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Zingbus Complaints & Reviews

P
pooja.mlv
Jun 14, 2024
Jun 17, 2024
This thread was updated on Jun 17, 2024
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Refund issue

Address:Good Earth Business Bay, 1, Golf Course Rd Ext, Sector 58, Gurugram, Haryana 122003
Website:www.zingbus.com

I have booked ticket from Muzaffarnagar to Delhi on May 24, 2024 with
PNR Number: ZM[protected].
At the time of booking, my boarding time was 3:00 PM and dropping time was 6:07 PM. On their website, it's clearly mentioned that boarding time may vary from 0-45 mins but without any prior information they have changed boarding time to 4:10 PM and so dropping time at 8:00 PM. I have to catch the train at 7:50 PM so I cancelled...
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H
Hitu_k
Apr 29, 2024
Apr 29, 2024
This thread was updated on Apr 29, 2024
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No refund

Here are your Booking Details:

*BOOKING STATUS* -- CONFIRMED

*PNR* - ZB[protected]
*Bus No.* - Bus Number will be shared 3 hours before Trip Time
*
*Tracking Link* - z.zingbus.com/eCNq

*

*Boarding Point name* - Zingbus lounge Kashmere Gate, Delhi
*

*Drop Point* - Sherpur Chowk, Ludhiana
*Drop Point Reach time* - 30-Apr...
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I booked Zingbus for travelling to Amritsar from Gurgaon . I preferred this particular bus because it was reaching at Amritsar earlier than other buses. I have very urgent and unavoidable meeting tomorrow morning. Bus was 1 hour 15 min late in departure.
Bus is changed without any notice ans they forced the passengers to share sleeper with unknowns . Secondly conductor is so ride that he says it’s not his fault it’s your fault...
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Shubhi25
from Pune, Maharashtra
Mar 4, 2024
Mar 4, 2024
This thread was updated on Mar 4, 2024
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Women Safety compromised / nsafe Experience with ZINGBUS - Need for Passenger Safety / Verbal Abuse

Address:Plot No. 65, Plus Offices, First Floor Sector 44,Gurugram, Haryana 122003
Website:www.zingbus.com

I'm writing to report a distressing incident I experienced with ZINGBUS, highlighting serious safety concerns for passengers. Despite assurances of 24/7 support, my recent journey with ZINGBUS left me feeling vulnerable and abandoned.

As a single female passenger, I had booked a midnight bus with ZINGBUS, hoping for a safe journey. However, the pickup point was located on a dark and deserted highway, raising immediate safety...
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Riya Tekchandani
Nov 27, 2023
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Wrong Information and charge amount by fraud

I booked AC BUS seat but they provided me non AC bus they charged me bus fare as according AC bus and also they provided information to me regarding AC bus but at the time of boarding bus they provided me non AC bus and also bus staff it's also not good person it's totally unsafe as according my experience. I am girl and I trust on consumer forum so, please do against on these types of travel service provider....
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A
Aami03
Jun 30, 2023
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Very Irresponsible Service

My friends and I booked a ticket from Mandi to Delhi for June 26 th seven thirty pm. There was a landslide in the area so we were in a crisis situation and wanted to get back ASAP. Even after hours of waiting in the bus stand we couldn't get a reply from the bus operator after calling them several times. Nobody picked up the phone. They were asking us to "chat" on WhatsApp and get automated messages. THIS IS NOT WHAT A CUSTOMER NEEDS IN AN...
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T
Taniya20
Jun 30, 2023
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Ver poor service

We had booked 4 tickets from Mandi to Delhi on 26th of June. Because of the land slide in the area the buses got delayed, which is understandable. What is completely unacceptable was the sheer negligence from Zing bus to inform us about the time of arrival. We had been stranded in the bus stand for 7 hours at night in wait of their phone call. Still they didn't care to respond to our calls. Then we had to takr another zing bus for double...
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S
sdmpwn
Feb 25, 2023
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Bed service

Dear,
PNR no. ZB[protected]
I and my wife traveling your kullu manali package. we were misled by you and your cab driver. Your package told to visit both Kullu and Manikaran places. But your cab driver refused to go to both the places and took you only to one place.And your bus hr38z0002 was unnecessarily standing at the toll plaza for one hour. Your driver doesn't have manners says talk to the company I don't know anything...
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M
Manoj badiyal
from Delhi, Delhi
Jan 23, 2023
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Bad behaviour by driver

Hello,

I booked a bus from Sujanpur Tira (HP) to Delhi via zingbus on 20th January with PNR ZB[protected]. It was a late night journey and I was about to reach my destination on 21st in the morning at 5AM.
I requested driver to stop the bus at Burari bus stand which was my destination, the driver deliberately stopped the bus 1.5 km ahead of my destination and asked me to deboard there. Upon asking the driver that...
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A
akk125
from Rajkot, Gujarat
Jan 15, 2023
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Mental Agony

I am traveling from Rajkot to Jaipur in Zingbus. Booked the ticket from redbus where it was showing that one rest stop at Hotel Darshan at 07:15PM.
But to our shock bus driver denied to stop the bus citing the reason that bus is running late so we will not stop at any rest stop.
On top of that he started shouting and said that we will run our bus according to us not according to you.
The rest stop was not according to...
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T
Tejuthak
Jan 13, 2023
Mar 5, 2024
This thread was updated on Mar 5, 2024
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Harresment/Inconvenience/wrong information

Website:www.zingbus.com

On 12th jan 2022 i was not assisted well by customer support team result to which i missed my bus in the middle of night at 11:30 i was left alone in the boarding point.

1 hour prior to boarding time i spoke to customer care personnel they assured that crew will contact me, i asked him multiple times as i was not getting any update from bus driver. Still he asked me to wait and wait.
Waiting for long i told customer...
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Address:plot no 65, Plus Offices, Sector 44, Gurugram, Haryana 122003, India
Website:www.zingbus.com

I booked Zing on 3rd December to go back to Delhi from Manali. When I boarded the Bus, the seats were wet from water or vomit, I am not quite sure of that. When I asked the bus marshall, they provided me with a piece of clotH.

The whatsapp customer service was useless as expected, and when I complained to them, they said, You were already provided with a piece of cloth so that you don't get wet. The bus was cold, and my seats...
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My booking PNR is ZB[protected]. I arrived at the pickup location atleast 15 mins before departure but the bus never arrived at the mentioned pickup location on the zingbus app, nor I received any call from the bus driver on change of the pickup location. since the bus time was up, I called the driver and he started making ridiculous excuses that the pickup point was different. what type of service are you guys offering. my number was all...
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V
VanshikaSinghspn
from Noida, Uttar Pradesh
Nov 21, 2022
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Conductor rude behaviour

Address:Gurgaon
Website:www.google.com/search?q=zingbus&rlz=1C1CHBF_enIN915IN915&oq=zingbus&aqs=chrome.0.69i59l2j46i175i199i512j0i512j0i457i512j0i402j69i60l2.4098j0j7&sourceid=chrome&ie=UTF-8

Yesterday I was travelling with my family from manali to Delhi with ZingBus and the behaviour of the conductor was very rude. My father asked him about when will the bus arrive to Delhi, he answered him in very bad behaviour which is really not acceptable. When we arrived Delhi, my father asked him his name, he threatened him and not told his name.
I still don`t know his name and accepting some kind of action towards him....
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VanshikaSinghspn
from Noida, Uttar Pradesh
Nov 21, 2022
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Staff rude behaviour

Address:Gurgao, Haryana
Website:www.zingbus.com

Yesterday I was traveling with my family from Manali to Delhi from ZingBus. the behavior of the conductor was so rude that he was abusing with my father and misbehaving with them and when my father asked his name the conductor did not respond and threatened him in a very bad way.
I am also attaching the conductor's picture so that company can take strict action against him....
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Address:Zingbus Majnu ka Tilla

Bus was delayed at first, then they made us wait without reason for an hour, when the passengers debarked themselves after getting annoyed wanting an explanation they said that the bus is not working And we have to wait without giving an estimate or an alternate option. Then we got a message stating that the bus got canceled and we will get a refund at 11 : 20. Bus was supposed to depart at 8:50 but no explanation or apology was given by...
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D
Duudhar
from Noida, Uttar Pradesh
Oct 3, 2022
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Harresment/Wrong Information/Inconvenience

Address:Zing bus Office RK ashram.

The ticket was booked from Kashmiri gate for a travel to Pathankot. The place of pick up was modified by zingbus from Kashmiri gate to majnu ka tila which is like 8 km away at the last moment...Was forced to cancel the ticket as it was not possible to reach the modified destination in such short time ...the call that I recieved from zingbus person was wrongly arguing that the booking I did was from majnu ka tila and not Kashmiri gate ...This...
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Address:India
Website:Zingbus

I'm a frequent user of the zingbus service. The bus is almost never on time and we mostly have to wait for hours for the bus. This is the first time that i got a little late. About 10 minutes and the bus did not wait for me. 2 days back I travelled from Delhi to Chandigarh through zingbus and the journey that was supposed to take 5.5 hours took 12 hours!!! There was no apologies or compensation from the company's side and we were expected...
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No pre message with bus number or driver number. Bus got rescheduled from 9.50 PM to 1 AM that too without any intimation.Further inspite of picking up from ghatkopar busstand that argued to come near mankhurd bridge pickup point.And lastly no point of contact, customer representative for asking any questions. All the buses have. Any issue might arise with passenger. But no number to contact.Our luggage was kept badly where our bags got damaged...
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S
Sims_s
from RANCHI, Jharkhand
Jul 13, 2022
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Bus service

Address:Near Tagore Hill, Morabadi
Website:Zingbus

No pre message with bus number or driver number. In asking to be picked a stop before my pickup point. I was argued with rudely. Why can't stop if not the same route. And lastly no point of contact, customer representative for asking any questions. All the buses have. Any issue might arise with passenger. But no number to contact . Only watsapp that alps robotic. No real response....
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Shirolesato
Jul 1, 2022
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Not pick up my pick up point

I booked a Zing Travels bus ticket from make my trip on 29.06.2022,
Zing Travels drove me from the pickup point without pickup and stopped at the next pickup point I was called at my own money. When he really asked for money, he asked me to take it from my make trip....
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A
Ankur Kadiyan
Jun 17, 2022
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Not call me or reply to my messages not stop the bus

I am there at the pickup point of zing bus at kangra Himachal pradesh to kurukshetra. The driver as well as marshal doesn't call me while I was there at the pick up point at woodland showroom...
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A
Aaman sharma
from Delhi, Delhi
May 16, 2022
Sep 6, 2022
This thread was updated on Sep 6, 2022
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Refund

Address:Plot No. 65, Plus Offices, First Floor Sector 44,Gurugram, Haryana 122003
Website:www.zingbus.com

I booked 2 tickets delhibto Manali zingbus offline on 13 May 2022, afterward at 9pm dated 14 may 2022 they picked us. At mid night the driver of zing bus left us intentionally without any calls that they are leaving and told guard of the hotel that another bus will pick them. After that when we connect with driver they refuse to pick up and After some time they told us another Volvo will pick you up after 2 hr . Another bus pick us and give...
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