Porter Complaints & Reviews

I am booked all india parcel services with INR 354 final amount which I pre-paid. Now the company is not delivering my parcel mentioning that diameters of carton is not matching as per the required diameters and I need to pay INR 480 extra to receive the parcel. The company never informed me this extra payment amount earlier, how can they derive the amount later on and hold off my parcel.

Porter delivered my products to forever office, mumbai. Forever company is running in 160+ countries and it's original branch is in USA. Mumbai forever office employees sent those products to forever's original branch without opening it and bcoz the branch is in foreign so it took a month to reach my products. And I was about to receive ₹27000 of those products. But i just received ₹15000. And they told me that your products worth ₹12000 are damaged. I'm in loss now because of porter. I complained it to porter and asked my loss amount. They told me that according to their terms and conditions i should complain about damaged products within 24 hours. How am I supposed to complaint about it in a day if the receiver lives in foreign and they responded about my damaged products after a month. I understand porter's terms but it it's not even my fault that the forever company is such a big company that they can't respond me within 24 hrs. I even told porter that please atleast provide me three fourth amount of my loss but they just don't want to. Please help!

I resently joined porter partner app in 22 April. But porter partner app not given me any order. And I call porter partner costumer care executive, executive name Riya dutta she used wrong language.and not solution my concern.
Please do any action this executive against.

We booked porter on 30 April 2023, we take driver + labour option n in porter app my total amount showing 800 only, we shifted banglore neeladri 4 th cross to 10 th cross only under 1 km. After unloading my luggage, porter company n driver they changed my location it was showing 33 km, instead of 1 km, they took 1200 more please help me

I booked a movers and packers order from the Porter app, they asked for a booking amount of Rs. 100. I paid it, and my booking was done. I was assigned a porter, who was reluctant to come on time, and delayed the most. Inspite of that they did not pick up calls, and was held up at one spot. later they did not arrive at all, and we had to do another arrangement alternative to the app order. In frustration, we were compelled to pay extra for our packing and moving charges. when i called the customer service, they were constantly apologizing to me, and was giving me different numbers through which i was not able to reach the actual customer care personnel. ill then, no customer service was available to help me out. when i finally spoke to the customer support, they said that the booking amount will be refunded, but will take some time.
still now, there have been no update on my booking amount getting refunded. adding to the harassment that i have faced, they have themselves decided to put the status as "SHIFTING COMPLETE" so as to avoid refunding me the booking amount. this is scam.

Company subcontracted local agency for packing and moving. They broke my expensive and precious crockery. Company took no responsibility, and left it to me to sort out with agency. Finally company made me villan as if I was raising a false complaint and closed it. The agent called me to request withdrawal of complaint. Requests to company to escalate the complaint went unheeded. Never again will I use them or speak positively about them

KA-01-AC-9442

Nandeesh

Driver

KA-01-AC-9442

Nandeesh - Driver

HE dropped the box and when refused to take the parcel he threatened us not to complain and screaming to Speak in Kannada n get lost.

I am a porter partner i am very hard working this compny but compny is without any leagal reson punished all time me and any time coustmer wrong reson complaint me any without verified and porter compny punished me

I booked packers and mover on 31 march, at the time of booking, they said the team would arrive 10 minutes earlier than the time I provided. after 3 hours of waiting 3 hours and no one had arrived, I requested canceled my order after 4 hours of waiting, and they promised to refund the booking amount within 2 days but now its more than 1 week i haven't received my refund and they have not replied on my mail yet, they are not refunding my booking amount which is 500 INR.

I'm getting Innumerable calls from porter. PLEASE REMOVE MY NUMBER FROM YOUR DATABASE.
My number: [protected]

I booked a porter trip on 18/03/2023 to send a business consignment on 22:00 PM the trip started and the driver with all our material went to drop point destination and total fare amount was shown on app same paid, later on Portor team revised the fare after a day and called me and asking to pay extra amount where other than fare price which was already completed trip from porter app, porter asking recovery of extra money same handled by customer Supports. Now outstanding amount showing in my porter account every day these customer support team keep calling me and telling there was porter app software error so its not company issue and now u have to pay extra payment 258rs.kindly help on this issue. Because if its higher amount i should have choose other transport service now these company while booking showing one price and after they ask extra money even trip completed after a day other than normal fare, kindly help to stop making fraud by porter service.

I booked a porter trip on 01/03/2023 to send a buisness consignment on 5:00 PM the trip started on 5:29 PM and instead of the destination the driver with all our material went somewhere else and blacklisted all the calls after picking up no SUPPORT from porter, porter denied recovery of any mishap happens and critical situations are handled by cistomer SUPPORTs instead of superior managers.
Porter claims of live tracking which is ### the CUSTOMER SUPPORT team bluntly accepted they are not able to track the vehicle, my material and my money was on stake.After final call i warned the driver of police complaint which sCAREd him and he agreed to return to the pickup point.

While placing delivery and sending the courier now customer care is calling me and telling me that instead of 3 days it will reach in 8 to 10 days. It was already updated and discussed prior but how can porter do this. I already updated that it is food item.

I need my food my items which I had shared - whole refund of 20 K.

I am porter partner, doing ur deliveries, I have just intended to write

In Mumbai especially for bikers, you people are using same strategy with
heavy trucks and tempo, we bikers are different from those, please
implement some other rule for bikers, today I was waiting for order since
3.5 hrs, no orders, in a simple way cannot rely on u people for our living.

U people are wasting our time, in Mumbai City, time is money, i cannot
compensate my time. There are also plenty of competitors in Mumbai, for
example, wefast, uncle delivery, rapido, goody etc... in such a city like
mumbai we cannot rely on ur dominating orders.
Like a crow is wating for a piece meat.

If you really want to survive in market, please, set a agenda for bikers,
hence we have other options too. Cannot rely on u people.

Today in vasai waited for 3.5 hrs with no orders.

Thank you

Hi Team,

This is in regards with the complaint i made to porter for my damaged monitor.

Few days back i hired porter 2 wheeler to pick my desktop from Shahad and deliver it to my home address(invoice attached). In the transit delivery boy broke the monitor i dont know in what way. When i switched on the monitor colourful screen appeared(image attached). I got it checked from Engineer and he told that the monitor is damaged and cannot be repaired .

I raised a complaint of this to porter for which they called and one whatsapp number was provided by them on the call for sending damaged monitor(Worth Rs.3900) photo and invoice. I sent the same on whatsapp(+[protected] after 2 days as i was not getting invoice. After that i followed up 2 times to reply but they are not replying now. When i call on customer care number it only says to book the vehicle. Kindly help to get the reimbursement from them for the damaged monitor.

Hi, I wanted to shift my goods from one place to another and I have asked to send the quotation and the quotation amount was 1530 after discount and now they are increasing the price as the person has given wrong quotation