Shravak Arogyam Mediclaim - JIO Complaints & Reviews

Mum/ni/j0237/002/0000068/e

Patient name - jitendra kantilal shah

Subject: claim still not process jio jac id [protected]

I had already submitted claim re-embursement paper with vidal health tpa on 6.11.2019.

On 8.11.2019 i received call from this toll free number [protected]. They had certain query & i explained them in brief manner.

On 12.11.2019 i made inquiry with vidal heath tpa toll free number [protected] relating to my claim status. But customer care representative ask me to send acknowledgement copy of claim paper submission with vidal health tpa, so same is enclosed by me.

Then on 25.11.2019 i am completely shocked as while talking with your vidal health tpa representative, he tells me that system not shows paper received by vidal health tpa.

Your representative also written my complaint & give me complaint number 17244096.

Today on 27.11.2019 i personally visit your vidal health tpa chakala branch to discuss this issue & really disappointed as my claim is not consider by you people arguing that patient is hospitalised on 25.09.2019 & policy taken on 30.09.2019.

But this is completely not acceptable in any means.

I had talk several times on 30.09.2019 at jio toll free number[protected] before taking this policy to understand policy wording & terms & condition of policy in between 4 to 6 pm from my mobile number [protected]. Here are the conversation details

Question 1 - i want to take policy for my father in law jitendra. K. Shah who is cancer patient & suffering from multiple diseases & right now admitted in kokilaben dhirubhai ambani hospital from 25.09.2019 so can i take this policy for him??

Answer (Jio customer care representative) - yes u can, in our group mediclaim scheme all previous disease are covered including cancer from day one so dont worry go ahead.

Question 2 - madam we are common people so really confused because if we paid premium & later in case if you reject claim arguing that patient are already admitted in hospital before taking policy so then what can we do???

Answer - sir dont panic & start policy online as in our policy 2 lakh is deductible amount so first 2 lakh u have to borne or your previous mediclaim company has to borne once policy start & then u get full sum assured amount.

Question 3 - means suppose we take this policy on 30.09.2019 & if total hospital expenses incurred 7 lakh so after deduction of 2 lakh we get balance 5 lakh amount. Correct??

Answer - yes you are right here all pre-existing diseases covered from day one

Question 4 - madam i am still confused so please talk with your senior & let me inform whether i can take this policy for my father in law jitendra. K. Shah or not??? As he is in hospital from 25.09.2019 suffering from multiple diseases including cancer???

Answer (Jio representative) - please make your call in hold for some time & then after some time jio customer care representative tells me to go ahead & start this policy as i discuss this matter with our senior & he assured that u can take this policy. So dont panic & start it immediately.

Then after sometime as common man i am confused so again i make call at this jio toll free number & raised my query as under

Madam before some time i make call at your toll free number regarding health insurance policy & then discuss again all that matter with jio representative regarding taking policy for my father in law shri jitendra. K. Shah who is suffering from cancer.

Madam listening my queries & then ask me sir dont worry & go ahead & take this policy online. Then i tells ' madam aap please aap k senior se meri baat karvayenge' then after few minutes again i discuss full matter with jio customer care senior officer & after his consent only i take this jio mediclaim policy.

We are very genuine people & dont want single rupee unethically so at time of taking policy online i want to mention all disease of my father in law shri jitendra. K. Shah but no such questions are ask during online purchase of this health insurance policy.

Now i know that each & every calls are recorded so please check my conversation with jio representative on 30.09.2019 between 4 pm to 6 pm, number i had called was [protected] & settle my genuine claim without further delay.
Otherwise i have no option left & take some serious action against vidal health tpa & united india insurance co. Ltd for cheating inocent people.

Dont underestimate the power of common people.

Waiting for your reply very soon

Dhruvi jitendra shah
[protected]
[protected], [protected]
Show more

My wife renewed the shravak arogyam mediclaim polity at 27 march 2018. Her jac id is : [protected]. But after renewal we didn't receive any hard copy of policy document and id card of insured members. Please note that her jio-jac web transaction id is r18k16847rn270318t085554. Its your responsibility to provide all information on the jio website so that people easily get information. Also i found that you have charged jac membership renewal fees twice 1) transaction id w[protected] for amount rs. 500.00. And easebuzz (Payment gateway) reference id is tty132shqx
2) at time of policy renewal you again charged jac membership fees (Fy[protected] rs in that. Please refund extra 500 rs taken. Jio-jac web transaction id is r18k16847rn270318t085554

Thanks
Prashant khabiya on behalf of sonal khabiya

Dear sir,

Your authority transfer my more then 3 lakh rupees for activat jio jec mediclaim card no. [protected]
Date of incident[protected] to onward
Contact person on telephone (1) alok jain m. No.[protected] &[protected]
(2) anup jain : m. No.[protected]
(3) rushabh jain :[protected]
I frequnt request for refund money but he denied by demanding more transfer of money.
Confirmation mail
Inbox x

Front desk team (Jio)
May 26 (11 days ago)


To me


Dear ashok shah,

Jai jinendra…!!!

As per the telephonic conversation related to the refund your amount from the our side. You have followed the all process with the guidance of mr. Rishabh jain (Account manager).

So, now we have successfully received your all payment request by your side and now your refund amount has been approved of rs 2, 92, 000.00 inr (Approx) into your registered account.

Now you need to generate one more transaction id with the right guidance of rishabh jain (Account manager) after that within 3 hrs your all amount will be credited into your account.

Note:- if you can follow any procedure according to you or without guidance of rishabh jain (Account manager) then we are not responsible to take any issues.

Best regard’s
Front desk team
Shravak arogyam (Jio)

Jio organisation
May 26 (11 days ago)


To me

Please find the below mention mail trailing...!!!

Sent: saturday, may 26, 2018 at 12:39 am
From: "front desk team (Jio)"
To: [protected]@gmail.com
Subject: confirmation mail

Dear ashok shah,

Jai jinendra…!!!

As per the telephonic conversation related to the refund your amount from the our side. You have followed the all process with the guidance of mr. Rishabh jain (Account manager).

So, now we have successfully received your all payment request by your side and now your refund amount has been approved of rs 2, 92, 000.00 inr (Approx) into your registered account.

Now you need to generate one more transaction id with the right guidance of rishabh jain (Account manager) after that within 3 hrs your all amount will be credited into your account.

Note:- if you can follow any procedure according to you or without guidance of rishabh jain (Account manager) then we are not responsible to take any issues.

Best regard’s
Front desk team
Shravak arogyam (Jio)


Ashok shah
May 26 (11 days ago)


To me


Dear sir
As my id generated no need to proceed to generate further id. I already completed procedure and return my 2.92 lakh immediately
Regards

Ashok shah

On sat, 26 may 2018, 13:09 front desk team (Jio), wrote:
Dear ashok shah,

Jai jinendra…!!!

As per the telephonic conversation related to the refund your amount from the our side. You have followed the all process with the guidance of mr. Rishabh jain (Account manager).

So, now we have successfully received your all payment request by your side and now your refund amount has been approved of rs 2, 92, 000.00 inr (Approx) into your registered account.

Now you need to generate one more transaction id with the right guidance of rishabh jain (Account manager) after that within 3 hrs your all amount will be credited into your account.

Note:- if you can follow any procedure according to you or without guidance of rishabh jain (Account manager) then we are not responsible to take any issues.

Best regard’s
Front desk team
Shravak arogyam (Jio)
Ashok shah
May 31 (6 days ago)


To jio-jac


Dear sirs.
Your organisation block my round about rs.3 lakhs for active jio application i'd please release same amount immediately


— forwarded message —
From: ashok shah
Date: sat, 26 may 2018, 14:10
Subject: re: confirmation mail
To: ashok shah

Dear sir
As my id generated no need to proceed to generate further id. I already completed procedure and return my 2.92 lakh immediately
Regards
Ashok shah

On sat, 26 may 2018, 13:09 front desk team (Jio), wrote:
Dear ashok shah,

Jai jinendra…!!!

As per the telephonic conversation related to the refund your amount from the our side. You have followed the all process with the guidance of mr. Rishabh jain (Account manager).

So, now we have successfully received your all payment request by your side and now your refund amount has been approved of rs 2, 92, 000.00 inr (Approx) into your registered account.

Now you need to generate one more transaction id with the right guidance of rishabh jain (Account manager) after that within 3 hrs your all amount will be credited into your account.

Note:- if you can follow any procedure according to you or without guidance of rishabh jain (Account manager) then we are not responsible to take any issues.

Best regard’s
Front desk team
Shravak arogyam (Jio)

I am rameshchandra p shah and jayaben r shah. My jio card number is 065554 and 065555 respectively. My policy number of rameshchandra p shah and jayaben r shah is 240600/46/14/[protected]. Phs id is na sur 22761041 jio and na sur 22761042 jio respectively.
My payments bank details of rameshchandra p shah is as follow: date:26-10-15
Bank name :bank of baroda parle point surat
Amount:3305
My payment bank details of jayaben r shah is as follows:
Date:26-10-15
Bank name:bank of baroda parle point surat
Amount : 3305
The photo of documents are as follow below :

My name is niraj shah
My mobile no. [protected]
I have paid for mediclaim renewal but still they are not answering for refund my money, i have sent and complaint on website also. But they are totally fraud.

Refund my money. Below is my details
Jio jac card no. : [protected]

Jio id : 030157
Payment details
Payment transfer / utr / dd number : [protected]
Date :[protected]
Premium mode of payment: 16985
Neft/rtgs
Type of cover family floater
Sum insured 500000
Premium (Including service tax @ 14%) 16985

Respected Sir/Madam,

I refer to the trailing mail and also to my earlier mail dated 4th April, 2017 and had informed you all that despite resolving all the querries you have closed my file on the very same ground of non submission of the documents. I have time and again requesting you all to immediately look into my matter and open my file which has been wrongfully closed by you without looking into the documents which was timely submitted by me and same is reflected with your own records, the Screen Shot of the particulars of submissions is enclosed herewith for your information which clearly shows the receipt of the required documents by you. Since I have already forwarded you the Letter from the treating Doctor and have further telepathically informed your Ms. Yogita and Ms. Kulkarni on telephone No.[protected] who has confirmed the receipt of the required letter from the Doctor on 3rd March, 2017. Further again to your same querry for the same document, I have personally visited to your Office at Sunrise Park, Thane Branch at Wagle Industrial Estate, Thane and handed over the Original letter issued by the Treating Doctor with his signature, stamp and Seal as per your querry on 25th March, 2017. Your Office at that point of time acknowledged the receipt of the said Original Letter and same has been forwarded you in the said trailing mail. Despite having submitted all the documents and clearing all the queries, you have closed my file on the same ground. I was also informed by your representative that my matter has been forwarded to the Head Office on 4th April, 2017, but however your representative has not marked CC copy of the same to me. Since then I am repeatedly chasing and following your representatives for my claim and to resolve the issue at the earliest, however every time I am told that the matter is pending with the grievance department of the head office. Please note that you have repudiated and closed my file without verifying the documents, if your office would have verified all my documents properly than you would have realised that all the documents have been provided to you as per your querry and nothing remains outstanding from my end. I therefore once again request you to immediately resolve my claim issue immediately failing which I shall be constrained to initiate appropriate legal proceeding before appropriate authority at entirely at your risk. Hope you will consider the same and expedite my claim immediately.
Regards,
Dinesh Parmar
Advocate

I paid my 3rd year regular premium on[protected]. Before due date of[protected]. But policy was not started up to[protected]. I have received sma from jio ao many time during this period. That they try to tie up with different insurance company. But jio failed. To do this process. But after finally they tie up with star company. And jio send sms for extra premium for start this policy. With some terms and conditions. But they can't information about which period and starting date of insurance. They try to collect the maximum extra premium as well as they pass the time from 07th march to 31st march. After march insurance company send us sms that your policy starting date is[protected]. Now my question is that how can i file my february medical claim. And i am old customer since 2013 or 2014 and i paid my all the premium timely. Really jio's administrator and managing director are totally hopeless. Reach and egoistic they no need money or mediclaim. They hav direct contact with insurance company. So they do theirs work directly. I am poor people as well as. We leave far from mumbai. They also collect rs. 300 for membership fees force fully for pay extra premium. Now what can i do for my claim. Or refund premium

My id : JA [protected]
jiojhdp14013
SUSHIL JAIN

I have tried to contact several times to check whether my policy is renewed or not but there is no resposne from JIO SHRAVAK AROGYAM team instead they have removed all the numbers from their website and the only point of contact is mail id which is not providing proper response. I request you to solve the issue on priority or provide me refund / actual amount paid. Let me know what necessary steps have to be followed on your website for renewal as nothing is clear in website. I have contacted below numbers but didn't got proper response.

[protected]
[protected]
[protected]
[protected]
4182049
[protected]
[protected]
[protected]

What to say and what to write.. Horrible and frustrating experience I am having with JIO. I understand that being Jain, I should support such nobel cause but the way all things has been taken care that is absolutely (No words to describe) from customers point of view.
I might have called more than 1000 times of JIO's number to resolve my payment related issues but you will shock to know that no one responded to this... Then finally...

Jio Charged premium for phase-1 renewal 2016. And had not renew policy till today. If there is some issue with insurance co. .it is their personal matter .itis case ofFraud with customers. They don't answered on phone. My family member is under treatment . I paid all bills to hospital. Now i m unable to continue the treatment because treatment is so costly. And Jio had not renew the policy .it

My jio card no. [protected]
my mother chandrikaben h.mehta injured on 31.10.2016 & admit at khara hospital in sabarmati ahmedabad i have send all document to jio mumbai office. as per talking with mr. ricky . but still i have not receive any information or mediclaim amout RS. 77183/-
Further not getting any information on phone call. no one reply of my complaint.
i hope if consumer complaint help me in this matter what can i do for legal action.

regards

alpesh mehta
ahmedabad
m:[protected]

Its more than 2 months and no policy documents. SHRAVAK AROGYAM INSURANCE SCHEME // JIOJAC had sent message they are in discussion with Insurance company but nothing more than that. Seems a big fraud and the reson for why not to buy this policy again

Prudent brokers have no clue of when they will send the policy details.

I request everyone to lets create a group and file a complaint collectively. You can add your email ID below and I will forward you the link to fill in details.

http://www.jiojac.com/scheme-phase

http://www.complaintboard.in/complaints-reviews/jio-phase-7-policy-l538810.html#...⇄

Shravak Arogyam Mediclaim - Jio policy

My SA id is 053655 which named Unmay Madhusudan Salvi which has been renewed before due date on[protected] with confirmation of payment but as till today[protected] we have not received any confirmed documents or e cards. Contact number which has been given of jio office are never pic up.
please contact us on [protected].

kindly send as soon as possible

Sir i made 17429 0n 14/12/2015 online for mediclaim to jio.till date 18/10/2016no policy no ecard received.100 of mails done .process me hai.koi reply nahi .itna bada kaam.itni careless about custmer.paisa dub raha.so rahe.dharm ke naam per logo ki m3hnat ka paisa kha rahe.shame on jio.kaam nahibkar sakte proper way me .to kyo logo ka paisa lete ho.contact no sab bakbass .kuch nahi hota 4 mahine se paresan kar rakha.paisa dubta dikh raha.ise to mandir me donate karte to punya to milta.abhi bhi sambal jao

I had applied for policy in phase 3 but policy was not enrolled till march 2016.
In march 2016, jio team asked me to seek refund and i sent duly filled and complete documents for processing refund on 30th march 2016 but till date refund is not processed and have written almost 50 mails but no response and always informed that refund is processed but till date amount not recredited back to my account.
Pathetic is the word i would use for this company
I have tried reaching all your contact numbers [protected], [protected], [protected], [protected], [protected], [protected] and none of the numbers are picked up by anyone.

Hi,

I had paid premium for my uncle with Shravak Arogyam Mediclaim - JIO
but later they said they cannot give individual policy to him this year because of his age and cannot club the same in family policy as he was not eligible for that.
I mailed for refund on 18th DEc'15 but till today there is no revert from them they are just revering ...will get back..its 3months and no revert.
no single calls are be been answered by them.
highly unprofessional !!!

Regards
Sheetal Shah

Last Year Mediclaim policy for Jains was offered at INR 7, 200 for Family floater of 5 Lacs and mass auidence was enrolled into it mentioning that it is subsidized and policy is for Jains . Since Now Mass Audience has registered they have commercialized it as profit making agency and on a very short notice you have increased the premium for renewals more than double. Initially it was told that this policy is to help Jains, however now it looks like a commercial service and now the premium has change from INR 7, 800/- to INR 16, 985 with no Justification for change and policy term has also been revised.  Even policies from private and government companies have defined their cap limit...however in Jain policy it is like initially it was offered on mouth watering premium and later it has shoot up to make a profitable business...and that too this is not a tax saving instrument. They need to review the revised premium rate. Many Jain families have enrolled which are on poverty line assuming that they live healthier life and now since you have raised the premium how will they accommodate the premium charges? If they were not able to sustain the rate limits you should have initially thought on this. A raise by 1k to 2K can be justified however in your case the raise is more than double which is not acceptable. Please review as we are feeling cheated and many families will not able to continue to the policy.