BYJU's Complaints & Reviews

These people not promoting education as many complaints say here. All those complaints are true. Byju's unethical. During the sales demo, they built a super story. Took our 5 hours and demoralized our kids. Committed that there is one to one instructor, online plus class room clarifications if required. Even after 20 days purchase, there is no commitment as such. One non-academic mentor appointed as a mediator. She would collect the doubts and submit to the respective academic mentor and in turn he would connect back to non-academic mentor and to the student. What a joke. This never happened. When we raised a complaint for refund and even after 3 or 4 escalations, its been a week, no on has contacted yet. Please do not buy byju's especially if you are thinking this is going to be your mentor and you dont need any other mentor or tuition. This could be an add on for your expensive investment. These people are fake we found free materials in khan's academy is much better than byjus. Please spread this words. Whatever they are charging for their materials are exorbitant. No value for money and no great output or result.

On 16.7.17 a counsellor from byju's came to our house and he told us about the course for the students we were impressed by that and he told me that if we bought the course it would be very helpful for my studies so my parents agreed for taking that course of class 10 then he told it would cost 24000 inr but seeing my previous grade he would give discount and at end the final price was 16000. But my parents didn't had that amount and then he suggested that my parents should lock this offer by paying 2000 and can pay the cheque after two days. Therefore my parents agreed and gave him 2000. But after consultation with my teacher i dedcided to cancel that
On that very day and mailed them about the same. Then they replied their representative would contact us. And the next day representative contacted us he told that the money would be refunded when we did the whole payment and the product was delivered to us and after two days we should be able to request for a refund. I don't know why they are forcing me to buy the whole course even if i am not interested and these complications of the refund was not informed to us

I received a call from byju suddenly one day and they had requested me for a session with their educational counsellor for advising my son. They chose my son after analysing data that he was seeing there videos for last 4 days. Counsellor came on june 3, 2017 and ask a few questons from my son and finally told us he can provide us some discount seeing peformance of my son. He insisted to transfer money today or otherwise discount would not be applied. He told there is one month period during this you can return it if you are not satisfied with it.

I could not transfer the money but handed over the cheque for rs28, 000/- as we were impressed with his explanations and high quality stuff they would provide. He promised that my son is one of few stidents who were selected for this discount. He promised that after one week tab would be delivered.

After waiting for 10 days, i called byju and enquired about my cheque they were blank and told me they have nothing in their system and did not know who took your cheque. I was worried. Finally calling them again and counsellor i find my cheque which was lying with counsellor mr nitesh sehgal. Byju regretted about this delay.

My tab was delivered on 16 june. My son did not find it interesting after few days i wrote to them to take it back. Email message come from byju that your ticket has been issued and someone will call you. I have sent 4 e-mails same message is received but none of the representatives have called me. I am worried my 28000/- rupeess have gove waste.

They have not even issued a receipt of my cheque they credited in their account. Last 10 days waiting them to contact me and recive refund.

Order id[protected]. Placed my order with Byju's sales representative who visited us on 22 jun 2017. Paid amount Rs 35000 for 3 yrs course class 8 9 10 CBSE BOARD. Till 4th july we were kept in dark that we will get delivery of byjus content i.e. memory card and tablet any moment. On 5th July we were told of inability to service the order due non availability of ordered material. We asked for immediate cancellation and refund of amount. Since last 2 days we are not being informed about status of order, whether it got cancelledor not. We arr being told by sales representative that internal communication is on for our order. This is unnecessary harassment from Byju's team. We urge to resolve the issue and process refund ASAP.

Think and learn is fraud company. They took 28, 000 rs from me and send me tablet and SD cards . After few months when one of my SD card was formated. Then they asked me to send all the SD cards they have provided me. They took that SD cards and don't send me any thing from last 1 month. I called them many times and send emails . But still I don't get any thing. Instead one of there mentor exchanged bad words with me.

Our email to the BYJU's team
Dear Mr. Byjus,
We had taken your subscription for my son Kermit Singh Saimy student of grade 5, ICSE studying at Baldwin’s boys school. One of my colleague had bought your 8-10th package in 15k that would be beneficial for her 2 daughters. We had couple of meetings with various people in your sales team after repeat discussion on your service by Manisha and her team. Mr. Akash visited our residence to explain everything over to make it easy to make a deal. We had our doubts for which we were clear right from the day we started conversing with your ESTEEMED staff.

Since the Academic year was going to end for my son, we were not keen any purchase for the current year and would have waited for him to graduate to grade 6. We were however convinced to buy the grade 6 to grade 10 in any board as a special offer with grade 5 as complimentary and the mentor will be allocated in a week of registration and few days of device being delivered.

However, when we received the product, there was no 5th standard software, for which we had to go through the mental torture of speaking with your customer service people. On conversing with them we were in for a shock to understand the following:
The subscription is grade 6 onwards and did not show 5th standard ICSE, to the extent that we were accused of lying and had to request them to listen to the call recordings
Post the hassle we were informed that we would have to download the app and that we got done only after Manisha Bajaj and her manager Priyanshu visited our residence. Post all of this precious trail period had started. Now the subscription would keep on expiring which I feel is so inconvenient for the child and the parent. You can not expect the child to be online with Maths always. There are other subjects that need attention as well.
We had categorically asked them to update the details of the complimentary subscription on the order note, which has not been done till now thus leading to hassle. The Mentor was not yet been assigned say almost of month passing.
THIS IN ALL HAS CREATED A VERY NEGATIVE EXPERIENCE FOR US AND FOR OUR CHILD. IT HAS GIVEN US NOTHING BUT GRIEF AND STRESS AND A SERIOUS LET- DOWN.

WE WOULD LIKE TO CANCEL OUR SUBSCRIPTION EXPECTING FULL REFUND ALONG WITH COMPENSATION FOR MENTAL STRESS TO OUR CHILD AND US. REPEATED COMPLAINTS BY MY WIFE HAS JUST PUT THIS ENTIRE EPISODE ON HOLD. I AM NOT SURE IF YOU WOULD BE INTERESTED IN REVERTING BACK AS HAS BEEN OUR EXPERIENCE, HOWEVER, WE HAVE ALSO COMPLAINED ABOUT THE SAME ON THE TWEETER HANDLE. WE ARE TIRED OF REPEATING ISSUES AT REGULAR TIME TO CUSTOMER SUPPORT. YOU MIGHT WANT TO HAVE A LOOK AT THAT IN YOUR SYSTEMs AND ALL THE CALL RECORDINGS.

UNHAPPY PARENT.
After this email, we got complimentary 5th Standard SD card. by then it was too late. Now comes the next year, the mentor got assigned in June'17. who confirmed to me that they do not have any course for IG board. and our subscription is only for 6th Standard.
What should a parent do????

Hi,
I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.

I bought a byjus tab as they assured me to arrange a return of i am not satisfied. I have been calling customer care since a week but in vain and didn't got satisfactory response. It is a way of attracting customers and fetching more and more money from them and cheating them. They are only working to earn money not out provide education. It is only a way of earning money

Greetings

I am dr. Shahin banu. I have worked as part time faculty - biology at chennai anna nagar branch.

I was sheduled for 17 days classes (Biology - crash course) in the month of april, but i was given only 6 days classes and til date i have not recieved any payment for the same.


After contacting the branch person for my payment they just telling it wil be done by june but as for today i haven't recieved the payment.

I really looking forward for positive response from your side.

I purchased maharashtra ssc board 9th and 10th standard app for my daughter, mentor came to my home and explained the details, but he never said that we don't have ssc maharashtra board lessons, they sent tab and 2 sd cards too. Its working was perfect, but the problem, it was cbsc board, most of the cbsc and ssc board common chapter is same, but teaching and answer method is deferent. My daughter getting explanation from school is one type and byjus app lessons is another way, i called to byju and complained, around one month they were saying that this is ssc board only, but i take snap shot of book and tab and sent to byju customer care, finally they agree that there is mismatch and lessons also having changes. Finally that mentor agreed that byjus not providing ssc board books, but after one month it will be ready and give to u. And taken admission in near tuition center and told to cancel this product.
Now from last 3 months am waiting for cancellation and refund, i booked this with cashcare finance, am getting sms from cashcare to pay monthly payment. If i will not pay monthly amount the name will reflect in cibil records.
I complained to byjus around minimum 50 times, still not solved.

This company is for good looking girls, and making a business with them by offering good salaries to them irrespective of their background and skills.
This is a complete like brothel company where only girls/women and perverts can easily be selected and not the real talented people, because they know the business logic to bring pervert people. This company is selecting girls from a poor colleges and making them so exited with the packages they offer which is not even offered by any mnc. And this company has a sexual commitments since they are offering good salaries to girls. There are so many suspect-able things other than that.

I had purchased the tablet for class ix for study through payment of rs 16000/- on 8th april 3017, but i cancelled the order prior to the dispatch of the product from byju's end. Till today they have not refunded my money and in this regard i have communicated for refund via. 15 number of emails and almost 3-3 days interval through telphone to their customer support. But every time they say that your refund will be processed within 5-6 days.
Also they have asked my bank details twice which i have submitted.
I think they are not in a mood to refund my money.

Hi,
I was convinced that the services will be good, i am highly disappointed and would never recommend byjus to anyone. The battery drains very fast in the tab, it doesn't work properly. I was forced to do the payment in post dated cheques, i wasn't aware that this was because they knew that their service is going to be worst and that's why they force you to do the payment on time even if their service is bad. 50k is not a less amount, i was called many times to convince for byjus but they don't deliver the books on time, i have to follow up since i have paid. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint i receive my books and sd card on time and there will be some actions taken for the tab.

I study in south delhi byju's centre which is in green park.. I will not reveal my name because i dont want the teacher to be my enemy. I am in class 11 and i am not satisfied with the Maths teacher. I have missed some classes because i joined byjus later and i want to complain about the maths teacher. Today he gave us RYC to solve i had a problem in a question but i attemted it and i did a mistake in a step he came to check and immediately he holded my ear very tight it was paining and slapped me on my face i didnt expressed in front of everyone but i was crying inside.. I dont know the name of the teacher as i am a new student but i know that this teacher teach maths in dwarka centre also . He is a maths teacher and i dont know whats wrong with him So please help me stop this kind of behaviour with students because a teacher should teach a student peacefully not by beating him i am at my home now and i am in a very bad mood so please help me

I have booked your learning apps in last month. And given a token money 1000 against transaction I'd -Tnlpayu105262. But till date material not recd. I have already mail to your teacher Mr. Aftab regarding this matter. Now I am sorry to say I don't have any requirements of your apps. Kindly return my token money at earliest.
R C Mondal
Bokaro, JH

Byju's needs to get their act together

I have never in my life experienced such a poor level of professionalism. Signing up with byju's has only led to a series o[censored]nfortunate events. I see no use in their "tablet" training method. They do not even provide you with adequate help to manoeuvre through and understand it.

Also their college counselling was of 0 help to me. The lady in charge told me what i already knew. I dont need you to google information in front of me and tell me what i can find out myself. Rs 1000 rip off.

The management is extremely unprofessional and poorly trained. There is no point in flaunting your funding from an iconic social media platform, if you can not adequately use those funds to train your employees. Client management is key in any service oriented industry fyi.

Dear Sir,

I, Prashant Suryavanshi, Worked in Rath Enterprises (Franchise of Byjus) Indore and Atul Shrivastava Director. I worked
from Sep 2016 to March 2017 as a Sales Manager. the company was unable to pay the salary to his entire employer on Jan, 2017 onwards, most of Time Company was paying cheque but that was also bounced. Even company management called different meeting and given the assurance that they will pay the pending salary gradually, but there was no progress from company side. Due to continuation of this issue most of employee resigned from the company.

I have 2 months’ Salary pending with company; even company has not paid our PF and income tax to Govt. also. when I asked about my pending amount; they are not ready to give me any satisfaction date or time.

Please do my help I am in a problem.

Thanks & regards

Prashant Suryavanshi
[protected]
[protected]@yahoo.in

I purchased a tablet learning app for my kid last year at a price of rs.10000 for class 8 and i was told that from next year onwards i need to purchase only sd card which will cost 5000. This year they are demanding 16000 just for sd card.
Also they promised to assign subject mentor and doubt classes but none fulfilled. Feel cheated. There course material are animated video lectures and good for reference but test contents are very basic. It's better to have distance learning course of other companies which are useful for competitive exams.

On 06.05.2017, we were approached by some Mr Heera Jaan from Byjus. Day before yesterday we had received a call from Byjus regarding the same. The person called Mr Heera Jaan was very talkative and was quite smart. He approached us first saying that he wants to analyse my child. We being gentleman allowed him for 4 hours at our house and in turn he convinced us that we should enroll our child in think and learn programme of Byjus. We agreed. He sent us a link and we made a payment of Rs 43200 towards that.Later on we had suspicion regarding his personality. So we searched for him on social networking sites like Facebook, linked in and found that the person was a big fraud.
First of all he told that he was a B TECH FROM IIT Kharagpur and he will be mentor of my child. But we found that he was a graduation of some other college and immediately when we called him he told that he has done so to make an initial impact on us.
Secondly he told that he had come from Banglore and on the same day he had to return also.
We were quite impressed but later on, through social networking sites only we came to know that he had come from Hyderabad only and this also he told that he was lying to make an initial impact on us
The question is, if Byjus classes has teachers like this, what they will be teaching to the child. And is Byjus Classes telling it's employees to make impact on their customers by means of lies, cheating and fraud.

Was really frustrated and decided not to put my kid in an institute that makes relationship based on fraud, cheating and lies.

A request was made for refund on 07.05.2017 but they did not respond properly. After that started a series of torcher. They show so much reluctance in cancelling your order.

Today they told that I have to send back the product first. I told I have not received the product.Then they asked for bank account details which was given to them at 10 AM today, on 09.05.2017.
On their website it is written that if the payment has been done through internet banking it will automatically be credited back to the account. But they demanded the account details for refund. Again when called after submitting the account details, they told that I had to mail it on separate ID. After lot of pursuing they told that the refund team is not there today. Why refund team will not be there today on tuesday.It seems they want to make me tired so that I stop following them up and they eat my money.
It seems that they have captured the entire education business on the basis of fraud and cheating.

I enrolled with byjus for cat preparation. I took the tablet course with weekend classes. The tablet i recieved for classes never worked and the personal mentor promised was never given. They wasted my complete one year and never gave a single class. Nobody helped me when i called. This is fraud and waste of money and time. Please think before opting for "byjus"