Clearpath Orthodontics Complaints & Reviews

Clearpath dental has caused us so much stress. We had lot of issues when the treatment started. First they delayed my aligners by 8 months. There wasnt anyone answering my calls or responding to my emails. Now they have left my treatment uncompleted. They are demanding more money before they start my treatment. This is unfair. They are not willing to start my treatment again unless i pay more money. Can something be done against them?

From: clearpath support
Date: mon, jan 28, 2019 at 10:39 am
Subject: update you regarding your patient case #[protected].
To: ambrish maniar
Cc: delhi office new

Dear dr,

Greetings!!

This email is to update you regarding your patient case#[protected].
We wish to inform you that all the aligners have been delivered for this case.
No aligners are pending.

Should you wish to process the case for the additional aligners, extra charges of inr 1600+12% gst per pair shall be applicable.
Kindly provide your confirmation and please send us the new pvs impression.

My name is manjju and i have been using clearpath aligners for a while. As said i have made all the payment in advance of rs. 90, 000 for all the set of aligners but received only first few and on follow ups with them, they never cared to response and even the clearpath doctor (Of chennai) who recommended me is not responding me neither the clearpath representative shabir (Of delhi). I’m in middle of the treatment now and since i’m left with no aligners to wear now, my hard work o[censored]sing it for the past 1 year is also wasted. With high level of dissatisfaction i strongly recommend people to not go to clearpath. I’m ready to provide all the other details if contacted me directly.

Case no:[protected]

Description
—
I am using the aligners from past 1 year completed first 20 aligners. I am waiting to receive the next set of aligners from past 4 to 5 moths which is due from mar'18.
Whenever i contact my doctor, she kept on updating the status as there is no response from clear path for new set of braces. Even after sending repeated reminders.

When i tried to call from past 2 weeks, support is not responding and they keep on mentioning some person is on call or meeting and keep on pushing the things.

I dropped mail to support and feedback got reply as will be delivered soon, but no update after that.

Grievance
—
Being a company with global presence and world class provider for aligners, not providing aligners on time that to for span more than 4 to 5 months and finally a no is a pain for the customer to wait even after spending a good amount of hard earned money and time.

Now my doctor is clueless, because of my pain of waiting she has no way left either to suggest another vendor or to stop treatment, which i am not happy at this moment.

Since when i first received the aligners the quality was really good i was a happy customer. Now with this incident of not receiving aligners, i have fought with my doctor to stop the treatment abruptly left with spending almost a year for treatment in my time and spending amount which i am not going to get back.

With a lot of pain in heart where i spent a year of my time and amount which is going in vain and turning into good for nothing. Its truly unhealthy for a company working in such a unhealthy end user treatment.

Resolution
—
I want full refund of the amount paid or need aligners and the status soon.
If its getting delayed more than 2 weeks then i prefer getting a full refund, as
The treatment which is half is of no use if the treatment is stopped in the middle

Vinayaka

I have signed up for treatment from clearpath orthodontics through my dentist dr. Rajeev kumar (Expressions clinic, bangalore). My case id is[protected].
At the end of the primary corrective treatment, it was found that further orthodontic correction was required, and we had sent impressions of my teeth to clearpath so that they could send me the orthodontic trays. This has happened thrice thus far, and each time they have sent me corrective trays. These have been consistently delayed.
For the latest corrections, they had received my impressions early in nov 2017, and had acknowledged the same. They had committed to a two month delivery period for these trays. However, the trays have not yet been sent to me. All attempts at getting in touch with them have thus far failed. (They do not answer their phones, and send us automated e-mail responses when we send them follow-up e-mails. At this point the aligners are over 4 months overdue, and i have lost faith they will actually deliver them.

— — —

Following is the body of e-mail communication with them:

— forwarded message —
From: rajeev kumar
To: anand. [protected]@clearpathdental.com
Cc:
Bcc:
Date: wed, 14 mar 2018 09:28:21 +0000
Subject: fwd: naushil bheda aligners
— forwarded message —
From: rajeev kumar
Date: sat 3 mar, 2018, 2:25 pm
Subject: re: naushil bheda aligners
To: clearpath support

I want a status update on this case asap, as patient is threatening to go
On social network regarding this mismanagement.
Take this as a serious note as it could lead to unnecessary repurcussions.
Patient already demanding a refund.

On 13-feb-2018, at 5:45 pm, clearpath support
Wrote:

Dear dr,

Greetings!

This is to confirm that this case will be delivered in next 10-15 days. We
Sincerely apologize for the inconvenience, value your patronage and
Cooperation, and thank you for bearing with us during this time.

On tue, feb 13, 2018 at 11:00 am, rajeev kumar
Wrote:

please update me on naushil bheda aligners


on 30-jan-2018, at 3:21 pm, clearpath support
wrote:

dear dr,


greetings!

this is to confirm that this case is being dispatched from production in
our next shipment as per the plan. We sincerely apologize for the
inconvenience, value your patronage and cooperation, and thank you for
bearing with us during this time.


on mon, jan 29, 2018 at 8:13 pm, rajeev kumar
wrote:

can you please send me a time line on this, with respect to the aligners
regards
rajeev

on 22-jan-2018 3:45 pm, "clearpath support"
wrote:

dear dr,

greetings!

this is to inform you that this case is already in process. Case will be
dispatched from production in next 2 weeks without fail. Kindly consider
this the final deadline.
we sincerely apologize for the inconvenience, value your patronage and
cooperation, and thank you for bearing with us during this time.

on mon, jan 22, 2018 at 10:46 am, rajeev kumar wrote:

please update me on the status of naushil bheda s aligners... Its been
a long wait.. Patient wants a refund.
regards
rajeev

on 30-dec-2017 2:34 pm, "clearpath support"
[protected]@clearpathdental.com wrote:

dear dr,

this is regarding your case status update for aforementioned patient.

though, all cases got delayed by 5-6 weeks due to relocation and
upgradation work at production, but the problem has been overcome and
aligners fabrication ongoing. We are clearing backlog and will complete the
fabrication of all pending cases between 15-20 jan 2018.

we are unable to provide an exact date currently, however 1 week
before dispatch you'll receive automated email of dispatch with the
tracking number.

we apologize for the inconvenience, value your patronage and
cooperation, and thank you for bearing with us during this time.

kindly be assured that we are trying our best to clear the backlog and
deliver the aligners at the earliest. Also sharing the directors'
details for your perusal and further escalation:
dr ataat khan
ceo, clearpath healthcare services pvt ltd., india (Indian importing
entity)
md, clearpath orthodontics fzc, uae (Manufacturing)
ataat. [protected]@clearpathdental.com

on fri, dec 29, 2017 at 12:22 pm, rajeev kumar
[protected]@gmail.com wrote:

hi, i would like to the the status of naushil bheda s aligners.. When
are they expected as its over two months now.
who is the clearpath representative in bangalore,
i need someone who will give me updates regarding the same
warm regards
rajeev


on 12-oct-2017, at 11:33 am, shalini khan

— message truncated —