Upgrad Complaints & Reviews

Recently took course o[censored]pgrad started somewhere around may end but due to my mother's failure of operation which took place 7 months back we had to rush hospital and went through the surgery again even after that she is not fine and her femur and knee transplant is planned for next week. This is causing me a financial hit not only this my mother is bed ridden, Iam taking care of her and working in night shift to support family. This is my condition and all this was communicated and the necessary documents were provided to upgrad.
To my shock they are not considering this as condition to provide cancellation what else they want me to suffer. I'am not seeking refund for deduction already done only want that upgrad close the rest of loan for which I will not be able to continue.

Due to heath issues and other issue, I have requested for cancellation of my course and refund of money but it has been told to me that the same cannot be possible and you may differ the course, which I tried but unable to do so and hence requested for refund.
I met with an accident while on my bike and doctor has suggested not to seat and stress back muscle.
I have submitted my medical certificate basis which I was given an assurance that basis this certificate senior will take a call.
This is genuine issue and requested for refund as not medically and mentally fit to continue

Galat bahut kharab hai inhone mera admission jabardasti dal Diya pahle peace jama kar di aur sar Mera brand use karke mere document per loan nikal liya aap help kar dijiye

I have chosen the Executive PG program in Data Science. i had paid 25000 as initial deposit. 30th june 2022 the course was supposed to start. i paid 25000 in the first week of June 2022. but is decided to cancel this course as i got busy with my project and i realize that i may not be able to put enough time to complete the course. i submited the refund request in the first week of june 2022. as per company policy minimum 30 days required to get the refund. but it is almost end of july 2022 and refund is not processed yet. i person called me if i chosse another program still i will getting same amount of refund which is 15000. 10000 from upgrad and 5000 that employee will pay in personal as he requested like if i dont help him he will loose his job. As a human i decided to help him because anyways i was about to get the 15000 refund which is the same amount. but now these guys are making me fool and nobody is replying my emails.

Last month i have got enquiry on Online MBA and i have given full details on last qualification of Diploma, I have asked 3 times that to check on eligibility of the same..up grad team Mr. Prasad confirmed that i am eligibility..I have told him that i need take personal loan ..even after 15 days i have told hime recheck but same confirmation received ..so Load got approved and applied in Jain university and paid Rs.55000 /- after 15 days i get the call form Jain university that i am not eligible for Online MBA ..as have done diploma and but i got confirmed that team mails and based on that i have applied and payment. Jain university said there is mistake in checking documents. ..Due to this i have lost 25, 000 for the loan processing fees..

Later I tried calling MrPrasad and Abhishek form Upgrad ..but as ausual fraud team, ..They are lifting the calls and 2 days ..
After 2 days i get call form Upgrad Neha ..She started telling i will compensate with discount if i enroll for BBA in Jain university...i have told that i have lost money of Rs.25000 - kindly get the same ..After confirmation that she will get approval .

After that no calls on the status ..after that She started taking rudely on the same that she is not responsible for the same.
I have asked to process for Refund on the same..but resposne not good ..University will call they take care he after, , ,

At the time application upgrad team was callling multiple when issue are there ..then none of the person is picking the phone..

I will taking issue public Grievance and sumbit the compliant on Upgrad team..these people are fraud people ..and file a legal issue

I took an admission to an MBA program for October intake with Upgrad for which I left my job.
During one of my exam I got 6 month suspension from University, I asked for resolution to Upgrad but didn't helped me with that. After passing 3 months I lacked with money. So asking Upgrad cancel my admission but they are not listening it and forcefully asking me to continue and pay the Fees. I was paying No Cost EMI fees to Upgrad through Zestmoney. Now Zestmoney is applying bouncing charges against me. Since 30th June I am asking Upgrad to cancel my admission without refund of paid fees still they are for cancelling it. Due to financial crisis I am not able to pay the fees they are not considering it and forcing me to continue with it and asking me to pay the fees. In name of aboard education they are trapping the people and doing this kind of fraud. Please help me this.

I am Anisha, i enrolled for MBA through @upGrad_edu after councelling session I choose emi option for payment I did my first payment and registration on 21 feb ( from my mother's account) 2022 after which they said after filling University's form my lms will be activated after 2-3 days, But for a week it did not happen and i started getting emails and calls for emi payment on 26 feb long before activation of my course I asked them to look into the matter they were asking my provisional certificate which I didn't got from my university yet So i told them that I will submit my original degree when it will get delivered to me from my university
They told me that before me it was not necessary to submit provisional degree but after i enrolled don't know why they were asking for i said ok i will try to get it But I could not after which I asked them to cancel my registration and admission they said they will do it but they did not after which on 9th March my lms got activated in between emails and calls regarding payment overdue continued after my lms got activated the classes started On 26 of March ( but they told me to take admission block seat on Feb because session is going to start so soon)
I told them to extend the emi payment date but they didn't
After i did 1 class i didn't find worthy in a month to spend my money on I asked them to cancel my admission on 9 of April through mail But they said that once it started you can't end it i also request through mail but get no good response they keep asking me to mail at this email address contact to that email address

In between all this the email overdue continuous I asked the loan guy to cancel the loan As i no longer wanted to continue
He said asked upgrad to cancel in asked them but they said they can't do it even if you don't want to continue you have to pay emi when loan guy is saying that asked them to cancel the loan why can't they do it, it's end of June now They sent me overdue notice they sent my mother's account on NPA this so torturous and I feel mentally harassed all these months, if i don't want to continue how can they force me and after i decided to not continue with this i didn't even logged in the lms i just want to end this all I didn't even asked them to refund money which I paid to them (9925 rs ) but they are forcing me to pay emi which I can't, what if a person in mid way is not financially stable and able to pay loan they will force him/ her, all these months i feel so much mental harrasmentThey sent my account in NPA and asking me to pay all the amount of the loan and even send me message that they will sent staff to my house for emi collection

when i tweeted all these thing rthey contacted me and said that upgrad had to refund everything which they can't do u have to pay emi anyhow and i even got call threat from University to delete the tweet otherwise they will take legal action against me
Please help me i feel so helplessness
The loan company sent last legal notice to me asking to pay whole amount even after not using lms and not continuing with them

Please i request to help me in this matter

I applied for MS in cyber security from Yeshiva University and i applied for the loan next day i.e. 16th June 2022. And also i want to cancel my admission in the same program.

Now I want to cancel my loan which i taken from zest money. I have contacted to the zest money for cancellation of my loan and they said need a official mail from you to cancel my loan.

I taken loan of 2, 75, 000 from zest money. Also i have booked my seat by giving token amount of 25, 000.

I have also requested to my admission councellor (Anshul Arora) to process towards cancellation but not responding and not proceeding my loan application for cancellation.

Kindly need support from your end with provide me the official mail of cancellation loan.

This what I'm asking from they but they are not responding.

I have registered myself for a cyber security course in the upgrade.
They will not provide written information about which date online classes start.

Now I'm going to take admission for my master's it already has this course also it's 2 years master's degree.

so right now I don't want to continue this course and I want my admission fees bake but the people are not responding to me.
also admission counsellor is also not receiving my call.

Worst company keep calling rude to users

I was interested in a program from upgrad and registered for upGrad's PG Diploma in Full Stack Software Development program in 2020. I was in the process of paying my EMI and completed it successfully. Unfortunately, I couldn't complete the course on time due to my sickness and some personal reasons for my work during night shifts in my company.

Later after few months a sales counsellor called me and informed me about Master’s Program in Computer Science by Liverpool John Moores University in the year 2021 which is tied up with the current running course. I informed him about my future plan regards to higher studies abroad and informed him that I was not interested anymore. But he said that the course would provide me abroad opportunities and forced me to take-up the course. The course would begin once I complete my current program.

The program is not yet launched, It begins this month June 29. I have requested for refund two months ago from now. I couldn't further complete my course and also I have realised that I couldn't handle them both my work and course.

The day I was ready to take up the course I have already informed the sales guy that I would be continuing my own process for higher studies in USA, Like taking up GRE and TOFEL exams.
He said once if you get any chances he said that I could let them know about it. Likewise, I have also submitted my one of the College's admit for the reason for my refund. The program costed me more than 2 lakh. It was not a small amount and still my EMI is ongoing which is currently impacting by loan process for abroad.

I have dropped many emails and all they say was there will be no refund as per policy. I requested a call from the administrator counsellor. One of the representative from upgrad says that he would arrange a call today, by calling me everyday but there is no call since two months.
All my cases that I raise for refund keep closing all time. I lost my patience, Kindly help me with refund process. I highly appreciate your support in this matter.

I have paid 25000 for the course... They have not given me refund. I need my refund back. Admission councellor had blocked me. Before the course starts I need my money back. Otherwise they will say course started u can't get the money back.

It was such a horrible decision at my end to fall for online learning platform such as upgrad in this case.
I opted for PGM from IIM Ghaziabad distance.
After a month into the programme I realised that the entire subject matter was not a good fit for me which i should have been mindful of in the first place but now that I've already made the mistake.
NOTE - you are not allowed to opt out of the emis i[censored] taking any.
You can leave the course, there wont be any refund and if you have opted for an emi you can either choose to leave the course completely or switch to any other but you will HAVE to pay the emi or the fees ( which i think is foolish ) and in my opinion a scam.
Also, please confirm your doubts with the sales agent before taking up a course because all they care anout is selling the course to you. In my case there was lack of transparency because i was not informed about the hassle incase i want to cancel the course.
Overall a very bad experience and if someone is listening i still hope to opt out of this mess completely.

I opted for data analytics course and i have paid 1k through gpay and 15500 through walnut 369 due to my personal reason I'm unable to attend the classes so i need refund I mailed the customer care o[censored]PGRAD but my problem is not solved... There are many cheaters in working in upgrad and they are brain washing us collecting money...

I opted for data analytics course and i have paid 1k through gpay and 15500 through walnut 369 due to my personal reason I'm unable to attend the classes so i need refund I mailed the customer care o[censored]PGRAD but my problem is not solved...i need refund immediately

Upgard made me join the Msc program with IIT Bangalore and IU Germany, But cheated me of admission to IU germany because of which i had to myself apply to other German universities and pay extra 6 to 7 lakhs more.
The student mentors demoralized me and were a totally negative influence on me and when I exposed this directly in email to IU Germany, A LADY FROM UPGRAD OPERATIONS TEAM (her number-[protected]) calls me and fights with me in the phone, i was so polite but she fought with me.
Later when i told her student mentors are demoralizing me and are negative influence she laterally says that's how upgrad operates . She says we don't motivate and help students, after taking lakhs of money from a student for online learning. Finally, she says since i replied to an email 2 days late my admission to IU Germany is terminated and i cannot study in IU Germany, THEN WHY DID UPGRAD TAKE MONEY FROM ME FOR ADMISSION IN IU GERMANY? WHY DID SHE TAKE MY MONEY?
They are money monsters, cheating innocent students like me = with fake promise to get admission in Germany and other countries.
God save students like me, because they won't even refund the money after all the mental trauma.

My course was going fine until a credit card fraud happened with me and I'm in a debt of 50000 as I have to bear the charges as per bank norms. I requested cancellation of the course but I was suggested that it cannot be cancelled loan cannot get cancelled as mentioned in the offer letter. I can get a new batch start but that too is chargeable as per thier norms. What kind of thing is this as I cannot pay even my emi amount and they are asking to pay extra for a new batch. But I am in a financial crisis how can I make course payment. In two days the next emi amount will get autodebited. There must be some way as I have documented proof of fraud happened with me and I'm unable to complete course

I enrolled for a course in upgrad for Rs 25000. which they said they will start on Jan 31st, it got started on feb 15th. then i appiled for refund, my sale agent o[censored]pgrad convienced me not to go for refund. then after started of course, i got cheated again, she said i will have pre recorded videos and proper schedule (hours per course) but in reality it is only saturday and sunday live classes. then i asked for refund again. then vinet their agent promised me he will refund 15000 but not 25000. i said ok i will adjust with 15000. now again they say i wont get any refund. as i applied after starting of course. but starting date of course in feb 15th . please help me in getting my 25000 back .

I joined EMBA program from upgrad and later during on boarding found out that most of lesson will be conducted by upgrad and not from foreign university, its complete miscommunication from Upgrad . Also I lost my job later so decided to request refund before start of my course, Now its 2 months and I still wait for refund . Upgrad knowingly delaying process of refund and make people suffer.

I have enrolled in digital marketing course in March 2022. The course had provided me valuable insights and adds volumes to my career progression. However, I am currently unable to find enough time to complete the lectures and assessments due to some personal issue. This coupled with the long work hours and the pressure of meeting deadlines at work is not helping either. Given the circumstances. I have requested the team to defer my course for a year, following which I would be able to continue this course and complete it. This would require exempting me from payment for the period in which I will not be attending the course. And i don't want to pay my further EMIs I dont want to continue with this program any soon. Therefore kindly relieve me from this loan or EMIs and the course from upgrad.

I have been looking for an EMBA program for over 10 months both within and outside the country. I saw an ad for Upgrad abroad learning program and decided to explore it. First, I sent a request for a callback on their website for further inquiry, but the call never came. I then filled out the form again and applied for one of their programs. I received a call, after I provided my name, and location, the person transferred the call to his supervisor and I had no idea I was speaking to a different person. I do not know why my call was transferred, I am just guessing he couldn't understand my question.
A few days before I explored their website, I applied for a new job and was waiting for an offer letter, since I got the offer, I decided to drop the plan. I sent a thank you note to the supervisor for his assistance and the reason why I decided not to proceed, he replied, "I'm unable to fathom how do learners plan to move abroad overnight and then drop the plan altogether in a jiffy". There was no need for him to form an opinion about me and my decision whatsoever, he does not know me! Anyway, I wish the company the best, but they should really upskill their employees on how to handle a potential client. No more UPGRAD for me.

I bought a course at upgrad and I was promised that my doubts would be resolved instantly but due to my doubts all the modules are pending. I have been raising too many concerns at the student support but of no use. They only say that the concerned team will reach me out in 24 hrs but still my querry is not resolved. I asked for course change and even there I am getting no help. I am very unsatisfied with the services at upgrad. Hence I want to cancel the loan so that I can utilize my money for something better.

I bought a course at Upgrad and I am not getting the services which I am supposed to get. I was told that my doubts would be cleared on time but nothing sort of that is happening. I have been raising concerns at the student portal but of no use. No concerned authority has ever reached me. Hence I want to cancel my loan

I registered to data science course last year. During the time for admission, they were constantly saying, we can dropout any time from the course.
I also confirmed that because of some reviews i read before.

But I opted and continued the course till this month, when i lost the current job due to family and some health issues .

This made me go through extreme financial crisis. I asked them to stop my subscription but they simply rejected my plea to do that.

Please help me through the process

Hi, I had opted for an online bba program from Upgrad for my sister. However I opted out immediately. Since then its already two months Upgrad has been harassing me mentally. Whenever I approach them through mail they give a tentative timeline 10-15 days money will be refunded.

I have enrolled for upgrad for a mba program on April 28 and asked for a refund on April 29 since they did not provide the information that I have asked for but they said it's too late for refund which is very bad

If they already knew that my percentage was low, they took my admission and took the money. After one month my admission was cancelled without informing me and my fees and counselling fees have not been refunded yet. One more year wasted by this company.

I have taken the master course from Upgrad learning platforms. It consists of two courses. One course is certification and contains the master course. I have paid 4.5 lakh rupees in loan emi.

While doing certification course, i realised that quality and content of the course is not satisfactory. So, I went to Upgrad team after a month a request them to move me in certification course and cancel and refund the remaining fee for master course. Initial the told me they will going yo help me but in the end the come upto me that we have no refund policy and me can't change the course because we already registered students in Master course with other university.
At that time I set back and ho through the course but after completing of certification course we need to start with master course but i haven't received any update from Upgrad. So, I contact them but they told me I'm not able to qualify master course. So, I told if i am not quality then u should refund my fee for next course but they told that it already mentioned in the conditions that if you not pass certification course you can't go ahead with master course. So, I told them why they haven't informed me when i am taking this course. They started showing the documents.
So, I ask them atleast provide second chance to give the exam. But they directly say no we don't have such policy. So, what about my money i have paid for the course in which i can't even quality.
I asked them why u taken fee before the student quality first course but they didn't answer it. Just showing there no refund policy agreement and end the call.

Being a low percentage student selling me course which I am not eligible for also telling that it will get done by giving false hope

UpGrad is helping the candidates cheat during the entrance exam so that they can ensure they do not lose money from any candidate what so ever. Once they are intu the program. they will provide you recorded link & everything.