BYJU's Complaints & Reviews

R/Sir
Byju's company arranged online Zoom meeting on 27/05/2023, for their product Sales representative Aman Sarin[protected] taken a session and offered me to purchased this product with online class will be given by their team for demo period of one month and within a period our representative office team will given your review for confirmation and if your child not comfortable with this than we will refund your amount without any kind of deduction so i booked this product on same day by paying 60000/- Sixty thousand through credit card and according to this received product on 31/05/23. and online class started 02/06/23, But my child not comfortable with this product, and as per their information i wait for their representative call for confirmation but no one communicate with me whole month than I called multiple time to Mr. Aman Sarin, but he is not picked up my call on 28 th June, 1 July and also send whatsapp messages to him, but he was not given a single replied for cancellation this product, ( Here I attached Snap Shots of Call ) than after i called their online help center no [protected] on dated 01/07/2023, but no one responding. than i mailed online complain regarding this issue on 10/07/2023, and their replied received on 18/07/23 which i attached below ...
As per their replied they ready to send me Partial amount refunding around 39000/- Thirty Nine Thousand and compulsory taking one of the course which i don't need for my child, Pls do needful to refunded my full amount.

R/Sir,
Byju's Company offered me on a Zoom Meeting demo version of their
product for class 6 & 7 online on 27th May 2023, according to them product will offered you for demo period and their representative confirmed within a month if your child satisfied otherwise whole amount of your booking will be refunded, As per their meeting, i booked product on same date and product will be received 31 May 2023 and online class was stared on 02/06/23, but it was not up to mark, and No confirmation followup by taken them, and I tried multiple time for returned this product online call and whats-app message to their representative (Aman Sarin) but he was not responding than after i mailed to their representative on 10/07/23, and now they refunded only partial amount,
The Product Amount : 60, 000/- Sixty Thousand which paid by Credit card
Refund Amount : 39034/- Thirty Nine Thousand thirty Four Only and
replied that you have take package of Std.5 compulsory..
Kindly Do needful to refund my whole amount .

I have taken subscription of BYJU’S but whatever they promised with me, they forget everything & not responding on calls, emails .
They r doing gud counselling later they broke their promises, this is a big scam so I requested to cancel my subscription so they cancelled & stopped all classes but my EMI amount is deducted every month so please stop all this

I am get the byjus package Jan 2022 and paying money 5000 cash total amount 43000 and converting the emi monthly 1750/per month it is very fraud and cheater of byjus they saying once and doing other thing they provide to one tab Lenovo they cost is in market 6 or 7 thousand and provide to books 2nd 3re 5th class books so after 10 days I am saying this books and my son's /(name is Varun tej, ) class is different they should not understand this product please cancel it but still date they byjus takers is not respond and my problem is not solved it financial department is saying this package time is over stil not cancel this product very harshly behaviour saying so please cancel my byjus package and refund my money early

Don't cancel my order

Dear Sir/Mam,

I had sent first mail for course cancellation on 17th-July but didn't get any response.
After this, mailed many times and called many times but no satisfactory answer was received.
Disturbed, I had to make this complaint on this.
You are requested to please help me.

Regards,
jay

I have taken an MPPSC course from Byju's for my wife but due to some reason, I want to cancel this course. But cancellation status and return my amount not updated.

Hey Team
I initiated the cancellation in May 2023
Till now no response from your side .
It is very wrost experience with Byjus the give false statement.
RF-[protected] This is Refrence I'd . please solve my problem as soon as possible.

I want byju's to cancel my course and i want my refund back but they are delaying the process and has not initiated the cancellation proces yet. I am currently enrolled in IAS english course and I've informed them about the cancellation of my course due to some valid reasons within 15 days of starting of their classes according to their policy but still they are not giving me any positive response.

The company is not refunding my amount back plz provide my money back

I had enrolled for BYJU’S IAS coaching which is valid till 2026. The course includes live online classes which is valid till the year 2024. However, I have not been given any links of the classes and the application also does not display the time table and live classes links. I have tried to reach out to the customer care but in vain. I have not received a single call back till date even after me contacting them for multiple times. I’ve been paying the EMI for the course but there has been lack of service on their part. Hence I would like to complain about the same and would want them to pay for the damages after resolving the issue.

The counsellor, Mr. Gunasekaran, enrolled my son with Byju's Tution center on November 25, 2022. We didnt' want a long term tution option, considering this, he offered us monthly payment and can be discontinued any time, by writing the bank to stop the ECS.

The Byjus tution center accepted the fee monthly using auto deduction mode through directley from the account, Rs. 4722 is deducted automatically every month. Now, we want to quit the course as we are not satisfied with their performance and also, we were looking for offline classes. When we accessed the bank, in requesting to stop any further transaction for Byjus's, we were informed to write to the loan support as it is registered as loan.

This happened without our knowledge. We never signed any documents or informed that a loan is taken in my name. There were no communication in any format from HDFC or Byjus, informing us that a loan has been sanctioned in our name.
I hereby attach the communication details from Byju's on the day of registration.

We would like to complaint this as fradulent and misleaded to enroll the child in the tution center. There was no co-operation from them when we approach to quit the course.

Dear Sir,

A counselor (Praduman Kumar - Noida) visited our home at 8:30 pm to conduct an interview with our niece, but he provided incomplete information about Byju's program. He misled us regarding the scholarship details.

He obtained all our bank information and proceeded with the registration for the Byju's program. After completing the registration, he informed the parents that Byju's charges 45K for this program. However, the parents did not agree to purchase such a program. Despite their refusal, he forcefully deducted the money and registered them for the program.

He assured the parents that their refund would be processed within 14 days, claiming that his sales target would be met. However, the refund has not been issued to date. The parents have been contacting customer care on a daily basis, but the customer service representatives have been unhelpful and even threatened them, questioning their reason for purchasing the program.

Registered Mobile number : [protected]
Student Name : Anuskha
Father's Name: Mr. Rajveer Singh

Sir, we kindly request you to refund the parents' amount as soon as possible.

I'm connecting to customer care through mail and over the phone call from last 2-3 months. but my cancelation not completed till now.

Thank you.
Rajveer Singh
[protected]

Hello team we received buy Byju's course for our son dhruv Soni after buying it in u days we did a mail that we don't want to continue this course so cancel it
They said that you will get a call back in 1 day but I didn't get any call from Byju's
Till today I did more then 15 mail and 20 calls but they are not cancelling my course so please help me to cancel this course and get my refund back .
I also mentioned the order I'd of Byju's product and we deposited 10000 as a admission feed

Order I'd = SO - [protected]

Hello team we received buy Byju's course for our son dhruv Soni after buying it in u days we did a mail that we don't want to continue this course so cancel it
They said that you will get a call back in 1 day but I didn't get any call from Byju's
Till today I did more then 15 mail and 20 calls but they are not cancelling my course so please help me to cancel this course and get my refund back .
I also mentioned the order I'd of Byju's product and we deposited 10000 as a admission fees so I want this back

Order I'd = SO - [protected]

I am not getting whatever i havebeen promised on the time of joining byjus.
my ctc was 4.75 4lpa fixed and 75 was variable and i worked hard for earning variables and byjus is not giving my due variables from 22th september to till now. when i ask to hr if i leave this company will byjus pay my variables with full and final settlement but i dont want to work here just because of toxic work culture and too long working hours. seniors have decided our time of coming but no fix time of going and i am not feeling well so i want to leave but due to heavy variable amout whatever i have earned with my hard work they are not paying me. please help me.

I Soumitra Chatterjee father of Arna Chatterjee bought a course from Byjus for class 2 and 3 on 16/07/2023. The student is not willing to study with the course.That's why I did not receive the percel which Byjus send and returned it.So, I request to cancel the course, Emandate, EMI and refund my registration money in my bank account. I have mailed in [protected]@byjus.com many times.

So, please resolve my complain as soon as possible.

Thanking you
Soumitra Chatterjee

I enrolled in the UPSC tablet program. However, since the commencement of the course on April 2023 I have not been provided with any of the essential textbooks or study guides that were promised as part of the course package. Several attempts have been made to inquire about the course books' status, but the byjus staff's responses have been vague and unhelpful. It's already been 4 months but the book has not been provided to me. I urge you to take immediate action to rectify this situation and provide me with the necessary course materials without any further delay.

Dear Team,
I have cancelled the subscription within the defined time limit now it's over 6 months I am following, No one from ByJus team taken any action on this.
I am reguly following up with customer care no response yet from the team.
My Mob No # [protected]
[protected]

Please call me !

I booked your BYJU'S LearnStation Junior 10 inch Mobile Data Grey Tablet for my daughter by paying Rs.80000/- (Rs. Eighty thousand only) on 26.07.2023., but for some reason I want to cancel this order and want a refund of my money. I request you to cancel my order immediately.
1. My order NO is SO-[protected] which is under process and not dispatched from your side till date so don't send it to me and refund immediately. your call center not responding.