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BYJU's
Think & Learn Pvt. Ltd.
Customer satisfaction rating: 55%
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2373
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BYJU's Customer Care

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Address
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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218
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137

Additional info

New Delhi
K-40, Outer Circle, Opposite PVR Plaza, Connaught Place
+91 98 9930 7900

Noida
C-101, Sector 2
+91 98 9930 7900

Mumbai

3A, A Wing, 1st Floor, Vimal Udyog Bhavan, Matunga (W)
+91 92 2110 7899

Chennai
3rd Floor, Sempurna Building, North Usman Road
+91 96 7704 7811

Hyderabad

2nd Floor, Prime Plaza, Himayath Nagar
+91 94 4105 0300

United Arab Emirates
More Ideas General Trading LLC, 301, Al Arif Business Bay, Opp. HSBC, Bur Dubai, Dubai
+971 4351 4995
+971 4358 0998
+971 4351 4998

The Kingdom Of Bahrain

Kensho Knowledge Solutions WLL, Office No. 119, Building 106, Al Ahli Club Complex, Road 20, Abdul Rahman Jassim Kanoo Avenue, Block 331, Zinj, Manama
+973 4351 4995
+973 4358 0998
+973 4351 4998



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Customer satisfaction rating
55%
Complaints
2373
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0
Resolved
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BYJU's Complaints & Reviews

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Dear sir/madam
Sir because of lockdown we brought a byjus membership and just a week before my grandfather expired...
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Byjus sales team contact me to buy their education course for 5th-6th, they asked me to pay inr 5000 as down payment and i did it (Upi) through the link they provided. Though, i asked them to cancel my order post knowing byjus feedback. But now they are forcing me to pay full amount first to refund the down payment which is very annoying. When i contact byjus support team on 17th sep and dropped a mail too regarding the same they told me i will get my refund and will get the call back from byjus cancelation team in 15 minutes but i didn’t get any single call till date, i’m continuously following up with company for last 10 days and drop number of mails to byjus. But they are not processing my return request.
Sep 25, 2020

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    [15/08, 9:16 am] snehal: exciting news, sanchita! Your byju's order[protected] is dispatched via dtdc with tracking number...
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    I am continuously follow up with company for last 15 days and drop number of mails to byjus. But they are not processing my return request.
    Sep 15, 2020

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      Sir i getting two tablets from byju's after deposit 10000/-. And byju's told if our classes not understand then u can return within 15 days.
      Sir my children are not understand well then children told to me return tablet and quit. Then i'll inform to byju's within 10 days by email i want quit and cancelled but byju's not care and he trouble to me for payment and continue. So i request to you please quit and refund my fully 10000. Rupees. My mobile number [protected] which register in byju's.
      Sep 14, 2020

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        My brother downloaded this app but didn't pick up calls of customer care for two or more days. So one of them called and started...
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        I applied for byjus course under the influence of the mr abbas for cbse class 9-10 and tablets k-12 lenova tablet rs. 34500....
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        What behaviour is this, soo unprofessional. Whenever we rate the chat as bad or unhelpful the counsellor just closes the chat leaving us with the same query. And adding on whenever we ask for some details, i never get satisfactory answer. Everytime i get irritated by this. Please improve in virtual communication.
        Sep 11, 2020

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          Dear sir,

          I have purchased your byjus's courses for class-ix and class-x (West bengal board) for my son from...
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          Fraud and cheating company.

          I have taken this for my Kid 9th standard matric syllabus. While taking up this...
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          I bought the product in may and then the salesman has told that this course can be cancelled anytime. I got the tablet on 1 June but I am not satisfied with it so I think to refund even within 15 days and they said your cancellation was done but after 1 months I got to know that it was not done and still I am paying a huge amount of money as EMI. Now they are telling that this course can't be cancelled. Please help.
          Sep 07, 2020

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            My father bought the byju's premium kit for my brother in March.
            The sales person somehow convinced him to buy the...
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            We ve purchased byju's for 15 days trial . Within 15 days we informed them we dnt need it and sent mail. Nothing happend. We are constantly following up with them. And they behaving like crooks simply saying higher authority checking will get back to you wait for one weel etc etc..every month emi is taken too..Krishnanunni was the sales representative.he is not even picking the phone now.
            Sep 03, 2020

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              Sir,

              My son M Sarves was enrolled with BYJUS in the month of Jun 20.

              The program was for three...
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              I took byjus and the salesman who came to home said that if you want to refund the tablet after 15 days then we will return and money will be taken on the basis of how much you have used on byjus but now they are saying that we can't refund you money
              Aug 31, 2020

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                We have bought the subscription of the product on 31 may 2020.
                We are asked to mail the company within 15 days if we didn't like their product. We mailed within the time limit but even after 3 months they are calling us on daily basis for EMI payment (even on Sunday).we were told that cancellation will be soon completed but neither they have cancelled the course nor they have stopped calling us.
                Aug 30, 2020

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                  Just a caution note, if anybody is planning for Byjus online class please think again. Their marketing strategy is very bad....
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                  They never told me that they will be deducting the money from my account automatically and I was also not informed of their policy about the cancellation beforehand. When my classes started, in the first month they had good teachers and after the trial period was over their service became completely pathetic. I told them that they can take the money for the services they have provided, but I do not want to continue with them anymore. Now they are spewing their policy terms at me and telling me that they will take money from me even if I am not going to use their services at all. I cannot afford to throw away money like this, and they are not entertaining anything I say, the support individual was blatantly rude, she was not listening to anything I had to say, she was only telling me how I have to keep paying for things I am not going to use. I am trapped and I need help.
                  Aug 26, 2020

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                  BYJU's customer support has been notified about the posted complaint.
                  They are not resolving the complaint, in fact they ignored my calls and emails for a long time and finally when the support individual called me did not even give me their name and they did not give me any proof that they are even from BYJU's and simply quoted the same textbook response in an extremely rude manner. The individual actually said this to me, 'You cannot even approach any authority, what will you tell them, you cannot tell them anything'. This is complete harrassment.
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                    I have placed my order (Id - [protected]) on 29th july and i have raised the cancellation request on 04th aug. But they...
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                    My name is bhadradri chandra kiran i received a message from byjus that offer for an interview and google doc filling up and...
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