BYJU's Complaints & Reviews

Placed my order with Byju's sales representative who visited us on 05 May 2022. Paid amount Rs 8000+44000 for 1 yrs/ course class 10 CBSE BOARD. My daughter did not like the poor proces of studies in two to three classes and immediately send mail to refund process ( as we have been confirmed by representative upon not liking the study. Till 10th June 2022, we were kept in dark about refund process and all of sudden they process study material for which we said no, amount. Since last 30 days we are not being informed about status of cancellation. This is unnecessary harassment from Byju's team. We urge to resolve the issue and process refund ASAP.

Hello Team,

I have been chasing byjus support team for cancellation of subscription we purchased before few days, but they are not responding anything on confirmation for it,

Even their managers are calling and wasting our hours trying to convince us, but we do not want it and clearly mentioned it to them the number of times, even when their executive came for initial enrollment, he confirmed that if we cancel the subscription during the first 15 days, no questions will be asked and money will be refunded, but they are scammers, and stretching the issues,

I am asking them for steps to cancel it and confirmation of it, but no one is providing me details, even I am waiting for the address where I need to send the courier back with the started kit, but no one is responding and giving me proper details, Event I have to wait for 30 - 40 mins but the executives are too much busy and the phone is not connecting.

Please sort the issue and help me get my money refunded.

Thanks,
Nimesh

I m not satisfied with byjus product and services. Not suitable for my child. After 4 day of purchasing tablet not working. I complaint but all in vein. As per policy I have raised request within 15 days. But no refund given to me.

I am byju students class 12 pcmb, i have bought premium product of byju with live classes but after attending live classes one time we don't get any recordings of class so that we can revise the topic or if due to some reason we miss the class we can cover our syllabus due to it a lot of syllabus is left behind and pressure about huge syllabus is created..so plzz make the recordings of classes available fo revision as it is our board class and we can handle all the subjects properly.

Plzzz my sincere request.plzz add a new feature of recording last month a teacher told me that recordings will be available from month of June but it's yet not available..so plzz pay attention to my request.plzzz it s my humble request.every other company make recordings available to student but we cannot get and it's just simple basic feature, plzz think of. Students..and not just about earning money. we just get few pesonliased session otherwise no ay other souce of revison ieven after paying a huge amount of money. my main focus is that the company should provide us recordings

I want to cancel my course. My father can't able to pay the fees of my course. Byjus' agent who came to my house gave no documents and told me that I can stop this course anytime.But two months are going and I want to stop my course nothing is happen. The agent Sagar Gupta (ph no :-[protected]) don't contact with us .If I call or message him he cut the call and give me no reply.So please take a charge against this fraud .

As per your return policy please return the study package and refund my money to my bank account. If you are not replying, i want to take big action so please don't hurt me as past and please take action against this email. So i can continue my studies as soon as possible.

My name is Vinay Kumar Ahirwar I have taken Byju's premium subscription, there is a problem in understanding the language of teachers and some financial problem in my house due to which I cannot continue it further, I request you to cancel the subscription and kindly refund the money to me.

my registered mobile number:-[protected]
student mobile number:-[protected]
registered email id:- rk[protected]@gmail.com
Student's email id:- [protected]@gmail.com

tablet delivery date:- 31/05/2022
Books delivery date:- 06/06/2022
please help me.

My self Avneet Kumar f/o Abhinav Gupta.Abhinav, s register mobile number is [protected] and alternate mobile number is [protected].We are not satisfied with Byjus classes timing.We want cancel Abhinav's subscription.please cancel the application and refund the amount fastly in payment mode.we have returned Byjus tab and books kit.I have try to reach customer care by your cancellation helpline number but not reaching near him.please cancele this.

My self Avneet Kumar f/o Abhinav Gupta.Abhinav, s register mobile number is [protected] and alternate mobile number is [protected].We are not satisfied with your classes timing.We want cancel Abhinav's subscription.please cancel the application and refund the amount fastly in payment mode.we have returned your tab and books kit.I have try to reach you by your cancellation helpline number but not reaching near you.please cancele this.

I don’t want you service so pls return the money INR:11001 as soon as possible

I have taken three year course for my daughter (10, 11, 12) my child is not satisfied with their teaching as the content loaded in the tab is quite different from the syllabus of her school which we find difficult and confusing. She feels difficult to attend the class after school she feels burden to learn both.I would no longer require the service provided by byjus . We have already informed about the cancellation but Now they are not answering our phone calls and not responding to our request.they have already took my money for three months INR: 11001. Pls cancel and refund the money fastly.

We have requested for a refund since 8th june however the company only gives verbal assurances but no email confirmation that we will get the refund. Looks like they are just intentionally delaying and trying to drag this past the refund period, after which we can no longer get our money back. We wish to get an immediate refund. We've been calling everyday and everyday they say someone will call us back that day itself but simply lies. We want our money back

BYJu's 2 year program for 11th and 12th is taken for my daughter but they are playing recorded lecture and there is no 2 way interaction. the program is not effective and my child not able to understand and she failed in 11th as her performance get deteriorated. 1 year is pass out but no improvement. Hence send the mail for cancellation of program and return of remaining 1 year payment. But Their team is asking that It is not possible. Hence need to file this compliant.

Sir I have cancelled the process of Byjus course.but byjus do not refund my money. Six months are complete. Please Sir I gave my refund amount of RS 10, 000

One day i sudden got a call from byjus, he told me he was assigned for the counselling session for my sister . He came to my house nd i bought a course for my sister . The counsellor didn't guide me well that he is giving byjus loan for the course nd he proceeded . I raised a request to cancel my subscription in 15 days according to thier policy but now they're not responding to any mail and calls . I'm constantly calling and mailing them but they're refusing me to cancel my subscription. Kindly help me with the concern.

I want to cancel my subscription but they are not responding

I have requested for the cancellation of my loan in March in Byjus but I have not received any update on the cancellation.
I was told that my loan cancellation has been approved by the senior manager Ankita Kumari and was asked to ship the books and Tablet on a given address.
I did the same but even after the cancellation of my loan, EMI are getting debited from my account and the courier charges has not been refunded back to my back.
I have trying to connect with the cancellation team since last 4 days but I have got no response from their side.
This is not the way a company deals with it's customers.

I joined byjus as a BDT and after some weeks during the training they seperated me and not credited salary in my account and not responding to me.

I requested for the cancellation of EMI, Rs 5368.94 towards loan A/C[protected] for Bijus product.Reason is I'm not using it since January 2022, but company is deducting EMI, though I'm not using the product.Now stop my EMI and no more calls.Its mental harassment for me.

Dear Sir/Madam,
I have purchased Byju's Education for my son who was in 4th std that time for five years and I have Paid Rs 1, 05, 000 for that. But there wasn't any development in my son. That's why I decided to quit from the byju's education program and tried several times to contact with Byju's Team to refund my money after deducting my 1 year fees and the Tablet given by Byju's Team or any other initial cost. But still I didn't get any thing. Every time when I mailed them, their mentor called me discussing about my problem and told me to cantact the sales person. But the sale person has not picked up my phone. Kindly help me to get my refunds and obliged.

Hi Team,

Recently I have opted for Tuition Centre package . But is not helping my Kid.
So I have raised a request to refund money.
No Response for BYJUS team.

Kindly do the needful.
My details are Ph: [protected] & EmailID: [protected]@gmail.com