Upgrad Complaints & Reviews

Zestmoney — Not cancelling my EMI from zest money
S
Sibu Stephen
Feb 8, 2022
Mark as Resolved

Hi, I had enrolled fro a clark university program from upgrad which started on December 31st, and in the first week of January I had some things at my family due to covid related issues due to which I had to cancel my plan of studying further, when I requested to not debit my EMI, the Upgrad says there isn't any policy of cancelling. The question at that time was why wasn't there a refund policy with upgrad if it's a recognised institution ? I urged and called up many times to upgrad to cancel my education with them but they are asking to either continue next time or take the course. I had then approached zestmoney but they are also not cancelling my EMI, and now I'm in a situation where I'm neither able to go to the course nor able to pay the EMI due to financial support which I have to give to my family. I would urge zestmoney to cancel my EMI.
Name - Sibu Stephen

The course was not upto the mark and since I am a working professional, I am unable to cope up with the course.
When they requested me to take the course they assured me that I would have a personal coach who would help me out, there was nothing as such.
I have stopped the learning which is too fast paced and want a refund

Fake promises given while taking admission loan partner provided consumer loan instead of education loan . Now not able to take benefits educational loan tax benefits . Corporate rejclected two time saying interest certificate required and Zest Money not providing it saying its not an educational loan.
Upgrad playing with needy student.

I went into the program under the MBA section but after realizing that it is a certification program and not a degree program, I decided to withdraw then requested for a Refund of my deposit Rs.35, 000/- on 10th Jan, from the IMT Ghaziabad's PGPM.

I have been scheduled for career counseling and alumni meet post cancellation requests in which I was not very much convinced. I also understand from the program page that "I shall...

I canceled MS in data science course with UpGrad but the website says the refund will take 30 days only if I am eligible. This wasn't conveyed to me at the time of paying the deposit for blocking a seat. They force you to pay a deposit of 25, 000. I have paid 25, 000 and I want my hard earned money back as early as possible because I don't believe them. I have submitted the refund request before course commencement.

I am enrolled Blockchain developer, but service is very poor, i asked for refund they are not responding, they hurried to block ur seat, admission will increase and misguided me. They given loan from there partner Zest Money, I want refund please help me.

This is ashutosh dasmohapatra ..i have enrolled in a course ..earlier that is mba in healthcare management ..and i was told that ..if within 7 days i cancel my course tahn i will be given tha enroll amount back ( rs 5000 )but 2 months gone ..but i did not get anything ...tried to contact many persons from ur team ...no one .. good ve me the correct answer ..talked to pankaj from ur team ..he ..assured me that i will get my money back ..when the course admission for 21-22 is over on dec3 but its above 1 month i did not get anything ..i have contacted ur student support team ..but nothing from them...they are telling to contact to the admission team ..and some one called me. .from upgard and forcing me to join a bootcamp course ..which is not of my type ...and tell me that we would not return the money ..u have to join the course compulsory ...this is very hectic
..their behaviour are very bad ...i think we should file a case against this online fraud company

Initially when I did look into the website, your sales team first of all bombarded me with calls and everything. Promised me that on the joining fee of 15, 000 rs, I will get 5k back which will be then a block fee of 10k. When I did mention that I have a financial issue, he was like oh we'll give 5k back to you for sure, don't worry and all.

It's been months literally and I have been asking countless times. Now I get no response from you, what happened to the people who wanted me to get enrolled? Once I have enrolled, where's the care now?

They asked me to give 15000 immediatly to bolck seat they creat the situation where you will be in rush, then after twodays they will creat the same rush for 250000. At that time also I was fool enough to trust them, then suddenly due to some financial crises I have to step back, I thanks to God for this Otherwise now I have to write email for 250000 refund, Now when I am asking for 15000 return, they are takinng the 15000 for nothing, for no service they are taking 15000 not giving it vack saying we sent you a email as terms and condition we received so nany emails daily, I didn't signed any doc for any of the process.

I had enrolled in a course offered by Upgrad by paying a block amount of Rs 25, 000 on 29th of October. By 4th of November I had applied for a refund through my counsellor, I was told that the refund request has been set up and that I'll be receiving my refund within 15 days. Later on I was called by the Upgrad team and was told I'll be charged Rs 10, 000 since Im getting a refund and that ill only receive Rs 15, 000. I was told that I had...

UpGrad has done fraud with me. They have taken 2, 25, 000 rupees from me in Feb21 but still not providing me services as they promised to me.
Their people didn't responding my calls and they are not responding my emails also.

I need my money back.

Please help!

I raised a admission cancellation request with Upgrad for a 18 month course which consists PG diploma and MS Degree for which I started from Feb 2021. I opted for a loan provided by Upgrad through Liquilons.

Due to sudden financial crisis in this time of Pandemic and that too because my father got infected from corona.
I am finding it hard to pay the EMI's of 4.5 L which is 22K for which I intimated and requested Upgrad...

One of my colleague suggested Upgrad for online MBA. And they contacted me and asked me to pay 25000. I said I cant afford and they asked me to pay 10000. And they didnt tell anything about not giving refund. Not even a word if they warned about not giving refund I wouldn't have paid. But they rushed me and I paid 10000. Later because of loan burden I didnt take any admission and now I asked for refund. When I am asking refund initially they said the 10000 was paid to college and later they said this 10000 can be send to other courses if I like to join. I said I cant join any other and asked for a refund. They are not replying properly. i persuaded them but still no reply about refund. They are not even fearing about consumer forum. Please provide me the support and please help me in getting back my 10000.

Every lead might not be a possibile conversion. Sales agents might need to understand and should stop being annoying and rude. Diplomatically when the consumer/lead rejects an offer, sales executive should respect the lead.

But, Upgrad's sales executive who called me, unsure may be to complete his target, kept asking annoying questions despite my rejection and behaved rude stating am wasting his time.

From a consumer stand, before purchasing a product I might enquire at few other vendors to understand the value of it.

Am pathetic about Upgrad's current consumer and on the support they get, post this call

I’ve complained earlier with all the details regarding this but haven’t received any resolution. So thing is I was misguided about loan process by them. And now emi is getting started and I don’t have money to pay. So help me getting refund from upgrad the whole course fee which they got from Loan provider zest money. So I can pay them back.

I have enrolled in your post graduate diploma in Datascience since may, 2021. The course had provided me valuable insights and adds volumes to my career progression. However, I am currently unable to find enough time to complete the lectures and assessments due to my mother being terminally ill due to cancer related ailments and requires continued surveillance and care, I am the only person who will be able to take care of her now. This coupled...

Hi,

So few days back I was browsing upgrad. So I got a call from their representative regarding course. So I told my financial condition isn’t good I won’t be able to do that course. So he offered me scholarships and other offers saying you have to pay 10 thousand rupees block amount if I don’t wanna do course later that’s ok.So I arranged that and gave them. Later on I felt my condition isn’t good also some family problem is going on. I decided to cancel. They then said according to their policy my 10K won’t be refunded. I was sad and was thinking what can I do now.

Then their agent said he can help me. He will transfer me to a cheaper course. Like Liverpool Business School MBA they offer has two parts including IMT Ghaziabad PG program. So I’ll be transferred to IMT Ghaziabad program.

But I told him my financial condition is very bad. So he said at that time like we’ll take admission for now and we can defer this course for 3 months and then again defer. He said I can defer and move my course start date till the time I’m able to pay them. So I thought this is better than wasting 10 thousand rupees I submitted that too I rented from someone.

So he said but do so we first have to pay course fee and don’t we worry we’ll take loan. And then he told me that loan too will be get deferred or will start when I’ll start course that means If I would defer it to next year so loan emi will start at that time. That’s what he told.
And also during this phase he’ll use my referral code on the leads he generates and will give me cashback so by the time I’ll be having money to pay emis too.

So once all was done I get message from loan provider that my emi is due for next month November 5. So they totally misguided me. I don’t have any money to pay emis.

Please help me get refund from them. Either Upgrad pay money back to their loan partner Zest Money. Or refund that whole amount in my account so I can close this loan with Zest Money.

Please help me! My financial condition is worse. This wasn’t supposed to be happening like this way. I was totally misguided by false promises and schemes.

Help me!!!

I Decide to drop this year for financial issues.😞 please refund my fee so that i can give this money at home.

I am a poor students and cannot afford my fee. I want to request you that kindly cancel my enrolment and refund my fee which I submitted to the Upgrad on (Application (BCA) - Chandigarh University). I shall be highly grateful to you.

I raised a admission cancellation request with Upgrad on 1st Feb'2021 for a 11 month course for which I took admission in Dec'2020. I opted for a loan provided by Upgrad through Zestmoney.
Due to sudden financial crisis I am not ablento pay the EMI from March 2021 for which I intimated and requested Upgrad on 1st Feb 2021 to cancel my admission. On this Upgrad requested me to share relevant proofs so that my financials crisis will...

I am taking a course on Product Management and initially, the marketing team convinced me to opt for specialization after the course.

I am towards the end of the course (without specialization). I do not wish to pursue specialization and wish to get a refund for the same. However, when connected with upgrad they mentioned they cannot refund an amount that has been paid.

As I don't wish to avail the services. I would want a refund for the same. Can you please help me out here.

Dear Team,
Kindly find the details below

Brief :Iam a working professional, i have opted the service(educational executive program- MBA(LBS & IMT)) with facilitator (upgrad), initially it was like a demo and nothing much to get trouble but gradually it started impacting my time(personally and professionally) as it is taking much time to do MBA to grasp the concepts and attending the lectures class, i made complaints...

Dear consumer helpline I would like to reach this complaint for one online education program that I enrolled for and after completing the program for one year I was stopped from progressing further stating that I did not complete the module is given to me 8 months ago and no notification was given to me 8 months ago to complete the module and I was allowed to progress till now iPad 2 full fees of the program 3.6 lakh rupees by taking education...

I enrolled myself with upgrad last month. But due to some health issue. i wont be able to continue with my course. i requested them a lot but as instructed by them either i have to continue my course after a month or so. either they will charge my loan amount. but they will not cancel my loan amount as they dont have policy or so. Request you to help me out. They dont understand my situation from where i will pay my loan amount as i am not well. please help me out. Moreover as guided by mentor when i asked about the course. He stated that PG HRM is equivalent to MBA. but when i checked with college Faculty, he said its not equivalent to MBA.

Hi, i have been observing the Upgrad services post registering the service, they wont understand ur issue, they will convince you to und them and when i have chose upgrad the student counselor said he will be helpfull at any time and for any issues but i cant reach him because he wont lift the calls normally and student mentors too however when i made complaints they wont revert back immediately for the resolutions, they will take there time...

To study course MBA Rs10000 was paid through Google pay . Loan request was rejected aftr this.Course fee was said to be paid at oneshot wich was not possible.Now it's been said there is no refund of 10000 acording to offer letter.When iam not joining for the course y can't it be refunded.Wat sort of refund policy is this.

I have enrolled for imt-Lbs MBA course recently where in all my finance work was done. The eligibility for the course was 50%in graduation but I have only 40%. I was informed wrongly from my university I wasnt aware of my graduation percentage. I just calculated my marks during induction day when they told the eligibility was 50% that is on 1st of May.And on 2nd I have raised the issue with my education counselor.

Now they are working on it and has
suggested me to enroll in Bhimtech. Already 1 emi has been debited from my account and the next will debit in 3 days. I have already waited for a month still response is very late. Please help me to cancel all the programs and help me to get my money refunded also help me to close my loan which is from zest money.

My Name is Diana Jose. Above is my code. I had enrolled forr PG Certification in Digital Marketing And
Communication. I had paid 15000 as initial payment and applied for loan of Rs. 88545 for EMI of 9 months and paid 2 months loan. Now since the pandemic had increased and I have lost my job and facing huge financial crisis. I had requested several times to all concerned departments to cancel my admission but all in vain. Finally, I got reference to complain on this portal I am once again requesting you to cancel my admission and close my loan EMI as and now not in the condition to go with the course anymore. Kindly help me out of this problem and relieved me. Every organization should have a cancelation policy, the people who are not able to continue should have an option to discontinue the course.

In May I lost my Job due to pandemic, so i asked upgrad to cancel my loan of 3, 75, 000 as I will be not able to pay .But they seemed they don't care about the student and due to that everymonth around Rs. 16, 999 has been debited from my account . I have send them multiple mails but at the end they stopped responding and keep on saying unable to refund .I enroll the course in 31st Jan but did not complete a module. And I belong from lower middle class where in Rs 16, 999 we could survive on this amount for 4 months

HEEN001
Respected sir,
My Name is Heena Rajwani. Above is my code. I had enrolled for PG in digital marketing. I had paid 15000 as per rule by my admission counselor Dhruv Saxena and applied for loan of Rs. 58, 545 for EMI of 24 months . Now since the pandemic had increased and I have lost my job and facing huge financial crisis. I had requested several times to all concerned department to cancel my admission but all in vain. Finally, I got reference to complain on this portal I am once again requesting you to cancel my admission and close my loan EMI as I am jobless and no funds to repay the loan and now not in the condition to go with the course any more. Kindly help me out of this problem and relieved me.

UED/34209/20-21
Respected sir,
My Name is Heena Rajwani. Above is my code. I had enrolled for PG in digital marketing. I had paid 15000 as per rule by my admission counselor Dhruv Saxena and applied for loan of Rs. 58, 545 for EMI of 24 months . Now since the pandemic had increased and I have lost my job and facing huge financial crisis. I had requested several times to all concerned department to cancel my admission but all in vain. Finally, I got reference to complain on this portal I am once again requesting you to cancel my admission and close my loan EMI as I am jobless and no funds to repay the loan and now not in the condition to go with the course any more. Kindly help me out of this problem and relieved me.