BYJU's Complaints & Reviews

Byjus is a group of fraudster who have swindled me into paying for 4 years course. Their Senior Executive Mr Souvik Dutta Employee ID[protected] visited us on 27 May 2018 and forced us to buy the course for 4 years. Although I told him I didnt have the card or cheque to pay he said we could pay through Bajaj FInance and asked me to immediately pay without delay. After that he said I can cancel if I didnt like it. Since I realised within 2 weeks that this is a complete fraud company, I have been repeatedly mailing them and asking them to cancel but there is no response. They have already charged me and I want a refund.

Dont buy bijus product if representitive convince you that they wont take money till 15 days, they deducted money EMI (bajaj fin) before 15 days trail period is over .

beware they force you to buy on the same day by convincing 15 days trail free of cost, we will take the product if you dont like . but they are not doing this, they just decusting money without your concern

Recently we took a subscription in byjus amounting to a total of Rs 95, 000. We initially paid a cheque worth Rs 18000 but was unable to cope with the course, so we decided to stop it before the end of trial period and we had informed them about it .

But We have been receiving messages and calls from the bank to repay the loan amount that you have took in my identity. We are continously being annoyed by the bank enquires.

We apologise regarding our depature before the conclusion of the course but it proved difficult and also because of the financial problems encountered due to the untimely admittance of our grandfather in the hospital and business crisis, we decided to stop the course. Taking the financial crisis into account we humbly request you to redempt us of the fees we are being asked to pay and settle the bank debt .

We were trying to contact the byjus customer care through mail and calls for the past 2 months and we haven't got any replies yet . Please do consider this as a prior issue and kindly take in account of this case .

Hope you won't force us to file a petition in the consumer court. Hoping the best .

Thank you

On 12 may 18 byju's education counsellor mr. Vikram purohit came to our house. He forcefully convinced us to purchase course material of std 5 to 10th for my son. It would cost me around rs. 75000. He suggested me to lock they offer that day only by paying rs.10000 through credit card and arrange credit of rs.65000 from capital float. I asked some time to finalise the offer but he assured me that he would refund entire amount within 7 days if request for cancellation within 15 days from receiving the product. I received the product on 22.05.2018 and contacted him for cancellation of product through mail on 02.06.2018. He assured me the same. Still he had processed the loan from capital float which i came to know later by sms from capital float on 29.06.2018. I contacted him and ms. Ishita tyagi again for cancellation of product. They assured me it is already cancelled.
On 29th jun 2018 i received sms from capital float that emi is due on 02.07.2018. Contaced byjus & capital float. Every time that assured me but both r not coordinating.
I m getting heavy penalties from bank for insufficient balance. It also affects my cibil score in bank.
My complaint is against both companies and above named individuals that they r looting common people and harassing them. Severe action must taken against them by the concerned authorities. They must apologize to me & my banker. They should do their business in more transparent way.
Encl :

My contact details: -
Mobile : [protected]
Email : [protected]@gmail.com

Hello sir/ma'm
I enrolled for upsc tablet in may 30, 2018 at byjus. And i got tablet in june 24, 2018. They have also told me that also give me their study material but i didn't get. I called up faculty or on mentorship as they provided for my personal mentor for my preparation strategy. But they didn't arrange any call. Week is spent then i call my counsellor mohit mundhara bt he also didn't call me back.
So i feel this is only waste of money nd my time. This faculty and their services is worst nd tablet lectures are also not good. Now i want to return tablet nd cancellation loan from capital flat. I called up faculty a lot but they are not responding.
Plz help me.
I really want to return tablet and cancellation of the loan.
My registered mobile no on byjus [protected]
Plz help i want to return this tablet as soon as possible

May 27th 2018, I took the try and buy pack of Byju's learning app for my son for class 4th to 10th from Byju's sales representative named Sahil Khosla who came to our home for demo and assured full refund if we didn't like the course. I paid INR 85000/- by credit card.

My son tried there app for 2 days and he liked the Byju's course, so I called them May 30th 3018 and did a partial refund of my order. We kept 4th and 5th standard SD card + Tab and returned the rest.

Byju's customer care assured a refund of INR 52000/- plus courier charges (product return courier) and told the same amount will be credited in next 5 working days.

Its been around 25 days now since they received the return product, I have been constantly following up there customer care team and refund team, they are assuring the refund will come but they keep dragging the refund dates by giving unknown and random reasons and I have not got the refund till date today 3rd July 2018

My complaint reference #436401
My order number is #[protected]

Please take a strict action against them, It a fraud company, I am afraid if I will get my money back now.

Thanks and Regards,
Himanshu Chug

Hello,
I am kiran i take the trial pack of byju's for my daughter for class 6-7, my order no.[protected]
Byju's emloyee id - tnl[protected]
My complaint ref. No.- 447048
Now i want to return this product and want my refund i call in byju's customer care from last 15 days, i file the request on 12-june-18 first time after that i continue call them, but there is not a satisfied response from the customer care. They always tell us that we do the process but nothing is happen. I am very disappointed from byju's service. After waiting from 18 days i write a complaint. Capital float call me that they deduct the emi amount from my account, why they deduct my amount when i already fill the return request. Please take a serous action on my complaint.

One o[censored] r sales executive mr. Shubham chaudhary [byju's emp. Id[protected]] visit to my place and give impressive demo about product for my ward studying in class 7th. And further elaborated us the class room learning center is different from other tuition center as through practical & presentation student grasp fast also the study center do not force their students for mug up & gives very less homework, all 80% learning done at study center onky. After finishing demo he insisted i should immediately make paymnet for product around 70000 rupees (Including transportation fee) as this is very good discount. After discussion with mr. Sayed dwarka dean head the shubham given bifircation of my paid 70, 000 which are as below:
10" lenovo tab including app fee inr 20, 000
Transportation inr 10, 000
Byju's fee from 7th april'18 to may'19
40, 000

So we purchased the course for 7th std in emi from bajaj finserv for 70000 inr. Mr. Shubham promised us that we can return the product within 15 days if we dont like. Through day one we got lots of transport problem & safety issues which center head mr. Karandeep (Dwarka center) assured us to streamline but still fighting. Regarding studies, center giving lots of homework & forced students to mugup which is again surprised us, due to this my ward got immense of mental torcher & remarkly score down at his school. I had shared with dwarka center operation head mr. Karan deep & mentor deeptanshu from which i am not able to get any positive response. They keep telling that the matter will be resolved but nothing seems to be happening. It has been a thoroughly disgusting experience with byjus. This study center is full business motive, which is again like class room session that too just for 5 hrs per week, there is again nothing teached only prepared student for mugup. Early, when my ward joined center classes for 7th standard the student were 14no's. & now the no's. Further down to 8, this is also very questionable however the center only through their centrum on parents & students about their performance.

After many change of whatsapp messages with dwarka center staff we came to conclusion not continue as my word is scoring less marks in school as well center he has been loosing his confidence. And the faculties is also saying he wil not improve therefore we concluded & taken very hard decision not to go further asscociat with byju's as here kid will only loose his confidence. We have been continusly in touch with your sales person (Shubham choudhary) he knows what heat we have faced from day one.

However this is not a end we got shocked when we asked for refund of our fee the calculations which mr. Karandeep (Dwarka operation head) did surprised us. And offered us to return only 25000/- out of 70, 000/-. We would like to quit only after after 15days but that time they begged further extended time to show their performance, now everything fall on us, getting feeling of cheated. Would request you to refund my whole hard earned money (Class fee & transport fee approx. 50, 000) as we are not anywhere on fault.
Hope byju's show it's customerisation & refund my hard earned money.

Respected sir/ madam,
I mr. Ashwin v. Gor f/o mast. Bhavya ashwin gor informs you that i had already applied for refund more than a week ago but till date neither the kit is taken away nor the money is refunded. I trying to communicate with the said executive (Miss anjali) since couple of days but am unable to contact her.
In fact even today i tried to call her through your helpline no. But all in vain, i was informed to wait for 15 minutes repeated after every half an hour. But sorry to say that no one has called up.
My last call was attended by mr. Mahesh m., i was been informed that within 15 minutes miss anjali or the refund manager will call you.

But with the sorrow i repeat than non of the person as called up and cleared the issued.

I just need to know when am i going to get the refund amount.

Further you may also contact me on the followings
Mob. No. [protected] / [protected]
Email_id :- [protected]@gmail.com

Kindly let me know about the status at the earliest

Thanking you
Yours faithfully
Ashwin gor

I got the product on 19.05.2018, with in two days i requested for return and they accepted my request and i sent all items what i recived and they received it on 28.05.2018. I paid 47000 through bajaj finace emi but they are not refunded the money as of now i. E22.06.2018. They are saying all non sense as they are technical issues blah blah. I am calling no of times day by day but there is no progress. How many days it could take to cancel emi? Is it more than 25 days. Totally fraud one

One o[censored] r sales executive mr. Aadhar mobile number [protected] do visit to my place and give demo about product.
After finishing demo he insisted i should immediately make paymnet for product around 80000 rupees which i refuse and asked him for some time to whihc he oppered me some disocunt if i make purchase immediately. On hearing this i found this person non trustworthy and asked him that i will get back if i m intrested and i have to think before purchasing this product.
From second day this guy keep calling me n number of time. Due to my busy schedule i couldnt entertainment him.
He starts irritating me on. Yestreday it was a text from his side and he arrogantly sending me messages. I said i m not keen on his product and will let u know in future.
He become more arrogant and almost replied me absolute non sense.

Byjus marketing does like this then byjus brand name will be in trouble.!!!

I had taken the trial for Byjus course (11th &12th and NEET) and they promised that if we don't like the product, we can refund it. But now when we are asking for email they are not doing anything about it. No call or email when we asked for refunding. Neither did we get our ticket number. Customer care members have been ignoring me and they did not do anything for 72 hours. Not apologetic at all. They said we'll get a call in 24 hours but we didn't. Lack of responsibility. The wrose service I have ever seen.
I'll take this to the consumer court if I have to.

We have purchased a product with order id no.[protected] from byju on trial basis and we were misguided from the employee named amit sakia that "we can return the product within 15 days from the day we start using it". We launched a complaint with the ticket no. 381275 and we not getting any firm answers from the persons they are asking for 24 hrs time to answer us since 3 days. The ecs is getting deduced every month and we are not using the product. They guaranted us a call from mentor everyday for student's performance but that too was a lie.

Hi
Myself is bharat
From byjus theyre contact me whether i was selected by 1000 people and they told to buy the courses then i'm also bought that my family was not so rich. So i used to pay emi and the time of the emi was 9 months but they take the money for 10 months and they didn't response to me...
So plz kindly make my refund money as soon as possible...
Otherwise i go to consumer court...

I paid amount of 9800/- on 13/5/18 for my son studying in 7, before getting the kit i requested for cancellation and refund of amount, as i received lots of negative feed back.
Today i received call from representative to send the account statement where the amount 9800/- is debited as they couldn't track the same,
Ridiculous...
Need the exact refund to be done to the account no. Shared on priority.

It is okay to make mistakes but not okay to try to conceal them!

"the world suffers a lot. Not because of the violence of bad people,
But because of the silence of good people!" — napoleon

Hi, i have taken admission of byjus for foundation course 8th class chennai. I could see that this new trend started for doing business, this is my experiance with byjus.
This study center is full business motive, advertising and enrolling 40/45 students for batch for each standard which is again like class room session that too just for 5 hrs per week.in this 5 hrs per week nothing can be teached.
Last year they gave workbook but never did any activity, waste of money.
We are wasting the money and time puting our children to such business motive coorporate.
They speak very well in sales, once you enrolled, they is no communication or interaction with parents. Infact there is no interaction happening with students in classroom session.
Even if log complaint or give feedback, they never resolve or contact the parents.
This again new mass education and good business

My registered mobb no is [protected]. I have made one time payment of 45000 as agreed. Asked for cancellation of ecs. But still emi hot deducted.

I want my money back and eve to be cancelled. Also issue me no dues certificate on priority basis

There was a huge follow up untill i make the payment. But still not received any confirmation about ecs cancellation.

I am very much upset because of this

How can i recommend to others to purchase byjus

Priyanka neve
[protected]

I order byjus and got poor feedback from my known contact. I cancelled the order within 24 hours. The byjus' accept the cancellation and send a mail that money will be refunded in 7 days. Today 14 days have passed, the loan is getting approved even though. I told the person that i cancelled the order but they keep on calling and processing next steps.

Today i received a phone to take delivery of tablet.

Byjus ticket number 372702

Byjus has an arrangement with capital float for auto-deduction of loans in the form of emis. The same has not yet started auto deduction. They say that it will take 45 days, which are already over. The loan account no is ban18e0005364.

Byjus representative rahul thaware who had interacted with me is not responding to my calls which is very unprofessional.

Kindly resolve the issue.

Regards
Abhilash sahoo
[protected]

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this