BYJU's Complaints & Reviews

@byjus awb d72125029 please cancel my order and refund my money back. I don't want to continue your programe so please cancel this order and refund my money back. Since 19 october onwards i am chasing this so called education application customer care number to address my concerns and close the problems. I am shocked this is clothing category based application which they are selling on the name of education and making fool and taking so big amount. How can you called yourself a educational program?
When your programe is completely business based? Since saturday i am requesting your team to cancel to cancel to refund the amount.

This is to inform that, i the parent of a nethra (Loan no kri18e[protected]&config=1) not in a position to continue the byjus classes, due to severe financial crisis.in spite of several letters and telephonic conversation with byjus, you people are still continuously contacting us through phone and disturbing me. I kindly request you to take back your product, since we have stopped the mentor classes long back. Kindly consider our situation and do the needful. Kindly intimate the date and time in advance to take back your product which we have deactivated long back. If any telephone calls from byjus comes again, we have no other option to go for consumer court only.

Dear sir,
I am, a. Nethra mother.
With reference to your mail, i am not interested to buy your product, because of my financial problems in my family. It is highly impossible to buy the product. I request you to send your address to that i could courier the product in your mail address. Please, relieve this from this situation, i am deeply depressed on the product sent by you. I am unable to buy your product, please try to understand my family situation and try to help to send the product in your address. I'm extremely sorry to order the product, wrongly my daughter has done this. Please, understand the situation and relieve the from this problem. Kindly do the needful.

Sir,
I parent of a. Nethra, krishnagiri. A has sent several messages through emails about cancellation of your product. No positive reply from your side as a result. I get physical as well as stress about this problem. So, i request to take immediate on cancellation process.

Sir, i was registered the product few months back till date mentor and salesperson will contact for us. I send the mail for byjus team for refunding the product but one of the person mr. Mani contact but he told refund is not possible because already months is over but iam now, i don't want above product because no body will respond. They are cheater. Please, cancel this product. I have mental and physical pressure from your company and capital float company. Please, take your product, otherwise i will attempt to suicide (I have write suicide about that problem to police). Capital float and your company force to pay money to your product. Iam middle class family. I have no money. Please, relieve this problem.

Respected sir,
Iam a. Nethra's mother, from krishnagiri. Byju's sales person mr harish visited my house in oct first week and consigned us to take the course of byjus learning app. For my daughter. The total cost of the product was rs. 60000. I don't have pay single money for this product. I don't have single money in my account. We took the
Course for a trial period of one months. They get the documents signed by me. Also on faith we shared the bank details.
Grievances :
1. They didn't share the basic signed contract document with us.
2. During discussion they never mentioned that the payment deduction will through ecs and the document they got us signed was for ecs deduction. Their communication was not clear and never ensured that we understood all the clauses.
3.in the meantime my daughter have eye and headache problem for using electronic device. So, she didn't require coaching and materials.
I was send many emails to your company for cancellation of your product. But, your company will no response to me. The capital float company will force to pay money for your product. Who is capital float company. Why, that company will force to me. So, we feel cheated by the company, sales person. So, help us in cancelling the contract. I have mental and physical problem for about your product issues. So, relieve this problem in immediately.

Sir,
Iam a. Nethra student mother, from krishnagiri. I was unaware bought your company product tablet learning app. So, i was decide for return to your product. I was wrote many mails to you. But, your reply is simply say your process is progress. I have return your product to your company address (For courior). I was wished to cancel the order and i was surrender the tab to you, kindly do the needful and return the my documents to me. Please, cancel the capital float loan. I want to cancel my application an refund my documents like check slip, aadhar xerox, and signed document.
I was returned for byjus product. Iam not using byjus product. But, that company will force to pay money for that product. So, company will give my signed documents. I don' t need this product. Please, cancel this process.

I am gmat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

The tab is not responding properly to touch though it was formatted as per direction by your technical team.
As per my understanding when a customised tab is provided by byju, the software and hardware problem to be sorted out by byju.
I would request you send the terms and conditions regarding the same.
I am not in a position to go to service center to get the tab checked. Pls arrange someone to do the needful and provide another tab as stop gap arrangement.
Hope you understand the situation and do the needful asap...
With best regards
Swapnendu das

I had purchased the product 3 months back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person contact but she told refund is not possible because already 3 months is over but i am paying 8000 per month emi. Now i don't want above product because i have family issues and i have 1.5 yr daughter and currently not having any job.
Please cancel the application and refund the amount.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

We have received the product (Byjus course) through blue dart day before yesterday. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

My name is ashwani kumar chaudhary ([protected])
On 30th aug2019 i got a call from byjus representative to by buy a course for my son and he gave the quote of 45000 for that. The chat with him is attached. On 2nd of sep another guy karan sharma came to my house and filled up order form for that and ask me to do initial payment of 4500 rs.
I did that and screens are attached for references.
After 1 hr he came back and said the quote sent to me was wrong by mistake and i need to pay 60000 for this course. I told him that i agree to buy course in 45k if thwy cannot provide then get my order cancelled and give my paid money 4500 rs back to me. He said ok course cannot be deliver in 45k and iam sending cancellation and refund to myjus office. After that i
Followed up with him for 15 days and he said i have done cancellation request on 4th sep so i need to talk/mail with byjus cancelation team.
Related chat is attached.

Now almost 1 and half has month has gone and i have tried to follow up this matter several times over their customer care no [protected].
I also received calls from byjus team members (Old mentor raksha shetri) by saying they are looking the matter and asked for payment reference detail for refund. I have provided that also to her.in next follow up she said i will talk with senior manager over this and update you back, but unfortunately she didn't call back and matter still pending. After that i had a discussion on this matter with their manager amit sharma and he said he will personally take this matter with refund department and i will get the money back. Today itself i tried to communicate with them and old mentor raksha told me that i need to be more patience even after 45 days, because they don't have my order details and they need to talk with sales team over this why order is not punched after payment received.
So the moral of story is they don't take customer phones/mails seriously and don't have defined process to resolve customer problems/issues. Iam attaching the details of all communications i had with them in this issue.

At last i request to take this matter with bujus and get my money back from them.

Regards
Ashwani kumar chaudhary
[protected]

I ordered byjus' tablet around 17th september, 2019 and received it on 1st of october, 2019.
After having a experience, i filled a return request for the tablet on october 6th. Their first reply was quick. After that, they asked for the informations. After i provided that, i got a reply soon. But after that, they ignored my back to back 3 mails. Their salesperson or so called 'mentor' also was try to change my decision by constantly telling about their faculty. When i refused and asked to tell ne the exact process for their product's return, he started to ignore my message and phone calls.
I then contacted their priority service. Got a reply at first, but no reply from them too over a week and i've already received message that money will be deducted at the time of emi payment from my account.
Please, i want my refund.

I applied for byju's educational kit wroth rs. 65000/- for class 7th to 10th syllabus and paid rs. 6500/- advance via online through credit card. Apply for educational kit ensure that kit is heldful for kids and if not satisfied then return your money easily. I received kit from courrier. But after receiving found that kit is not heldful for children & i talk on customer no. But they speak rudly & pressurize me. So i make complaint online on dated 10-09-19 & my complaint no. Is 02477182 but i not received any satisfactory reply. I m disappointed & want to refund my earliest money. Plz solve my problem.

Dear sir/ madam, we need your help. I am sanjay shukla, father of aaryansh shukla want to share my concerns. Byju's agent mr. Sanjay (Mobile no.[[protected]] approached us and we bought byju package for our son for class 4th paying a amount of rs. (27000/). At the time of deal, we were said that if you don't find our product satisfied, you can return it within 15 days and the amount will be refunded. After receiving the package, my son studied from for about 12 days and he wasn't satisfied at all. We called the same person (Sanjay) about returning the product. He told the period of 15 days over so now returning not possible basically before 15 th day i called him but 2nd october holiday so byjus not working next day he told tomorrow he will respond but later he closed 15 days over. We even approached their customer care but didn't got any sufficient response. It is my request to please solve our issue. Dr sanjay [protected]

Hi BYJUS Team,

As discussed kindly send me complete address where I can ship the Tablet provided by you, as my daughter is not at all comfortable and satisfied with it. So want to give it back and want to get back my refund as per BYJUS policy.!

My child Anishka Tyagi is unable to grasp the study technique. I want to return the study material for 7th and 8th standard.

Requesting you please refund back my token amount and stop EMI further from my account. Please find the attached receipt for more clarification.


Regards
Avinash Tyagi

I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

I received byjus educational kit on 06-10-19 friday by courrier. After receiving kit i found that only two subject included in this course & kids does not benefit to this course. So i want refund back my money which i paid 6500/-. I call customer care for this but they argument with me & not solve my problem. So i disappointed your service & return my earliest money 6500/- (Harshitha d/o tapan vashist, sirsa (Haryana) mobile [protected]