Buzzmeeh — phone screen

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Does anyone know a-n-y-b-o-d-y at buzzmeeh.com???

I am very upset and angry as to how they have treated me as a customer over the past many weeks for getting my phone screen replaced. Is buzzmeeh capable of solving the issue created by them or do i have to find another reliable company to fix it. I went to a local vendor who informed me after checking the phone that the screen was of the cheapest quality available and that even they dont suggest this to their customers.

Here's what really happened - the screen of my one plus 5 was replaced on 3rd feb after which my phone has not been not working properly.

On 3rd feb, i logged a call for screen replacement at 2pm and the technician was at my house at 5.45pm. That quick was your service for a new call log. On 3rd itself, i wrote to you complaining about my phone not working properly (Screen freezing and bleeding, brightness very low, touch not working at some spots) but no one attended to it. Since 4th feb, i kept emailing/calling but of no use. No one came to check.

Finally on 6th feb, a technician came home and tried to repair it for 1.5hrs and failed and then took my phone to your office without even giving me a receipt. After many calls and follow ups from my end and no one answering and making fake commitments, i went myself to pick up my phone because buzzmeeh.com was incapable of delivering it to me. My phone was in the same condition with same problems.

Rehan and amrish (Their customer care representatives) promised me there, that if i give my phone for another day, they will repair it 100% and give it back.
So i told them to collect it on sunday (10th feb). After giving me a collection time frame from 10-11am, which was then changed to 2pm, then to 4pm, no one picked it up. It finally got picked up on 11th feb (Monday). After keeping the phone under your observation for 48hours, the same issues are still there.
1. Screen freezing
2. Have to tap on icons 2-3 times for it to open
3. Brightness low
I am beyond fed up. This entire situation cost me rs. 4000. Additional rs. 4000 to the local vendor who actually fixed my phone.

Buzzmeeh.com please refund my money, as you guys have not been able to do anything and have just given me grief for so many days.