BYJU's Complaints & Reviews

I was in droppers batch for neet that started from 13th batch . I was told wrong things by my education counselor which was not there in my online class. I told my mentor that I don't want to continue and want my money back on Sunday and now it's Friday and there is no update . My mentor name is shivangi and she is not picking up my call and her no. Is invalid . Plz help me with this . Help me to get my money backkkk....

I bought a course but i want to cancel
I have to policy one is 14 days policy and second is 60 days
Who sell me course is saying it is under 60 days policy.
But cancelation team saying me one policy 14 days policy.
Byjus are scamming us.

Hi,
I am student and have studied in aakash indiranagar for one year medical course.

During my admission process a Byju's counsellor Mr. Varun Panday guided us with the admission process and how much discount we will be receiving. He was working under somebody named Mr. Muneeb Ahmed (whom Mr. Varun claimed to be his senior).
I was first told that I would recieve admission into PCMB batch where i would be taught maths as well. However, on reaching the branch I was told that aakash doesn't have a math course with medical stream at all.
Mr. Varun also clearly said that we were to receive ₹10, 000 back, first a ₹5, 000 instant cashback on paying registration fees and then another ₹5000 on completing the course in the form of security deposit refund. On reaching the office, the accountant there, Ms. Lavanya refused to accept the ₹5000 cashback but assured the ₹5000 security deposit refund from Aakash. She also claimed that the cashback was something from Byju's side and Aakash wasn't offering any such cashback, but assured that Aakash will definitely give a ₹5000 refund of the security deposit.

First on payment of registration, I didn't receive any cashback and after months of sending emails, calling various people including the said counsellor (Mr. Varun, who later blocked all contacts) and Byju's helplines and customer services, no resolution was given by the company, which shows the pathetic state in which Byju's is running. We finally had given up as there was just no fruit after months of trying and decided to rather just focus on studies for the time being.

Now finally after completing the course, i waited for two months and when I still didn't receive the link for a security deposit, I decided to visit the centre. When I visited the centre I was shocked to be informed that there is no security deposit under my name and that i must reach out to Byju's for help.
When i reached out to Byju's I was again told to mail whatever proof I have.

However, I am tired of this constant sending of mails to various email IDs and calling various numbers just to be given a new number to be called and that "They will surely be able to assist you Sir".
I have finally decided to take some action and will be filing a case in the consumer court if I am not provided with a proper resolution before 24th July, Monday and will also be posting this very message with all attachments in the consumer complaint forum TODAY ITSELF, 20 TH JULY, THURSDAY.

I have attached all screenshots and recordings and other proofs available to support my claims.

I also have confirmed that Mr. Varun still uses the phone number:+91 [protected] and mail IDs varun.[protected]@byjus.com
And a personal ID [protected]@gmail.com
Hope for a quick and feasible response at least this time.

Thanking you,
Yours truly,
Student

Byju’s Counselor made a promise that the product will be refundable for 2-6 months whenever we want to cancel the subscription but now they are denying and not canceling my course.

Moreover, we possess all the video evidence of a counseling session where Nitesh appeared to be evading our concerns for 2months and failing to provide satisfactory explanations we have Saumya Roy and Swastika Sinha as proof in the counseling session on Zoom. Additionally, the counselors had explicitly mentioned the above return policy during our interactions on Zoom Meetings which is recorded by Byjus.

We have not received any policy details in the mail or sent an email he cheated about the course. we have been contacted by Byjus representative who denied the refund.

We have twitted the video and received more then 2 lakhs view.

https://twitter.com/vishdevil666/status/[protected]

Dear sir /Madam,
We have register Tution for my daughter and paid 61000 . On the first day we have cancelled . As per policy we should receive full amount . After multiple requests Byjus accepted my request and they approve my cancellation request. It is more than one month still we didn’t get refund amount . As middle class parent I can’t afford this much amount still I have paid for my daughter .

Kindly help to check and refund my amount as early as possible.

Thanks
PRASADU G
[protected]

We cancelled byjus phmwitg in 14 days as per refund policy. They sent mail tonus cancelled the pgm.but almost 40 days finished 61000 not returning our money
I am not understanding what to do with byjus refund money

When I took admission for my son..naman. kankani..the councellors came and convinced a lot for four hrs they sat and said can cancel the course if not satisfied within 14days trial.. but not given any further information about how to cancel..when learn station was provided I asked the mentor how to cancel he said u can csll and cancel..even I called with 14 days.. the senior mentor said ok..processing ur cancelation request but not done..and now even q month has been over not processed my request and my charges even debited from my bank..and now the senior manager s asking me to pay the cancelation fee..it's disappointing me ..they are harrasing me on calls to pay.. the councellors even not answering my csll..no proper information was given to me ..and now even not refunding my money back nor stopping the EMI...plzz look into this matter ..I want my refund back of learn station and my EMI to be stopped...thecteam of byjusis very much bad

Already sent many of mail to all individuals byjus [protected]@byjus.com but no proper action taken by any of them result i getting lots of threat call with different number daily since 10 Apr. 2023 with finance department of Aditya birla capital . Please cancel my subscription and refund all my amount.

Registered number:[protected]

Byjus collected money from me and charged extra money to proceed for the cancellation, however after solid 60+ days the loan has not been cancelled. Despite calling them 3 times a week, they always have the same answer stating that they will close the loan within 10 days which does not happen. Byjus is a Fraud company and lures people for money and does not do any good to people.

They never respond back after payment
I want my course cancellation and refund my money back

Sales person rishab dwivedi has gave us wrong information he had said that there would be live classes for 11&12 with jee, neet coaching will also be included but so far no books of 11 have come whenever we call your mentor he/she says that they have dispatched the books but it hasn’t come .
Ut one of class 11 about to start but no satisfactory answer is being given from your side.
If the problem is not resolved as the earlierist, I will fill the complaint in the consumer forum.

I am not comfortable with your online classes please cancel and refund as per your company policy.

Not even 5 days Cancel my admission and refund everything don't want your service
Name: CHITTETI YASWANTH
Order ID: SO-[protected]
Registered Mobile Number: [protected]
Registered Email ID: chitteti.145.[protected]@gmail.com.
please cancel and refund as you promised

I was convinced by the councillor that i can cancel the course within 14 days. But when i tried i got no response. The councillor Manoranjan jha and mentir not picking my calls. Today 14 days completed i want my refund. 16k and cancellation of emi on my credit card. I want my refund. But they harassing me not giving me refund. And not doubg cancellation I requested within 14 days which is there policy.

I have cancelled the subscription with in 15 days due to wrong commitment by sales person.
I am following up with support team since last 3 months .
No any satisfactory answer i received so far even they are claiming their team will call you in 24 hours 48;hours but no one called me in last 3 months.

I have requested cancellation of the product with in 14 days ( rule is we can cancel the product with in 14 days) after following up for 1 month they have initiated cancellation process and sent 2 mails that one mail is that they will refund 10000 after receiving the tablet, other mail is stating that they will refund the remaining amount 52000 with in 10 days. After 10 days when I called them now they have changed the version like they will refund the total amount only after receiving the tablet. As the process is getting complex we decided to keep the tablet with us and called support team they said they will arrange a call back from concerned team, we did not receive any call back from 1 month.i keep on calling the customer service but no use also i approached byju's grievance team which is name sake team, also i sent mails to cancellation team, this is also no use. I do not know what to do now. I request all the parents to think twice before taking byju's course. Byju's is no 1 fraud in all terms.

Whenever I am inserting my SD card and loging in my byjus app, then the apps ends up with showing that please insert your SD card and error 2002.please help me with this problem...

Company Playing Games i daily Call Byjus Customer care Employees side that 24hr call back still no response
I sent The product Jun 14th already Delver but no one response Kit Received or not
After Byjus EMI employees Daily call you Loan cibil is decrees
Why I am Paid you as for your company policy I sent Drop The Mail also sent the Product
Daily calls Irritating me

I had purchased Byju Tablet learning program (IAS). My tablet was dispatched to me on 23/04/2023. However due to some untoward personal issues, I had planned to cancel it and eventually I informed the team as well on 27/04/2023. They told me that I will get a response with 48 hrs. However, I didn't get any response. So I called them again after 3 days. Again they told me that I will get a call with 24 hrs. And still there was no response. After tirelessly contacting for a week, and getting the same response, finally they gave me a call back on 04/05/2023. They asked me why I was cancelling the same and then they told me to wait. After that they gave me a call on 11/05/2023 after multiple followups. They told me that you will be notified within 24 hours. Till date I am calling customer care and cancellation team everyday and they give me the same response that you will get a call within 24 hours and I have not received any call. I have also not recived any books. Also my 2 months EMI has been cut, although I had registered for full refund with 15 days of delivery of tablet.
I have invested 72, 000 for this program and I had informed within 15 days of delivery of the tablet to doorstep. So I request a full refund.

I am totally frustrated with the system of Byju and request you to help me or else I will have to take a harsh step of informing the consumer forum for fraud of money

Dear team,

I want to Cancel my Subscription Because I have been cheated, something
happened, the counselor who was there told me to buy online course, but I
don't understand online classes, then I said sir, I want offline course
only. Then he said that we can do one thing. By the way your course has
gone offline because I have joined a little late. That's why they said that
we will start online classes for 1 week, your syllabus will be completed a
little bit, then after 1 week we will make you join offline. All this was
said after that I bought the course but after 4 days I called byju's
helpline then I came to know that nothing like this can happen for any
reason I can't transfer from online to offline. And they are not responding and they are not do anything about my case
So, cancel my course and refund my money

Name- Rishabh
Father's Name- Satender Sharma
Login No.- [protected]
Contact No.- [protected]
Order Summary:- SO-[protected]
Purchase Date:- 26 June 2023

Thanks & Regards
Rishabh