BYJU's Complaints & Reviews

My name is hitesh chimwal and my parents bought a course for rs.16, 000 for me. Placed the order on april 20th. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received...

Dear sir/madam

Yesterday i received a call from byju’s regarding the confirmation of interview for the post of business development associate. I also got the additional information that interview will be held in coimbatore on 28th and 29th of april. It was told that the venue and time of interview shall be sent to ur email. But i haven’t received any mails. Please do check into my doubt as i’m hoping for the best.br...

In the month of march 2017 mr dhruv & aditya joshi (Councellor) from called me that they done survey in sharadashram school dadar, mumbai & they found that my son is lagging behind in school exam/study. So he called me & urged me to see the free demo of byju's learning app /lenova tab although i was not interested. Accordingly counselor mr aadhar mishra came to me for free demo of tab. I was not interested to buy product & i had not so much...

I am a student of class 11. I have just started my mathematics subject. I had a doubt in the 1st chapter 'sets'. I thought of chatting with the subject matter expert for help. First of all there were many delays in replies which i can understand might be due to connection problem. But the expert named rohit didn't answered correctly in the beginning even once. He gave answers on other things. Even before i had asked the doubts, he was ready...

Child Name: Ashmita Mogha
Father Name: Arun Mogha
Contact No: [protected]
Institute: Dwarka and Janakpuri Branch

We have very disappointed with byju's. We are coordinate with byju's from the month of March. I want to take a two-year package for my girl. They send one executive to explain about terms and details. I paid full payment against that. He promises about the classes are very good in condition and...

I m nagavalli purchased the tablet course in november 2017 by paying 20, 000. They informed me that the validity or course is 1year. But now tablet is not working and is blocked. They also informed me that they will provide d mentors. Till now i couldn't get proper support from them. I m totally unsatisfied with your team. Every penny has a value it sent worth as what i thought. Please refund my money....

I bought this byju cat tablet this january. I opened it today. Date on tablet is of year 2010. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups....

I have purchased your byju's subscription the details are as follows

Dear adnan farid,

Your transaction with www.byjus.com was successful

Transaction id: byjus[protected]
Merchant website: www.thinkandlearn.byjusclasses.com
Amount paid: 40000.00
Order date:[protected]:04:58
Customer phone number: [protected]
I had a mail at [protected]@byjus.com. But it's more...

Dear Sir / Madam,

(TICKET NUMBER.354722)

I am requesting to you, please refund the amt 50000/- paid to THINK AND LEARN PRIVATE LIMITED _ EDC POS BANGALORE 5 _ BYJUS
165225 by Bajajfinserv. The loan transaction has been without intimated by me, so kindly action the cancellation at the earliest and acknowledge the same.

Please find the attached the loan receipt amount of Rs. 50, 000/- Transaction...

When we said to sales person that we don't want the session.. That guy has spoken to us very badly and rude. His mobile number is [protected]. He said he will come home inspite of we are telling we are not interested.. We will give complaint against him to police. Very bad attitude of byjus team. Being a educational institution how they should talk. Here they are acting like a roadies.. Very bad byjus.....

On 25 th feb 18 byju education counsellor shawshank pandeji came to our house. He convinced us to purchase course material of std 4 to 12th for my younger child. Free for another child who is studying in 9 th. It would cost me around 90000 rs. H e suggested me to lock they offer today only by giving cheque 20000rs/-and arrange credit of 70000 rs from capital float. I will finalised only when i will discussion with my both children. He assured...

Hello,

We have purchased the biju app on[protected] and the product includes tab + sd card. Initially, we were planning to purchase the subscription for xstd only, however, mr. Arun (Education counsellor) from biju insist us to go for the complete package which covers xii std + jee/neet. He didn't give us chance to think further and with his marketing skill, he persuades us to buy the complete package. He promised our family...

I have following issues:-
(1) no parental locks in tablets.
(2) sd cards not running.
(3) no support from mentor and sales person.
(4) the pdf sheets not printed
(5) sales person told me return policy of 3 months
Overall i am not satisfied with ur product for primary classes. So i want to return it back. Your sales person made very high commitments but the product is not 10 % of what i was promised....

Hello sir,

I would like to bring to everyone's notice my dissatisfaction and disappointment with byjus services and specially sales man mr. Pratik guha,
I have already paid in full for class 6 and class 9 course for one year on 3rd april and as per mr. Prathik the course should have been delivered with-in 18 to 24 hours.
Its been more than 48 hours now.
I have constantly following up with him and there...

Hello friends

I would like to express my deep anguish about BYJU ONLINE LEARNING and cautioned you to never purchase BYJU ONLINE LEARNING tablet from them. They are just making fake promises about that their app. That Contents in app. is just only 20 to 30 per cent and Tablet will contain 100 percent material.

By coming in their fake promises I purchased BYJU tablet of Class-9 and 10 of Rs.25000/-. When I got...

Dear mr. Byjus,
I had a big integrity issue with byjus program, where i had enrolled my kids a week back. My daughter was enrolled for a package for classes 6-8.
To start with the sales & marketing team, gave the following incorrect information at the time of sale, which was clarified as incorrect and not as per the company or program policies, post enrollment:
1. Mentor sessions shall be hosted in skype at a calls...

I had purchasd byju's tablet when i was in class 10 for 3 years till i pass classs12 (I am currently in 11). Tablet offers study of science and mathematics subject. I had taken up humanities in class 11 and i will not be studying science and mathematics anymore. I request them to take back tablet since it is not useful to me anymore but they denied. I have no use of tab now and wished for a easy refund...

Here are the issues:

1) during purchase of the sd card i wasn't informed that i would not be able to use an sd card reader. I was informed of this only once i emailed you saying i was awaiting the delivery of one (Separately purchased online)

2) once i requested you to let me know if a tablet was available, i was informed a week later that there wasn't one. And that i should check the next week.

3)...

I had paid rs 130000/- in may 2017 towards the combo package for classes 11 & 12 in the indiranagar center @bangalore for my daughter. The center manager had promised that i could get a refund if i didn’t want to continue the course in class 12. When i approached the center for a refund, the byjus manager is refusing to provide a refund. This is really ridiculous as their class 12 classes haven’t even commenced. Please ensure that i get...

Dear sir, as per test conducted and counselling after test, my daughter had shortlisted for learning app. Mr. Pradyumna from byju's team had taken this counselling session. He also signed documents from us. Also he told that byju's team will confirm for final confirmation before approval to continue
The learning app. I have received tab for class 6/7/8 for trial basis.
But before final approval, no one from byju's team called...