BYJU's Complaints & Reviews

The counsellor, Mr. Gunasekaran, enrolled my son with Byju's Tution center on November 25, 2022. We didnt' want a long term tution option, considering this, he offered us monthly payment and can be discontinued any time, by writing the bank to stop the ECS.

The Byjus tution center accepted the fee monthly using auto deduction mode through directley from the account, Rs. 4722 is deducted automatically every month. Now, we want to quit the course as we are not satisfied with their performance and also, we were looking for offline classes. When we accessed the bank, in requesting to stop any further transaction for Byjus's, we were informed to write to the loan support as it is registered as loan.

This happened without our knowledge. We never signed any documents or informed that a loan is taken in my name. There were no communication in any format from HDFC or Byjus, informing us that a loan has been sanctioned in our name.
I hereby attach the communication details from Byju's on the day of registration.

We would like to complaint this as fradulent and misleaded to enroll the child in the tution center. There was no co-operation from them when we approach to quit the course.

A person from Byjus called and asked us to add a beneficiary in our account and the IFSC code is invalid.

The counsellor, Mr. Gunasekaran, enrolled my son with Byju's Tution center on November 25, 2022. We didnt' want a long term tution option, considering this, he offered us monthly payment and can be discontinued any time, by writing the bank to stop the ECS.

The Byjus tution center accepted the fee monthly using auto deduction mode through directley from the account, Rs. 4722 is deducted automatically every month. Now, we want to quit the course as we are not satisfied with their performance and also, we were looking for offline classes. When we accessed the bank, in requesting to stop any further transaction for Byjus's, we were informed to write to the loan support as it is registered as loan.

This happened without our knowledge. We never signed any documents or informed that a loan is taken in my name. There were no communication in any format from HDFC or Byjus, informing us that a loan has been sanctioned in our name.
I hereby attach the communication details from Byju's on the day of registration.

We would like to complaint this as fradulent and misleaded to enroll the child in the tution center. There was no co-operation from them when we approach to quit the course.

A person called and claimed to be from Byju's and asked to add a beneficiary in our bank accout - and the IFSC code is invalid

Cancellation and Refund our money
I had purchased course for my son 11 Standard jee course at 48 days before and got the tablet and study material . but now I want to cancel the course as my son is not willing to do this course and he not able to understand the subject and raised the concern within a 1 week after purchase and taken only 3 classes. At the purchase time, Counselor forcing us to take the course to check for 15 days and he was committing to you can cancel the if the course will not be fruitful for us and they will refund our money. we were asking to give us the time to think to buy this course. Now when I raised the concern after that every time they are just giving us 48-72 hours time. Now the counsellor also not attending my call or contact through WhatsApp. Please cancel my course and kindly help me.

As I requested to cancel the classes ( maths). And also close the lone. From 4 months they haven't processed the lone closure. For the EMI amount the grey guest is harrassing us for the EMI amount. I am sending many e mails. But no use. Simply asking for time. But now they not even responding. Even I spoked with Mr. Sivam Agarwal but no use.

I have purchased a course for my son 2nd Grade Cbse . but after 7-8 days he feels uncomfortable with the Tablet and he don't unerstand The Course . I have sent mails Several time to cancellation team but I don't get any response from them.

I[[protected]]was purchased the product two months back till date mentor or sales person will not contact for us. I send the whatsup for byjus support team (Mrigank Kaushik-[[protected]] And Rohit-[[protected]]) for refunding the amount but one of the person contact but she told refund is not possible because already two months is over but i am paying 6333 per month emi. Now i don't want above product because no body will responding. I will always try toll free number last 30 day but not responce.only wating tune 15 to 60 minute. They are cheater. Please cancelle the application and refuno the amount.

I had made a complain before 20-30 days till today no response, please check it

Subject: Conditional Cancellation Procedure and Balance Due Payment Letter to BYJU'S

Dear BYJU'S,

I am writing to discuss the conditional cancellation procedure and the outstanding balance due for my subscription. I have recently decided to cancel my subscription with BYJU'S, and I would like to understand the steps involved in this process.

Firstly, I would like to express my appreciation for the educational resources and services provided by BYJU'S. However, due to unforeseen circumstances, I am unable to continue with my subscription at this time.

According to the terms and conditions outlined in the agreement, I understand that there may be a cancellation fee associated with terminating my subscription before the agreed-upon period. I kindly request you to provide me with the details regarding this fee and any other relevant information regarding the cancellation process.

Additionally, I would like to inquire about the outstanding balance due for my subscription. Kindly provide me with an updated invoice or statement indicating the amount owed and the due date for payment. I assure you that I will settle the outstanding balance promptly upon receipt of this information.

I apologize for any inconvenience caused by this cancellation request. I value the services provided by BYJU'S and hope to maintain a positive relationship with your organization in the future.

Thank you for your attention to this matter. I look forward to receiving the necessary information to proceed with the cancellation and payment process.

Yours sincerely,

N. SHANMUGA SUNDARAM
[protected]
[protected]
[protected]

Student Name: N S DINESH
PID: [protected]

Grade: AakashBYJU'S 11+11Grade
PCM_JEE Live May 2025

Course: Aakash BYJU'S 11+12 Grade PCM_JEE Live May 2025 Language: English

Batch Start Date: new batch with 8-Jun-2023 (B-ID-2463) Reason for batch/timing/language change: new batch with 8-Jun-2023 (B-ID-2463)

I had purchased course for my daughter for 5th-7th Standard at 15-20 days before and got the tablet and study material after 7-8 days but now I want to cancel the course as my daughter is facing too much pressure to do this course and raised the concern 1 week before and taken only 3 classes. At the purchase time, Counselor forcing us to take the course to check for 15 days and he was committing to you can cancel the if the course will not be fruitful for us and they will refund our money. we were asking to give us the time to think to buy this course. Now when I raised the concern after that every time they are just giving us 48-72 hours time. Please resolve this issue asap

I have cancelled my course within the given time limit. But it has taken 1 month 3 days but I have not get my refund back . When I call and email byjus cancellation team they always told us to wait for 24 hours . And the councellor is not respond our call and messages. After giving our bank account details they said it will only take 7 working days for our refund but I have get it yet. And they also not cancel our auto debit yet

I[protected]was purchased the product two months back till date mentor or sales person will not contact for us. I send the whatsup for byjus support team (Mrigank Kaushik-[protected] And Rohit-[protected]) for refunding the amount but one of the person contact but she told refund is not possible because already two months is over but i am paying 6333 per month emi. Now i don't want above product because no body will responding. I will always try toll free number last 20 day but not responce.only wating tune 15 to 60 minute. They are cheater. Please cancelle the application and refuno the amount.

I am Aachal Jain. I have taken byju's premium course in June 2023, then they didn't told me that it was recorded lectures. Right after three days I told them to cancel but they didn't. So, I've to complain to the consumer forum. After that they told me that my course will be cancelled and get full refund. Finally they cancelled the course and loan. But they didn't refund my money though sending mail that refund has processed. And now they are not answering any calls.
I want byju's to give me my money back, because the course is cancelled now. They have taken 13, 000 at the time of registration. This really wasted my time.

BYJUS company is scamming me for taking admission in their programme while I've said them that I don't wanna take admission.
They calls me from various no.s and talking rudely to opt for admission.
This company should be banned by Indian govt. as it is misguiding and scamming indian innocent parents' and their child.
Pls don't fall in their trap and don't take admission in any of their program otherwise you will be bankrupted and looted.

I have brought a byju ias tablet program, I wasn't using it due to my academic course but when at last I opened it, then it asking pin validation for login, it been over 1 month, everyday I tried to contact them but they are just postponing the dates. My email id is [protected]@gmail.com, and registered contact no is [protected] with registered name mayank, I just want them to solve my issue.

I had purchased the course from BYJUS on 8th July the order number is SO-[protected] (Rs 89000) and my mail [protected]@gmail.com and contact number [protected] i didn't not attending the remaining course classes, I did not like the courses...so after taking the course next day I cancelled the course within the free trail period and contacted the company to cancel the course, but no satisfied response is coming... I have send so many mails and try to contact bjyus team no response and not at all lifting the calls so, the company should cancel the course and refund its full amount as soon as possible...it's has been 30 days no response

Pls confirm on my cancallation query request no 48500600 and pls arrange for my emis amount, and send mail to your accounts team, so that my cibil will not disturb, els my cibil will negative impact its may legal complicated further, so I am Requesting to take action immediately,
And further I am huble Requesting to send the courier address and contact no, so that I will return back study materials, I was not unbox the study material's,

I have taken a subscription of BYJUS for my daughter Evya Bajpai - LKG and at the time of introduction team BYJUS said we are giving 14 days trial pack and if you not satisfied then you can unsubscribe the package and amount will be refunded in 2-3 working days without any deduction. Now I am following up with Team BYJUS from last 14-15 days and they are not responding.

Today my wife has received a call from Mr. Saurabh from BYJUS and he has talked like a recovery agent and he said we will not be returning any money. This is not the way of working of professional companies like BYJUS.

Request you to please cancel my subscription and return my fund without any deduction.

R/Sir
Byju's company arranged online Zoom meeting on 27/05/2023, for their product Sales representative Aman Sarin[protected] taken a session and offered me to purchased this product with online class will be given by their team for demo period of one month and within a period our representative office team will given your review for confirmation and if your child not comfortable with this than we will refund your amount without any kind of deduction so i booked this product on same day by paying 60000/- Sixty thousand through credit card and according to this received product on 31/05/23. and online class started 02/06/23, But my child not comfortable with this product, and as per their information i wait for their representative call for confirmation but no one communicate with me whole month than I called multiple time to Mr. Aman Sarin, but he is not picked up my call on 28 th June, 1 July and also send whatsapp messages to him, but he was not given a single replied for cancellation this product, ( Here I attached Snap Shots of Call ) than after i called their online help center no [protected] on dated 01/07/2023, but no one responding. than i mailed online complain regarding this issue on 10/07/2023, and their replied received on 18/07/23 which i attached below ...
As per their replied they ready to send me Partial amount refunding around 39000/- Thirty Nine Thousand and compulsory taking one of the course which i don't need for my child, Pls do needful to refunded my full amount.

R/Sir,
Byju's Company offered me on a Zoom Meeting demo version of their
product for class 6 & 7 online on 27th May 2023, according to them product will offered you for demo period and their representative confirmed within a month if your child satisfied otherwise whole amount of your booking will be refunded, As per their meeting, i booked product on same date and product will be received 31 May 2023 and online class was stared on 02/06/23, but it was not up to mark, and No confirmation followup by taken them, and I tried multiple time for returned this product online call and whats-app message to their representative (Aman Sarin) but he was not responding than after i mailed to their representative on 10/07/23, and now they refunded only partial amount,
The Product Amount : 60, 000/- Sixty Thousand which paid by Credit card
Refund Amount : 39034/- Thirty Nine Thousand thirty Four Only and
replied that you have take package of Std.5 compulsory..
Kindly Do needful to refund my whole amount .

I have taken subscription of BYJU’S but whatever they promised with me, they forget everything & not responding on calls, emails .
They r doing gud counselling later they broke their promises, this is a big scam so I requested to cancel my subscription so they cancelled & stopped all classes but my EMI amount is deducted every month so please stop all this