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BYJU's Complaints & Reviews

1.7
Updated: Jun 19, 2025
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BYJU's reviews & complaints page 41

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J
jdhanak
from Mumbai, Maharashtra
Jul 14, 2022
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Hi I am Jinal Dhanak mother of Bhaavi Dhanak. We opted for 6th to 8th STD 22nd June 2022 for my daughter by paying 70000 and after 1 or 2 sessions she did not find useful so as per the policy we sent a mail for cancellation on 30th June 2022. After that we have been calling customer support everyday to know the status of our refund however everyday support team repeats the same that you will get a call from cancellation team before 8 pm for further process. But we do not get any calls. While taking subscription they fake promised that within 4 days you will get your refund. The counselor Jagruti Srivastav who came do not pick up the phone at all. Her manager Pranav Meshram keeps giving excuses technically glitch or short of staff. Mentor Ankita never called. If we do not get any response and they keep harrassing like this to us then we will go legally against Byjus and their team for such harrasment and show all phone call recordings and emails to the honourable court and also apply for the compansation additionally for this kind of harrassment.

Thanks
Jinal Dhanak
Registered email [protected]@yahoo.co.in
BYJU's customer support has been notified about the posted complaint.
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    Anthony magh
    from Kohima, Nagaland
    Jul 14, 2022
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    Address: Tesophenyu new

    I'm facing technical issues for a month and when I complained about it they told me that the technical team will help me out soon but it's been 2weeks nobody is calling to help me out . We are not using this byjus for free every single day matters and you people are wasting my whole month i[censored] people cannot help me out then please cancel my subscription so that We can give better home tution to my daughter instead of wasting on so called byjus. I wanted my cancellation as soon as possible i will not waste any time from now on.
    BYJU's customer support has been notified about the posted complaint.
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      C
      CHETNA 255
      Jul 14, 2022
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      Address: Delhi

      Hello sir I'm asha
      Sir/mam
      I'm asha
      Phone no [protected]
      Mentors number -[protected]


      My mentor's name was 'Anurag Patel', he came to my house, he told me that I would have live classes but my life classes did not happen, he said that it will be in May, then he said I will come in June, then he said it will be on June 6, then he said It will be on June 10, now he is not talking to me nor is mine Picking up the phone and talking rudely from above
      After that he talked to me in a very strange way and said that whatever you have to do, I do not know, I had asked for life class and I have also paid and my emi is getting cut, I want all my money back to me
      I want to cancel my classes please do i requested you They assured me that I would have class and now they are refusing, I want my money back.
      I think you are fraud today is 2/7/22
      Everybody promised me starting my class june but my class not starting stop this
      Please dont lie ? for everyone please I request you. You don't need giving my class so please cancel my batch please. I am giving my EMI every month what you do gyu's we are trust you and only take please I repeat don't do this again again you not giving my class so please cancel it my money is not waste try to understand please . You are not giving my live class its ok never mind but class it ?? my money is getting deducted since 3 month enough I can't wait like this our money has not come for free do not give class, do cancel it. Why are we being deceived for so many days months now I'm getting unbearable, can't stand it, I 'll complain.
      Thank you look
      Look, I have sent you everything that I had in the details, it is not my fault, the fault is that of your employer, he lied to us and we have given you money, please help me and cancel it.
      It's not my fault, it's your employee's fault, what can I do in this, please help me, then cancel it, he said, have some patience, wait, wait, you will have classes, now I don't want to give classes, I have so much money No, my earnings are not that much, my three
      have daughters, have to get them married, I want to see their future, my husband does not earn as much as I can, help me, I do not have money, I did it for a daughter so that my daughter becomes something, but so much money will be wasted, I will not do it. I don't have that much money, I don't have respect for girls in our houseI was not giving respect to them that daughter is daughter, please, I request you to cancel from me, I do not have money, I got it done with hard work, cheated on joining and I am very sorry, God do not forgive such people too. And I am telling the truth
      If you do not understand then who will understand that he cheated, he lied, it is not my fault, I had done it with great passion that Akash Institute is very good, my daughter will become a doctor, but I got cheated if I don't get married to another daughter. My husband doesn't earn that much money to get it done got them done and I am very sad.
      All I want you to do is cancel it, close it, close it, close it.

      Please do please do you will be very kind Please do please do you will be very kind Please do please do you will be very kind Please do please do you will be very kind Please do please do you will be very kind Please do please do you will be very kind

      Anurag Patel was a deceitful man, he lied to us, came to my house, I put everything in front of you that came to my house, he talked to me, he told me and now he kept avoiding me and kept putting it, I would request you a lot I am please cancel it

      We considered them as family, that maybe we will understand our talk and joining, my husband does not earn as much as he should, I have three daughters of my own to marry them and add money to them, I have not done anything for them, please help me. Cancel everything, But now my heart is broken, my mind is gone, I do not want to do it, I do not want to do it, I do not want to get it

      I had heard a lot about your institute, so I had got joining, no problem, you can cancel.

      Now I do not feel like I do not have money that I can give you, please cancel, you will be very kind.

      I am tired of saying the same thing again and again that I want cancellation and you guys are not giving any response from your side, I have not received any call yet, how dirty are you all, I have waited so long for your call but You didn't call me even once, have you thought us crazy, only you guys They make children join but do not take the name of giving classes and do not give cancellation, you know what I am telling you to call me and tell me when the cancellation will happen, I have called so many times
      You are not ashamed, how can you guys do this when a person is calling for a week and telling me that tell me the response, tell me how long the cancellation will be done, but you have not called even once. We gave us time, we waited for you, but you did not even call that you people did not understand the matter Come that we want to cancel the cancellation, please do it anshul or tell the process, you people are not even getting calls or calls are coming, how many times should I tell you the same thing, have you guys thought people crazy? I am saying that I have to get cancellation, I want all my money back next If you should not do my MI for a month, then you do not understand my point, I am mailing you so many times, you are not giving any answer, you people are very dirty people, you do not understand people's problems, you take money from people And do not even give classes
      It's been a whole week but I didn't get a call from the manager of the measurement, nor did the cancellation call from the sir, they should also try a little hard that when someone is calling again and again to call, then call the cancellation. I do not understand that if this action continues, then someone will go ahead with your tuition institute Joining will not do the institute itself will be closed, you people get joining, run away in the name of cancellation, I do not understand the matter, I am telling you people that please call and get the cancellation done
      thank you
      BYJU's customer support has been notified about the posted complaint.
      Jul 14, 2022
      Updated by CHETNA 255
      Hello sir I'm asha
      Sir/mam
      I'm asha
      Phone no [protected]
      Mentors number -[protected]


      My mentor's name was 'Anurag Patel', he came to my house, he told me that I would have live classes but my life classes did not happen, he said that it will be in May, then he said I will come in June, then he said it will be on June 6, then he said It will be on June 10, now he is not talking to me nor is mine Picking up the phone and talking rudely from above
      After that he talked to me in a very strange way and said that whatever you have to do, I do not know, I had asked for life class and I have also paid and my emi is getting cut, I want all my money back to me
      I want to cancel my classes please do i requested you They assured me that I would have class and now they are refusing, I want my money back.
      I think you are froud today is 2/7/22
      Everybody promised me starting my class june but my class not starting stop this
      Please dont lie ? for everyone please I request you. You don't need giving my class so please cancel my batch please. I am giving my EMI every month what you do gyu's we are trust you and only take please I repeat don't do this again again you not giving my class so please cancel it my money is not waste try to understand please . You are not giving my live class its ok never mind but class it ?? my money is getting deducted since 3 month enough I can't wait like this our money has not come for free do not give class, do cancel it. Why are we being deceived for so many days months now I'm getting unbearable, can't stand it, I 'll complain.
      Thank you look
      Look, I have sent you everything that I had in the details, it is not my fault, the fault is that of your employer, he lied to us and we have given you money, please help me and cancel it.
      It's not my fault, it's your employee's fault, what can I do in this, please help me, then cancel it, he said, have some patience, wait, wait, you will have classes, now I don't want to give classes, I have so much money No, my earnings are not that much, my three
      have daughters, have to get them married, I want to see their future, my husband does not earn as much as I can, help me, I do not have money, I did it for a daughter so that my daughter becomes something, but so much money will be wasted, I will not do it. I don't have that much money, I don't have respect for girls in our houseI was not giving respect to them that daughter is daughter, please, I request you to cancel from me, I do not have money, I got it done with hard work, cheated on joining and I am very sorry, God do not forgive such people too. And I am telling the truth
      If you do not understand then who will understand that he cheated, he lied, it is not my fault, I had done it with great passion that Akash Institute is very good, my daughter will become a doctor, but I got cheated if I don't get married to another daughter. My husband doesn't earn that much money to get it done got them done and I am very sad.
      All I want you to do is cancel it, close it, close it, close it.

      Please do please do you will be very kind Please do please do you will be very kind Please do please do you will be very kind Please do please do you will be very kind Please do please do you will be very kind Please do please do you will be very kind

      Anurag Patel was a deceitful man, he lied to us, came to my house, I put everything in front of you that came to my house, he talked to me, he told me and now he kept avoiding me and kept putting it, I would request you a lot I am please cancel it

      We considered them as family, that maybe we will understand our talk and joining, my husband does not earn as much as he should, I have three daughters of my own to marry them and add money to them, I have not done anything for them, please help me. Cancel everything, But now my heart is broken, my mind is gone, I do not want to do it, I do not want to do it, I do not want to get it

      I had heard a lot about your institute, so I had got joining, no problem, you can cancel.

      Now I do not feel like I do not have money that I can give you, please cancel, you will be very kind.

      I am tired of saying the same thing again and again that I want cancellation and you guys are not giving any response from your side, I have not received any call yet, how dirty are you all, I have waited so long for your call but You didn't call me even once, have you thought us crazy, only you guys They make children join but do not take the name of giving classes and do not give cancellation, you know what I am telling you to call me and tell me when the cancellation will happen, I have called so many times
      You are not ashamed, how can you guys do this when a person is calling for a week and telling me that tell me the response, tell me how long the cancellation will be done, but you have not called even once. We gave us time, we waited for you, but you did not even call that you people did not understand the matter Come that we want to cancel the cancellation, please do it anshul or tell the process, you people are not even getting calls or calls are coming, how many times should I tell you the same thing, have you guys thought people crazy? I am saying that I have to get cancellation, I want all my money back next If you should not do my MI for a month, then you do not understand my point, I am mailing you so many times, you are not giving any answer, you people are very dirty people, you do not understand people's problems, you take money from people And do not even give classes
      It's been a whole week but I didn't get a call from the manager of the measurement, nor did the cancellation call from the sir, they should also try a little hard that when someone is calling again and again to call, then call the cancellation. I do not understand that if this action continues, then someone will go ahead with your tuition institute Joining will not do the institute itself will be closed, you people get joining, run away in the name of cancellation, I do not understand the matter, I am telling you people that please call and get the cancellation done
      thank you

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        sanv123
        Jul 13, 2022
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        I bought Byjus premium product Order ID SO[protected].Still any material and classes supported for this.your representative Mr.Sriram (mobile no [protected] )given fake commitments and sold your product.

        After that he is not responding and not provide proper support.
        BYJU's customer support has been notified about the posted complaint.
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          C
          Chinu Rathore
          Jul 13, 2022
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          I want my money return of ten thousand

          Address: Bengluru
          Website: Byjus

          On 9th/July/2022 I had a counselling session with Byjus counsler name Chetna Umate on the same day at the time of session on zoom she told me that i won 50%scholrship on IAS exam prep course fees and she asked me to pay 10000rs on that day and I do the same I payed the amount by Google pay of my jiju nd on next she asked me for bank details and other documents for making e.m.i from the bank but bank rejected that than I told to miss Chetna...
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          Niraj Pawar
          Jul 13, 2022
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          Hi, my brother is a 5th std byjus BTLP Program student. I'm trying to my Mentor for my 5th std books order but byjus Mentor has not Contacted or connected with me. I tried calling for 15 days but the Mentor or support service was not showing interest to solve my query. And when I am trying to reach them they take a call and speak the service period is over we call later tomorrow. and they not calling. Byju is a fraud company
          When I Bought the Package there the consular are talking sweetly and promised Byju to give Best 24/7 service. But they are Fraud
          BYJU's customer support has been notified about the posted complaint.
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            L
            Lokesh
            from Chennai, Tamil Nadu
            Jul 13, 2022
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            Address: Chennai

            I have Enrolled my kid into Byjus Program on Jan 3rd 2022 with 1.40 Lac package program from 8th-12th. They offered to cover 7th Grade as well as it is anyways during end of Academic year of 2022.

            During onboarding process I also checked on options of cancellation procedure with sales person, as per him the Options are
            1. Cancel with in 15 Days where you have to return all the Materials
            2. Cancel after 6 successful payments, where you can keep all the Materials delivered so far

            So after us trying for couple of months we felt BYJUS were not doing great job in scheduling classes and we lost 2 months of Kids productive time during summer where Byjus didnt schedule any classes. Even after multiple follow ups Byjus didnt care to prep the kids during summer.

            So our family decided to let go this program after 6 payments.
            I sent an email to [protected]@byjus.com on Jun 7th and till today Jul13th no response from them.

            Order ID: BYJUS[protected]

            I have a recording of the sales person explaining about the program and cancellation procedure as well, where it is very clear him mentioning about Pot 6 Payments option.

            Appreciate any help in this mater
            BYJU's customer support has been notified about the posted complaint.
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              rpooja337
              Jul 12, 2022
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              Byus cheater app. Their not canceled my son's subscription. From 3 month I continously apply for cancelation. Their just take money from the parents . Their just mental harassment only
              BYJU's customer support has been notified about the posted complaint.
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                SandeepGTayade
                Jul 12, 2022
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                Address: CWM ELW BSL, railway office near limpus club, bhusawal dist-jalgaon pin 425201 Maharashtra

                I bye byjus product for my child - Medha on 11 july 5:00pm (yesterday) and i mail and contact in costumer care of byjus. because the policy of byjus for 24 hrs before cancellation (order of the product) but they not cancelled and tell for after 15 days o[censored]sing the product, cancellation and refund .

                they do not raise the complaint for cancellation within 24 hrs by my side
                BYJU's customer support has been notified about the posted complaint.
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                  RINKU MONI SAIKIA
                  Jul 12, 2022
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                  Address: Nbp road. Nagaon assam

                  At the time of enrollment it is said that they will taught my ward four subjects english science social science and maths but till now means after four months they only taught only twodubjects like maths and science and even they said there are four classes weekly but only two classes are there in week.At this period i intimate about it at byjus mentor support and at that they said that it is resolved within 48 hours but till now it remains same.so i want to cancell my subscription.but they deny me.
                  BYJU's customer support has been notified about the posted complaint.
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                    M
                    Mudasar Yaseen
                    from Bandipura, Jammu and Kashmir
                    Jul 12, 2022
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                    Dear sir / madam I had purchased the subscription for my daughter in feb2022 as she from j&k state board our session completes in oct month so when we started the subscription she was put in grade 7th which as per cbse finished in March 2022 .but as far my daughter her grade 7 will be completed in Oct 2022 . Regarding the same I had been requesting BYJU’S for last 3d the to keep her in grade 7th as per her present school grade . Nothing is done for the past 3 months and she’s already lost 3good months of her grade 7 classes in BYJU’S . I request you if there can be any help . As we have been paying our monthly emi regularly for no reason
                    Regards
                    BYJU's customer support has been notified about the posted complaint.
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                      A
                      arun kumar
                      from Muktsar, Punjab
                      Jul 12, 2022
                      Resolved
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                      Resolved

                      Website: byjus.com

                      From Byjus team Mr. Sameer Gour TNL21876183 visited our house for product demo on 19.06.22. He told us about product and he put us pressure and made us to pay for 9 & 10 class fees (5000 admission and 53000 emi). He told all lies and convinced us that proper care will be taken regarding student studies. but fact is after payments done by us, he is also not attending calls nor messages.
                      From last 1 week (07.07.22 to till date) i am contacting BYJUS cancellation team for product cancellation. some of their mentors contacted and assured for cancellation, but until now i have not received any confirmation for cancellation of product from byjus. now BYJUS team is not at all responding to our calls. byjus mentor (Mr. sameer gour - TNL21876183 who visited our house he told us that we can cancel product with in 15 days if we don't like it. You are requested to cancel this product as per your below refund policy.

                      Byjus Refund Policy

                      All Test Preparation course products (CAT/IAS/GATE/UGC-NET/CDS/NDA/CSIR-NET/State PSC) come with a trial period of 7 days and school learning products come with a trial period of 15 days. Within the 15 days of delivery, you can refund the product in case you do not like it.

                      I have requested for cancellation with in trail period 15days.

                      Registered mobile number - [protected]
                      Student : Kartikeya reddy
                      Mail ID : [protected]@yahoo.com

                      Payment details
                      Fullerton EMI - [protected] - 53000
                      Paytm BYJUS[protected]
                      +1 photos
                      Jul 16, 2022
                      Complaint marked as Resolved 
                      resolved by bujus
                      BYJU's customer support has been notified about the posted complaint.
                      I want to cancel my kid class but nobody responding please cancel our admission plz, abdul wahab mobin
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                        Rahul Bhabudade
                        Jul 11, 2022
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                        Address: Banglore
                        Website: Www.byjus.com

                        Byjus fired 2700 employees in one day
                        I was one of them.
                        They said extra pay will be provided whoever will be leaving the organization now. And it's been more than 40 days since I left my job i didn't received any FNF settlement till now and didn't received that extra pay too.
                        Please help someone.
                        BYJU's customer support has been notified about the posted complaint.
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                          shashidj
                          Jul 11, 2022
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                          Resolved

                          Address: 21 1st cross 4th stage BEML Layout RR Nagar

                          I had taken byjus course for my son on 27/06/22 he attended only one class now he is not willing to attend last time also I took this course and wasted my 57000 now again I don't want to waste my money so as there policy I called them to cancel within 15days they are not ready to contact me i even sent a email regarding this but no response kindly help me stop this emi payment simply of no use
                          Jul 11, 2022
                          Complaint marked as Resolved 
                          BYJU's customer support has been notified about the posted complaint.
                          Jul 11, 2022
                          Updated by shashidj
                          Please help me resolve this here are the details

                          I have taken byjus course 11th and 12th jee on 11/072022 . and I was contact byjus mentor to cancelled application and refund money but they give some excuses and don't refund money but mujhe join hone ke liye sirf 6 to 7 day hi hau hai . I don't understand byju's lecture I don't like it. please contact me and solve my problem and refund money.
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                            S2k2
                            from Mirzapur, Uttar Pradesh
                            Jul 11, 2022
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                            Sales order No:[protected]
                            I requested for reschedule of classes on jun 30 as student school has been resumed and it clashes with byjus classes timing, I 'm calling them on daily basis to change the timing as student is losing his classes. It's been 12 days I've requested for it and student has lost 26 classes, but no one is responding and classes is still not resolved. I get promised on each day that they will check and get back to me but none of them came back.
                            Byju's is doing mental harrassment of customers, I was thinking about the suicide because they are ruining my brother future. To process any request I need to call more than 50 email and more than 50 calls. they always do promise to call back and resolve the issue but I never received any call back and to resolve any issue it take more than two months.
                            I've sen more than 20 emails to the CEO of byjus but he never replied. Please process the request this time otherwise I'll do suicide on the name of byjus as I'm being mental harrased by byjus and his ceo and their employees.
                            BYJU's customer support has been notified about the posted complaint.
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                              Noor Aiman Fathima
                              from Shimoga, Karnataka
                              Jul 11, 2022
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                              Address: Koramangala, Bengalore,(KT), Bangalore,560095
                              Website: www.byjus.com

                              I am Noor Aiman Fathima, we have financial issues, My mom had operation and i am not going to school, we are shifting to village in grandma home, we can't continue our loan, I had already send email in [protected]@byjus.com my email id is [protected]@gmail.com, humble request to you cancel our loan and refund us,
                              Thank you
                              BYJU's customer support has been notified about the posted complaint.
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                                SuperClasher
                                from Lucknow, Uttar Pradesh
                                Jul 11, 2022
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                                Today I got a call that I am not going to be provided with the ADVANCED books and lecture as I did not gave MAINS. I have paid fully for my service. This is not for me but for Piyusha Singh.There are no terms in terms and conditions like this.
                                BYJU's customer support has been notified about the posted complaint.
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                                  SuperClasher
                                  from Lucknow, Uttar Pradesh
                                  Jul 11, 2022
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                                  Hi. Today I got a call if I had done my mains or not. I decided am not going to give it for some reasons. Now BYJU's is saying that I won't get the books I paid for, lectures as I did not give my JEE mains. I felt like this must be some type of scam. Read the terms : No mention of such thing.

                                  I do not have any proof now but after a bit more time I will have it when no book will be sent and my account will be closed
                                  BYJU's customer support has been notified about the posted complaint.
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                                    from Bhubaneswar, Odisha
                                    Jul 10, 2022
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                                    Address: 2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road Bengaluru Bangalore District Karnataka India 560029

                                    I have purchased a course from BYJUS on. It's been 8 months I am waiting for it when it will be canceled. I have mailed them in between 15 days, But they said it's in process. They are just harassing the parents. I have mailed at [protected]@byjus.com & [protected]@byjus.com. But they are not responding.

                                    Course Delivered date -16. 11.2021
                                    And I raised a cancellation request through mail on - 23.11.2021

                                    In between 15 days I raised the cancellation request. bUt they didn't cancel my course yet.

                                    It is submitted that my brother is not taking the benefits of the products and is not keen to continue
                                    Hence You are requested to instruct the Byjus company to close my loan account which they have fraudulently.

                                    Thanks & Regards,
                                    Hitesh Kumar Senapati
                                    [protected]@gmail.com
                                    +1 photos
                                    BYJU's customer support has been notified about the posted complaint.
                                    Jul 10, 2022
                                    Updated by [email protected]
                                    Sending you few attachment.

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                                      HariSudarshan2
                                      Jul 10, 2022
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                                      Hi, I am the parent of student Nisaanth. Still now your senior manager hasn't contacted us and EMI's are debiting from my account.I have done with every formality I have canceled within 15 days trial period. I have returned the product. I also sent all the proof but still my money is not yet refunded. I don't know why my request is in progress. I have done everything correctly as mentioned but still, my money wasn't refunded instead of that you are taking my money as EMI. What type of logic is this?. First of all, cancel the loan it was irritating even I had returned your product but you are taking the loan amount. Is this fair? .whenever I mail to your team the reply was our senior manager will contact you, but still, now he/she hasn't contacted me. Please take this as seriously and reply ASAP. In this mail I have attached all the proof once again please verify and refund my money. The total refundable amount is 9119 INR.I canceled the product on the 6th of May and returned the product on June 7 but still now our money has not been refunded.
                                      BYJU's customer support has been notified about the posted complaint.
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