Ing Life Insurance Complaints & Reviews

I vishal sharma) s/o sh ranjeet sharma was working in inglife insurance ltd - jammu branch from june2012to june 2013my employee code was 46460, i had not applied for my pf amount previously, now i want to know my pf account no. & uan no.in order to apply for provident fund, or you can even send me any of the salary slips from june2012 to june2013

Request your urgent reply...
Complaint comments

Sir/Madam,
A Policy was issued in the name of Ashutosh Datta being no.02799307 from Ing.Vysya Life Insurance Co.Ltd and total premium was received Rs.44, 000/-(forty four thousand) from ank without any receipt to the Policy Holder and I met with the Sales Manager Dibya Sinha(Mob:[protected]) ut told me that it is a lapse policy and I will not get refund of total premium Rs.44, 000/-

Please take necessary action to save my ailing wife & son.
Ashutosh Datta, 63/1, Barisha Dakshinpara Road, PO.Thakurpukur, Kolkata-700063.Landline:[protected]/Mob:[protected]

Dear Sir/ Madam, My policy no. 01911931 As per earlier complaint (ING[protected] till date I have not get any response from your end. Even after several call made to your call center there is no reply not ready lesion my query. On my personal visit from Kolhapur to head office I have not get any satisfactions for my query. as per your grievance officer Ms. Nandini C. company will investigate the case and they replied within 14 working days but till date after 25 days there is no progress. Brief regarding my complaint I have taken ING Life policy in July 2010, At that time your employee (Mr. Atish employee id 27853)and agent came to my home and said that if I invest Rs.5 lac in ING life insurance company I will get assuredly minimum 7 lac rupees after completion of 3 years and same was confirmed on phone with branch manager of Kolhapur ING . and now after completion of three year I enquired with Kolhapur branch office they said that if you surrender this policy today you will get Rs.4.90 lac. again I went to Atish as per him he told me that he was terminated by company added whatever company told me that I told you at the time your policy enrolment. and I was not misguided you Again I visited to branch manager but he raising his hand and said "even I also not understand why company deducting this much amount" Now I come to know ING Life appointing peoples, set a huge target and hiding some information about policy and employee also misguiding to poor peoples to get policy and reach the target. After 3-4 years at the time of surrender of policy by policy holder he come to know that employee from whom they had taken policy is terminated from job and he is helpless and poor people seat quite they cant argument with company. If they ask to other employee they said that your misguided by that person we cant help and by this way company makes 3-4 times more money from poor policy holder plus provident fund and gratuity, salary of terminating employees. This kind of malpractice is not correct and I want explanation from you as early as possible.

I'm Swamy Trinadh Babu Golla, Policy No[protected]Money back Policy). I bought the policy three years back and the premium amount is 50, 000 per year. I paid the premiums 3 years without fail. I contacted the customer care to withdraw the policy and they are saying that i'm going to 86, 000 which is not even 60% of the amount paid. When I bought the policy, the terms and conditions were not available with me in writing and the agent said that i'm going to get my full amount when surrendered after 3 years(locking period). But now it is not even 60% of my policy amount if I surrendered. I'm in very urgent need of money due to my financial crisis.SO PLEASE HELP ME IN THIS CRITICAL TIME BY ATLEAST PAYING THE PREMIUM AMT WHAT I HAD PAID THEN I WILL BE VERY THANKFUL TO YOU. My Contact Number-[protected].I hope you will contact me at the earliest & in my favour otherwise I have to go CONSUMER COURT because you have left no choice for me.

My Meenakshi Handa, holder of policy 00156387 from ING Vyasa Insurance This policy get matured on 14/07/2014 but payment is still to be achieved Through this complaint, I request ING Vyas to release cheque immediately Regards Dr Meenakshi Handa

Dear Sir/madam, I m writing on behalf of my mother.My mother is uneducated and we are two daughters for her.we belongs to very poor family and my father is a tailor. An agent from ING Life insurance came to my mom and made her to join in that.My mother thought that the insurance will be helpful for our marriage. The agent said that if she starti paying the amount she will be eligble to get 2 lakhs of loan which will be helpful for our marriage.The form was written fully in english and my mother knowns only to read in tamil.And the agent didnt alllow to take some time to show the documents to us. They voluantarly made my mother to sign in the documents.And my mother started paying amount in very critical situation with doing extra working hours. At the time of our marrige my mother contacted the agent to avail the loan.he said to call the customer care.She called up the customer care they said there is no such a option like that. And she asked to cancel the insurance and to refund the amount. But they said she can get the refund amount at present now. And will be getting after 3 years with only 20% of money back and then too she have to pay her monthly premium without fail.Now they are telling us to pay extra amount of 17, 000 to get that remaing 20% cash. Kindly help us to get the justice. My mom's Insurance no is: 02259245

Dear Sir/madam, I m writing on behalf of my mother.My mother is uneducated and we are two daughters for her.we belongs to very poor family and my father is a tailor. An agent from ING Life insurance came to my mom and made her to join in that.My mother thought that the insurance will be helpful for our marriage. The agent said that if she starti paying the amount she will be eligbile to get 2 lakhs of loan which will be helpful for our marriage.The form was written fully in english and my mother knows only to read in tamil.And the agent didnt alllow to take some time to show the documents to us. They voluantarly made my mother to sign in the documents.And my mother started paying amount in very critical situation with doing extra working hours. At the time of our marriage my mother contacted the agent to avail the loan.he said to call the customer care.She called up the customer care they said there is no such a option like that. And she asked to cancel the insurance and to refund the amount. But they said she can get the refund amount at present now. And will be getting after 3 years with only 20% of money back and then too she have to pay her monthly premium without fail.Now they are telling us to pay extra amount of 17, 000 to get that remaing 20% cash. Kindly help us to get the justice. My mom's Insurance no is: 02259245

It has been a month I am chasing Ing people through customer care calls and emails for my payout amount. I have submitted all the relevant documents for the amount to be transferred online via NEFT but it is still not credited. They sent the cheque via firstflight courier service which I didn't request and that too at different address from the one which is in their records and resulted in non delivery of cheque. Secondly, As I requested for NEFT transfer why did they sent a cheque at wrong address. Please answer this. As requested by customer executive I again sent a fresh scanned copy of cheque by email in order to receive the money by NEFT but no luck this time as well. Since it has been more than a month passed and payout amout is not yet received I have beared a loss of Rs 5000 till date

RESPECTED SIR / MADAM

I HAVE A SAVING ACCOUNT IN BANK OF INDIA. I PREPARE MY MASTER CARD . I PAY RS 8000 THROUGH MASTER CARD . BUT UNFORTUNATILY THE MONEY IS NOT TRANSFER TO RS.810 IS cut (DEBIT) in MY ACCOUNT.
SO. I REQUEST YOU KINDLY PLEASE TAKE ACTION AND REFUND MY AMOUNT.FOR THIS ACT YOUR KINDNESS I SHALL BE GREATFUL TO YOU.
ALL DETAILS ARE GIVEN BELOW:
ACCOUNT NO. : [protected]
NAME IN CARD : SANJAY KUMAR SINHA
CARD NO : [protected]
VALID DATE : 09/14
DATE OF SUMISSION OF RESPECTED SIR / MADAM

I HAVE A SAVING ACCOUNT IN BANK OF INDIA. I PREPARE MY MASTER CARD . I PAY RS 810 THROUGH MASTER CARD TO CBSE BOARD FOR JEE MAIN EXAMINATION . BUT UNFORTUNATILY THE MONEY IS NOT TRANSFER TO CBSE AND MY RS.810 IS cut (DEBIT) in MY ACCOUNT.
SO. I REQUEST YOU KINDLY PLEASE TAKE ACTION AND REFUND MY AMOUNT.FOR THIS ACT YOUR KINDNESS I SHALL BE GREATFUL TO YOU.
ALL DETAILS ARE GIVEN BELOW:
ACCOUNT NO. : [protected]
NAME IN CARD : SANJAY KUMAR SINHA
CARD NO : [protected]
VALID DATE : 09/14
DATE OF SUMISSION OF RESPECTED SIR / MADAM

I HAVE A SAVING ACCOUNT IN BANK OF INDIA. I PREPARE MY MASTER CARD . I PAY RS 8000 THROUGH MASTER CARD TO ING LIFE INSURANCE renewal premiums online using MASTER CARD, . BUT UNFORTUNATILY THE MONEY IS NOT TRANSFER TO 8000 IS cut (DEBIT) in MY ACCOUNT.
SO. I REQUEST YOU KINDLY PLEASE TAKE ACTION AND REFUND MY AMOUNT.FOR THIS ACT YOUR KINDNESS I SHALL BE GREATFUL TO YOU.
ALL DETAILS ARE GIVEN BELOW:
ACCOUNT NO. : [protected]
NAME IN CARD : PANKAJ.KUMAR SHARMA
CARD NO : [protected]
VALID DATE : 04/15
DATE OF SUMISSION OFrenewal premiums online using master card : 23/05/2013
E- MAIL ID :pankaj.[protected]@gmail.com

Dear Sir,

Please help me as i have been cheated by the representatives of ING life insurance company, by telling me the single premium policy they given me regular premium policy, on checking the bond i got to know the fraud done with me, i even approached their office within 15 days of getting the bond but the branch manager there misbehaved with me and also refused to take my request, now no body helping me, no response from ING team

Please help me in this regard, and take appropriate action against them, and help me in getting my money back

Thanks
Lokiram Bansal
[protected]

Dear Sir,

I Jignesh Desai Has Paid My Insurance Premium Rs.6029.74 to ING LIFE INSURANCE by online payment potral,

Amount Was Deduct From My Bank Account But I don't Receive Conformation From Ing life & Following Massage I Received On The Screen So now What To Do To Get My Amount Back.?


Error

Reason: Sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries.


Thanks & Regards,

Jignesh Desai.

Myself dr naresh deonikar.I hv surrendered my policy of inglife(no.[protected] on 12/09/2012,assuming i ll get my amt by 25/09/2012.The inglife officials told me that it will take 15 days to receive the amt.accordingly,i planned my father's operation on 28/09/2012.on 25/09/2012,i received a sms that my surrender payout has been rejected as my acct does not exist.immediately i confirmed from the bank officials that the problem is nt with the bank or account.The ing officials had mentioned my wrong acc no on neft even after the scanned and cancelled cheque was submitted to them.I am being harrassed mentally and physically.I need my amount immediately to pay the hospital bills.my father is getting discharge on04/10/2012.

Complaints Officer
ING Vysya Life Insurance Company Limited,
Gold Hill Square, 1st Floor, 690
Hosur Road, Bangalore – 560068.

Sub.- Policy number[protected]Compliant related to overcharges and NAV difference on Internet and statement

Sir

1.When I checked my account statement . in that, these are the entries duplicated.
date charges narrations units

16/04/2009 58.99 monthly chg Feb09 5.565
16/04/2009 57.91 monthly chg mar09 5.463
16/04/2009 57.91 monthly chg apr09 5.463
14/05/2009 57.91 monthly chg may09 5.203
28/05/2009 58.99 monthly chg Feb09 4.584
28/05/2009 57.91 monthly chg mar09 4.5
28/05/2009 57.91 monthly chg apr09 4.5
28/05/009 57.91 monthly chg may09 4.5
total 39.778
Please reverse this units.

2.nav price difference on 14/06/2008

The nav on 14.6.2008 in your website shows 14.1825, but in my statement it is 14.1203. the difference per nav 0.0622 .The same day you might have done a lots of transactions , cheated your clients to make a huge profit.

in my account there is only a few transactions, but when u enter into my statement you are very careless to do it. I can’t understand how you can calculate nav using complicated formula.

. I believe ingvysa life is making fraud accounting on my account. That is example of monthly charges duplications I sent a lot of emails to your offices in last few months I didn’t get any reply.

Regards,


Jojismol Joseph

NB :
1 compliant e-mailed on 9th June, 25th June on compliant cell &customer care.
I also sent e-mails to following members.
3. July 24 Abilash V (operation Executive kottayam branch)
4. July 24 binu jose (Operation Manager Kerala reign)

THIS REFERS TO MY POLICY No.00649594 WHICH IS MATURED ON 31 MARCH 2012.

WHILE I CHOOSE FOR ECS PAYMENT FOR MY MATURITY SETTELMENT,COMPANY SENT ME NON AT PAR CHEQUE ? I REALLY HARRASED LOT DUE TO SUCH PAINFUL SERVICE OFFERED BY MULTI NATIONAL COMPANY LIKE ING LIFE.

IN THIS MATTER I GET TELEPHONIC CALL TODAY BY COMPLAINTS MANAGER. BUT I REALLY WONDERING WITH CLARIFICATIONS MADE BY HER ABOUT NON-VISIBLE SCAN IMAGE OF CHEQUE.

I WOULD LIKE TO INFORM YOU THAT I SUBMITTED HARD COPIES OF CHEQUE ALONGWITH FRESH STATEMENT OF ACCOUNT AND FORM OF NEFT PAYMENT TOO. IF COMPANY HAVE TROUBLE IN SCAN IMAGE WHY COMPANY DONT INFORM SAME TO ME OR COMPANIES BRANCH HERE ? IN FACT I ENQUIRE SO MANY TIMES WITH BRANCH HERE AFTER SUBMITTING POLICY DOCUMENTS ALONGWITH ABOVE DOCUMENTS,BUT THEY DONT INFORM ME ABOUT SUCH PROBLEM.

I REALLY SUFFERED LOT OF PAINS AND HARRASED LOT DUE TO POOR QUALITY OF SERVICE OFFERED BY ING LIFE AND ING BRANCH HERE. IN FACT I MADE SOME PROVISIONS AND COMMITMENT AGAINST THE AMOUNT WHICH I WAS GETTING FROM ING LIFE ,BUT ALL GOES USELESS AND I HAVE TO SUFFER FINANCIAL AS WELL AS MENTALLY HARRASEMENT.

THANKING YOU,

REGARDS,

VIJAY OSWAL

KOLHAPUR

[protected]

Complaint is regarding Policy # 00524941 which is issued in the name of V.Parijatha

I never done any switching from the date policy was issued to me,
When tried first time oneline,got messeage saying you have exhausted free policy switches ? what does this mean ?

However, On 9th or 10 Dec 2011, online switching was performed for policy # 00524941 with transaction # 104428
but still switching has not happened & is not reflecting on this policy.

This is really very bad service which is resulting in loss for us.

Moreover I have another complaint in general for giving wrong information to customer while selling this policy.

We are not ready to bear the loss due to delay happened at ING life Insurance.

I tried to log complaint on ING portal online but even the complaint is not getting logged.

Thank & Regards,
V. Parijatha
Mob:[protected]

I WANT KNOW THE MY PF BALANCE KN/25113/38506

Refer Policy No.[protected], Agent Code[protected]

I surrendered my original policy document for cancellation well in free look in period, that is on 13/10/2011. I waited for my refund cheque of Rs. 25000/= but till not I did not receive the same. I made several communication with ING customercare through email/telephone. Customercare tells that we can not cancell your policy as free look period is expired/over. I received policy document on 08/10/2011 and surrendered the same for cancellation on 13/10/2011.My local ING Insurance branch person also agree with my problem. I tried to contact with ING life insurance National/Registered office on phone but the moment they hear word of cancellation, they cut phone.

Please resolve the issue at the earliest.
Chandrabhushan Singh, 304 Gulab Avenue, Near Jogger`s Park, Jamnagar-361006,(Gujarat) Mobile: [protected]

Dear Sir / Madam,

I am a Life insurance policy holder of ING Vysya life insurance. Policy number 00435759. The company was supposed to make the payment within 20 working days. Policy was cancelled on 26th June 2011. I am yet to receive the cheque for the same. As per the bank, they have dispatched the cheque to my hometown address, but the same has not been received there. When enquired with the courier company (First Flight Couriers), they responded saying the cheque was returned to ING (origin). For the past 4 days I have been calling INg vysya call centres to get the details of the same, no proper details are being disclosed. Neither I get a response from the call centre personnels regarding the payment. I am ready to go and collect the same from their bangalore office as I stay in bangalore itself, but they seem to be in no hurry to track the cheque and pay my money back. I request the consumer forum to please take action against them and speed up my cheque processing and deliver it to me.

Thanking you,
Yours truly,
Yegnesh

Myself hariom singh rajawat i am having a insurance policy from ing policy no.00384249, i have surrender that policy on 29th march11 in jaipur office, that they assured me that my claim will be done with in 15days but after the many time camlainent on customer care they reply me that your surrender is under process,till date they have not process my request and i am suffering from money problem.Please help me.
Name- Hariom singh Rajawat ( Ing Policy no.[protected]
Address-43D, Bhuvneswari vatika,
karni palace,200ft bypass
vaishali nagar, jaipur-21
Mob.NO. +[protected]

Hi

ING Policy NUmber:02060616

Its has been over 75 days NOW and still i have not recieved my policy document-aleast duplicate .

Very poor service and really frustrating . I regret taking a ING life policy .

Till date ,i have not received any reply to my mail . All phone calls and no action .

I have received a complaint letter to my HYD address . I was assuming that ING is working to get this resolved . Today i called call center . They say no such remedial actions in under process.

Please suggest next steps?

DEAR SIR/MADAM,

MY NAME IS GAURAV KAUSHIK FROM FARIDABAD,HARYANA
POLICY NO.01831206
DATE OF BIRTH:-04 APRIL 1981
ADD:- H.NO.-345/5C,BHUDUTT COLOBY,
BALLABGARH-121004,FARIDABAD,HARYANA

I HAVE BOUGHT A TRADITIONAL LIFE INSURANCE POLICY FROM ING.
EXECUTIVE TOLD ME THAT IT HAS AN EXTRA FEATURE OF LOAN, THAT I CAN GET THE LOAN AT THE INTREST RATE OF 4.5% ANNUAL ON THE BEHALF OF THIS POLICY AFTER 2-3 MONTHS. I ASKED HIM THAT I WANT A LOAN OF 6 LAKHS THEN HE COMIT ME THAT I WILL GET THIIS LOAN WITHOUT ANY PROBLEM AT THE INTREST RATE OF 4.5% AND THIS WILL ALSO MENTIONED IN YOUR POLICY PAPERS. BUT WHEN I SAW THE POLICY PAPERS THEN THERE WAS NOT ANY THING LIKE THIS HE TOLD ME.
THEN I CALL MR. ARYAN WORKING AT YOUR CANAUGHT PLACE, NEW DELHI BRANCH HE TOLD ME THAT I CAN'T GET THE LOAN MORE THAN MY FUND VALUE OF 4-5 YEARS POLICY.
THEN IT WAS WRONG COMITMENT MADE TO ME FOR SELLING THE POLICY BY THE EXECUTIVE.

PLEASE LOOK IN TO THE MATTER.

WITH BEST REAGRDS

GAURAV KAUSHIK
[protected]

I have made a ING Life Insurance Policy. At the time of taking policy, it was told by the agent that a credit card and a saving bank account will be add-on with my policy. It took so many time for the policy to be made. Also i had to take a lot of pain for this. After 3 months, i got my policy. Then i queried about the credit card and saving account. Whenever i called the agent, he gave me a time of 1 week, 2 week etc. Now 6 months have gone. Nothing has come out. I also have registered a complaint at ING LIFE. No fruitful result is coming out. Its totally a case of fraud/420. How the company is not aware of what his agents are promising to the clients ? if the company is unknown, then there is no future of the company.

I was working with ING LIFE INSURANCE COMPANY based in Netherland Group and i left that company on OCT'2009.after leaving the company i requested them to WITHDRAW MY PF to my Bank account which is ING VYSYA BANK and based in SURAT. IVL filled all the form in coordination with me..19/01/2010. Despite of them i am not able to get the details of PF status.
My Job Duration is 15/03/2007 to 03/10/2009.
My Emp. Code is 8801.
Working Branch - SURAT.

I had given my resignation in july that time they committed me it will complete with in 60 days.But till today nothing
May i know that when will be complete bank credit process please reply me
Please do the needfull

Note- may i know that what will be exact date ot bank credit i[censored] can not provide to me than tell me what i can do please
Ram anugrah singh

[protected]
Emp code-25784