Buzzmeeh — complaint against fraud and cheating consumer complaint

Address:

GURUGRAM, 122001

Account registered number - [protected]
I got my iphone 7 screen replaced in 10-jan-20. Next day i noticed that the touch is not working properly. At the time of repair, i was told that the new screen being installed is of original brand & specifications, as that used in iphone by apple. I tried to contact the buzzmeeh noida customer care many times, but i did not receive any resolution to my complaint. Provided the service at my door step, but when i informed them of the issue i am facing with new screen, it has been almost two weeks and i am still waiting for any update from buzzmeeh. The customer care is extremely ill mannered and untrained, and irresponsible towards customers and services provided by their company. I demand, either resolve the issue i am facing, or return me my money & old screen. I will get the repair done at some other place. I paid ₹6000 for the screen replacement. I have all the call records, messages and mails, for all the communications i had with buzzmeeh. If i do not receive a suitable resolution soon, i will sue this company in consumer court.
Event sequence:
- screen replacement at 10jan 20 at 6 pm.
- complain reported on 11jan20
- 15 jan20 cc team krishna update screen will replace by 16- jan-20 as my case is escalated high priority
- 17-jan-20 cc team rehan told me engineer revisit planed today but as of now no one visited for replacement.