BYJU's Complaints & Reviews

Student Name: Adwaithsai SR
Parent name: Ramamoorthy
Parent email ID: [protected]@yahoo.co.in
Parent mobile number: [protected]

Product purchased: Class 4-10 Tablet and course content worth ~1L

The issue: When I bought this product they said IGCSE is coming and they will change my son's course to IGCSE. I am following up with them for the past 2-3 years and every time they say they I will forward it to the "specific" department and they will enable it before 8 PM today or a maximum of 48 hours. These stories continued for 2 years.

Suddenly one day they said they don't have IGCSE but they can map the syllabus and give it to us. I was OK with that too but no luck same story continued.

Again one of the CSR told me that they have IGCSE and they will convert my son to IGCSE. This game continues and nothing happens my son is unable to use the product from the time of purchase.

As the solution, I request for refund of the amount as they could not deliver to the promises and product for no use.

I'm resigned from byjus as BDT and i did not received my stipend where all the people got their pay where can i raise this issue when will they pay my stipend...

Respected Sir,
With due respect I beg to state that I had taken Byjus subscription at Rs.5000 on 17-04-22 and the educational supporting materials reached my home through courier on 25-04-22. As per the terms and conditions I write a mail to [protected]@byjus.com that i want to cancel my subscription and refund due to my child don't like it. But they call me and asked to reduce the charges but i said my child don't like it. They said we will send you a mail then after your confirmation we will go for it. But on 01-06-22 a massage got by me that i have to pay rs1583 emi on 07-06-22 without my acknowledgement and call back regarding this. In the same date a executive call me that my previous emi Rs4942 is converted to rs1583. I said her to mail me what you talk to me several time but she said we can't mail you.
In 01-06-22 i again mail byjus that please reply my previous queries which is not understand by me.
And today while received a massage that my previous emi is not cancelled, and i have to pay rs4942 i am very much sad and harassed.
Therefore I would request you to pease help me fir refund my Rs5000 and stop my subscription from byjus.

Thanks and regards
Babashri Lingaraj Prasad Gumansingh
Byju register no.[protected]

I have taken the byjus subscription for my child Devansh kumar . Our mentor is Ms. Simmi negi told us if we not satisfy with the product we cancel our product withing 15 days and we are totally not satisfied with the byjus and already inform to Ms. Simmi and email to byjus support email ID many times. But no response we will receive from them. Now the EMI is schedule for deduction from account. we want to cancel the subscription and refund our paid amount.

I call byjus customer service to cancel my subscription. But their is no answer yet. My 15 days is running out.

I am trying to contact byjus for my cancellation but my calls are not being answered.vits been more than 15 days since I contacted them, i have even emailed several times but no response from their team
We are very much disappointed...

We had enrolled our son Master Shivam with Byju. We have been trying to get the registration cancelled for the last 21 days. For the reasons mentioned below,

Reasons
1. No personal touch during live classes.
2. Forget about two teachers not even one is available.
3. Mentor not available.
4. No clue guidance or registration available for competative exams.
5. No performance review no tracking
Thanks
6. Mentors are being changed frequently
7. Majority of the commitments maid during registration are not being honoured to.

8. Numerous calls and mails but no response.

A week back it was told by Mr Tribhuvan Narayan that the camcellation request has been processed and Byju representatives would call up to do the formalities.
But neither any one has called up not our calls are getting replied to.

It has now become almost impossible to reach out to Byjus representative. Byju has resorted to an unethical practice that, Calls from the registered numbers are put in an infinite loop. whereas they are promptly being attended to from an unregistered number. Thus has been verified at least five to six times, informed and demonstrated to the Byjus representatives also.

kindly assist us on getting the cancellation processed.
thanks.

As discussed with your Manager, ECS will not stop and ecs is being deducted continuously.
You have committed for NOC certificate.

Shrawan
[protected]...

This thread was updated on May 16, 2022
Dear Concern
I have submitted a cancellation request in byju's and my my order Id
registered contact number [protected] [protected]. They said that my cancellation is in progress and would get a call from byju's soon. I have not received the call or any messages from them. I want to make sure that my product is cancelled. IIFL loan department is disturbing me by calling me daily for emi. Please help me. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refuno the amount. Please help me.

3 days ago, I got a notification saying that I had to set up the SD card. And then when I setup the SD card, I opened the BYJUS application it was asking for my pin validation of 10th grade. Please provide me with pin validation of 10th grade. Also I had tried calling byjus helpline but no one responded back to the call. please provide it fast my studies are disturbed too.
Thankyou so much for your concern.

Dear,

Myself Sandip Gohil from UAE country. My daughter having subscription of grade 8. While deal I asked them for live classes with byjus app for Grade 8th because I am interested in live classes, they agreed for same, but they make Invoice wrong which one I paid by trust of byjus reputation. Now they said you have to extra pay for live class for grade 8th because in Invoice didn't mention. Couple of time I contact with customer care but they did not support. I asked them to give me the telephonic recording and mock class recording but they refused for that. While all communication during purchasing subscription, Marketing guy never told me that you have to pay for grade 8th live class. Now they are lying for that live class only for grade 7 which one they told me complementary while deal.

One thing I address here I took this subscription on January 2022 on that time my daughter in end of grade 7th(2 mont remaining). So how I could asked for grade 7 live classes. But those all people are not agreed for that. Also refused to show me for recording of our communication.

If you have further query please feel free to call me on [protected].

I have not recieved my books. It has been 1 month my book has been placed but till now I have not recieved. Please deliver it fast. I have to start my class 11. Please respond as soon as possible

I took byju's premium before 10 months
on 20th, may, 2022 my learn station stopped working due to some hardware issue. I called to byju's technical team. They said they will send a new lenovo tab within 3-4 working days. On 30th, may, 2022 we called to byju's technical team because the tab was not recived. They are saying you gave complaint to us but complaint was resolved and closed. Again we raised complaint. Now if we are calling to them, they are listening to our complaint and saying you will get a call after 40 minutes or they are saying that they will connectcall to higher authority on keeping our call in hold. After waiting 40minutes no call is comming from bjyus. Please take an immediate action

I've purchase CAT course worth 38000/- on 24/5/2022 without any counsellor. I received confirmation mail as below. I tried reaching out to you guys several times but there were no output. I've been patient for 6 days as I want to start my CAT preparations. Kindly solve the issue and deliver my course or money please.

I have subscribed a course for my child and after 10-12 days i raised cancellation request but till now not received any update.
I also sent a mail before 3 days but not received any response from Byju's.
Please resolve my issue.

As per above subject i brought byjus product on 13/02/2022 after that i was cancel the same sent mail to cancellation @byjus.com and called help line also and contacted to marketing officer with whatsup told the canceltion of the product but they are not cancel now i got massage today that my EMI will start on 5th of next month by Birla finance i have mail copy with me and whatsup also i have today also tried to contact teme but no response our student name :saanvi datanal byjus registration number [protected]

Sir, I took Byjus course for my son Abedhya on 03March2022. But he is not able understand the course. So in this matter I sent so many emails to cancel the course to Byjus. Also I talked to the executives of the Byjus and explained my problem very clearly. The IIFL persons forced and harrased me for the EMI. Iam suffering from mental tension in this issue. The Byjus persons are too neglecting in this matter. So I am requesting to please kindly cancel the course abd refund my deposit as early as possible. Thank you.

The learning Tab is not working properly & we can't communicate with mentors as our mobile number is blocked by Byjus. Every day different person is calling to us introducing themselves as byjus manager & every time we are telling our problems that " we are unable to contact mentors our mobile numbers are blocked & our tab is not working properly. Also no mentors are communicating with us. No body is assessing my daughter from byjus side" but end of the day we find no result. We need to resolve this issue as early as possible. I mailed lot of times to byjus support team but no positive result found.

I wan't to stop Byju's course after 4 months, since my son is having a medical problems and needs to have an operation, So. I wan't to stop deduction of EMI. any amount deducted since, won't needs to be refunded. But the customer support team is saying that, it can't be stopped in between.
Its feel like they are cheating public

RE: Fwd: Request for cancel the admission, give proper adress send the parcel with courier service [ ref:_00D2w3yRgl._5009G26MKB:ref ] Phone record Shweta Madam Senior Manager byjus.
Dear Sir/Ma'am,

Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. For any further updates kindly write back to us.

Warm regards,
Team BYJU'S
BYJU's Complaint Status Update [ID: 3197422]
BYJU's Complaint Status Update [ID: 3197423]
BYJU's Complaint Status Update [ID: 3197425]

SENIOR MANAGER, SHWETA MADAM
PHONE CALL RECORDING,
PLEASE SEND ME ADRESS
Kindly cancel the admission, , refund my money.