In the month of april 2017, i received a call on a holiday package from buzz holidays, noida, new delhi and as per their offers i would be entitle for a package of 3 nights/4 days to a list of hotels and resorts listed with them.
Booking can commence on a pier booking of 21 days.
As i along with my co-brothers (2) were planning for a family holiday as summer holidays for our children shall begin in may, it would be an ideal idea as many services were moving towards digitalization - online platform.
As the package is for 4 member, we were in total 10, so we needed 3 such packages and have done the booking.
Before booking we also verified their company and their background an all possible internet media and looking at the best option we purchased the package.
We were also offered a booking at a hotel in kodaikanal, tamil nadu through the customer care over phone.
We were said our confirmation voucher would be mailed. We waited for a day but still no mail arrived. On continues follow-up with the company customer care, we were assured that the voucher would arrive by evening. But still noting.
Then we moved up and started speaking with the managers and received the same promises.
This went on for almost 9-10 days. We started to grow impatient and started calling. Now to whomever we used to speak they used to ask us the entire story and end up with saying will revert back after checking.
Days passed... Months have gone by we were sure that we are been dubbed and made a promise to ourself not to trust any online platform and thus the move our pm has initiated is a failure.
I request you to kindly register a complaint and address to our cause and help us to recover our the money.
Below is the details of transaction and payment was done by online banking
Thanking you
Your faithfully
Nitesh dangi
[protected]
[protected]@yahoo.com
Date of transaction: 18. April.2017 & 18. April.2017
Order / transaction id:[protected] &[protected]
Amount: 10, 398/- & 20, 000/-
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