| Address: Chennai, Tamil Nadu |
From
P R Reegan,
No.30, Murugappa Street,
Purasaiwakkam,
Chennai-07.
SUB:- Loan Num-TW005INR00062664.
Hi,
I am Reegan, I have purchased Yamaha Fazer bike on an Auto loan from (Mani Motors, Tondairpet) Bussan Auto Finance. At that time I don’t have Any Current Address Proof in Chennai. So i Purchased by my Friend name (Mohammed Hussian).. After That Hussian Unfortunately Closed That accout, on that time I called up to the bussan auto finance and asked to change my account number to the loan they said that they cant do like that then I said“I will pay the installment amount evey month to the collection Fe”.They said that they don’t have any problem with that but you will be charged around 350 rupes for cheq bounce.i accepted the condition and I paid the instalment till july.on july 16th my bike has been lost,I made a complaint on police station after that and I got my bike after one month.on that time I have been charged around 8000 rupees for my bike maintenance in workshop. so I called the bussan auto finance Chennai(+[protected] and informed everything and asked one month time for august and september instalments.on that time they agreed for that.after that I went to bangloore, on that time one of the collection executive went to Mr.Mohammed hussains home address and asked for the payments, the very same day Hussain informed me,again I called the bussan auto finance Chennai and asked for time to pay,again they given the time.This was happened on august 28th.afther that I came to Chennai to settle the loan,but I don’t know what happened to your department they seized my bike on September 1st.and asked to settle the amount.also they have sent a letter to Mr.Mohammed hussain for asking the payment of 37691 before 15th of September.he informed me about that and I went to your Chennai bussan office to settle the loan on September 16th with that amount. but they have been charged extra 402 rupees.i paid the amount 38093 ,they told me that only 17th
September they can handover the vehicle.after i leaved from your office I received a call from the same office and asked to pay another 500 ruppes for settlement,they also said that they will cancel the receipt and will give you a new receipt of amount of 38593 rupees.i also I accepted that and I informed that I will come tomorrow with that amount.i shared this matter with my friend who is working in consumer complaint department Chennai.on September 17th morning I went to your office with that 38093 ruppes receipt and another 500 ruppes cash to settle the loan .they gave me a new receipt for an amount of 38593 and asking me to take my vehicle from another place.on that time my friend senthil who is working in consumer department chennai called Mr.Nethaji ([protected] HEAD COLLECTIN MANAGER)and asking just about my loan status.Then after nethaji called me and said that he cant handover the vehicle he need an appologise from mr senthil who called him.MR.NETHAJI threatening me and abusing me. he said that if this continues he will never release my NOC Letter.i begged mr.balaji to hand over the vehicle.after a long conversation he agreed to hand over the vehicle.i got my vehicle on sameday afternoon. I paid around 2000 rupees in workshop for my bike. they completely broken the lock and wiring system of my bike. who will going to pay this amount?how can you charge around 5000 ruppes extra from me?you seized my bike only just for one month pending instalments.how can this possible?and ask your staffs to talk generously to the customer..i need the full details.this is not a good movement by a best financing company in India. I request the concerned authorities to look into the matter. Seizure of a vehicle should be a solution to the parties who are not paying the EMIs. Talking rude can be a solution to a party who is not cooperating. But I don’t fall in either of these categories Please give a solution to this situation.if you cant solve my problem iam going to register a complaint on consumer department
PR REEGAN
[protected]
[protected]@ymail.com
Jul 25, 2017
Complaint marked as Resolved Requesting you to remove this complaint .i don't want to show this in google search
![Bussan Auto Finance India [BAF] Logo](/thumb.php?bname=1&src=bussan-auto-finance-india-baf.jpg%3Foh%3Da698a34a970d3d8cfd3361ef00bff51a%26oe%3D56b62945&wmax=280&hmax=280&quality=90&nocrop=1 "Bussan Auto Finance India [BAF] Logo")
I spoke to every possible person in Hyderabad from the collection agents to Mr Farroq Basha head of auto loans collection. Every time I spoke they requested for a ECS and promised solve the matter. Beleiving themI gave themthe ECS thrice.
Meanwhile I got deputed to the Singapore office of my company. Finding my Mother and sister alone the collection guys started chasing my family at odd hours.
This Morning Mr Ashok from Busan auto finance reached my home and wanted to seize the vehicle. My sister called up and explained me about the situation. I tried talking to the collection guys and told them that Mr Farooq is already aware of this situation. He in turn was asking me to stand in front of him to talk. I told him how stupid he was sounding as I am in Singapore. Even after my families requests he was not willing to leave the place without seizing my vehicle or collecting the complete amount including the cheque bounce charges.
My family said they will pay the EMI as we never stopped any and asked him to discuss the matter with me regarding the extra charges. He is still standing in front of my house cursing and not willing to go.
I tried talking to Mr Farooq on the number given on their website. No one was bothered to answer the phone even after several attempts[protected]/[protected]
I request the concerned authorities to look into the matter. Seizure of a vehicle should be a solution to the parties who are not paying the EMIs. Talking rude can be a solution to a party who is not cooperating. But I don’t fall in either of these categories Please give a solution to this situation
Rgds
Vivek Arya