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BYJU's Complaints & Reviews

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Updated: Jun 19, 2025
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BYJU's reviews & complaints page 49

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R
Ritika2727
from Jalandhar, Punjab
Jun 6, 2022
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The agent came from byjus to make order provided all the wrong information. He told us that we can cancel it anytime and he will initiate cancellation after 15 days if we are not satisfied. We asked him to cancel after before 15 days he said it can only be done after 15 days and after that he stopped picking up our phone. The classes are not working properly and i have to pay huge interest to the bank on EMI.
BYJU's customer support has been notified about the posted complaint.
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    D
    Dilip...
    from Hingoli, Maharashtra
    Jun 5, 2022
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    I have ordered a product from byjus class 6 to 8 learning class on samarth ramesh nangare I have cancelled the product within their 15 days refund policy it's almost a month over but they still not refund my money please look at this
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      Naina9650
      from Ghaziabad, Uttar Pradesh
      Jun 5, 2022
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      Address: Aakash Nagar Ghaziabad

      I want to cancel my order but Byju's did not accept my cancellation request and they told me about my 1st EMI deducted on July but this is wrong information My 1st EMI will be deducted on 7th June 2022, I continued with a request please cancel my order before emi but they are not responding to my request please help me and cancel my order before emi of 7th june 2022, and refund my money (15000)

      My order ID - SSO[protected]
      Account premium ID[protected]

      Mobile no - [protected]
      Student Name - Aarav Panwar
      BYJU's customer support has been notified about the posted complaint.
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        A
        aadityakhanna
        Jun 5, 2022
        Resolved
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        Resolved

        Dear Sir\Mam

        Please help me getting by Refund processed form Byjus. I enrolled for On Jan 2022 and paid fulll fee in advance but due to some circumstances cancelled the same with in 1 week of paying the fees, Till date I am called by so called Senior mentors\employee\Manager and in email they see they will reply soon buts its more than 4 Months but still money not refunded.

        Now even they have stopped replying to my emails, could you please help me getting refund done asap or provide me thier senior Management contact details so that I can call\meet them with all proof of my communications

        they are creating new tickets but old tickets remain unresolved

        regsitered email id :[protected]@hotmail.com
        ==================
        New ticket created for 457888 - New ticket created for 449937 - New ticket created for 433266
        =========================
        Regards

        Aditya
        [protected]
        Apr 12, 2023
        Complaint marked as Resolved 
        resolved after much follow up, still my interest I paid to bank for this time is not refunded but i got major chunk of the moneyy
        BYJU's customer support has been notified about the posted complaint.
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          N
          Neha@143
          from Delhi, Delhi
          Jun 4, 2022
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          Address: Delhi

          Hi Guys,

          Byjus management is a fraud. It has taken money for my brother admission and no admission done and also not returning the total fee of 25000 approx.

          Total fraud.
          #Byjus
          #education_minister
          #EducationForAll
          BYJU's customer support has been notified about the posted complaint.
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            M
            mdshaheer
            Jun 4, 2022
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            Address: Banglore

            Byjus aren't cancelling my Aakash live lecture they said they will and I have recording of it I haven't even activated my classes and I want my refund back as soon as possible I always trusted byjus and always gave them good rating and now this time they are doing such type of thing this is unbelievable if byjus won't contact and return my 55000 back I will go legally and I have receipts of purchase and recording of the employees of byjus including the senior manager and her direction and her hope of giving refund
            +1 photos
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              mdshaheer
              Jun 4, 2022
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              Address: Banglore
              Website: byjus.com

              I have call them several time but no response they are just taking my days I haven't even activated class but they are just taking my days and not giving me refund
              BYJU's customer support has been notified about the posted complaint.
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                S
                Seenivs
                Jun 4, 2022
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                Address: Byjus banergatta road Bangalore

                I took byjus course for my kid on Apr 3rd via my debit card emi. The salesperson Subhathri talked very nicely and assured me refund of in not satisfied with the product. Mentor called only twice after taking the course and after that there were no follow-ups. Immediately on Apr 9th i sent message to salesperson that i want to cancel my course immediately. She told i will recive call back from cancellation dept but I'm yet to get any calls. Already one emi gone and tomorrow secund emi. Also i paid 5k sas enrollment fee.

                So i request byjus to cancel subscription of 53k aana refund my money immediately. Don't try living on other people's hard earned money. I'llsue your company and make sure it is published in press papers

                Plz refund my money and close my debit card loan at the earliest
                BYJU's customer support has been notified about the posted complaint.
                Jun 05, 2022
                Updated by Seenivs
                The salesperson had blocked my number. Her name Subhathri ghosh and number [protected]
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                  4
                  421
                  from Nashik, Maharashtra
                  Jun 3, 2022
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                  Dear Sir, After Continuously followup & calling to service no. [protected].we have not received any confirmation from your side for cancellation processing.today once again we have msg received from loan department for paying installment we already requested you we are unable to pay installment. Requests you again & again pls Deactivate our loan and course & return your kit etc.
                  Thnks & RegardsDeepak Lalwani
                  BYJU's customer support has been notified about the posted complaint.
                  Jun 06, 2022
                  Updated by 421
                  Dear Sir/Madam,
                  It has been told from your side Phone no. [protected] here that if we paid our deposit Rs 5000 down payment and Rs 5583.00 in the next installment whose date is 7th of june 2022, then the tablet will become in my property. and the remaining loan and courses etc will be closed immediately.

                  If it is correct then I am ready, please confirm in the mail.

                  Thanks & Regards
                  Deepak Lalwani
                  [protected]
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                    A
                    Aritra Karmakar
                    Jun 3, 2022
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                    The company of byju's did not keep any of the promises made by the representative of byju's.They gave me a course of seven & eight instead of a course of eight & nine.She told me that I could give it up if I could not understand or not feel interest on it.At the time of admission the representative was hiding the fact that I could apply for leave within the fifteen days.The company's mentor was informed of my incovenience but she/he did not take any action.Please help me to close the bank's EMI.
                    BYJU's customer support has been notified about the posted complaint.
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                      Radhika Rathor
                      Jun 3, 2022
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                      Address: Jaipur Rajasthan

                      Dear sir/madam,
                      I had taken a TLP course for my cousin from byju's learning app. When byju's executive Mr. Prashant Sharma [protected] visited at our home for counseling, I clearly communicated to him that we will only take the demo of the product and if found useful only then i shall continue it. He confirmed about the 15 days demo programme that we can raise a refund request if we are not satisfied. We paid an initial amount of 5000 for registration which was also refundable if we discontinue within 15 days as per the refund policy mentioned in their application form. Payment ID of 5000 is BYJUS[protected] dated 25th April 2022. The amount payable was rs. 5000 as down payment and balance rs. 62000 through Avanse in 12 of instalments of rs. 5167 each.
                      Mr. Prashant Sharma (Sales executive of byju’s) committed me ( guardian) and the single working mother of the student that if we send cancellation email within 15 days of receiving the product we can cancel the subscription and we will get the refund of down payment of Rs.5000 and no further emi will be deducted from our bank account as the loan will be cancelled. This is also mentioned in the document provided by him.
                      As the student was not able to understand the content of the course, mother applied for cancellation within 10 days by calling Mr. Prashant. He insisted that he will arrange a different tablet programme for student and extend the demo period. He said if the student is still unable to understand the second course then they can finally cancel it. But the parent refused nd insisted on cancelling the product since 18th MAY because she couldn't afford the product. We sent emails about the cancellation of subscription.
                      We are continuously making phone calls and emails to the company byju’s and avanse that please complete the procedure of cancellation and refund the amount paid. But they are not responding. We are getting emi deduction reminders from bank end even after requesting cancellation.
                      Student's mother is a single hard working parent and only earns 9000 per month. She is so depressed about the loan. 1st Emi due date was 1st June and bank will make an auto debit on 7th June. We are trying to contact all day in order to avoid the inconvenience. They are not even synced with each other. The mother is not that literate so she completely relied on the sales representative Mr. Prashant and now the support team is saying why did u rely on sales person commitments. They are denying to cancel the loan application nd insisting to convince the student even if the issue is regarding content and fee. They are just avoiding the concern nd delaying it.

                      Please take immediate action on this.

                      Additional information –
                      Avanse Loan A/c [protected]
                      BYJU'S Premium Product (Order Number: SO-[protected])
                      Students name - Jiya Dabi
                      Total fee[protected]+62000 via Avanse )
                      +10 photos
                      BYJU's customer support has been notified about the posted complaint.
                      Jun 07, 2022
                      Updated by Radhika Rathor
                      Still no response from them
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                        S
                        sukriti mishra._
                        Jun 3, 2022
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                        False promises, scam, money fraud, no response from company

                        Respected sir/ma'am
                        I am a 10th pass from batch 2022-23, currently in grade 11th from science stream. i want to pursue a career in the field of medicine and hence I'm preparing for the neet examination ( 2024 ) . i have been studying from the free version of byjus ever since lockdown started so when i had to choose an institute for my neet preparation, i received a call from the byjus councellors after which they scheduled a home counseling...
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                        A
                        Anushree Nishant
                        Jun 3, 2022
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                        Address: Byju's Corporate Office, Goldfinch 2nd Floor, Bunts Hostel Rd, Near Jyoti, Mangalore, Karnataka

                        Order ID:SO-[protected]
                        Registered Mobile Number:[protected]
                        Registered Email ID:[protected]@gmail.com

                        Rs 10, 000 to be refunded to Savings Account[protected] ifsc ICIC0000004
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                          M
                          moorthyrv
                          Jun 3, 2022
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                          Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
                          Website: www.byjus.com

                          Student Name: Adwaithsai SR
                          Parent name: Ramamoorthy
                          Parent email ID: [protected]@yahoo.co.in
                          Parent mobile number: [protected]

                          Product purchased: Class 4-10 Tablet and course content worth ~1L

                          The issue: When I bought this product they said IGCSE is coming and they will change my son's course to IGCSE. I am following up with them for the past 2-3 years and every time they say they I will forward it to the "specific" department and they will enable it before 8 PM today or a maximum of 48 hours. These stories continued for 2 years.

                          Suddenly one day they said they don't have IGCSE but they can map the syllabus and give it to us. I was OK with that too but no luck same story continued.

                          Again one of the CSR told me that they have IGCSE and they will convert my son to IGCSE. This game continues and nothing happens my son is unable to use the product from the time of purchase.

                          As the solution, I request for refund of the amount as they could not deliver to the promises and product for no use.
                          BYJU's customer support has been notified about the posted complaint.
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                            Y
                            Yadu Krishna
                            from Vadakara, Kerala
                            Jun 2, 2022
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                            Resolved

                            Salary Not credited

                            I'm resigned from byjus as BDT and i did not received my stipend where all the people got their pay where can i raise this issue when will they pay my stipend...
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                            Babashri Lingaraj Prasad Gumansingh
                            from Asansol, West Bengal
                            Jun 2, 2022
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                            Respected Sir,
                            With due respect I beg to state that I had taken Byjus subscription at Rs.5000 on 17-04-22 and the educational supporting materials reached my home through courier on 25-04-22. As per the terms and conditions I write a mail to [protected]@byjus.com that i want to cancel my subscription and refund due to my child don't like it. But they call me and asked to reduce the charges but i said my child don't like it. They said we will send you a mail then after your confirmation we will go for it. But on 01-06-22 a massage got by me that i have to pay rs1583 emi on 07-06-22 without my acknowledgement and call back regarding this. In the same date a executive call me that my previous emi Rs4942 is converted to rs1583. I said her to mail me what you talk to me several time but she said we can't mail you.
                            In 01-06-22 i again mail byjus that please reply my previous queries which is not understand by me.
                            And today while received a massage that my previous emi is not cancelled, and i have to pay rs4942 i am very much sad and harassed.
                            Therefore I would request you to pease help me fir refund my Rs5000 and stop my subscription from byjus.

                            Thanks and regards
                            Babashri Lingaraj Prasad Gumansingh
                            Byju register no.[protected]
                            +1 photos
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                              Teena11
                              from Delhi, Delhi
                              Jun 2, 2022
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                              Address: NOIDA
                              Website: byjus.com

                              I have taken the byjus subscription for my child Devansh kumar . Our mentor is Ms. Simmi negi told us if we not satisfy with the product we cancel our product withing 15 days and we are totally not satisfied with the byjus and already inform to Ms. Simmi and email to byjus support email ID many times. But no response we will receive from them. Now the EMI is schedule for deduction from account. we want to cancel the subscription and refund our paid amount.
                              +1 photos
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                                Sapla
                                from Habra, West Bengal
                                Jun 2, 2022
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                                I call byjus customer service to cancel my subscription. But their is no answer yet. My 15 days is running out.
                                BYJU's customer support has been notified about the posted complaint.
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                                  Archee Mewara
                                  Jun 2, 2022
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                                  Cancellation, refund

                                  I am trying to contact byjus for my cancellation but my calls are not being answered.vits been more than 15 days since I contacted them, i have even emailed several times but no response from their team
                                  We are very much disappointed...
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                                  prabhatz
                                  from NEW DELHI, Delhi
                                  Jun 1, 2022
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                                  Website: byjus.com

                                  We had enrolled our son Master Shivam with Byju. We have been trying to get the registration cancelled for the last 21 days. For the reasons mentioned below,

                                  Reasons
                                  1. No personal touch during live classes.
                                  2. Forget about two teachers not even one is available.
                                  3. Mentor not available.
                                  4. No clue guidance or registration available for competative exams.
                                  5. No performance review no tracking
                                  Thanks
                                  6. Mentors are being changed frequently
                                  7. Majority of the commitments maid during registration are not being honoured to.

                                  8. Numerous calls and mails but no response.

                                  A week back it was told by Mr Tribhuvan Narayan that the camcellation request has been processed and Byju representatives would call up to do the formalities.
                                  But neither any one has called up not our calls are getting replied to.

                                  It has now become almost impossible to reach out to Byjus representative. Byju has resorted to an unethical practice that, Calls from the registered numbers are put in an infinite loop. whereas they are promptly being attended to from an unregistered number. Thus has been verified at least five to six times, informed and demonstrated to the Byjus representatives also.

                                  kindly assist us on getting the cancellation processed.
                                  thanks.
                                  BYJU's customer support has been notified about the posted complaint.
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