BYJU's Complaints & Reviews

I want byju's to take the tab back and the material too. I paid for maharashtra board, instead of that they have sent cbse board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product.

On october 2018 miss madhumitha from chennai byju’s sales sold learning app with tab for total rs 55000, by rs 10000 as cheque and balance rs 45000 as loan from capital float.
She informed me that the company will debit my savings account directly for rs 4500 per month to a tenure of 10 months totally without any intrest.

We had finalised and closed the deal and given a cheque for rs 10000 and signed some documents for rs 45000 loan. After that she handed over the app and tab in working condition still it is working properly.

After 10 months the loan must have come to an end.

But they debited for the eleventh instalment also,
I enquired about the same to the coustomer care officer and asked for the details
She had clearly told the documents submitted by their sales person madhumitha is showing that i had taken rs 55000 loan, after that i came to a shock i asked to het to show the application via email she had forwarded the same.

I found the first page is filled by myself and the second page which i had filled was changed totally and the signature and the name of the applicant is also not matching.

I would like to get justice and return my money.
As soon as possible.

On any doubt they can check the signature of myself on the advance cheque and the application totally differs.

Hope this is a striking criminal offence.

Please help in this matter.

Dear sir/madam

With reference to above noted subject, i would like to inform you that on being allured by your advertisement came across by me on website and thereafter by the misrepresentation and inducement given by your authorized representative mr. Sanaan ahmed i opted for registration of my kid namely shivika sharma in byju's learning programme. It is noteworthy that at the time of paying registration fees and signing the documents, i was made aware of my right to recall the registration at any point of time on being dissatisfied by the mode of learning programme.

After being registered, i alongwith my kid found the learning mode and style to be unsatisfactory and hence i approached sanaan ahmed within 15 days and after [protected]@byjus.com, mss srilekha navale nd agn [protected]@byjus.com to get the registration cancelled.

In the meantime, i have received a call from fullerton bank that an ach mandate has been attached to my account. On coming to know about this, i was shocked and surprised.

In view of above, i had sent email cum request letter to you the addressees to suspend the process of ach already instituted and redress my grievances in a proper manner as i am completely dissatisfied by your learning programme and had informed you about it.

I have been repeatedly requesting and reminding you to cancel my ward's registration with byju's e-learning programme bit till today my request has been left unheard and unredressed. I have further requested you to suspend the process of ach already instituted but the same has also not been paid any need.

Sir/madam, by not cancelling the said registration of my kids with you and by initiating the process of pulling funds from my account by ach transfer mode, despite my repeated requests to stopping so, you are misusing the authorization taken from me for the said transfer which is not fare enough and is a monopoly being practised by use.
By this email, i would like to again request you to cancel the registration of my kids with byju's learning programme within a period of 7 days from the date of receipt of this email, failing which i shall be constrained to initiate legal resources against you the persons responsible. I further request you to stop the misuse of my authorization for automatic money transfer from my account with immediate effect as the said authorization is hereby withdrawn from the date when i firstly approached you to cancel the registration.

As my authorization for such money transfer stands withdrawn, if any amount is pulled out from my account or any charges for declined transaction is levelled against me, it shall be treated as unauthorized money transfer and hence you the peesons/officials of byju's shall be held responsible for such monetary loss and other damages.

In anticipation of cancellation of registration of my kid namely shivika sharma in byju's learning programme within 7 days of receipt of this email, i am hereby tendering my thanks.

Sincerely yours

I took byjus ias tablet course and i got it on 23 october 2019 and used it for over a week and i have not found byjus ias course much relevant for my preparation and i am not comfortable with lectures and wording used in lectures on maximum of the subject of ias course hence i do not found suitable for preparation and according to refund policy of byjus within 15 days
But i did not get any response from byjus team

Thank you

Team,

I have already informed byju to cancel my package multiple times to customer care and per phone as well. Also, i asked to refund the ecs amount asap.

I tried to get in touch with byju representative "tanmay", emp id: 21827897 over his phone, however, he never bothered to pick up the call. Perhaps company standards and customer support are trained in this way to not respond at all.

Kindly help to cancel the whole package and to get the refund amount.

Meanwhile, if anyone has escalation metrics, please share with me.

Regards,
Siddharth
[protected]

Hi,
On july 21, 2019, i purchased byjus learning package for my daughter who is in class 9. On august 2, 2019 i placed the request for cancellation of my order. Till the time of cancellation, the product was not delivered to us. Byjus people started chasing us to accept the delivery as we had refused to take it after the cancellation request. The byjus team member assured that the product could be returned even if we accept it. Frequent phone calls forced us to accept the delivery though we had already requested for cancellation.

Now byjus's financial partner iifl has been running after us to pay the first emi applicable from october. I tried to explain that we have already cancelled our order 3 months ago, we are not liable to pay any emi. I also informed iifl that byjus's has assured during the tele conversation i had with girish (Senior manager from byjus bangaluru office) on 26th oct. That we do not require to pay emi. After a very long communication, finally my cancellation request was accepted by byjus and refund of advance payment is approved. We have sent the product back by courier to byjus bangaluru office.

Now, iifl is running after us and forcing us to pay first emi of rs. 3079 which is not a liability of ours.

Therefore, it is my humble request to iifl to pl stop chasing us regarding the payment and contact your partner (Byjus) for clarification and update on our account.

For more information, i am attaching screenshots of communication i had with byjus till date.

Thank you
Mehjabeen

A byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me.

I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

We have received the product (Byjus course) through blue dart day before yesterday.. It was a partial cod order wherein the part payment was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

Hey I’m samraj
We got Byjus service and they provided us a tablet
With byjus application installed we were not happy with the product we exceeded the cancellations time it was upto 7to15 days. but we got that tab in emi every month the amount is been taken by that company we want solution for this problem kindly do the needful
Sincerely
Samraj

My parents bought a course for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.

Their customer service is bad quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work there must be some technical issue because of which the tab is not working.

I took byjus package in oct 2019 start and my trial period ended by 21 st october 2019 and i placed cancellation request much before it. The amount got charged to my hsbc account as emi but still the company is not reversing charged amount or coming to pick the product. It was registered in name of student aanya jain. I have placed more than 20 calls since cancellation but nor the education counsellor who sold it nor the cancellation department is calling back.

I registered before one month.the chancellor said that they will provide mentor and All the product but neither mentor called neither chancellor . And now the byju calling me every day every hour for deposit the EMI .they don't contact me .I don't want refund.I just want to cancel it plz
Approve my cancellation.the finance department torchuring me mentally.if I don't want to join then why should I have to pay EMI.they are calling me every hour for EMI. EMI for what.., ...
I told them that I am not interested but no response.they just want their money but I don't want to waste my money .

I registered before one month. The chancellor said that they will provide mentor and all the product but neither mentor called neither chancellor. They don't contact me. Now i want to cancel it. Plz
Approve my cancellation. The finance department call everyday and torchuring me mentally. If i don't want to join. I just want cancellation without any emi and all

That executive name is ghansyam... Before taking he informed us any time you can cancel and refunded the fund. Now he saying they not told like that. So i not recommend this to any one. Because it's trap after collecting whole amount. So rethink and pay for this byju's learning app.
If it is a good organisation they would have helped customer and solved it.

I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...

My parents bought a course for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap.