BYJU's Complaints & Reviews

I have paid the Tution fees for Byju's Gradeup program for AE/JE EXAMS. I HAVE CALLED SO MANY TIMES, but the Sr Adviser Karan everytime saying that i have send the query to the backend and the course will activate within 2 hrs, but the is yet not activated, I have purchased the course on 28 September 2022, and paid all the fees to Byju's, but they are fooling me. From tomorrow itself they are not receiving the calls. Please register the necessary action against the people who are fooling us. I am attaching the payment proof and whatsapp chat details. Please escalate my problem.
My Byju's Gradeup id : email id: [protected]@gmail.com
Phone no: [protected]

Dear Sir/Madam,

This matter has been running for the last 3 months
I have received memory card but corrupted after some time and reissue new memory card courier was received but not received of memory card in box. old memory cards have been exchanged with couriers . student problems face daily but have not resolved till now today
STUDENT NAME : MUSKAN
FATHER NAME : SURYA PRKASH

Thanks
Surya prakash

Product purchased on -- 23 aug 2022

Price- 35, 000

Refund policy mentioned for 15 days from the day when the product arrives.

We requested the refund request on the 12th day, but there is no response from the team.

After a long follow up, some one contacted us and told that refund is not possible with some silly reasons.

Name- Hemavardhani
Number- [protected]

Byjus — cancellation and refund
Name hemant sharma
Mail I'd [protected]@gmail.com
Contact No [protected]
from Kota
21/05/22
I was purchased the product two months back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person ms swapna contact but she told refund is not possible because already two months is over but i am paying 2917 per month emi. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refuno the amount.

I was subscribed to byjus app for my ward and the next day i cancel the subscription and i didn’t even received the SD card . But I was daily calling the mendor customer care number everyday to cancel the Subscription but nothing happened and today i got an email from avanze finance that saying 95000 rupees has been disbursed to Byjus app. But my cancellation request already raised to Byjus App and Then why this amount of 95000 is disbursed.

Till now I didn’t get any updates regarding my cancellation.whenever I am calling the support contact number they are telling from last 1 week that I will get call from senior manager daily before end of day, till now I didn’t get any call

Registered mobile number: [protected]

Please do the needful as my EMI start from next week

Name - Sanskruti Ritesh Sahare (Jalgaon, Maharashtra)

Register phone number - [protected]

I'd No - SO-[protected]

We have been trying to return the tab book we received for the past few days but your colleagues have been giving us vague answers and are keeping our calls! But please take note that I need to return our money and stop this here or else I will take this crime on byjuss colleagues.

I am trying for cancellation for about three months.please give the refund immediately otherwise I will file a case against you.

I want to cancel my subscription I have purchased 11+12+NEET Subscription
and now I want to cancel my subscription because I have bad learning
experience with Byjus and Byjus also not provide the live classes.
Please call me on:[protected]

Thank you

We registered to Byjus for my ward which in 8th class & make fees Rs, 43000/- on condition of it is cancel within 15 days from registration but after request not any process for cancellation of my product.
My ward do not want to learn with Byjus.
The name of the Counceller of Byjus is Yash Dastur & his mobile no is[protected].
Pl help us.

We had taken a program for my kid for 15days which is free, we received the product on 5th of August 2022. Before completion of free period we raised a request to cancel the program on 16th August 2022 through mail and from there I’m mailing and calling them to cancel the program they are not responding. After calling so many times to customer care and trainer, they sent One of Byjus representative came to my home and inspected the Tab and material and he said “ok”. Now the time is EMI deductions started from byjus, I discussed with my bank too they don’t have a previllage to cancel the EMI and it will affects on my CIBIL score. We courier the products to Byjus office on 26thSep 2022. Even today 28th Sep 2022 I called to customer care they are saying that 28days to refund, previously in the mail and calls they said 7-10days to refund. How can I proceed further to take action against Byjus.

Name of student: P Badrinath
Father name: P Keshava Rao

Respected Sir,
With Due Respect I Beg To State That I Had Taken Byjus Subscription At Rs.5000 On 13-09-22 And The Educational Supporting Materials Reached My Home Through Courier On 17-09-22. As Per The Terms And Conditions I Write A Mail To [protected]@Byjus.Com That I Want To Cancel My Subscription And Refund Due To Some Personal Problem. But They Call Me And Asked To Reduce The Charges But I Said I Have Some Problem Please Cancel It. But Not Listening They Simply Talking And Reducing Price Will Give You 24 Month No Cost Emi Etc Not Cancelling My Subscription, Past 1 Week Every Day I Was Talk With Byjus Persons But Till Not Get Any Updates.
I Would Request You To Please Help Me For Refund My Rs5000 And Stop My Subscription From Byjus.

Thanks

We subscribed to the Byjus course (LKG-2std) on 16/09/2021 after some days my daughter didn't use it and not showed interest in this course so we planned to cancel the subscription.

We requested to cancel it and got canceled after so many days, but still, we didn't receive the refund amount, and also the EMI's not stopped, loan department people are daily calling and sending messages asking to pay the EMI's, it's becoming daily...

I purchased product from byjus for my son on 3rd of Sep with the order number - SSO[protected] and waited for 10 days for the tab to be delivered.

The Tab didn't get delivered to me and the courier partner never had any customer care number or a tracking site or a contact number to track the id. Heard it was returned twice back without delivering the product. With the issue of deliveries and followup, I raised for cancelling the order and refund the money on 19th of Sep. From then onwards I am calling atleast twice the customer care everyday and also emailing them everyday but not getting any proper resolution. Everytime i get a reply saying that I will get a call back from their retention team in 24hours but it never happened. For the emails I get the same automated message everytime but there is no resolution so far.

Order number : SSO[protected]
Student name : Ashray Chris Madduri
Ordered date: 3rd of Sep
Cancelled date : 19th of Sep
Amount paid in full : 1, 17, 000/-

Please help in getting the refund as soon as possible,

Below is the email trail of communication between byjus and me.
___________________________________________________________________________

Sandhya Krishna
6:22 PM (23 minutes ago)
to mrinal, Support

I didn't get any call today. It has already been more than 8 days since the cancellation request was raised. Need attention urgently.

Regards,
Bala

On Mon, Sep 26, 2022 at 12:48 PM Sandhya Krishna wrote:
I am getting the same reply from past 7 days.. didn't get any call so far. Need a closure soon than the same reply again and again.

On Mon, Sep 26, 2022, 11:38 AM Support wrote:
Dear Sir/Ma'am,

Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].

Warm Regards,
Team BYJU'S

[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/26/2022, 6:37 AM
To: [protected]@byjus.com
Cc: [protected]@byjus.com
Subject: Re:Request for cancellation and refund

We are looking for a closure today on this, request to close this ASAP.

Regards,
Sandhya

On Sun, Sep 25, 2022, 4:51 PM cancellations wrote:
Dear Sir/Ma'am,

We sincerely apology for the inconvenience caused to you.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].

Warm Regards,
Team BYJU'S
[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/25/2022, 11:34 AM
To: [protected]@byjus.com; [protected]@byjus.com
Cc: [protected]@byjus.com
Subject: Re:Request for cancellation and refund

On Sun, Sep 25, 2022, 11:32 AM Sandhya Krishna wrote:
I am only getting the same automated response from past one week everytime I wrote to you.

I atleast called 20 times to customer care too but I get the same response from them too saying it will be resolved in 24 hours but never happened.

I need the refund asap.. request you to process and give me exact update and ETA than automated email.

Regards,
Sandhya

On Sun, Sep 25, 2022, 11:07 AM Support wrote:
Dear Sir/Ma’am,

We sincerely apologize for the inconvenience caused to you. We have raised a priority request with the concerned department, and they will resolve your concern at the earliest. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected]. Thanking you and assuring our best service always.

Warm Regards,
Team BYJU'S

[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/24/2022, 5:53 PM
To: [protected]@byjus.com; [protected]@byjus.com; [protected]@byjus.com
Subject: Re:Request for cancellation and refund

Hi All,
I have reached out to National Consumer Helpline(NCH) to file a complaint against my refund request.

Regards,
Sandhya.

On Sat, 24 Sep 2022 at 2:16 PM, Sandhya Krishna wrote:
+Mrinal

Hi Mrinal,

I am getting the same message every time I send email from 19th onwards. There is no one from senior mgt calls me in 24 hours to confirm on my refund to process. It has been 5 days so far with no proper resolution.

I wanted to have this addressed soon as I have my credit card bill hitting my account and wanted to have this resolved ASAP.

Regards,
Bala

On Sat, Sep 24, 2022, 2:03 PM Support wrote:
Dear Sir/Ma'am,

Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].

Your Request ID: 39183684

Warm regards,
Team BYJU'S

[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/24/2022, 11:02 AM
To: [protected]@byjus.com; [protected]@byjus.com; aishwarya.[protected]@byjus.com
Subject: Re:Request for cancellation and refund

Cancelation team and mentor.

I have been requesting for quite some time for my order SSO[protected] which was placed on Sep 3rd.

Need the retention team to call me soon and provide me a refund ASAP.

Regards,
Sandhya

On Fri, Sep 23, 2022, 6:37 PM Sandhya Krishna wrote:
+ Cancellations team,

Cancellation Team,

Please update on my refund. Has been more than 4 days with no information on my refund request.

Regards,
Bala

On Tue, Sep 20, 2022 at 4:20 PM Support wrote:
Dear Sir/Ma'am,

Thank you for writing in. We have taken note of your request and will have a call back arranged from the concerned team within 24 hours. We request you to please reply to this email for any further queries, or you can also reach us on +91-[protected].

Warm Regards,
Team BYJU’S

[protected] Original Message[protected]
From: Sandhya Krishna [[protected]@gmail.com]
Sent: 9/20/2022, 1:21 PM
To: [protected]@byjus.com
Subject: Re:Request for cancellation and refund


I am yet to receive my refund. Please update me the status and confirm once done with status of refund.

On Mon, Sep 19, 2022, 2:30 PM Byjus Support wrote:
Dear Sir/Ma'am,

Thank you for writing in. We have taken note of your request and will have a call back arranged from the concerned team within 24-48 hours. For your kind reference, the request number is 39183684. Please quote the same while reaching out to us for any further updates.

We request you to please reply to this email for any further queries or you can also reach us on +91-[protected].

Warm Regards,

Team BYJU’S

[protected][protected]Reply To[protected][protected][protected]

Hi,
I have opted for grade5-10 self learn package and paid the full amount on
Sept3rd 2022.

I have received books but not tab yet and on call support team is unable to
resolve my issue.

There is no commitment I am hearing from Byju’s on delivery of the tab. I
would like to cancel my order and would like to be refunded as I am
clueless on my next steps.

I have paid in full but with nothing delivered.

Regards,
Sandhya.

I want my session to be cancelled as I couldn't afford to pay the emi. In a day they keep on calling me for the payment. I'm literally in mental agony. Please help me

Poor service

six months has been passed still Byju's not refunding the money

Rs 10, 000 is still pending. Out of the total money of Rs 42424/- only Rs 32424/- is received.
Rs 10, 000 is still pending.
As per the discussion with your team the remaining amount of rs10000 will be refunded after the receipt of TAB.
refund the remaining amount of Rs 10000 out of total amount Rs 42424/-.

I got a BYJU's Learning course subscription for my daughter.IT was mentioned that she got a scholarship at a discounted price.The Amount was somewhere above 1 Lakh.
I did not want to put 1 lakh plus INR because I was not sure of it. Byju's team me a EMI option for an year. (Dated Mid August)
Since there was a free trial period of 15 days, i thought of trying.I was not satisfied and I cancelled it before the completion of trial period through email (dated 28th AUG) as mentioned by their team.However On 5th of September, the EMI amount (6244 INR) was deducted from my bank account.
It has been more than 3 weeks I am sending emails and calling customer care . And getting a standard reply everyday from customer care that a Senior manager will call me by EOD. But I have never received a call from them.
Very soon, on OCT 5th, next instalment will be deducted.
Everyday 2 calls to their customer care costed me extra amount .The stress caused to me due to their pathetic customer care definitely deserves a compensation amount.

I, Ambarish Pramanick hereby inform to you that recently I run into a problem, that is related BYJU'S. Before one month ( 28.08.2022 )one representative ( Miss. Sakshi Dixit )of BYJU'S had come to my house for counseling of my child and very strongly request me for admitting my child ( Studying in Class X, Airforce School Barrackpore )in their E-Learning education system. At first I did not want to accept their offer. But they had said me that I can cancel this agreement anytime but within 15 days from the date of registration. So, I accept their proposal at that time considering their brand value and the aspect of my child's education and transfer Five thousand rupees through online as a registration fees from my bank account. But the important matter is that, at the same time they have cleverly processed a EMI of rupees 3667/- (Rs.33000 the remaining money of the package/9 months) which will be deducted from my above mention account from 06.10.2022 onwards if I continue these online study. Though they have committed me that, if I cancel this agreement within 15 days from the date of registration as per their rules ( by written mail to them from my registered mail id ) then they will cancelled all the agreement related to EMI and return my money 5000/- ( Total Package Cost - Rs.38000/- ). But after they left I understand that their child counseling process was totally wrong and for that reason my child is going to a depression mode. Then immediately I decide that I will not entrust my child to them. On 02.09.2022 I have received two kits from their end, one is likely TAB & another is books. Till date I don't open these. I sent my first mail for cancellation on 04.09.2022 only after two days from the date of registration ( As per their rules, registration date will be count from the date when their kits will be reached at my home ). They have received and accept my mail and given me the cancellation request ID : 38290964. I had also mentioned to know their address where I have to return their assets, but till date they are not communicating with me and also not given their address. I had tried to contact by telephone ( +91-[protected] ) frequently, but whenever I am calling them, they always says that today a senior representative will contact with us and confirm about the cancellation. But till date nobody call me. I think this company is purely cheating with the public and I am sure one day will come when Central Government will investigate against this fraud company. I agree with this that, I am being harassed for my own mistakes. I shouldn't have trusted anyone so easily.

I took Aakash Byjus offline classes for my kid for class 12th but after purchasing the product we came to know he got failed in a subject in class 11th so we raised a cancellation request within 3-4 days of purchasing it, , , it's been almost 3 months they still say my loan cancellation is still under progress their loan giving partner company Avanese calls and scolds me to pay the emi and my bank warns me about cheque bounces yet still they say it's under process from these many days ... These people came to my home took us to their center and did all the job within a day while taking the subscription but now no one picks the call at all very frustrating.

Everything is fake, lot of fake promises and commitments, nothing is been kept...Many calls but no responce, kindly cancel my premium account immediately...

Maine 6 month pahle apni beti ka byjus subscription liya tha.2'3'4 class k liye ab vo 3 Rd me ayi thi but usko kuch samjh nhi a rha na kuch seekh payi abhi tk usse. Ab mai cancel karna chah rhi but vo log cancel nhi kr rhe h Maine unko btaya b h m single mother and abhi meri financial problem h unhone emi less kr di 1 year ki jgh 2 year kr di but cancel nhi kiya. Mujhe samjh nhi a rha Mai kya kru kaise cancel kru