which is 17% and this is very disappointed with your services and unfair penalty amount. How many customers without internet banking will suffer penalty and critical duration of covid'19 there is no such compassion and i haven't been clearly informed about penalty clauses by the salesman of your concern. Let this be informed to the future customers which will help to built trust among the customer and know the regulations and facts of loan agreement.
                                      If possible my request of waive off the penalty amount may please be considered and i am very much thankful to baf for that.
                                      May 26, 2020
                                      Complaint marked as Resolved 
                                      Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 25, 2020
                                      Bussan Auto Finance India [BAF] Customer Care's response
                                      Dear Customer,

                                      Greetings for the day!

                                      We understand your concern and would like to inform you that April’20 EMI got bounced by bank due to non-technical reason.

                                      You can pay pending amount by visiting our website www.bafindia.com or https://loans.bafindia.com or Pay TM.
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                                        R
                                        rajkamalshah7600
                                        Apr 23, 2020
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                                        Resolved

                                        I am again so much disappointed with this finance company that till date there is no reply from their end in any sort of way... It seems that they are also not afraid of consumer forum and doing what they want to do. So again i am describing that as there is no kind of response from this fraud finance company, i am unable to pay the emi and for delay cause, this fraud finance company will be solely responsible. Neither i am going to pay any sort of late fees or charges if any because all lingering is from this finance company. Hope to get some reply.
                                        May 30, 2020
                                        Complaint marked as Resolved 
                                        Bussan Auto Finance India [BAF] customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 25, 2020
                                        Bussan Auto Finance India [BAF] Customer Care's response
                                        Dear Sir/Madam,

                                        Kindly provide your registered Contact No. with loan agreement No. or engine no., chassis no. of the bike and mention proper query on mail to help us to serve you better.

                                        you can write us on [protected]@bafindia.com.
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