BYJU's Complaints & Reviews

Ref: my previous unresolved complaint dated 18th november 2019

Id: 2513475

Sir,

The complaint mentioned above is not yet resolved.

They offered me a refund of the amount if i return the product. I asked them to refund my amount first and close the concerned loan but they did not respond to that mail. I asked them to receive the loan payment status from their finance partner (Iifl)...

I had taken the buju's disney edition for grade 2 for my child.

The tab worked alright for the first one month. So the cancellation term of 15 days was over.

Since the last 2 months the tab is not working, there are sd card errors for which i have personally wasted several hours with their technical team to resolve it over the phone.

Eventually, the sd card was replaced. Even the replaced sd...

I get a call from byjus the learning app on 1 dec. 2019. They convinced us a educational counselling to be done on 8 dec. So we agreeed, in the session of 4 hrs. The sold their product by assuring us that if we are not satisfied we can return it. But now when i contact them don't listen and keep on procrastinating and argues. The are not ready to accept that i am not satisfied. And don't ready to process return...

I was purchased program on 11/10/2019, with mr. shubham mehra, while purchasing he is committed for one time payers there will be a pay back of total 15% . in that 5 % immediately and 10% after 20days.5%of amount i got immediately and 10% i have not got till now . i have raised mails and phone calls till now i have not got any response. i am keep on calling him till now he dint pick up my call from 15th of December 2019. this is my invoice...

I am not satisfied with the product the councellor did not tell us about the terms and conditions of the product and he was so much in telling about himself i had such a bad experience with byjus i dont want to pay them anymore but they are forcing us every person has right to information but they dont follow that. Every customer have that right but they dont tell us during visit and after that when customer ask them for cancellation they...

Dear sir/madam,
I had taken demo from byju's learning app with tablet. When the byju's executive mr. Pravin raut visited my home on[protected] for demo, i had clearly communicated to him that i will only take the demo of the product and if found useful only then i shall purchase it. The amount payable was rs.6450 as down payment and balance rs.58050 by way 12 of instalments of rs.4838 each.
Mr. Pravin raut (Sales executive...

Respected sir, i purchase the tablet course for my daughter but we don, t know that our emi loan is only for 1 year. We thought that our emi loan is for 5 years so, we slowly slowly fill the loan amount.
There is problem in my home so we cant afford the amount of loan and also my daughter don't study in byju's tablet. She don't want to study on tablet.
Before our tablet coming to home, we complaint to byju's customer care that...

Hello sir
I purchased byju’s plan for my son for std 5, 6, 7and 8 as it was under a good scheme. I paid a down payment and after that i received tablet and kit from byju’s.. After that i paid my first emi. But now my son is going to hostel for further studies so i consulted byju’s team for help and to cancel my further emi’s as i am not going to use the application anymore so its useless for me to pay emi’s.. I told i dont...

I have purchased there product i have contacted councellor sevial time for cancellation even i have requested them to cancel but they didnt they are such a cheater they ar e actually cheating in the name of education i have contacted them under 15 days i have send lot of email regarding cancellation but they didnt cancel and now asking for loan such a huge bussiness...

I got a call from Byjus stating that I have been shortlisted for the role of learning and development specialist. The very next day I was scheduled for an interview through Zoom app and it went well. At the end, they told me that I will get a call from HR as soon as possible. But I didn’t get any call for the next two weeks. I mailed them regarding my job status. They told me to wait for one more week. But also I didn’t get any reply....

Dear Byjus,

I made a purchase of you're product based on a very again marketing by your salesperson who visited my home saying they will give counseling.

I felt very pressured and went for a purchase. However when I researched online, I learnt about how I was duped.

I immediately within a few hours followed your cancellation policy guidelines and sent an email for cancellation and refund. br...

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious...

Dear byju,
I have taken the byjus pakage on[protected] during one of your team member has visited at our place for my child tanmay sharma.

During conversation i have paid 5800 amount with my debit card and she said rest payment will be deduct from my credit card on monthly basis as she has done herself the procedure.

But i have received my credit card bill they have charged rs 2921 (Interest, late fee...

We bought byjus for our son of 7 years as sales person said try for 15 days, if you don't like you can return everything and everything will be refunded. I said ok let's try.

Then i asked sales person to extend the trial period to 2 months as 15 days doesn't give clear idea whether to continue for 3 years or not.

Sales person told me ok he will request his team for the same and will get it done. Nobody contacted...

Byju’s representative anurag mishra visited my house on 30th sept. 2018. He processed registration and get forms signed by me stating that it was registration formability. Also, committed that we will receive tab in 7 days but we received it 9 days later.
By the time we receive it my son’s semester exam started so did not operate it in exam period. So it took more time for me reply on cancellation request. If i had receive product...

I took byju's for two children and saqib at indirapuram sold me and took 1.17 lakh rupees from me. When i requested for cancellation within 13th day saqib told me that his grandfather has expired and he is unable to talk to me e and heading towards his hometown. I tried to call byju's cancellation department many times but they fail to cancel the request. Every time you call byju's cancelation department they say we will revert back to the...

I took byju's for two children and saqib at indirapuram sold me and took 1.17 lakh rupees from me. When i i requested for cancellation within 13th day saket told me that his grandfather has expired and he is unable to talk to me e and heading towards his hometown. I tried to call byju's cancellation department many times but they fail to cancel the request. Every time you call byju's cancelation department they say we will revert back to...

I took a trial version through byju's app and once trial version ended it asked for payment. I did the payment of rs 23, 000 through my credit card on their app's citrus payment gateway on 31st july 2019 and the amount was deducted and it showed as success. But even after several days i wasn't able to access the app. So i wrote a mail stating the above and got a reply from one mr. Abhishek ranjan of byju's order management team on 07th aug...

@byjuraveendran need your help. Pls, look into the refund policy. Ur team is unable to help, compliant them several times. I need a refund for 5 years' prog. I purchased as it is not fruitful for my kid. Even the refund policy not told by counselor sahil pahuja at the time of selling.

Don't purchase the product as they don't listen to the customer after taking your money. I have purchased package for class 4-8 in the month...

We were contacted by deevesh, byjust sales guy, we my son was using byjus app. He took appointment with us and visited our home.
He explained advantages of taking byjus package; out of which 2 were student will be regularly contacted by friend like mentor and will be clarified on doubts related to what was taught in school and byjus will provide customized syllabus in the table as they have tie-up with the school when we mentioned...