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byjus.com
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Updated: Jun 19, 2025
Complaints 4207
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So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 116

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R
ruhianamika
Mar 27, 2020
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I bought the app recently, for my son who is going to 8th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it then it worked fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...
Mar 28, 2020
Complaint marked as Resolved 
BYJU's customer support has been notified about the posted complaint.
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I want to grade up in 5th standard in ICSE board in the tablet it wants pin to grade up and mentor is not picking up phone please help us
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    sonalpriya
    Mar 27, 2020
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    The content is not nice all the chapters are locked they are not teaching the basics. They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked
    Mar 30, 2020
    Complaint marked as Resolved 
    BYJU's customer support has been notified about the posted complaint.
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    I'm not getting any response for my queries. Also, website is showing lesser prices than what I have been informed. I would like to go for a refund
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      raushansinghania
      Mar 27, 2020
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      I am of grade 7 studing in bangalore. My tab is not functioning properly from october. It is like freezed and if i need to type anything if the letter does not come i need to make it from portrait to landscape and then try i need to press a button atleast 10 times for it to accept that button or sometimes nothing happens. I waited thinking it as a temporary problem but it is there for 4 months. I would like to continue watching byjus. Please replace my tablet as soon as possible. Please.
      Mar 28, 2020
      Complaint marked as Resolved 
      BYJU's customer support has been notified about the posted complaint.
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        R
        ruhianamika
        Mar 27, 2020
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        I bought the app recently, for my son who is going in 9th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it then it worked fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...
        Mar 28, 2020
        Complaint marked as Resolved 
        BYJU's customer support has been notified about the posted complaint.
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          D
          drishtiag
          Mar 26, 2020
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          I am cat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.
          Mar 27, 2020
          Complaint marked as Resolved 
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            M
            mansiii12
            Mar 26, 2020
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            I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.
            Mar 27, 2020
            Complaint marked as Resolved 
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              shashankpandey1
              Mar 26, 2020
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              This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.
              Mar 27, 2020
              Complaint marked as Resolved 
              A quick response given by Byjus team and issue has been resolved.
              BYJU's customer support has been notified about the posted complaint.
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                F
                Faizan Alam Khan
                Mar 23, 2020
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                Address: Lda colony lucknow, Lucknow, Uttar Pradesh, 226002

                I was an intern of btl marketing group in lucknow i worked really hard for the internship and i gave good performances as well and was really attentive in my work i dint take any leave last month but my salary was deducted for one day but i dint said anything more, during the time corona pandemic covid-19 but one day i was sick and i asked for a leave by calling my manager he said that i should take a permanent leave even when i told him that i am really sick that's why i am taking the leave he just ignored me and canceled my internship and i was working hard from 2 months why would i want to go leaving just a month of 3 months internship please help me sir/mam because i dont know where to contact for help to our hrs.
                Please help me urgently
                BYJU's customer support has been notified about the posted complaint.
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                  Y
                  Yashi.tyagi
                  Mar 23, 2020
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                  Address: G4,Street-8,Balaji Enclave Govindpuaram, Ghaziabad, Uttar Pradesh, 201013

                  Hi i was registered fpr byju's for my chiled but my husband denied for byju's

                  I received the call for the meeting time at home but i denied he ask me any reason i told i am not intresting theb he say if this course free you take this now paise dene me nani mar rahe hai tumhare...

                  I was register but my mind change and denied

                  My phone numbers are [protected]
                  [protected]
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                    B
                    BALRAM ROY
                    Mar 21, 2020
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                    cancellation of subscription

                    Dear Sir,
                    I Have enrolled for IAS course, app learning program with byjus, company naming Think and learn pvt ltd. At the time of enrolment i had paid 15000 as a down payment and balance on 12 instalment amounting 3477. At the time of enrolment company representative Mr.Ronu Mondeep Mohanty make me false promises that byjus will provide you weekly calling and full strategic planing regarding courses, but i did not get the thing as...
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                    Palani45
                    Mar 18, 2020
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                    I bought a byjus courses for my child, while purchasing the counsellor who came to my house informed me that if i am not interested i can return the product within 15 days and it was also stated in my students copy. I am not satisfied with the product and i asked for refund within 10 days itself but they are refusing to cancel my course subscriptions. They are cheating. Byjus is fraudulent company.
                    BYJU's customer support has been notified about the posted complaint.
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                    The salesman told me that I will get a 10 inch tablet but I got the 5 inch one
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                      N
                      NoNeedToKnow
                      Mar 18, 2020
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                      We bought the course from byju’s for my son for 1 and half years. Buju’s delivered the product.
                      After going through all the details, we did not like the whole package and decided to
                      Cancel the service with bujy’s. We emailed customer service requesting to cancel the service.
                      Bujy’s provided 15 days of trail period. We were well within 15 days of trail period.
                      We mailed them multiple time, they called and said that the service can’t be cancelled even within 15 days of
                      Trail period.
                      We have gone through lots of mental trauma following up these fraudster from byju’s.
                      Never invite these fraudster from byju’s. If you get into their trap, there is no way you
                      Can get out of it. And once you enrolled, they will never pickup your phone.
                      The service provider of byju’s is bug fraudster. Beware of these guys from
                      Byju’s.
                      BYJU's customer support has been notified about the posted complaint.
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                      Please note that i don't want to continue this plan now hence cancel my plan. i had already talked one your executive for cancellation of sub plan before 2 Months.Again premium amount was deducted from my account last month. i don't want to claim any refund regarding this but please cancel my plan as i am not interested to pay such premiums.
                      Reply
                      Jignesh Ajola's reply, Mar 11, 2020
                      Please note that i don't want to continue this plan now hence cancel my plan. i had already talked one your executive for cancellation of sub plan before 2 Months.
                      Again premium amount was deducted from my account last month. i don't want to claim any refund regarding this but please cancel my plan as i am not interested to pay such premiums.
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                        H
                        Himanidutta1
                        Mar 17, 2020
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                        Resolved

                        I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done.
                        Mar 18, 2020
                        Complaint marked as Resolved 
                        BYJU's customer support has been notified about the posted complaint.
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                        I am contac for cancellation of my daugheter S.G.Yashasvini, course for novermber 2019 till date they not cancelled the course and not refunded till date, I AM PAID 4 MONTHS EMI

                        course not useful for may daughter, so am request sent on november 2019,
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                          nidhiraj44
                          Mar 17, 2020
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                          Resolved

                          I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially, i thought this was because of a low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for a refund. He is insisting on replacing the tablet and is telling me not to go for a refund without actually using the app. To replace i’d have to send this back and wait for the new one. He couldn’t give me a proper answer as to why it does not work. He said sorry and told me this was not supposed to happen. If such things are not taken care of before sending, our valuable time is actually wasted getting things sorted. I have not yet decided what to do.
                          Mar 18, 2020
                          Complaint marked as Resolved 
                          BYJU's customer support has been notified about the posted complaint.
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                            M
                            Manoj Kumar
                            from Ingraj Bazar, West Bengal
                            Mar 17, 2020
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                            Address: 713325

                            Yet not received the 5% cashback, sir i had taken a package of study material from byju's representative mr aryan, he told me to pay all amount in one go and then you will get a 5% refund amount of the total amount. I had told the representative several time but could not get the money, even though i gave him the bank statement, still i wont get the refunded amount.
                            BYJU's customer support has been notified about the posted complaint.
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                              S
                              sathyav123
                              Mar 14, 2020
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                              Address: sathya narayanan, saraswathi nagar,, Tiruvallur, Tamil Nadu, 600062

                              I am not interest to continue to your product, course not useful for my daughter, she is failed due to learned your study material course. I am also informed to cancelled for the product on november 2019, they are informed we will cancelled any for this product as your request any time, but they till date not cancelled and refunded. I was paid 4 months of emi.
                              BYJU's customer support has been notified about the posted complaint.
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                              I have got a message of deduction of EMI ₹5902 at loan amount ₹22500 in stead of EMI ₹1870 for learning app deduction date is 11march 2020.Please clarify it.
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                                sathyav123
                                Mar 21, 2020
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                                Address: saraswathi nagar, thiurmullaivoyal, Tiruvallur, Tamil Nadu, 600062

                                I am contac for cancellation of my daugheter S.G.Yashasvini, course for novermber 2019 till date they not cancelled the course and not refunded till date, I AM PAID 4 MONTHS EMI, This product is not useful for my daughter. In this regard 15.03.2020 also speak with Shalini over phone. She is informed they will assure me to refund process within week.
                                but till date not reply.
                                BYJU's customer support has been notified about the posted complaint.
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                                  Mahadeb Panigrahi
                                  Mar 14, 2020
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                                  Address: E-1 420b Gali No10 41/2 Pusta Sonia Vihar, New Delhi, Delhi, 110094

                                  I was learning with byjus on my tablet for the past few days but today when i changed certain settings i was asked to give the application a verification code of class 9-10 cbse but i couldn't because i don't knew that.
                                  Therefore solve this problem and give this code to me so that i can continue with my course. Please handle as soon as possible. You are kindly requested to solve this problem.
                                  +1 photos
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                                    shibuealias
                                    Mar 13, 2020
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                                    I had purchased a byjus 9-10 state course for my son. Later i realised that my son is unable to utilize the app efficiently. I believe, it is not the right method for him to study. I tried to cancel the subscription many times, but the customer care kept repeating the word "terms and conditions".
                                    I strongly feel that it is not right to force a customer to use a service and make him pay for it. Especially in these times of economic crisis, as a farmer i find it very hard to pay for a service that i am no longer using.

                                    The subscription number of the course is tnl[protected]
                                    I kindly request the competent authority to look into this matter and stop byju's from looting the money from me.
                                    BYJU's customer support has been notified about the posted complaint.
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                                      No Face
                                      Mar 13, 2020
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                                      I was learning with byjus on my tablet for the past few days but today when i changed certain settings i was asked to give the application a verification code of class 9-10 icse but i couldn't because i don't knew that.
                                      Therefore solve this problem and give this code to me so that i can continue with my course. Please handle as soon as possible. You are kindly requested to solve this problem
                                      BYJU's customer support has been notified about the posted complaint.
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                                      What is my pin validation in byjus
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