BYJU's Complaints & Reviews

Hey Team
I initiated the cancellation in May 2023
Till now no response from your side .
It is very wrost experience with Byjus the give false statement.
RF-[protected] This is Refrence I'd . please solve my problem as soon as possible.

I want byju's to cancel my course and i want my refund back but they are delaying the process and has not initiated the cancellation proces yet. I am currently enrolled in IAS english course and I've informed them about the cancellation of my course due to some valid reasons within 15 days of starting of their classes according to their policy but still they are not giving me any positive response.

The company is not refunding my amount back plz provide my money back

I had enrolled for BYJU’S IAS coaching which is valid till 2026. The course includes live online classes which is valid till the year 2024. However, I have not been given any links of the classes and the application also does not display the time table and live classes links. I have tried to reach out to the customer care but in vain. I have not received a single call back till date even after me contacting them for multiple times. I’ve been paying the EMI for the course but there has been lack of service on their part. Hence I would like to complain about the same and would want them to pay for the damages after resolving the issue.

The counsellor, Mr. Gunasekaran, enrolled my son with Byju's Tution center on November 25, 2022. We didnt' want a long term tution option, considering this, he offered us monthly payment and can be discontinued any time, by writing the bank to stop the ECS.

The Byjus tution center accepted the fee monthly using auto deduction mode through directley from the account, Rs. 4722 is deducted automatically every month. Now, we want to quit the course as we are not satisfied with their performance and also, we were looking for offline classes. When we accessed the bank, in requesting to stop any further transaction for Byjus's, we were informed to write to the loan support as it is registered as loan.

This happened without our knowledge. We never signed any documents or informed that a loan is taken in my name. There were no communication in any format from HDFC or Byjus, informing us that a loan has been sanctioned in our name.
I hereby attach the communication details from Byju's on the day of registration.

We would like to complaint this as fradulent and misleaded to enroll the child in the tution center. There was no co-operation from them when we approach to quit the course.

Dear Sir,

A counselor (Praduman Kumar - Noida) visited our home at 8:30 pm to conduct an interview with our niece, but he provided incomplete information about Byju's program. He misled us regarding the scholarship details.

He obtained all our bank information and proceeded with the registration for the Byju's program. After completing the registration, he informed the parents that Byju's charges 45K for this program. However, the parents did not agree to purchase such a program. Despite their refusal, he forcefully deducted the money and registered them for the program.

He assured the parents that their refund would be processed within 14 days, claiming that his sales target would be met. However, the refund has not been issued to date. The parents have been contacting customer care on a daily basis, but the customer service representatives have been unhelpful and even threatened them, questioning their reason for purchasing the program.

Registered Mobile number : [protected]
Student Name : Anuskha
Father's Name: Mr. Rajveer Singh

Sir, we kindly request you to refund the parents' amount as soon as possible.

I'm connecting to customer care through mail and over the phone call from last 2-3 months. but my cancelation not completed till now.

Thank you.
Rajveer Singh
[protected]

Hello team we received buy Byju's course for our son dhruv Soni after buying it in u days we did a mail that we don't want to continue this course so cancel it
They said that you will get a call back in 1 day but I didn't get any call from Byju's
Till today I did more then 15 mail and 20 calls but they are not cancelling my course so please help me to cancel this course and get my refund back .
I also mentioned the order I'd of Byju's product and we deposited 10000 as a admission feed

Order I'd = SO - [protected]

Hello team we received buy Byju's course for our son dhruv Soni after buying it in u days we did a mail that we don't want to continue this course so cancel it
They said that you will get a call back in 1 day but I didn't get any call from Byju's
Till today I did more then 15 mail and 20 calls but they are not cancelling my course so please help me to cancel this course and get my refund back .
I also mentioned the order I'd of Byju's product and we deposited 10000 as a admission fees so I want this back

Order I'd = SO - [protected]

I am not getting whatever i havebeen promised on the time of joining byjus.
my ctc was 4.75 4lpa fixed and 75 was variable and i worked hard for earning variables and byjus is not giving my due variables from 22th september to till now. when i ask to hr if i leave this company will byjus pay my variables with full and final settlement but i dont want to work here just because of toxic work culture and too long working hours. seniors have decided our time of coming but no fix time of going and i am not feeling well so i want to leave but due to heavy variable amout whatever i have earned with my hard work they are not paying me. please help me.

I Soumitra Chatterjee father of Arna Chatterjee bought a course from Byjus for class 2 and 3 on 16/07/2023. The student is not willing to study with the course.That's why I did not receive the percel which Byjus send and returned it.So, I request to cancel the course, Emandate, EMI and refund my registration money in my bank account. I have mailed in [protected]@byjus.com many times.

So, please resolve my complain as soon as possible.

Thanking you
Soumitra Chatterjee

I enrolled in the UPSC tablet program. However, since the commencement of the course on April 2023 I have not been provided with any of the essential textbooks or study guides that were promised as part of the course package. Several attempts have been made to inquire about the course books' status, but the byjus staff's responses have been vague and unhelpful. It's already been 4 months but the book has not been provided to me. I urge you to take immediate action to rectify this situation and provide me with the necessary course materials without any further delay.

Dear Team,
I have cancelled the subscription within the defined time limit now it's over 6 months I am following, No one from ByJus team taken any action on this.
I am reguly following up with customer care no response yet from the team.
My Mob No # [protected]
[protected]

Please call me !

I booked your BYJU'S LearnStation Junior 10 inch Mobile Data Grey Tablet for my daughter by paying Rs.80000/- (Rs. Eighty thousand only) on 26.07.2023., but for some reason I want to cancel this order and want a refund of my money. I request you to cancel my order immediately.
1. My order NO is SO-[protected] which is under process and not dispatched from your side till date so don't send it to me and refund immediately. your call center not responding.

I have opted for Byju's product on May 2023 and due to some reasons, I raised a cancellation request on customer care within 15 days. On the telephone, they assured me time & again that their cancellation team contacted me soon and cancel the product & refund my money. After two months they told me that I have not informed them through email. Even they did not stop my EMI. Kindly help me.

I have taken the admission of byju's tuition for my daughter, The man Ankit Sen have done all the process, and he confirmed us that you can check the services of byju's classes for next 15 days after receiving the study tab, after that u can also cancel the the admission within 15 days . and you will get refund all amounts of Rs 96000 .

However we are requesting many times for cancellation and refund, but nobody is taking care, no person is confirming the status, no one calling and receiving the phone, They are harrasing mentally us, specially to my spouce and my daughter .

student Name - Samridhi Sahay
Registered phone no - [protected]
registered mail id - nehachandra.[protected]@gmail.com

They call me regularly in 2 to 3 days gap . I have strictly told them not to call and they said you have to clear your child name and i follow all the process they told me even after that they start calling again and again . But this time they take it vary far they call in at 9:40 pm i never received a call from any company after 8 pm . They are distributing my sleep routine as well as other .

I had taken three years course from BYJUS in the if May, 2022. There sales person Mr. Milan Kathariya ([protected]) come at my home and explain about BYJUS. My daughter Kamya was in 1st std. in 2022-23 but he suggest to take LKG, 1st, 2nd three years course for Rs. 56000. I take it and paid from my credit card. He said we take follow up about study on weekly basis any problem come we will sort out. After one month, I realise that this couse is not suitable for my child and raise many times complain for to take back your material 1st year study materials as I not used it and refund my amount after deducting your expense incurred for transportation and as a depreciation but they said amount is not refundable after 15 days. I made call many times to Milan Kathariya but he didn't reply any calls. They said in 2023-24 your child will be 2nd std. so will change your courses and send 2nd std. course but till today no study materials I received for 2nd std. as two months completed for 2023-24 academic year. In last 5-6 no follow up from BYJUS. So want to cancel two years course and want refund my amount of it.

Hi,

I am writing this complaint to bright to attention problem i am facing with getting my incentive from byjus.

I have resigned from the company in February month and company did not paid me any incentive for my whole tenure in byjus which is more than six months.

Its because they have changed their policy on ' for an employee to be eligible for incentives, he or she should be employed with the company at the time of incentive disbursal'

Well this was not the clause when i worked so hard to make that incetive. I feel cheated and helpless at such a time when the situations are so difficult.
Please consider the exception and request you to release the incentive amount i qualify for i ask for nothing else

My employee details
lovish.[protected]@byjus.com
My email I'd: [protected]@gmail.com
Tnl21908827

I was searching online classes job. A guy pretended to be byju's employee and asked me 2999/- rs
I asked him to provide id he sent me some random from google. I want to bring this to ur notice and kindly do needful .

Thanks

I have enrolled by byjus CLAT online programme.I have made request for
cancellation on 4.7.2023 and 5.7.2023 on [protected]@byjus.com and
grievance.[protected]@byjus or[protected] after which I was told by byjus
team that your 6000 has been approved and will be paid by refund team after
taking bank details but the bank details have not yet been taken from me
by the byjus team and my refund could not credited to my account till now.