Bussan Auto Finance India [BAF] Complaints & Reviews

I have purchased a two-wheeler in loan with your concern. Ref. Agreement no. Tw005inr00810478 re, mob. [protected], i have paid 7/8 dues without any delay and last due was apr'2020. I have lost my job during covid'19 retrenchment and my bank account from which auto deduction of due is made was insufficient balance during the time cheque presented by me while purchasing vehicle 8 months back has been deposited at this time and bounced, for this a penalty of rs. 700 is levied email received from your customer services.
Last month the show room person given my rc and said dues are been completed since i left the bank account updating amount for due. Before this concern i cant able to contact any of your person in phone or direct due to lock down and sent a request email to customer services that i am ready to pay the amount but waive-off the penalty due to a small technical issue a rs. 700 penalty against unpaid due rs, 4125 is too high which is 17% and this is very disappointed with your services and unfair penalty amount. How many customers without internet banking will suffer penalty and critical duration of covid'19 there is no such compassion and i haven't been clearly informed about penalty clauses by the salesman of your concern. Let this be informed to the future customers which will help to built trust among the customer and know the regulations and facts of loan agreement.
If possible my request of waive off the penalty amount may please be considered and i am very much thankful to baf for that.

I am again so much disappointed with this finance company that till date there is no reply from their end in any sort of way... It seems that they are also not afraid of consumer forum and doing what they want to do. So again i am describing that as there is no kind of response from this fraud finance company, i am unable to pay the emi and for delay cause, this fraud finance company will be solely responsible. Neither i am going to pay any sort of late fees or charges if any because all lingering is from this finance company. Hope to get some reply.

श्रीमान मैंने आपकी फाइनेंस कंपनी से मोटरसाइकिल यामहा सेल्यूटो पर लोन लिया था जिसकी मार्च तक की किश्तें बिल्कुल समय पर जा रही है। लेकिन कोरोना जैसी परेशानी में मार्च से ही मै घर पर बैठा हूं इसलिए अप्रेल की किश्त नहीं दे पाया। इस बाबत ना तो मेरे पास आपकी कंपनी से फोन आया और ना ही किसी और माध्यम से मुझे अवगत कराया गया कि मैं किश्त देने में सक्षम हूं या नहीं। श्रीमान मेरी अब केवल 2 किश्तें ड्यू हैं जिनका पेमेंट भी मैं लॉकडाउन खुलते ही कर दूंगा। लेकिन आज दिनांक 21 अप्रेल 2020 को मेेरे पास 5 बजकर 39 मिनट पर आपके यहां से फोन आया जिसका नंबर [protected] हैं। मैंने ट्रू कॉलर पर देखा तो उस पर अशावेश मौर्या नाम लिखा आया है। श्रीमान इन महाशय ने मेरे साथ बड़ी बदतमीजी से बात की जो की आवश्यक नहीं था। मैंने कहा कि आप को पता है अभी सब की हालत खराब है तो आप मुझे किश्त के लिए फोन कैसे कर सकते ​हो। लेकिन वो महाशय कहने लगे की किसी ने मना किया है क्या किश्त देने के लिए तो मैंने कहा ​हां कि सरकार और आरबीआई ने मना किया है कि अगर कोई किश्त देने में असमर्थ है तो उससे आगे किश्त ली जाए उसे परेशान नहीं किया जाए लेकिन वो महाशय मुझे बोलने लगे की आपको फार्म भरना चाहिए था नहीं दे सकते तो मैंने कहा मुझे कंपनी को बताया चाहिए था कि ऐसी कोई फार्मल्टी करनी है मैं करने को तैयार था लेकिन वो बोलने लगे की किश्त तो देनी पड़ेगी। अब आपके यहां जो भी सक्षम अधिकार हैं वे कृपया मुझे बताएं की मुझे क्या करना चाहिए इसे धमकी समझ कर किश्त चुकानी चाहिए या फिर उन सज्जन और कंपनी के खिलाफ मुकदमा दर्ज करा उपभोक्ता कोर्ट में जाना चाहिए।

भवदीय
मतीष पारीक
जयपुर
[protected]

As government has issued for the extension of loan payment for two wheeler, no extension is provided from this finance company. The offices are closed and no salary is deposited in our account so how can i pay the emi. Also by doing several efforts i somehow managed to pay the emi but the personnel from the finance company is not at all saying his own name nor there is no official firm address or no one is picking the phone. Neither i am able to make payment on their website. Also there is no complaints or suggestions area in this company's website as they know what they actually are. I tried several time to talk to the local number which i have somehow got and he is not speaking at all and saying to talk to customer care. Customer care services are also off and only ivr is running.in this i am not able to make payment of my emi and for this reason the company is solely responsible for this and i am not going to pay a single extra penny expect the emi. This finance company is fraud which is not showing any of its address nor phone number nor person's name.

As per RBI guidelines there is no any bouncing charges from any companies in this lockdown period but BAF reflect Rs.700/- of bouncing charges

Product Name
TW
EMI
3838.00
EMI Overdue
3838.00
Cheque Bouncing Charge Overdue
700.00
Late Payment Penalty Overdue
0.00
Other Overdues
0.00

Hi Bussan Team, Tried reaching your team over regarding preclose of my loan account but your team is suggesting me to get back after April 14th. Could you please guide me how to pay my rest two months of EMI(Pre-close) online.

I borra jai shankar, have purchased a yamaha fzs bike in the year jan 14 2018, paying the emi of rs 3200 without fail, but due to corona pandemic offlate iam not getting salary and as rbi has issued moratorium and i want to apply for the same but could not get the link as my mobile number [protected] registered with bhusan finance is lost and i request you to please send the link for applying moratorium to my new mobile number [protected].

Customer id - 294816
Agreement no - tw009inr00659030

Sir/madam
Please refund my money of Rs 2004
Which was paid for two times.

I am sending you details of my loan Id loan amount. Please solv my problem.

I will be grateful to you

Want to know the details of my loan details at the earliest. My loan number is tw518inr00692996
My mail id is [protected]@gmail.com and mobile number is [protected]
It would be great if i get the information at the earliest.
As am not getting the status of the loan it is very difficult for me to wait till the next loan amount goes. Please help me in getting the details soon... Also mail me statement of my loan in every month

I want to know the details of my loan details at the earliest. My Loan Number is tw007inr00772269
My mail id is [protected]@gmail.com and mobile number is [protected].
It would be great if I get the information at the earliest.
As am not getting the status of the loan.
I don't know whether my loan amount has been finished or not. Please help me in getting the details soon....

I have already taken 2 nos two wheeler financed by baf. Few days ago i received a call from baf as that a loan of 70000 is in approval state and whether i am interested. Initially i declined but after 10 days i inquired and got to know that in my name 43, 000/- can be approved cause one of my two-wheeler loan was ongoing. They strictly mentioned that the loan has been approved on basis of the first financed loan. Later they asked me to submit...

I have already taken 2 nos two wheeler financed by baf. Few days ago i received a call from baf as that a loan of 70000 is in approval state and whether i am interested. Initially i declined but after 10 days i inquired and got to know that in my name 43, 000/- can be approved cause one of my two-wheeler loan was ongoing. They strictly mentioned that the loan has been approved on basis of the first financed loan. Later they asked me to submit all documents like aadhar, pan, resident proof, salary slip, bank statement, etc. Baf also send people for both residence and office verification. After all verification was done they informed that the resident agreement cannot be taken as address proof due to some rbi rules. Again they called and said that agreement can be used if it is done by notary. I also submitted the same but now they are asking me pay one emi of my existing vehicle loan in advance.
Baf have harassed me by not giving the correct information and every time specifying that my documents are not correct. I am a private job holder and due to the baf staff negligence and wrong information my professional work was hampered.
I just want to inform that if a full detail of requirement for applying a loan from the beginning is specified rather than going for a phase wise dissemination of information which develops a harassment feeling within the customer.
With regards
Gita rout
[protected]@gmail.com

Hi team,

This is kathiresan andy and my loan no is tw007inr00657809. I have paying my due before 5th of every month to the collection agency. But they did not update properly and considered it as a cheque bounce which is not agreeable. I have cleared my dues. Please issue me the noc at the earliest.

Mob - [protected]

I will be available only in whatsapp text msgs since i'm abroad now. Thank you

Regards,

Kathiresan andy

It has been more than two weeks and they are not providing me any noc for the bike.

After several rounds at their office, they are not providing us any direction where to go whom to speak even they don't have any kind of respect for the customer, bcz of them, i have already been in mental pain.

I have repaid all loan hence requesting the company to give me my noc asap.

Else kindly take action against this company.
Agreement no:twco7INR00456020

My emi date is on 8 of every month.. I had no dews till date but in month of december the amnt had been debited for emi and again credited back to account and i left that amnt as same in acc thn to thy had not debited the amnt and now the bussan finance team is calling and thy are telling me to clear that amnt and i agreed with them but those guys are harassing very badly in very bad words... Had an very bad experience with bussan auti finance... The agent and as well as manger harresed me very badly and the num i got call from is[protected]

I want my receipt confirmation for the last payment which i have made through online please provide me the confirmation as soon as possible i need to know about my first emi for the two wheeler which i have purchased i didnt get any details or confirmation regarding my first emi payment please let me know or send me the receipt for the payment thanks

Dear team,

Its to inform you that we do have a really bad feedback for your collection agent based on thrissur location (Kerala). We have no due towards the loan and we have been seeking the info of the loan amount for more than 1 month he often do not pick up the call and even he wont respond to us, am not sure weather the payments are reaching the office as well. We have been paying the due amount correctly and we have received the call from your head office stating they have not received the payment.

Am not sure what sort of training you have been providing to your collection agents. When i inform him that i am going to complain this he was shouting at me and stating that you go and complain, he is least bothered. I would reach out to consumer court to file a suit if i have no reply along with the call recordings that i have.

Vehicle details.

Kl-48-l-2475
Name of owner : rasheed.
Location - chelakkara, kerala, thrissur
Contact number : [protected]

Sir,
I have sufficient balance in my bank account today.
.but u sent message that I have not sufficient balance in my bank account.
so pls check my bank account. Pls sir listen my complaints And take action to avoid late payment fine amount..
...
...
... my mobile number [protected]
Pls send customer service number for madurai branch...

Hi, i'm from goa and the local showroom in my city provided me with loan from baf, where i have paid my entire installments on timely basis for 2years and now that my last installment is already given in february 2019, it's been 8months i have not received my noc, no person is responding to any complaints or issues, no one is bothered to respond back also there is no office available in goa where i can enquire, it's been 9monghs m struggling for my noc and there is no response, kindly resolve this asap

Sir with due respect i would like to share my problem.. Sir i had financed my scooty yamaha fascino policy no.- tw1071nr00584120 from yamaha showroom through bhusan auto finance.. My policy has completed susccesfully in april 2019 and therefore i went there and asked for the noc, the employee of bhusan auto finance replied me sir i had sent request and they will sent noc in 1 month.. The same continued and lastly i went again there and ask for the head office phone no. I tried their phone it was kolkata office and they said that they will sent it in a week on 29th nov 2019 and since they are not receiving my phone i have no option rather than doing this.. I have never expected the company like this will give such a manipulative service to their customer... It was my worst experience with bhusan auto finance.. I hope u will look into this matter and help me with my problems.