BYJU's Complaints & Reviews

We subscribed to the Byjus course (LKG-2std) on 16/09/2021 after some days my daughter didn't use it and not showed interest in this course so we planned to cancel the subscription.

We requested to cancel it and got canceled after so many days, but still, we didn't receive the refund amount, and also the EMI's not stopped, loan department people are daily calling and sending messages asking to pay the EMI's, it's becoming daily...

I purchased product from byjus for my son on 3rd of Sep with the order number - SSO[protected] and waited for 10 days for the tab to be delivered.

The Tab didn't get delivered to me and the courier partner never had any customer care number or a tracking site or a contact number to track the id. Heard it was returned twice back without delivering the product. With the issue of deliveries and followup, I raised for cancelling the order and refund the money on 19th of Sep. From then onwards I am calling atleast twice the customer care everyday and also emailing them everyday but not getting any proper resolution. Everytime i get a reply saying that I will get a call back from their retention team in 24hours but it never happened. For the emails I get the same automated message everytime but there is no resolution so far.

Order number : SSO[protected]
Student name : Ashray Chris Madduri
Ordered date: 3rd of Sep
Cancelled date : 19th of Sep
Amount paid in full : 1, 17, 000/-

Please help in getting the refund as soon as possible,

Below is the email trail of communication between byjus and me.
___________________________________________________________________________

Sandhya Krishna
6:22 PM (23 minutes ago)
to mrinal, Support

I didn't get any call today. It has already been more than 8 days since the cancellation request was raised. Need attention urgently.

Regards,
Bala

On Mon, Sep 26, 2022 at 12:48 PM Sandhya Krishna wrote:
I am getting the same reply from past 7 days.. didn't get any call so far. Need a closure soon than the same reply again and again.

On Mon, Sep 26, 2022, 11:38 AM Support wrote:
Dear Sir/Ma'am,

Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].

Warm Regards,
Team BYJU'S

[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/26/2022, 6:37 AM
To: [protected]@byjus.com
Cc: [protected]@byjus.com
Subject: Re:Request for cancellation and refund

We are looking for a closure today on this, request to close this ASAP.

Regards,
Sandhya

On Sun, Sep 25, 2022, 4:51 PM cancellations wrote:
Dear Sir/Ma'am,

We sincerely apology for the inconvenience caused to you.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].

Warm Regards,
Team BYJU'S
[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/25/2022, 11:34 AM
To: [protected]@byjus.com; [protected]@byjus.com
Cc: [protected]@byjus.com
Subject: Re:Request for cancellation and refund

On Sun, Sep 25, 2022, 11:32 AM Sandhya Krishna wrote:
I am only getting the same automated response from past one week everytime I wrote to you.

I atleast called 20 times to customer care too but I get the same response from them too saying it will be resolved in 24 hours but never happened.

I need the refund asap.. request you to process and give me exact update and ETA than automated email.

Regards,
Sandhya

On Sun, Sep 25, 2022, 11:07 AM Support wrote:
Dear Sir/Ma’am,

We sincerely apologize for the inconvenience caused to you. We have raised a priority request with the concerned department, and they will resolve your concern at the earliest. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected]. Thanking you and assuring our best service always.

Warm Regards,
Team BYJU'S

[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/24/2022, 5:53 PM
To: [protected]@byjus.com; [protected]@byjus.com; [protected]@byjus.com
Subject: Re:Request for cancellation and refund

Hi All,
I have reached out to National Consumer Helpline(NCH) to file a complaint against my refund request.

Regards,
Sandhya.

On Sat, 24 Sep 2022 at 2:16 PM, Sandhya Krishna wrote:
+Mrinal

Hi Mrinal,

I am getting the same message every time I send email from 19th onwards. There is no one from senior mgt calls me in 24 hours to confirm on my refund to process. It has been 5 days so far with no proper resolution.

I wanted to have this addressed soon as I have my credit card bill hitting my account and wanted to have this resolved ASAP.

Regards,
Bala

On Sat, Sep 24, 2022, 2:03 PM Support wrote:
Dear Sir/Ma'am,

Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].

Your Request ID: 39183684

Warm regards,
Team BYJU'S

[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/24/2022, 11:02 AM
To: [protected]@byjus.com; [protected]@byjus.com; aishwarya.[protected]@byjus.com
Subject: Re:Request for cancellation and refund

Cancelation team and mentor.

I have been requesting for quite some time for my order SSO[protected] which was placed on Sep 3rd.

Need the retention team to call me soon and provide me a refund ASAP.

Regards,
Sandhya

On Fri, Sep 23, 2022, 6:37 PM Sandhya Krishna wrote:
+ Cancellations team,

Cancellation Team,

Please update on my refund. Has been more than 4 days with no information on my refund request.

Regards,
Bala

On Tue, Sep 20, 2022 at 4:20 PM Support wrote:
Dear Sir/Ma'am,

Thank you for writing in. We have taken note of your request and will have a call back arranged from the concerned team within 24 hours. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].

Warm Regards,
Team BYJU’S

[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/20/2022, 1:21 PM
To: [protected]@byjus.com
Subject: Re:Request for cancellation and refund


I am yet to receive my refund. Please update me the status and confirm once done with status of refund.

On Mon, Sep 19, 2022, 2:30 PM Byjus Support wrote:
Dear Sir/Ma'am,

Thank you for writing in. We have taken note of your request and will have a call back arranged from the concerned team within 24-48 hours. For your kind reference, the request number is 39183684. Please quote the same while reaching out to us for any further updates.

We request you to please reply to this email for any further queries or you can also reach us on +91-[protected].

Warm Regards,

Team BYJU’S

[protected][protected]Reply To[protected][protected][protected]

Hi,
I have opted for grade5-10 self learn package and paid the full amount on
Sept3rd 2022.

I have received books but not tab yet and on call support team is unable to
resolve my issue.

There is no commitment I am hearing from Byju’s on delivery of the tab. I
would like to cancel my order and would like to be refunded as I am
clueless on my next steps.

I have paid in full but with nothing delivered.

Regards,
Sandhya.

I want my session to be cancelled as I couldn't afford to pay the emi. In a day they keep on calling me for the payment. I'm literally in mental agony. Please help me

Poor service

six months has been passed still Byju's not refunding the money

Rs 10, 000 is still pending. Out of the total money of Rs 42424/- only Rs 32424/- is received.
Rs 10, 000 is still pending.
As per the discussion with your team the remaining amount of rs10000 will be refunded after the receipt of TAB.
refund the remaining amount of Rs 10000 out of total amount Rs 42424/-.

I got a BYJU's Learning course subscription for my daughter.IT was mentioned that she got a scholarship at a discounted price.The Amount was somewhere above 1 Lakh.
I did not want to put 1 lakh plus INR because I was not sure of it. Byju's team me a EMI option for an year. (Dated Mid August)
Since there was a free trial period of 15 days, i thought of trying.I was not satisfied and I cancelled it before the completion of trial period through email (dated 28th AUG) as mentioned by their team.However On 5th of September, the EMI amount (6244 INR) was deducted from my bank account.
It has been more than 3 weeks I am sending emails and calling customer care . And getting a standard reply everyday from customer care that a Senior manager will call me by EOD. But I have never received a call from them.
Very soon, on OCT 5th, next instalment will be deducted.
Everyday 2 calls to their customer care costed me extra amount .The stress caused to me due to their pathetic customer care definitely deserves a compensation amount.

I, Ambarish Pramanick hereby inform to you that recently I run into a problem, that is related BYJU'S. Before one month ( 28.08.2022 )one representative ( Miss. Sakshi Dixit )of BYJU'S had come to my house for counseling of my child and very strongly request me for admitting my child ( Studying in Class X, Airforce School Barrackpore )in their E-Learning education system. At first I did not want to accept their offer. But they had said me that I can cancel this agreement anytime but within 15 days from the date of registration. So, I accept their proposal at that time considering their brand value and the aspect of my child's education and transfer Five thousand rupees through online as a registration fees from my bank account. But the important matter is that, at the same time they have cleverly processed a EMI of rupees 3667/- (Rs.33000 the remaining money of the package/9 months) which will be deducted from my above mention account from 06.10.2022 onwards if I continue these online study. Though they have committed me that, if I cancel this agreement within 15 days from the date of registration as per their rules ( by written mail to them from my registered mail id ) then they will cancelled all the agreement related to EMI and return my money 5000/- ( Total Package Cost - Rs.38000/- ). But after they left I understand that their child counseling process was totally wrong and for that reason my child is going to a depression mode. Then immediately I decide that I will not entrust my child to them. On 02.09.2022 I have received two kits from their end, one is likely TAB & another is books. Till date I don't open these. I sent my first mail for cancellation on 04.09.2022 only after two days from the date of registration ( As per their rules, registration date will be count from the date when their kits will be reached at my home ). They have received and accept my mail and given me the cancellation request ID : 38290964. I had also mentioned to know their address where I have to return their assets, but till date they are not communicating with me and also not given their address. I had tried to contact by telephone ( +91-[protected] ) frequently, but whenever I am calling them, they always says that today a senior representative will contact with us and confirm about the cancellation. But till date nobody call me. I think this company is purely cheating with the public and I am sure one day will come when Central Government will investigate against this fraud company. I agree with this that, I am being harassed for my own mistakes. I shouldn't have trusted anyone so easily.

I took Aakash Byjus offline classes for my kid for class 12th but after purchasing the product we came to know he got failed in a subject in class 11th so we raised a cancellation request within 3-4 days of purchasing it, , , it's been almost 3 months they still say my loan cancellation is still under progress their loan giving partner company Avanese calls and scolds me to pay the emi and my bank warns me about cheque bounces yet still they say it's under process from these many days ... These people came to my home took us to their center and did all the job within a day while taking the subscription but now no one picks the call at all very frustrating.

Everything is fake, lot of fake promises and commitments, nothing is been kept...Many calls but no responce, kindly cancel my premium account immediately...

Maine 6 month pahle apni beti ka byjus subscription liya tha.2'3'4 class k liye ab vo 3 Rd me ayi thi but usko kuch samjh nhi a rha na kuch seekh payi abhi tk usse. Ab mai cancel karna chah rhi but vo log cancel nhi kr rhe h Maine unko btaya b h m single mother and abhi meri financial problem h unhone emi less kr di 1 year ki jgh 2 year kr di but cancel nhi kiya. Mujhe samjh nhi a rha Mai kya kru kaise cancel kru

29/05/2022 को भानु शर्मा पुत्र श्री विनोद कुमार शर्मा (रेज. ईमेल - [protected]@gmail.com, Reg Mob no. - [protected] ) का रजिस्ट्रेशन किया गया जो की (course name - 9 to 12 pmt neet) है, जिसकी फीस 1, 00, 000 बताई गयी और रजिस्ट्रेशन अमाउंट 5000 ले लिया गया . जो की इस शर्त पर था की बच्चा क्लास ले क्र देखेगा यदि उसे नही समझ आता ह तो वह 1 मंथ के अंदर अंदर सूचित करके अपनी रजिस्ट्रेशन फी वापस ले सकता है . इसके बाद 1, 00000 की बैंक ई ऍम आई भी काटने लगे. जिसके चलते विद्यार्थी के पिता के खाते से बाउंस चार्जेज 590 अमाउंट 2 बार कट चूका है .
लगातार ईमेल और कॉल करने के बाद एक ही जबाब मिलता. की आपका रिफंड करवा दिया जायेगा. और आज उनके मेनेजर का कॉल आया तो अब अपनी पालिसी का हवाला देते हुए कह रहे है धमकी भरे लहजे से ( रिकॉर्डिंग अटैचमेंट मई देखे ) की आपको अब सेटलमेंट करना पड़ेगा और 17000 रू दे कर 9 वी का कोर्स ले लो तो उस लोन को बंद करवा सकते हो... और कोई लीगल एक्शन लिया तो हमारे वकील एक्शन लेंगे .
अन्य किसी तरह जानकारी के लिए कॉल कर सकते है (Natwar lal odaka, [protected]) ऑडियो फाइल अटेच नहीं हो रही .

Byjus person met me during July 2022 and gave a demo of product. As I was not interested in paying, he ask me to give a try by giving an amount which was refundable. He sold me many products which later I realised, I didnt need and that the procedure which Byjus person had asked me to do has actually initiated a loan !!! after discussion with Byjus team they said they will give better support and I can go ahead with only 1 year and they will refund the amount. However nothing such happened. Byju's team is not resolving any issue and my EMIs are getting deducted.
I am extremely frustrated with Byju's and will suggest people to stay away from such company. THEY ARE CHEATERS!!
I am looking for immediate stop of loan and full refund of what I have paid so far.

BYJU's of represented Gaurav Sharma(Email Id-gaurav.sharma28byjus.com, Mob No - [protected]) connected with and try to force to take online classes with this commitment that you can take initial 15 days classes, if you like you can continue or if you don't like, you can call me I will cancel your registration and amount will be refund within 15 days, After taking initial 2 days classes we didn't interested to take further classes so we called to Gaurav and told to canceled
the registration he told he will process the request but from that day he is not picking our call. we have sent mail on 6th September and calling per day to customer support No([protected]) but not getting any response from BYJU'S

Dear Team,

Student Name - rohit
Register Ph. No. -[protected]
Register Mail Id [protected]@gmail.com
Father's name - hemant sharma
Course - byjus classes
Date of Registration - 16 may2022
Full Course Price - 40000
Down Payment - 5000
Loan Amount - 35000
Order Id - SO-[protected]
Date of Course Delivery -21, 05, 2022
Date of Cancellation[protected]

I hope you all are doing well !

My name is hemant sharma father of rohit .

Through this mail I want to cancel the subscription of my son rohit as per
the policy of 15 day cancellation period from the date of delivery program
I informed mantor and your counselor as well but not getting any proper
response so writing mail here
reasons are given below:-
1. As per commitment mentor support is Nil.
2. No live classes scheduled as well which have given us on joining time

3. My Son is not taking interest in Program due to lack of doubt solving by
byjus.
4. Syllabus is Different from School Syllabus.
5. And I'm also not satisfied with a program which is more helpful than
tuition.
6. Monthly EMI is very heavy for me, I can't afford this much.
7. more important u guys never care about customer satisfaction at all

I request to you please cancel my program immediately and effectively
from today, and initiate the refund in my account that given below and
closed the loan

Bank Details:-
Account Holder Name - Rohit Kumar
Account No. - [protected]
IFSC Code - BARB0BORKHE
Bank - BANK OF BARODA

Again I request that you please initiate the Refund Immediately and
Effectively, and this is my final decision over the mail and I don't want
any additional services from you

Thanks & Regards
Hemant sharma

I av

Hello,
We have subscribed BYJU's for my daughter (Aarohi Abhijit Chavan) from grade 3 to 6 in Jan 22.
After try of several days, it seems that it is not effective learning as well as we feel that it is not useful subscription.
We would like to cancel the subscription. Till date we have paid lot of our hard earned money. But now we want to stop it.
Please cancel the subscription as well as stop the EMI/monthly deduction.
We tried to call and send many emails at "[protected]@byjus.com" but nothing happened since last 2 and half months. Please stop the EMI getting deducted from my account. And check if the amount paid can be refunded or not.

Dear Aakash BYJUS..

I have joined my son in Aakash BYJUS a month and half ago…till now books not send…you took the money and not bothering at all…

Your customer care services are pathetic…they will hang up our calls without solving the issues…

Mentor by name only…Berber her/his number…we can reach…

There is no one is there to contact…

Sometimes…people will call with fake promises…will provide unreachable mobile numbers…

You have collected 88000₹…

Moreover ur useless institution water our valuable time..

We are asking to solve this issue soon.

I registered my son for Byju’s classes in June and paid 5k + 90k. Made numerous requests via email and customer care to cancel membership & refund the amount upon dissatisfied with quality of classes. No response till now from almost last 2 months. Urging you to refund ASAP

I have raised a cancellation request to BYJU's with in 15 days.
BYJUs has made all false promises and none of the promises has been met.

The request number is: 38133436

We want to cancel Byju's subscription on an immediate basis due to
following reasons:
1) The online classes assigned are not the correct classes and those are
some old running batches with doubt sessions, and it's a complete waste
of time for the student to attend these without actual class.
2) While joining made promises that the whole syllabus will be covered
starting from first regardless of joining date, but now things seem
different.
3) When reaching CustCare / Mentor getting different types of answers each
time and no one knows correct information and just managing the things
instead of being sincere.

*Overall we are not at all happy the way things are happening and lost
complete trust in Byjus that at least things will get corrected. So instead
of wasting our time, I want to cancel Byju's subscription before 15 days,
as Byju's promised that full refund will be provided upon cancellation.*

Hello Team/Meena,

After 9 months you are telling me my request will be closed, how it's possible, only you have done EMI for 12 to 24 months and still have not received any mail of what you promised...

Am asking direct questions to you, every day I am calling & sending mails to the cancellation team of cancellation, these days what they are doing.

It's totally irresponsible of your's and when I am trying to speak about my issues, the team will disconnect my calls with no manners.

Do my cancellation request as soon as possible and other ways will go for other sides to close my issues.

We enroll our ward for three years course of BYJU's on Sunday i.e. 11/09/2022 at night and due to family medical emergency we dropped the plan and informed the same to BYJU'S through their mail id ([protected]@byjus.com, [protected]@byjus.com and customer care number [protected]), .we didn't received any acknowledgement from them regarding order cancellation and payment refund. Everytime we call them, executive states that they will arrange call back from senior authority, I didn't received such call, once I get call back from executive only he also said that will arrange call back soon.
Within 3 days BYJU's harassed a lot to us they don't give proper reply, counsellor cum sales executive disappeared after payment, he didn't respond to our calls.
Being middle class family we are shocked and frustrated as we pay total Rs. 52000/- (Rs.5000/- by Gpay and Rs.47000/- by Credit Card which will be later converted into EMI) Due to medical emergency in family we couldn't afford the course expenses, so we cancel the plan immediately by thinking that if order gets cancelled at initial stage it will be easy to get payment refund but all in vein.
After stating complete story to customer care they didn't show courtesy to acknowledge us.
This is our hard earned money. Please we requesting you to help us out.