BYJU's Complaints & Reviews

I call byjus customer service to cancel my subscription. But their is no answer yet. My 15 days is running out.

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I am trying to contact byjus for my cancellation but my calls are not being answered.vits been more than 15 days since I contacted them, i have even emailed several times but no response from their team
We are very much disappointed...

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Website: byjus.com

We had enrolled our son Master Shivam with Byju. We have been trying to get the registration cancelled for the last 21 days. For the reasons mentioned below,

Reasons
1. No personal touch during live classes.
2. Forget about two teachers not even one is available.
3. Mentor not available.
4. No clue guidance or registration available for competative exams.
5. No performance review no tracking
Thanks
6. Mentors are being changed frequently
7. Majority of the commitments maid during registration are not being honoured to.

8. Numerous calls and mails but no response.

A week back it was told by Mr Tribhuvan Narayan that the camcellation request has been processed and Byju representatives would call up to do the formalities.
But neither any one has called up not our calls are getting replied to.

It has now become almost impossible to reach out to Byjus representative. Byju has resorted to an unethical practice that, Calls from the registered numbers are put in an infinite loop. whereas they are promptly being attended to from an unregistered number. Thus has been verified at least five to six times, informed and demonstrated to the Byjus representatives also.

kindly assist us on getting the cancellation processed.
thanks.

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As discussed with your Manager, ECS will not stop and ecs is being deducted continuously.
You have committed for NOC certificate.

Shrawan
[protected]...

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This thread was updated on May 16, 2022
Dear Concern
I have submitted a cancellation request in byju's and my my order Id
registered contact number [protected] [protected]. They said that my cancellation is in progress and would get a call from byju's soon. I have not received the call or any messages from them. I want to make sure that my product is cancelled. IIFL loan department is disturbing me by calling me daily for emi. Please help me. Now i don't want above product because no body will responding. They are cheater. Please cancelle the application and refuno the amount. Please help me.

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Jun 01, 2022

Updated by Shekar AKKENAPALLY On cancelation date is 15 may 2022.still there Is no problem solution.
Received kit on 09May 2022 .
Loan messages are disturbing my ..cibil score ..decrease

How they send loan repayment ..schedule I already canceled from byju ...

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3 days ago, I got a notification saying that I had to set up the SD card. And then when I setup the SD card, I opened the BYJUS application it was asking for my pin validation of 10th grade. Please provide me with pin validation of 10th grade. Also I had tried calling byjus helpline but no one responded back to the call. please provide it fast my studies are disturbed too.
Thankyou so much for your concern.

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Address: BLDG 159, Flat# 0302,

Dear,

Myself Sandip Gohil from UAE country. My daughter having subscription of grade 8. While deal I asked them for live classes with byjus app for Grade 8th because I am interested in live classes, they agreed for same, but they make Invoice wrong which one I paid by trust of byjus reputation. Now they said you have to extra pay for live class for grade 8th because in Invoice didn't mention. Couple of time I contact with customer care but they did not support. I asked them to give me the telephonic recording and mock class recording but they refused for that. While all communication during purchasing subscription, Marketing guy never told me that you have to pay for grade 8th live class. Now they are lying for that live class only for grade 7 which one they told me complementary while deal.

One thing I address here I took this subscription on January 2022 on that time my daughter in end of grade 7th(2 mont remaining). So how I could asked for grade 7 live classes. But those all people are not agreed for that. Also refused to show me for recording of our communication.

If you have further query please feel free to call me on [protected].

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Jun 01, 2022

Updated by sandip gohil Please resolve my concern as soon as possible.

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I have not recieved my books. It has been 1 month my book has been placed but till now I have not recieved. Please deliver it fast. I have to start my class 11. Please respond as soon as possible

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Address: NVR STREET, MOTINAGAR, MADANAPALLI

Website: byjus.com

I took byju's premium before 10 months
on 20th, may, 2022 my learn station stopped working due to some hardware issue. I called to byju's technical team. They said they will send a new lenovo tab within 3-4 working days. On 30th, may, 2022 we called to byju's technical team because the tab was not recived. They are saying you gave complaint to us but complaint was resolved and closed. Again we raised complaint. Now if we are calling to them, they are listening to our complaint and saying you will get a call after 40 minutes or they are saying that they will connectcall to higher authority on keeping our call in hold. After waiting 40minutes no call is comming from bjyus. Please take an immediate action

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I've purchase CAT course worth 38000/- on 24/5/2022 without any counsellor. I received confirmation mail as below. I tried reaching out to you guys several times but there were no output. I've been patient for 6 days as I want to start my CAT preparations. Kindly solve the issue and deliver my course or money please.

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I have subscribed a course for my child and after 10-12 days i raised cancellation request but till now not received any update.
I also sent a mail before 3 days but not received any response from Byju's.
Please resolve my issue.

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As per above subject i brought byjus product on 13/02/2022 after that i was cancel the same sent mail to cancellation @byjus.com and called help line also and contacted to marketing officer with whatsup told the canceltion of the product but they are not cancel now i got massage today that my EMI will start on 5th of next month by Birla finance i have mail copy with me and whatsup also i have today also tried to contact teme but no response our student name :saanvi datanal byjus registration number [protected]

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Sir, I took Byjus course for my son Abedhya on 03March2022. But he is not able understand the course. So in this matter I sent so many emails to cancel the course to Byjus. Also I talked to the executives of the Byjus and explained my problem very clearly. The IIFL persons forced and harrased me for the EMI. Iam suffering from mental tension in this issue. The Byjus persons are too neglecting in this matter. So I am requesting to please kindly cancel the course abd refund my deposit as early as possible. Thank you.

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The learning Tab is not working properly & we can't communicate with mentors as our mobile number is blocked by Byjus. Every day different person is calling to us introducing themselves as byjus manager & every time we are telling our problems that " we are unable to contact mentors our mobile numbers are blocked & our tab is not working properly. Also no mentors are communicating with us. No body is assessing my daughter from byjus side" but end of the day we find no result. We need to resolve this issue as early as possible. I mailed lot of times to byjus support team but no positive result found.

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Address: Bengaluru, Karnataka, India

I wan't to stop Byju's course after 4 months, since my son is having a medical problems and needs to have an operation, So. I wan't to stop deduction of EMI. any amount deducted since, won't needs to be refunded. But the customer support team is saying that, it can't be stopped in between.
Its feel like they are cheating public

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Address: Swapnalay Apartment , Barasat, Kolkata

RE: Fwd: Request for cancel the admission, give proper adress send the parcel with courier service [ ref:_00D2w3yRgl._5009G26MKB:ref ] Phone record Shweta Madam Senior Manager byjus.
Dear Sir/Ma'am,

Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. For any further updates kindly write back to us.

Warm regards,
Team BYJU'S
BYJU's Complaint Status Update [ID: 3197422]
BYJU's Complaint Status Update [ID: 3197423]
BYJU's Complaint Status Update [ID: 3197425]

SENIOR MANAGER, SHWETA MADAM
PHONE CALL RECORDING,
PLEASE SEND ME ADRESS
Kindly cancel the admission, , refund my money.

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Address: Swapnalay Apartment , Barasat, Kolkata

Greetings from Consumer Online Foundation, the first and only organization certified as per International Standard ISO9001:2015 for Consumer Complaint Redressal Services!

At the onset, we would like to thank you for trusting Consumer Online Foundation to address your complaint as a consumer. We would request you to please lodge your complaint with the National Consumer helpline @Toll-Free Number[protected] or 14404, which is managed by the Government to address all such consumer issues concerning consumers like you. Kindly register your complaint there.

In case your problem is unresolved or the inability to reach a conclusion, you are welcome to come back to us with the details of the outcomes from the Opposite Party(s) and the intervention of the National Consumer Helpline for us to take it forward on your behalf.

We look forward to your prompt resolution. Do keep us updated on the progress. Working in the interest of the consumers in India.

With warm regards

Prof Bejon Kumar Misra & Team

Your complaint is registered with the following details:

Complaint ID : 10026018

Name : Disha mondal

Email : [protected]@gmail.com

complain : Disha Mondal with her parents

Address : Date 21/05/2022
Dear sir, With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022. Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely. Disha Mondal. Contact no - [protected] / [protected]. mail I'd - [protected]@gmail.com

City : Kolkata

State : West Bengal

Complaint Against : Byju's

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BYJU's customer support has been notified about the posted complaint.

May 23, 2022

Updated by Disha Mondal Greetings from Consumer Online Foundation, the first and only organization certified as per International Standard ISO9001:2015 for Consumer Complaint Redressal Services!

At the onset, we would like to thank you for trusting Consumer Online Foundation to address your complaint as a consumer. We would request you to please lodge your complaint with the National Consumer helpline @Toll-Free Number[protected] or 14404, which is managed by the Government to address all such consumer issues concerning consumers like you. Kindly register your complaint there.

In case your problem is unresolved or the inability to reach a conclusion, you are welcome to come back to us with the details of the outcomes from the Opposite Party(s) and the intervention of the National Consumer Helpline for us to take it forward on your behalf.

We look forward to your prompt resolution. Do keep us updated on the progress. Working in the interest of the consumers in India.

With warm regards

Prof Bejon Kumar Misra & Team

Your complaint is registered with the following details:

Complaint ID : 10026018

Name : Disha mondal

Email : [protected]@gmail.com

complain : Disha Mondal with her parents

Address : Date 21/05/2022 Dear sir, With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022. Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely. Disha Mondal. Contact no - [protected] / [protected]. mail I'd - [protected]@gmail.com

City : Kolkata

State : West Bengal

Complaint Against : Byju's

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Respected Sir/Madam,

My name is Shreyansh Gajera, I have registered my self for 12th Science A group class in Byju's Aakash learning centre located in Nikol, Ahmedabad, Gujarat.

My classes are supposed to start by now but when I have done inquiry they told me that they still do not have any Tutor and still looking to hire some hence they can not start the class.

So I asked to cancel my registration and provide refund. Now they told me that they can not do that as they do not have payment information.

I have registered through the person named Nirlay soni

I am attaching the images for payment transactions and registration number.

I have also send the email to you but no response.
Please do the needful to cancel the registration, all Mandates done by your Financial Partner and provide refund.

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BYJU's customer support has been notified about the posted complaint.

Jun 13, 2022

Updated by dipen30 Hello,

It's almost 10 days since I filed this complain and still not received any refund.

could any one please let me know the status of my query?

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Address: Swapnalay Apartment , Barasat, Kolkata

Date 20/05/2022 to 23/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected].
mail I'd - [protected]@gmail.com

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Address: Swapnalay Apartment , Barasat, Kolkata

Date 20/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected].
mail I'd - [protected]@gmail.com

+1 photos

BYJU's customer support has been notified about the posted complaint.

May 23, 2022

Updated by Disha Mondal Date 20/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected].
mail I'd - [protected]@gmail.com

May 23, 2022

Updated by Disha Mondal Date 20/05/2022 to 23/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected].
mail I'd - [protected]@gmail.com

BYJU's Complaints & Reviews

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BYJU's reviews & complaints page 50

For cancelling my subscription

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Cancellation, refund

Byjus online classes for 4th and 5th

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Stop / NOC of ECS against Loan No- 94371620898869

Byjus cancelation delay..

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I want a pin validation for my 10th grade

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Live classes of grade 8th not access

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Books are not delivered yet since 2 month

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Byju's

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CAT purchased

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I wants cancel my course.

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Cancellation of my product

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Cancellation of the Byjus course

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The learning Tab is not working properly & we can't communicate with mentors as our mobile number is blocked by Byjus

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Stopped Byju's course in between

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RE: Fwd: Request for cancel the admission, give proper adress send the parcel with courier service [ ref:_00D2w3yRgl._5009G26MK

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Complaint Consumer forums Submission ID - 10026018,Cancel Disha Mondal admission and refund the amount

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Request for cancel the admission

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Subject: Request for cancel the admission and send proper address send the parcel with courier

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Subject: Request for cancel the admission and send proper address send the parcel with courier

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