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BYJU's Complaints & Reviews

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Updated: Jul 22, 2025

Complaints 4211

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So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 51

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Sir, I took Byjus course for my son Abedhya on 03March2022. But he is not able understand the course. So in this matter I sent so many emails to cancel the course to Byjus. Also I talked to the executives of the Byjus and explained my problem very clearly. The IIFL persons forced and harrased me for the EMI. Iam suffering from mental tension in this issue. The Byjus persons are too neglecting in this matter. So I am requesting to please kindly cancel the course abd refund my deposit as early as possible. Thank you.

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The learning Tab is not working properly & we can't communicate with mentors as our mobile number is blocked by Byjus. Every day different person is calling to us introducing themselves as byjus manager & every time we are telling our problems that " we are unable to contact mentors our mobile numbers are blocked & our tab is not working properly. Also no mentors are communicating with us. No body is assessing my daughter from byjus side" but end of the day we find no result. We need to resolve this issue as early as possible. I mailed lot of times to byjus support team but no positive result found.

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Address: Bengaluru, Karnataka, India

I wan't to stop Byju's course after 4 months, since my son is having a medical problems and needs to have an operation, So. I wan't to stop deduction of EMI. any amount deducted since, won't needs to be refunded. But the customer support team is saying that, it can't be stopped in between.
Its feel like they are cheating public

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Address: Swapnalay Apartment , Barasat, Kolkata

RE: Fwd: Request for cancel the admission, give proper adress send the parcel with courier service [ ref:_00D2w3yRgl._5009G26MKB:ref ] Phone record Shweta Madam Senior Manager byjus.
Dear Sir/Ma'am,

Thanks for connecting with BYJU'S.
We've received and registered your refund request and are doing our best to address it.

Our Senior Manager will call you within the next 24 hours to help resolve your concern in the best possible way. For any further updates kindly write back to us.

Warm regards,
Team BYJU'S
BYJU's Complaint Status Update [ID: 3197422]
BYJU's Complaint Status Update [ID: 3197423]
BYJU's Complaint Status Update [ID: 3197425]

SENIOR MANAGER, SHWETA MADAM
PHONE CALL RECORDING,
PLEASE SEND ME ADRESS
Kindly cancel the admission, , refund my money.

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Address: Swapnalay Apartment , Barasat, Kolkata

Greetings from Consumer Online Foundation, the first and only organization certified as per International Standard ISO9001:2015 for Consumer Complaint Redressal Services!

At the onset, we would like to thank you for trusting Consumer Online Foundation to address your complaint as a consumer. We would request you to please lodge your complaint with the National Consumer helpline @Toll-Free Number[protected] or 14404, which is managed by the Government to address all such consumer issues concerning consumers like you. Kindly register your complaint there.

In case your problem is unresolved or the inability to reach a conclusion, you are welcome to come back to us with the details of the outcomes from the Opposite Party(s) and the intervention of the National Consumer Helpline for us to take it forward on your behalf.

We look forward to your prompt resolution. Do keep us updated on the progress. Working in the interest of the consumers in India.

With warm regards

Prof Bejon Kumar Misra & Team

Your complaint is registered with the following details:

Complaint ID : 10026018

Name : Disha mondal

Email : [protected]@gmail.com

complain : Disha Mondal with her parents

Address : Date 21/05/2022
Dear sir, With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022. Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely. Disha Mondal. Contact no - [protected] / [protected]. mail I'd - [protected]@gmail.com

City : Kolkata

State : West Bengal

Complaint Against : Byju's

BYJU's customer support has been notified about the posted complaint.

May 23, 2022

Updated by Disha Mondal Greetings from Consumer Online Foundation, the first and only organization certified as per International Standard ISO9001:2015 for Consumer Complaint Redressal Services!

At the onset, we would like to thank you for trusting Consumer Online Foundation to address your complaint as a consumer. We would request you to please lodge your complaint with the National Consumer helpline @Toll-Free Number[protected] or 14404, which is managed by the Government to address all such consumer issues concerning consumers like you. Kindly register your complaint there.

In case your problem is unresolved or the inability to reach a conclusion, you are welcome to come back to us with the details of the outcomes from the Opposite Party(s) and the intervention of the National Consumer Helpline for us to take it forward on your behalf.

We look forward to your prompt resolution. Do keep us updated on the progress. Working in the interest of the consumers in India.

With warm regards

Prof Bejon Kumar Misra & Team

Your complaint is registered with the following details:

Complaint ID : 10026018

Name : Disha mondal

Email : [protected]@gmail.com

complain : Disha Mondal with her parents

Address : Date 21/05/2022 Dear sir, With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022. Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely. Disha Mondal. Contact no - [protected] / [protected]. mail I'd - [protected]@gmail.com

City : Kolkata

State : West Bengal

Complaint Against : Byju's

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Respected Sir/Madam,

My name is Shreyansh Gajera, I have registered my self for 12th Science A group class in Byju's Aakash learning centre located in Nikol, Ahmedabad, Gujarat.

My classes are supposed to start by now but when I have done inquiry they told me that they still do not have any Tutor and still looking to hire some hence they can not start the class.

So I asked to cancel my registration and provide refund. Now they told me that they can not do that as they do not have payment information.

I have registered through the person named Nirlay soni

I am attaching the images for payment transactions and registration number.

I have also send the email to you but no response.
Please do the needful to cancel the registration, all Mandates done by your Financial Partner and provide refund.

BYJU's customer support has been notified about the posted complaint.

Jun 13, 2022

Updated by dipen30 Hello,

It's almost 10 days since I filed this complain and still not received any refund.

could any one please let me know the status of my query?

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Address: Swapnalay Apartment , Barasat, Kolkata

Date 20/05/2022 to 23/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected].
mail I'd - [protected]@gmail.com

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Address: Swapnalay Apartment , Barasat, Kolkata

Date 20/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected].
mail I'd - [protected]@gmail.com

BYJU's customer support has been notified about the posted complaint.

May 23, 2022

Updated by Disha Mondal Date 20/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected].
mail I'd - [protected]@gmail.com

May 23, 2022

Updated by Disha Mondal Date 20/05/2022 to 23/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected].
mail I'd - [protected]@gmail.com

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Address: Swapnalay Apartment , Barasat, Kolkata

Date 20/05/2022 to 23/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected]. mail I'd - mithu79monda

BYJU's customer support has been notified about the posted complaint.

May 23, 2022

Updated by Disha Mondal Date 20/05/2022
Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected]. mail I'd - mithu79monda

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Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

Student Name - ( Nikita Chavan )
Order Id - ( SO - [protected] )

I request you to send me a letter of acknowledgment for the cancellation of my subscription. If there are any further notifications, I can be contacted via email at this email address. ( [protected]@gmail.com )

Thank you for your patience. I hope to hear from you soon.

Please make it happen asap as I have been logged the request 3 days ago as still there is no such response given by the byju team and customer service.

+1 videos

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Address: Swapnalay Apartment, 2A, 2nd Floor, Nebadita sarani. Nabapally, Barasat, Kol - 700126

Website: [email protected]

RE: Subject - REQUEST FOR CANCEL THE ADMISSION [ ref:_00D2w3yRgl._5009G23v5S:ref ]Date 22/05/2022

Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected]. mail I'd - [protected]@gmail.com

May 22, 2022

Complaint marked as Resolved

email - [email protected] phone no - 9875490179 9564343736

BYJU's customer support has been notified about the posted complaint.

May 22, 2022

Updated by Disha Mondal RE: Subject - REQUEST FOR CANCEL THE ADMISSION [ ref:_00D2w3yRgl._5009G23v5S:ref ]Date 22/05/2022

Dear sir,
With due respect, I want to say that I had applied for application in the 'BTLP FOR CLASS 3 TO 7 Tallent learning apps you are offering. I have been given admission as my name is in the list of students who are able to get admission. It is to humbly request you to kindly cancel my admission to your prestigious Institute on the basic of my grandparents are treatments prostate biopsy, prostate MRI & grandma GALLBLADDER STONE OPERATION (Document are PDF format). My name is Disha Mondal, Recept no - TNLK[protected]. Date 14/05/2022.
Therefore, I request you to cancel my admission and kindly refund me the admission fees to help of my grandparents treatment and operation. I shall be very thanking you in advance. Your sincerely.
Disha Mondal. Contact no - [protected] / [protected]. mail I'd - [protected]@gmail.com

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Ravikant Kumawat

Jun 22, 2022

Doctor Advice to reduce screen time on mobile or laptop

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Address: Sur no 48/3 lane num 11 ganesh nagar wadgaonsheri pune 411014

My name is kamal kumar susawat my child name is Anveet susawat order id is SO-[protected](18-APR-2022) because after purchase this course I realize byzus services is not good because I tried to multiple of time contact with customdr care executive and waitin for responses minimum 1 to 1.2 hour but representative not responding also when your counsler come to my home he committed for your child 2 teacher assign for 5 year for your child 10 am to 8 pm but after purchasing the course your counsler is change also my child not interested for byzus tablet videos I tried to multiple time for watching video but he not interested so please cancle my order.

BYJU's customer support has been notified about the posted complaint.

May 22, 2022

Updated by Kamal.susawat My name is kamal kumar susawat my child name is Anveet susawat order id is SO-[protected](18-APR-2022) because after purchase this course I realize byzus services is not good because I tried to multiple of time contact with customdr care executive and waitin for responses minimum 1 to 1.2 hour but representative not responding also when your counsler come to my home he committed for your child 2 teacher assign for 5 year for your child 10 am to 8 pm but after purchasing the course your counsler is change also I tried to multiple of time contact to customer care and counsler but no response received

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Address: Sur num 48/3 lane 11 ganesh nagar wadgaonsheri pune 411014

My name is kamal kumar susawat my child name is Anveet susawat order id is SO-[protected](18-APR-2022) because after purchase this course I realize byzus services is not good because I tried to multiple of time contact with customdr care executive and waitin for responses minimum 1 to 1.2 hour but representative not responding also when your counsler Mr kashif come to my home he committed for your child 2 teacher assign for 5 year for your child 10 am to 8 pm but after purchasing the course your counsler is change he is provide fraud information, I tried to touch with counsler Or customer care executive but my call not connected with register number and I sent multiples mail to byjus team or managers but no response everyone, I am very tired please I request you cancel my order..

BYJU's customer support has been notified about the posted complaint.

May 22, 2022

Updated by Kamal.susawat My name is kamal kumar susawat my child name is Anveet susawat order id is SO-[protected](18-APR-2022) because after purchase this course I realize byzus services is not good because I tried to multiple of time contact with customdr care executive and waitin for responses minimum 1 to 1.2 hour but representative not responding also when your counsler Mr kashif come to my home he committed for your child 2 teacher assign for 5 year for your child 10 am to 8 pm but after purchasing the course your counsler is change he is provide fraud information, I tried to touch with counsler Or customer care executive but my call not connected with register number and I sent multiples mail to byjus team or managers but no response everyone, I am very tired please I request you cancel my order..

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Address: Chennai

I took course on IAS, but within a month of period I was informed that due to medical reason I can’t continue the course and I attached the medical records too it’s been 6 months now no cancellation is done I paid 6 month of emi still from collection team is threatening to make the payment seriously abfl telling we don’t care about your course with byjus. Kindly please go ahead and cancel the program.

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Address: Near Allhabad bank branch Ghurgutta Nanpara

My name is Rohit Kumar Tripathi and I bought Byju's learning app course on 01/02/2020 for 57000. While selling the learning app it was stated that the online guide would be frequented by the mentor and would help to explain the topic. I was given only one tablet which cost Rs 10000 and some books. After that till today the mentor did not help in my child's studies nor did he take any online class. Whenever I talk to him on the phone, it is...

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Address: Bangalore

Kindly help me to cancel the program which I took so many times I tried to cancel the program but from collection team they are threatening me to pay the emi if this continues, I can’t live in this world I’m jobless now. I took a course for 5 years now I paid almost 48k I’m asking to cancel the program as 1 year is enough for me but the collection team from abfl is threatening me.please help me to cancel this course

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So far, I have very worst experience with the BYJUS Grievance Team. Though I have paid through EMI Option for Rs.80000 and the invoice clearly says the payment is 80000, still the BYJUS team is telling they can refund only Rs.73k. This is totally unacceptable.

Please address this promptly, cancel the enrollment, collect/pickup the materials and refund me the full 80k. I will take care of settling my EMI accordingly.
Student Name : Srinika

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Address: Bangalore

Website: www.byjus.com

I have been contacted by Byjus for my kids education, I requested education package for my own two kids and my brothers kids ( 02) Total 04 kids. The total amount i need to pay in one year was 150000.00 for all 04 Kids including Byjus Kits ( 04 Tablets, bag, books and other items). I had a written deal with Byjus representative Mr. Mahaboob Basha Mobile No: [protected]. As per him, that i need to only pay 20000.00 as advance and rest i need to pay as No cost EMI. He told me that he can not create a package of 150000.00 in single attempt, instead he created two packs of 80000 and 70000.00 .further he told me to provide my card details and only the advance amount will get deducted. However a total of 80000.oo got deducted from my account. and Now he says it is only for two kids and i need to pay 70000 to get kits for other two kids. Now he is not repsonsding niether the byjus customer care. Customer care says that i need to speak with him. He is not at all responding. This is entirely fraud.

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I am waiting on my refund since March. this reference number was given to me in March and I was told that I will receive my money in 7 to 14 business days but I have still not received it and it is May 19th, 2022. this refund was due as I didn't attend any class and was told that my money will be refunded. need help and I am going through some financial issues and it's affecting me personally.

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I feel this byju's course purely focused money only all are fake.
The counselor came in awkward time and behaved like to sell the product at any cost as there was some target set. He almost drained us just to have the program being purchased and stayed in our house till 1:30 a.m.’s as good gesture we entertained him but after the product for purchased he simply vanished from any contact he also hides the part and cleverly opted me for loan facility. As the trial classes involves live classes so at that time it was not been told the live classes is only for trial period. I also approached the Mentor and counselor that the program does not suits my kid but all waste. I have asked the mentor to cancel the program but still there is no response from byjus and the fiancé company is keep on asking for EMI. Why I should pay the EMI if I’m not availing any services from byjus.

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May 19, 2022

Updated by G S Kothari This is not resolved

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