BYJU's Complaints & Reviews

We want to cancel our byjus course ... it just has been about 20 days ... and now they are saying you cant cancel it because its now more than 15 days ... but we was told that we have to observe for 15 days after that if we dont want to use it .. we can return it ...
But now they are not cancelling it...

Fraud sales person said us it’s just for 6 months and useful for 10 th grade students and after payment of 2 months he is changing his words and saying 12 months we should pay. The people are so careless i am requesting form december to cancel and there is no response from any of them. For whom should we complain regarding this. It’s been 4-5 months i was requesting for cancellation and there is no one to respond from byjus.

To,
Whom so ever it may concern…
Name of student: sxxxx
Registered mobile number: xxxxx xxx17 and xxxxx xxx16

This is with regards to frequent change in mentors of my daughter, leading to huge discontinuity and lack of rhythm in the studies.
My daughter was assigned mr vivek tomar as a mentor since we purchased byjus study material from mr aridham banerjee, who was our counsellor.
The counsellor had duly ensured that all your doubts (Academic and non academic) will be taken care of by the mentors during 10 am to 8 pm and in rest of the time, you are supposed to contact the student portal.
Things were fine till date and were going as assured by the counsellor.
One fine day, the mentor was changed (And four of them have been changed in last 15 days: namely saif, one more, somesh and now misba). No communication (No mail/phone/sms) was made when mentor was changed.

All of them are flatly refusing to solve any of our doubts (Which were previously solved telephonically by mr vivek tomar) and are now directing us either student portal or to ask a doubt or arranging a session with expert. To that extent, that they are simply not ready to listen to the doubt only and asking us to visit student portal. Some mentors are so novice, that they cannot even spell “ byjus” correctly… (Not exaggerating, one of them spelled it as bijus).
In such a scenario, and because of frequent change in mentors, there is total loss of rhythm in studies and purpose of purchasing byjus gets nullified. Also, with change in mentors, policy of dealing with astudents and their issues also changes.
I, hereby, request you to reinstall mr vivek tomar, as my mentor, who was taking care of daughter studies very nicely.
I am sorry to say, but the counsellor is now trying to sell another product to me, if i want a better mentor like mr vivek tomar.
Repeated request to take care of the same issue on mentor helpline and support helpline is to deaf ears.
I have also raised the issue with counsellor, but he has now expressed his inability to sort out the same.
Request you to sort out the issue at the earliest.
Regards…
Dr ankur a kothari
999xx xxx17

Dear sir/madam,

Complaint against @ your counsellor mr, mohit priya (Emp. Id no - tnl21823684 mob.:- [protected])

We want buy your tablet and your course for my son.

Your counsellor came at my home 2-3 month ago, but we were not satisfied with him, the he forced to us for purchase the your course, we did not buy your course due ti his bad manner behave.

Now few days ago he called again for tell your new plan, we agree for purchase the same, then he send a payment link but due to network problem payment couldn't paid successful. Next day he called again but my wife didn't pick his call, my wife and son requested to him that my father is not there when he will came then father will be pay by online.

Your counselor forced them for payment and said — "all these things, am roz sunta hu..

My wife say to him - sir, bahas karne ki jarurat nahi hai, i'll not able to do online payment. My husband will be release your online payment, otherwise no.. We will take after some time.

Then your counsellor laungange was : — hahahaha - so unethical..

Sir, i am asking you that what was — hahahaha - so unethical?

Yesterday i informed your costumer care on [protected] for the same,

Today i received a call of mr. Abhishke mohanty (Mob. [protected]) - he is hearing my side only forced me that why did you complaint my counsellor?

Mr. Mohit pray against called me from other no [protected] and misbehave to me and said me that i m employee of byjus - apko jha complaint karin hai kar lo mera koi kuchh nahi bigad skate or bola ki apki tarah anpad or road chhap company me job nahi karta or sabun or sainitizer nah bechta.. Or bola ki chutiye rakh phone...

What are these your company rules and behave of counsellor?

Sir, i am surprised that you are taking action your employees. Now i will not buy your tablet and courses now,, otherwise we are interested to buy your courses.

Hope you will take any action against these type employee.

"awaited your reply'

With regards

Dharmendra singh
[protected]

I bought the app recently, for my son who is going to 8th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it then it worked fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...

The content is not nice all the chapters are locked they are not teaching the basics. They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked

I am of grade 7 studing in bangalore. My tab is not functioning properly from october. It is like freezed and if i need to type anything if the letter does not come i need to make it from portrait to landscape and then try i need to press a button atleast 10 times for it to accept that button or sometimes nothing happens. I waited thinking it as a temporary problem but it is there for 4 months. I would like to continue watching byjus. Please replace my tablet as soon as possible. Please.

I bought the app recently, for my son who is going in 9th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it then it worked fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...

I am cat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

I was an intern of btl marketing group in lucknow i worked really hard for the internship and i gave good performances as well and was really attentive in my work i dint take any leave last month but my salary was deducted for one day but i dint said anything more, during the time corona pandemic covid-19 but one day i was sick and i asked for a leave by calling my manager he said that i should take a permanent leave even when i told him that i am really sick that's why i am taking the leave he just ignored me and canceled my internship and i was working hard from 2 months why would i want to go leaving just a month of 3 months internship please help me sir/mam because i dont know where to contact for help to our hrs.
Please help me urgently

Hi i was registered fpr byju's for my chiled but my husband denied for byju's

I received the call for the meeting time at home but i denied he ask me any reason i told i am not intresting theb he say if this course free you take this now paise dene me nani mar rahe hai tumhare...

I was register but my mind change and denied

My phone numbers are [protected]
[protected]

Dear Sir,
I Have enrolled for IAS course, app learning program with byjus, company naming Think and learn pvt ltd. At the time of enrolment i had paid 15000 as a down payment and balance on 12 instalment amounting 3477. At the time of enrolment company representative Mr.Ronu Mondeep Mohanty make me false promises that byjus will provide you weekly calling and full strategic planing regarding courses, but i did not get the thing as...

I bought a byjus courses for my child, while purchasing the counsellor who came to my house informed me that if i am not interested i can return the product within 15 days and it was also stated in my students copy. I am not satisfied with the product and i asked for refund within 10 days itself but they are refusing to cancel my course subscriptions. They are cheating. Byjus is fraudulent company.

We bought the course from byju’s for my son for 1 and half years. Buju’s delivered the product.
After going through all the details, we did not like the whole package and decided to
Cancel the service with bujy’s. We emailed customer service requesting to cancel the service.
Bujy’s provided 15 days of trail period. We were well within 15 days of trail period.
We mailed them multiple time, they called and said that the service can’t be cancelled even within 15 days of
Trail period.
We have gone through lots of mental trauma following up these fraudster from byju’s.
Never invite these fraudster from byju’s. If you get into their trap, there is no way you
Can get out of it. And once you enrolled, they will never pickup your phone.
The service provider of byju’s is bug fraudster. Beware of these guys from
Byju’s.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done.

I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially, i thought this was because of a low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for a refund. He is insisting on replacing the tablet and is telling me not to go for a refund without actually using the app. To replace i’d have to send this back and wait for the new one. He couldn’t give me a proper answer as to why it does not work. He said sorry and told me this was not supposed to happen. If such things are not taken care of before sending, our valuable time is actually wasted getting things sorted. I have not yet decided what to do.

Yet not received the 5% cashback, sir i had taken a package of study material from byju's representative mr aryan, he told me to pay all amount in one go and then you will get a 5% refund amount of the total amount. I had told the representative several time but could not get the money, even though i gave him the bank statement, still i wont get the refunded amount.

I am not interest to continue to your product, course not useful for my daughter, she is failed due to learned your study material course. I am also informed to cancelled for the product on november 2019, they are informed we will cancelled any for this product as your request any time, but they till date not cancelled and refunded. I was paid 4 months of emi.