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BYJU's Complaints & Reviews

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Updated: Feb 5, 2025
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BYJU's reviews & complaints page 204

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H
Harshitgupta91995
from Yellapur, Karnataka
May 19, 2018
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brain power meter issue with course

Address: New Delhi, Delhi

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who...
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Gunjan Bawa
from Bengaluru, Karnataka
May 19, 2018
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lenovo tablet switching off

My name is gunjan. I bought the app recently, paying 15000, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the...
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cvm_67
from Satara, Maharashtra
May 17, 2018
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study materials

Address: Bangalore, Karnataka

I had placed an order with bjyu's for study materials of 7th, 8th, 9th and 10th on 22-4-18. On 30th apr they delivered the tab with 7th std materials only. Now i find that i do not have an order id, nor is my mobile number or email id registered with them. I am not able to get any positive replies from the various persons that i spoke with.

They keep telling that the matter will be resolved but nothing seems to be happening....
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Saurabh Vashisth
from Jodhpur, Rajasthan
May 14, 2018
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refund of fees

Address: Bangalore, Karnataka
Website: www.byjus.com

I enrolled in byju's cat preparation course. I was assured by the team of byjus that there will be total support regarding all your subjectial queries. But their customer servants manuplated me.
I got the product on 4th of may. According to their refund policy (15 days trial period) i still have 5 days remaining. I want to get refund of my total fees 35000 rs. As soon as possible....
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deeksha shukla
from Moradabad, Uttar Pradesh
May 7, 2018
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byju upsc tablet program, they are not refunding money

Address: West Tripura, Tripura, 230204

I have cancelled the order of byju upsc tablet program the very next day when i placed it, due to financial issues, the product has not been dispatched yet, i have paid 25000rs through card and now they are not making refund of my money, everytime there executives are saying different things, i am asking for my money, and they are behaving in such way, 4 times they have called to ask if i want to cancel the order and and i have said that...
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Titikshya Sahoo
from Mumbai, Maharashtra
May 4, 2018
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mentor

Address: Mumbai City, Maharashtra

I am cat 2018 student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying....
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rakesh43246
from NEW DELHI, Delhi
May 4, 2018
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false commitment & worst result - janakpuri centre delhi

Address: New Delhi, Delhi, 110058
Website: byjus.com

After so much follow up, no proper response form their side. Anyone can check the result of their janakpuri (Delhi) centre. They got all the fees in advance & no response to the complaints.

Any one can check the results of janakpuri centre.

Byju people are now money minded, tehy just sell their franchise and never bother after that.

Very bad experience....
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Saurabh Vashisth
from Jodhpur, Rajasthan
May 1, 2018
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did not receive material after deposit of whole fee

Address: Jaipur, Rajasthan

Sir i enrolled with your cat tablet programme on 25th of april. Your education counselor told me you will get the order in 1to2 days after enrollment. But i did not receive it yet on 1st of may. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks...
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SOORIYAN RAMACHANDRAN
from Idukki, Kerala
Apr 29, 2018
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product cancellation from byju's

My name is sooriyan and i am from trivandrum, kerala. I have purchased a tablet from byju's. I have submitted a cancellation request of my product in byju's and my request number is 360947. They said that my cancellation is in progress and would get a call from byju's soon. I have not received the call or any messages from them yet. I want to make sure that my product is cancelled. If you understand my situation please send a reply to my...
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V
vijai shankar
from Chennai, Tamil Nadu
Apr 28, 2018
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byju's course for 7th to 10th std

Address: Bangalore, Karnataka, 600033
Website: www.byjus.com

A byju's representative came to our house on 18/03/18 to give a presentation for byju's course to my daughter. His name is venkat and he spoke in a very convincing way and impressed us abt the course. So we purchased the course for 7th to 10th std in emi from bajaj finserv for 45000 rs. He asked us to pay only rs 2000 and said bajaj finserv will pay them 9000 rs every month and for that we have to pay rs 3000/month to them. He promised us...
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Avisek Sen
from Kolkata, West Bengal
Apr 28, 2018
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gmat course

Website: www.bujy.com

Recently i have taken the gmat course 23 months back after a long conversation with miss rakshita bhatt correspondent of byju ([protected] and [protected]).. Thay have approved my appeal for submitiitng the money in emi.. That is very good for them.. But unfortunately they for the sack of business gave me false assurance that i can get avail of one mentor for checking my performance and doubt clearing in addition with tab classes and webinar...
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Rahulanadkumar
from Bengaluru, Karnataka
Apr 27, 2018
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byju's app technical issue

Address: Mumbai City, Maharashtra

I bought the product recently for my younger brother mukesh and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want...
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Nikhil1801
from Bengaluru, Karnataka
Apr 27, 2018
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customer support is not good

Address: New Delhi, Delhi

Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have...
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Omkarsharma1201
from Bengaluru, Karnataka
Apr 27, 2018
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asked for replacements

I bought byjus app for 15k. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d...
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Hitesh Chimwal
from Bengaluru, Karnataka
Apr 27, 2018
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repackaged product

My name is hitesh chimwal and my parents bought a course for rs.16, 000 for me. Placed the order on april 20th. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received...
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Shadhayu
from Coimbatore, Tamil Nadu
Apr 27, 2018
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recruitment

Address: Karur, Tamil Nadu

Dear sir/madam

Yesterday i received a call from byju’s regarding the confirmation of interview for the post of business development associate. I also got the additional information that interview will be held in coimbatore on 28th and 29th of april. It was told that the venue and time of interview shall be sent to ur email. But i haven’t received any mails. Please do check into my doubt as i’m hoping for the best.br...
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Kpawaskar2
from Mumbai, Maharashtra
Apr 25, 2018
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byju's learning app /lenovo tab / ticket no 346208/capital float

Address: Bangalore, Karnataka

In the month of march 2017 mr dhruv & aditya joshi (Councellor) from called me that they done survey in sharadashram school dadar, mumbai & they found that my son is lagging behind in school exam/study. So he called me & urged me to see the free demo of byju's learning app /lenova tab although i was not interested. Accordingly counselor mr aadhar mishra came to me for free demo of tab. I was not interested to buy product & i had not so much...
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Shubhukr
from Hampi, Karnataka
Apr 24, 2018
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worst chat with subject matter expert

I am a student of class 11. I have just started my mathematics subject. I had a doubt in the 1st chapter 'sets'. I thought of chatting with the subject matter expert for help. First of all there were many delays in replies which i can understand might be due to connection problem. But the expert named rohit didn't answered correctly in the beginning even once. He gave answers on other things. Even before i had asked the doubts, he was ready...
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Pugmark Printworx
from Gurgaon, Haryana
Apr 23, 2018
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fraud and cheat

Address: New Delhi, Delhi, 110046

Child Name: Ashmita Mogha
Father Name: Arun Mogha
Contact No: [protected]
Institute: Dwarka and Janakpuri Branch

We have very disappointed with byju's. We are coordinate with byju's from the month of March. I want to take a two-year package for my girl. They send one executive to explain about terms and details. I paid full payment against that. He promises about the classes are very good in condition and...
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Nagavalli Iyer
from Bengaluru, Karnataka
Apr 23, 2018
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regarding the tablet course of upsc.

Website: Www.byjusclasses.com

I m nagavalli purchased the tablet course in november 2017 by paying 20, 000. They informed me that the validity or course is 1year. But now tablet is not working and is blocked. They also informed me that they will provide d mentors. Till now i couldn't get proper support from them. I m totally unsatisfied with your team. Every penny has a value it sent worth as what i thought. Please refund my money....
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