BYJU's Complaints & Reviews

My name is lalitha i had taken admission for my son punith b. S for 7th standard while taking the admission they had given the assurances that if the student had not understood the concept through tablet than they will provide the skype through that they will solve all problems for the student if than also they are not understood means they will provide the classes in byjus coaching center so the student can follow everything this are all the assurance he had given us but now i'm calling for customer care it's not responding properly when i meet one of the council she is telling they are not having all this facilities if you want to go for byjus coaching center means you want to pay the amount of 40 thousand so please help me regarding this

We have been experiencing total ignorance from byju's inspite of sending repeated reminders by my daughter who is in 12th science taking her board exams soon in 2018. They charged rs. 25, 000 but i can feel the pinch now and can never recommend anyone.

No one from their top management is bothered to neither take up the issue nor instructing their employees to reply to emails.

I had recd. Call from byjus for counselling my kids for better education prospects but actually they are sales persons who offered discounts at the time of counselling. I was tempted to purchase 5 yr course for my kid with huge discounts for same day offer. They are not bothered about the syllabus as my kids are in ssc board and byjus do not cover most of the portion from ssc board. After receiving the product i found half of the portion is not available in the app. I contacted the counsellor and told me he will look after it. After one month passed he suggested me to contact customer support who told us that product can be returned only within one month. This is how they cheat people by sending counsellor who dupe people by selling wrong products.

I requested them to refund for next 3 yr as we have used current 2 yr std. Now they are not answering at all. The product is also not upto the mark which is shown in tv ad.

Hence request you to please refund me for 3 yr std which is not used and no useful to my kids.

One salesman of byjus has mis sold the app to us which we have rejected over phone to both your company employee and to the salesman. As we have rejected we do not have any product or tab with us. Still i have received message stating emi will be deducted from my accounts on 2nd december.
Please look into the issue or else repay the money if it gets deducted. Hoping for a prompt reply
Abhijit
[protected] or [protected]

I was purchased the product two months back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person ms swapna contact but she told refund is not possible because already two months is over but i am paying 8000 per month emi. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refuno the...

Sir,
Myself vamsi krishna a byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me....

Please cancell my loan procedure since right now i have already told you from 1st day of loan processing while discussing on mobile calls i would be thankful for sympathetical action i'm passing through financial crisis nowadays this is why i am unable to proceed further i would be happy to meet with you in next session in2018jly byjus is a good way to get proper knowledge of related subjects.

Sir,
This is to inform you that i've been trying to contact with my mentor miss ipsita priyadarshini since a month or two. But even after repeated calling, all i listen is "press 1 for the call back". I've done it several times but got no calls back! The last time i talked to her was in the month of july. I don't understand the procedure for the queries and phone calls with the prescribed mentors. So it is my sincere request to you that please appoint new mentors for me or ask my mentor to contact with me as i have few questions about my studies in byju's. I hope i won't get to face this problem in future.
Thanking you..

Amrita dash
Std-11th

Byju appears to be another company practicing bad behavior, but unfortunately playing with children's career. I had this sales representative following up on a visit and kept calling me on sunday all through the day, simultaneously calling me on both primary and alternate numbers. I received that call and asked for the reason for continuous follow up on a sunday and at night, he had a rude answer and said he will call me every 2 minutes if don't answer. He used some foul language and hung up

I called up byju's and placed a compliant (Ticket number: 271805) on 5th november, the same night when this incident happened. I was promised someone will respond between 24-48 hours, however no response and i followed up on 9th november but no response. The ticket got closed on 15th november with a new thread saying either issue has resolved or no further response

I was definitely interested to signup had i was give more time to think

Please abstain from engaing byju's for their irresponsibility towards customer compliant

This was by compliant subject "ticket received - [protected]_cx wanted to complain about the rude behaviour of the sales person khushara agarwal"

I request you to cancel my subscription with the following reference no byjus[protected] dtd 04.11.2017 subscribed for my son sushanth and arrange to refund my amount of rs.43000/- paid from my credit card on 04.11.2017.

In this regard, a mail was also sent to your business development associate
Sri k b harshith teja with whom we have dealt with on 06.11.2017 to cancel the subscription at harshith. [protected]@byjus.com

Please arrange to do the needful to cancel my above subscription.

Regards
Prasad kbr
Vijayawada
Ph no.[protected]

Actually i got a call from u guys... Saying that there is an offer for 3 days... That we get tab for 12, 000₹. And also a special offer for bajaj emi card holders that we can use tab free for 1 month... And can give our opinion to continue it or can refund or return it... So i gave my otp. But now i just returned it before courier had done... And now i had to pay emi of 2, 000₹ every month... Would u please confirm my order had been cancelled or not if not plz cancel it... And let not cut my money from my account...

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

It was communicated to me that due to the mistake of the company for sending wrong sd cards, i would be given back the cost for sending the courier and i was asked to send the bill within the parcel. Two three days before when i called the customer care no. One of them said that the cost will be less so it should be bore by us. But due to the high cost (360 rs.) i was compelled to send the bill. Yesterday when i once again called the customer...

Order no[protected]. This is regarding return and refund after calling many times and requesting them for the same they have turned deaf ear. I was promised refund when danush insisted me on buying the product. He also asked me to buy 4th grade syllabus when my son is in 5th grade. He said he would be helping me in making the payment to emi and failed to do so. How could someone compare themselves education institute's who don't intend in making money but the truth is viceversa. They made me pay 25000 with promise of refund if i am not satisfied and now they are noth bothered to even call back

I am gowtham from chennai. I have downloaded the byju's app 2months back. Sheeza nisar was my mentor for cat exam preparation she was clear, rapport and meticulous. On saturday another mentor (Jyotsna ramkrishnan) called me and she called me from chennai branch she told that she will provide scholarships for cat byju's classes but she did not mention about the registeration fees and she told me to come to the office i went yesterday at 8.00pm she was dragging me to pay the registration fee with out giving me time to conclude and she urging me to fill the form. I am not interested to join the course because of her mentoring. Please make sure that my details will be handled safe.
Thank you for your consideration and i look forward to hearing from you soon.

Hello team,

Myself is sudhir kapoor father of simran kapoor registered mobile # [protected] have bought set of applications from 8th standard to 10th standard last year in august'16 and paid inr 24, 000/- in which we got 3 sd cards [9th sd card is not working till now] and a samsung tab when i bought 3 years program your representative was very committed to provide good coaching through app provided by you because we had bought your services during mid of her 8th standard we got attention from your side because half way has gone.

Now actual problem started and facing lot of challenges to get the proper attention in 9th standard we are following up for new sd card due to board change to cbse since last 3 months but nobody is ready to provide the same also we had got calls from your bangalore office to assignee so many mentors who didn't call her to acknowledge her studies, nobody is bothered about to provide the notes which your representative was committed to me in august'16 when bought this 3 years program.

Is this type of pathetic services you are providing? You are making fool to innocent parents who are serious about their child studies if so we don't require your services and request you to please refund money for 9th and 10th standards else will challenge you in court for the same if am not getting proper resolution on this at the earliest.

Regards,
Sudhir kapoor
Cell # [protected]

Complaint # 222295.

Sorry to write this, but the byjus organization is pathetic, frauds and cheaters. I did enroll my daughter for classes from std 8 to 10 and gave advance of rs.2000/- in the month of june. It was communicated that delivery of tab will be done within a month. The delivery was done after more than a month with wrong tab which was not as per ssc curriculum. The delivery guy kept on telling this is a correct tab and insisted for full payment. I rejected and requested for revised one. The delivery was not made for next 1 month even after multiple calls to their customer care. When i finally made a call and sent a mail for refund, it was agreed and i was told the refund will be done in a weeks time by cheque, since i refused to share my account number for neft transfer. I called and mails again, when i did not receive refund for about a month. It was then told that they can refund only through neft and not by cheque. I shared my account number, but again the refund was not done for a month or so. When i called again, i was first told that the neft has been done as per update and i should check my account. I reverted that i already checked and no credit made in my account, the guy kept on hold for 5 minutes to revert that the refund is not done and will be done tomorrow. This is unethical and pathetic. Byju's should seriously closed their shutter down and should stop fooling people like this.

Sir,
My self aditi kaushik & vivek kaushik, we are purchased a course of 10 & 11 classes (Pcmb), after using some time my course are not play, related to problem i going a service center of byju's classes at v3s mall, laxmi nagar, delhi-110092, they are observe my tablet & memory card after that they are saying that my course is delete so you are paying us rs.2000/- for reinstalling your same course.

Sir, i think this is not good for me because i am a belong to a poor family so i requesting you please provide me course of related to me.

Thanking you with best regard.

Your's faithfully

Vivek kaushik
11th class
Course-pcmb
Mobile [protected]
Address-669/52/6-a, pal gali no.1,
Jwala nagar, shahdara, delhi-110032

I have been calling to byju's helpline dropping lot of emails, but they are not caring at all. They just do false promises and once you get the product after paying lot of hard-earned money you will come to know it's useless and as its not as per the promises.
As there is refund policy i went for returning back the product to get the refund. Now byju's team is not at all responding.. They are cheaters...
The promises given by byju's :
1. The kit will contain the maths and evs for 4th and 5th.
2. The kit contains maths and science for 6th to 10th.
3. I[censored]ser didn't like he can return back the product and the full amount will be refunded.

But 4th and 5th are having only maths. So as per point 3 i requested them to take back the product and refund the amount that i paid. They are now not responding at all. I have been calling and sending emails to support team at least 2times a day.

Byju's are cheaters

We recently purchased byjus (Order number[protected]. Their senior educational consultant by name mr. Ramish jafery promised two tabs for my two kids and he has taken huge amount from us and we finally got only one tab. And he told that we will receive sd cards right from 3rd grade. But the customer care person told they do not have for 3rd grade. This is utter cheating from byjus. They are trying to sell their products through lines and deception. I will file a case in consumer court if i do not get refund.