BYJU's Complaints & Reviews

I bought a course on 26 December and the product got delivered on 3rd January approximately. According to their refund policy I was suppose it to get full refund if I cancel the same course before 14 days of the delivery date of product. And I did cancel on January 10 and finally it got officially accepted as you can see in the attached documents. I was told that on January 11 the refund has been initiated but since then I have no such update or credit balance in my back account. Although I got the loan cancellation mail but the down payment of[protected]+3000) rupees which I have done has still not been refunded to me.

Now they are giving lame excuse to return the device so that they will refund me but for that I have seen many cases on the Twitter where the customers have sent the device and sent them courier tracking details of same also but still they have not refunded them. Although I talk to some senior manager from there team and she assured me that in a few days I will be getting the refund reference details like transaction details and all then after I am supposed to send them the device.

I hope you get the sufficient details in the above paragraphs and if you need for the assistant regarding the same you can text me back.

We've been trying to contact byjus from past few days but they're not showing any sought of response..we just want to cancel our order..and cancelling is only possible within 14. Days we just have 2 days left..when we call to the customer care they said we will be getting cancellation call within 74 hrs..we didn't get any call!!!..I request to pls solve our problem as quickly as possible as we have only 2 days time left

Byju's — cancellation and refund request

Anil kumar Jangir
from Secunderabad.
Jan 28, 2023
Respected Madam /Sir,

I, Mr Anil Kumar Jangir father of Mr Amit kumar residing at Qtr No 106/01, Milkha Singh colony, Trimulgherry, Secunderabad PIN 500015 who is an active subscriber of your Class 9 to 12 Byjus online class learning subscription kit received on 19 Jan 2023. Subscription in trial period I would like to discontinue from all of its services by this month with immediate effect.

The sole reason for this particular discontinuation is that My ward requires all subjects to study but byju is just offering maths and science. Your executive had confirmed us that the left out subjects will also be active within a month which is completely a false statement. The other reason is that the content loaded in the tab is quiet different from the syllabus of school which we are finding difficult and confusing. It was asked at the time of demo itself. And the executive had said that it will be same as in real sequence in accordance of the syllabus in the books issued by the school. I would no longer require the services provided by byjus I am hereby requesting for the refund of the amount which we have already paid to avail the services. Kindly guide us about the procedure to return the kit that was received.

I request you to send me a letter of acknowledgment for the cancellation of my subscription. If there are any further notifications, I can be contacted via email at this email address.

Thank you for your patience. I hope to hear from you soon.

Sincerely,

Mr Anil kumar Jangir

I have sent many mails and had conversation through phone regarding cancellation of my son's byjus (1-4 std) course. But they have deducted the emi for four months. After the purchase of product there is no communication from the mentor. I need to cancel the course and get refunded...

I booked a course for my son on byju's for class 4th, 5th and 6th on 29th of December 2022. I have received the product on 6th of January 2023 and whithin a week i requested for cancellation of the same as my son was not understanding the classes as the classes was delivered in english language so i requested for cancellation for the course and fallowed all the procedures to cancel and refund policy. As per the byju's policy whitin 15 days of booking if we cancel the order we will get full refund but till date they did not even care to do so by which i am facing many problems and after many calls and complaints to their dask they are now ignoring me and are talking some rubish .
now please look over the matter and resolve it as soon as possible

I booked a course for my son on byju's for class 4th, 5th and 6th on 29th of december 2022. I have received the product on 6th of January 2023 and whithin a week i requested for cancellation of the same as my son was not understanding the classes as the classes was delivered in english language so i requested for cancellation for the course and fallowed all the procedures to cancel and refund policy. As per the byju's policy whitin 15 days of booking if we cancel the order we will get full refund but till date they did not even care to do so by which i am facing many problems and after many calls and complaints to their dask they are now ignoring me and are talking some rubish .
now please look over the matter and resolve it as soon as possible

Hi, I have so much regret towards Byjus.
Earlier in 2019 I was so eager to find a path in foreign education and Byjus sales team came to my college and brainwashed me to join the classes and take their membership.
I paid total of Rs.65, 000 for GRE classes and profile building. I received a tab that doesn’t work properly with 15 videos related to GRE and profile building is a complete scam that one lady used to call every 2 week to ask to do resume, and some certifications and just 10 minutes talk. What a waste it was. After 3 months everything stopped without doing nothing and my parents money totally wasted.

I’m seeking refund of Rs.65000 and a defamation lawsuit of Rs.50000 against Byjus for scamming innocent students and forcing them to take their products and brainwashing them or taking advantage of them.

My name is praveen, i am working a small retail company, i was bought byjus service for kid, last few month i am struggling to pay monthly payment, and my boy also not interesting to attend the class . because he is not understanding syllabus properly, now i want to cancel the service, but i am getting call from byjus team, saying you cant cancel and you should pay the payment on every month. now my financial condition is too critical and wife also lost her job, last 3month she is also struggling get new job,

its our humble request pls do cancel the service..

Hello,
This is Jatin Kumar Mauresh from Aligarh Uttar Pradesh. I am purchased the CAT Course on Byju. Now I'm discontinue the course due to financial issue and byjus Registration teams ask me if you discontinue the course or other issues within 15 days from delivery. Your course will cancellation and refund your all money on account within 10 days but I called you byjus refund team he asked me never refund your money only cancel the loan...
And I called 40times but no positive response
Please help me I am very upset please refund my money please 🙏

I have resigned from Byju's and my last working day was 1st Sept 2022. I have also served notice period of 30 days. But still my fnf settlement is not complete. I still haven't received my incentives which I was eligible. I'm following up through mail since 4 months and they say it will be done but its still not done. The last promised date was 10th January to 16th January 2023 but still I haven't received single penny. And now they have stopped responding to my mails. It was my hard earned money. My TNL_21892184. I request to please initiate it at the earliest. Attaching mail screenshot for reference.

For the past 1.5 months, we are trying to cancel the admission of my daughter, but they are doing nothing. We have sent too many emails to them but they are not doing something.
Here are a few details:
Order ID: Not Received
Student Name: Lavanya Sharma
Registered Mobile Number: [protected]
Registered Email ID: jitendra.[protected]@gmail.com
Not even the refund has been done yet and they are calling and harassing my wife on phone.

I decided to cancel my daughter Byjus course order and iam requesting to Byjus team, for cancellation and refund the amount. As per Byjus team informed me, within 14 days I can cancel the order if you don't want interest. But they are not cancelling my order and delaying time for discussion with mentors.

Kindly cancel my order and refund the amount. Child Name : Samhita Parent Name :Bharath Kumar

Dear,

We enrolled our services in the month of Aug 2022 in Byjus classes, however found the learning method was not suitable for my daughter and discontinued classes after 1st month's completion ie 1st of Sept 2022, of course, we paid 1st installment.

Byjus coordinator assured same that you can discontinue if not satisfied after 1 month, trial was like paying for a one-month private tuition fee.. We DID

However, to date 14th Jan 2023, Byjus team is following for classes and payments, do they have any logic behind this??

I feel its harassment for the service enrolled, unfortunately,

We didn't satisfied and closed after 1 month and not used Byjus classes at all after mid of Sept 2022, what they are going to achieve by such a forceful way of asking for the remaining payment and classes, it's disgusting, they should stop this nonsense.

Regards

Vasanth R
[protected]@yahoo.co.in
Saudi Arabia

I was offered by byjus 14days free trial classes with a refundable fee of Rs.7000.
byjus employee said that you can cancel and get refund anytime u want and i paid Rs.7000 in 4 parts because more then 2000 was not allowed through phonepe app. now i am asking for refund from 2 months i called more then 100 times but did not got any refund yet. details are mentioned below and receipt are attached for your reference.

Student Name Adarsh Manyawani
father name Vijay Manyawani
mo [protected]

kindly resolve my issue as soon as possible.

On 04.12.22 Zoom counseling session was conducted to my 4 th class daughter by Byju's sales person for purchasing of 3 years course worth of Rs.48000/-..During counseling they said, no emi will be processed up to 14 days trail period (up to 14 days all payment details are on hold only) if parent is ok with the trial period they can proceed with complete period. while filling the Payment details through online, the payment of Rs.10000/- was done by SBI Credit ward & rest of Rs.38000/- was done by BYJUS-ADVANTAGE (EMI).But downpayment of Rs.10000/- was immediately converted into 12 EMi's & got confirmation message from Bank, I suspected regarding payment which is against to their policy & Cancel my order within 24 hours.
on 05.12.22, I Sent request to BYJU's refund policy for cancellation of my product & refund my deducted money. After that no Product was received.So many times called to BYJU's helpline number & sent mails regarding refunding money.But they are not properly responded. first EMI deducted from my A/c on 27.12.22 & 2nd EMI also processed although I did'nt receive any Product.

...Is this Justice anywhere ? I did'nt Receive any product/Benefit from Byju's, But EMI's are Paying to BYJU's.
Somany times contacted BYJU's helpline numbers & somany mails sent to BYJU's but they are having unethical behaviour not refunded sofar

My student take byjus tabe from zilla parishad high school vennuru, kondapi mandal, prakasam district. But put sd card pin validation code. So resolve above problem

Sir I have enrolled the online class program and I have requested the mentor named saniya farzeen to cancel the online class program but she is telling It will not cancelled please it is not possible sir I have 2emis that I can't pay It will burden I told this but she cahnging words and giving offers that I will give discount.Please cancel my online class program this the request I gave from 2 months please do cancel as earlier as possible please

Hello, I want to cancel my subscription calling since two days I am in my trial period, I have already sent many mails and calls but none hase responded all are telling to wait but I have not gotten a single reply from them I want to cancel and want my money back

Hello, I am in trial period and I want to cancel my subscription I am calling since 2 days, I have also sent many mails but no one has responded, I want to cancel my subscription and want my refund, no response from team has come, they all are just saying one reply only will call within 24hrs but I have not got single response from byjus .

Hi,

I am P.Hemamalini, mother of P.Janani. My daughter Janani has joined Byju’s membership (12th Standard Matrix - NEET) on[protected] and our BYJU’s Account details are provided for reference. (Mobile No: [protected] & ID: [protected]).

We opted for loan financing of 4100 Rs EMI per month for this course. Due to my family situation we are unable to continue/pay for this product. So I request you to cancel this membership and stop the ECS request if any as on dated: 27-Oct-2022.

I tried contacting the person(Mr.Muralidharan, Emp ID:[protected] to cancel the membership but no proper response from him. So take this email as my final confirmation to cancel the membership effective today:27-Oct-22, Expecting a positive response from you.

Thank You.