BYJU's Complaints & Reviews

Relieving letter and f&f not completed even after submitting assets...

I provide byjus course 27 april provided tablet and 15 days later provide books i till recognize my family problem for finances so i can't pay emi for ias course byjus company force me to pay emi but i cant afford because my family condition is very poor i can't affordable course his mentor not discuss about 15 day policy. Byjus mentor force me to join the byjus course but i cant afford this course i am requested 20 days to cancellation but his ignored me my request so please action this situation.thank you i hopefully you will help me

I have received a tablet & byjus courses but my child is in hindi medium ans courses are in english so i can cancel the product

I have taken 6to 8th std three year course for my daughter from byjus. Past 7 months I could pay the installments rs 5667 without any delay. In between so many problems related customer services and mentor services etc were there. But eventhough, I could pay the amount, so regularly paid those emis. But due to unexpected financial problems, we couldn't continue the payment, and requested byjus to cancel the course. But they are not agreeing that and also, daily many time financial peoples are calling and torturing us to pay the emi. While joining the executive said that we can cancel the programme in between while returning the tablet. Didn't inform about the 15 days cancelation policy. Now to survive even, we r struggling, at that time this course is utter waste, no use at all. We are unable to pay the emi.

Kindly consider and solve the problem or tell any solution to stop this emi and penalty charges and all.

No response after sale of Byzus Study package for 23, 000 INR. Now no response from BYZUS

Sir, here iam father of Devendra Ghuge
I have purchased the Byju's for my son for std 5th 6th and 7th last year also paid the money too.
I have yet not received the books of six std of Byju'S classes
Our mentor not contact to us
I am sorry to say that Byju's has not given attention to students which have purchased the Byju's
Pl do need ful to us for better performance
Thanking to you
Your's
Dinkar Ghuge

[protected]

My son Byjus class join March
I was paid due still Now but class not taken single day till date wast my money I am willing cancelled my children class
I am not continue

We can't pay futher installment, so we need cancellation from byjus, do it fast in bank pur Sibel will affecting, it's our future don't spoil please cancel my application

I purchased this course of 7th and 8th classes for my brother.
Number +91-[protected]/ +[protected] which is being received by assistant manager Ms. Manasvi Natesh. We have already approached her alot many times since 6th May 2021 regarding the cancellation and informed her that we had received the byju’s package on 28th April 2021 and dropped the cancellation mail on 5th May 2021 and have been contacting her since then yet they are not at all understanding the situation and proceeding with the cancellation.
Her response being “you could have thought about your financial issues priorly before opting for the course “
but future is not predictable and nobody knew that we would be in this situation, yet contacting within 15 days as per your company norms still the cancellation is not happening. I am not asking anything against your company norms. I have rights of asking for cancellation and refund of our amount as we are going through very tough times, still the cancellation process is not completed nor carried forward.

Already 2 EMIs have been deducted and this is hardened money of my father that was secured for medical emergency purposes. We are really struggling hard to survive on that you are making the situation even worse.

Even after explaining the situation Assistant manager Ms. Manasvi Natesh is forcing us to continue with the course and

1. Ma’am has no right to force us.

2. Ma’am is going against your company norms and making her own rules and regulations.

3. Ma’am disrespected me and my family and is very rude to talk, which is completely unethical and it seems to be very unprofessional.

4. The customer service people say -will contact you within 15 minutes and give fake promises but Till date they never call us back. (such a useless)
5. Pathetic service and Unprofessional company.

6. Ultimately, we middle class people are suffering due to Covid pandemic and financial crises. Even after politely explaining everything and following all the instructions by Ms. Manaswi Natesh that is arranging call from the mother, making her talk to the student, yet she says that she won’t cancel it.

7. They are not owning their employees commitments and harassing us and trying to cheat us. I want my complete refund.

8. Till date we might spoken with more than 10 of your employees regarding the same and nobody gives us any clear picture regarding cancellation few of them tell that it is in process and lastly Ms. Manaswi Natesh says that it can’t be cancelled, this is going on and on since past two months (she is responsible for everything and she is dragging this case )

9. This is high time you actually take some action and provide us the exact details of where our case is and proceed with the cancellation, in such tough times it is actually very depressing and torture to us to leave everything and waste our time on just a mere cancellation which is our right to ask for.

10. Hope at least now u give us some conclusion and not drag the case anymore.

11. We have right to ask for our refund.

The situation where father being hospitalised and business being in loss due to pandemic and no source of income this is not in our hand as well and all this couldn’t be predicted earlier.
Without showing any humanity you can’t ask to continue the course when we are clearly stating our problem for why we can’t continue the course.

Lastly one suggestion for the byju’s that no matter who receives our call may it be the assistant manager (manaswi Natesh), or the councellor (Avinash Vyas) or the managers or your call executives all belong to the byju’s and are part of your organisation only.

If anything goes wrong with my family then its byjus team who is responsible.

This harrasment and torture is unbearable. You people are forcing us to take legal action against you.

Mere dawara teen mahine se registration cancel karane hetu request karraha hu. Parantu abhi tak registration cancel nahi kiya gaya our mughse har mahine emi bharve ja rahi he.
Please sir punaha nivedan ke registration cancel karne ke kripa kare.

Krishna Shinde who is economically backward was coerced by Mr Avi Srivastava, a sales rep of your company to buy a package. The parents were told that if 1 EMI was missed, there would not be interest charged. However the reality is very different. Rs 900 was charged to them.
After numerous calls the issue is still not resolved. We have helped the parents financially to pay off this interest. However it is very disappointing to the parents that they had to take help. They have lost all trust in Byjus and are just going forward because they want their son educated.
REQUESTING YOU TO NOT DUPE POOR PEOPLE JUST TO GET YOUR SALES UP. ABSOLUTELY NO CONSIDERATION SHOWN TO THE STUDENT.

I have mailed the details for cancellations of my order of tablet course I have not got any reply and the agent who sealed with me about the course is not providing sufficient information about cancellation and crew has not replied.

I have taken Byjus JEE Main subscription, and i would like to cancel the subscription ( before the 15 days time period given by your executive), after multiple times contacting the support team there has been no response at all, i have been mailing since JULY 3rd. one of the executives even disrespected my daughter, which was completely unethical and the customer service doesn't help at all

We have been requesting Byjus for return of the material and cancel the enrolment but we are not getting favorable Reponses.
We have contacted the counselor within the 15days of delivery of the material but he didnt inform us where or to whom to connect for same.
After tried alot we connected to Byjus call enter and now they say it is not possible to return and we can not take the request,
My question from Byjus is whey the counselor didnt inform us about whom to contact when we connected within 15days.

Dear Sir/Madam

Kindly arrange to cancel the course enrolled through mob no [protected] of my ward Stavyaa Singh as you have failed to start the class till now (today is 06/07/2021) and as per extra classes attended few days back teaching standard is not good.
I don't see any value teaching from you neither expect that there will be any in future. I am a typical middle class Indian who expects value for money in every investment and till date I haven't felt that and don't see in future too. For me 36K is huge amount. I request your kind self to cancel the course and refund my hard earned money ASAP and oblige me.

Let me explain you in chronological order the ordeal I went through

Date Event
24/01/2021 Mr Kunal D Kamani (TNL[protected] invited for Zoom Meeting for online counselling after appearing for some online scholarship test.
He offered following

The learning program as prescribed by our counselors: K10 BYJUS CLASSES

A. Curriculum - 3-4-5-6th BYJUS CLASSES.

The learning program as prescribed by our counselors: K10 BYJUS CLASSES

A. Curriculum - 3-4-5-6th BYJUS CLASSES.

B. Mentor Services - Available from 10:00 am to 8:30 pm, to assist the student in the phase of difficulty.

C. Counsellors Services - To guide the student as well as the parents towards a smooth path of BYJU's Learning approach as well as guiding the student towards a proper understanding.

D. Doubt Portal - Web portal specifically designed for the students to have 24*7 assistance of doubt clarifications and for additional material requirements. (learn.byjus.com)

E. Tablet - Lenovo/Samsung 10” Tab.

Books - Physical Books

F. Off-line Assistance - In case of any supplement regarding the doubts pertaining to the subjects, parents can connect to mentors. The activity sheet for every standard is provided and sent to the registered email id.

G. BYJU's Parent Connect Application - Proper assessment of the student along with the performance & progress details in parents mobile

H.Byjus Classes 3+1 Online classes / week

Fees : 40, 000/- for the entire package with tablet including 75% scholarship from BNAT exam.

One time payment and CC EMI’s available.

28/01/2021 Got impressed by what was offered and enrolled by paying Rs 38000(Rs 2000 cash back)
Very soon received tablet and std 3 physical materials without any online classes(Reasonably understood as it was too late for Std 3 online classes)

patiently waited for classes to start for Std 4

28/03/2021 Contacted Mr Kunal again for onwards information about Std 4 classes (about timings/no of classes etc) He told me to contact Byjus Mentor Support (I WASNT CONTACTED FROM BYJUS TILL NOW ABOUT ANYTHING )
I contacted and then I got to know that Disha Madam is my mentor but she was not available but somehow I got physical books (Which is still lying as it is )

APRIL, MAY PASSED BY - NO COMMUNICATION

Again I contacted in the very first week of June and upon Inquiry I got to know that as per your records my ward Stavyaa was still in Std 3. After so much follow-ups finally I got call from MENTOR DISHA . She asked us about preferred slots for online classes I gave preferences. I also requested her to cover the leftout portion which has already been completed. Meantime two Extra classes were also conducted WHICH WERE BELOW AVERAGE. These all happened by 6th June 2021. After that I thought that things have sorted out .

BUT WAIT ... NO

AGAIN NO COMMUNICATION
I Again dropped a mail regarding TENTATIVE DATE FOR START OF ONLINE CLASSES on Mentor Disha e-mailID disha.[protected]@byjus.com on on June 21, 2021 but till date (July 13, 2021) the mail is not replied .

OUT OF FRUSTRATION, DESPERATION AND FEELING HARASSED I WROTE FOR CANCELLATION ON 7 JULY 2021.

NOW IF YOU ARE A SANE PERSON AND HAVING SOME COMPASSION THEN YOU CAN UNDERSTAND MY SITUATION.

YOU HAVE FAILED TO
1 . YOU HAVE FAILED TO PROVIDE SERVICES ON TIME. Every time I need to reach you for every small things
2. YOU ARE RESPONSIBLE FOR ACADEMIC LOSS TO MY WARD
3. YOU CAUSED MENTAL HARASSMENT AND ECONOMICAL LOSS TO ME

I WAS HAVING VERY HIGH REGARDS FOR BYJUS. I WAS USING YOUR APP BEFORE ADMISSIONS TOO. BUT I HAVE NO TRUST/FAITH/BELIEF IN YOU.

TO CONTINUE WITH YOU IS TOTAL HARASSMENT . I HAD ENOUGH OF IT. NOW NO MORE.

I TRIED MY LEVEL BEST TO CONTINUE WITH YOU BUT THINGS ARE NOT WORKING OUT FROM YOUR SIDE. I HOPE YOU CAN UNDERSTAND MY SITUATION.ON ABOVE BASIS ITS MY REQUEST TO YOU THAT KINDLY CANCEL THE ADMISSION AND REFUND MY HARD EARNED MONEY.

I am Dhahir Hussain I am joined to byjus classes on January 13th for my neet preparation I expected more from your side but there is nothing in byjus because online classes is not a live class it is just a recorded class by this I can't able to ask my doubts directly with teacher and also the live chat is totally waste. I need only one from your side that is, "if you give me a previous online classes" I am get satisfied otherwise it is totally waste for me and the 15min doubt solving session is also not satisfied for me.

Sir,
One of your educational counsellor Naming ARKO...i am unaware of further details called me and used abusive, harsh language and even told me that I am bound to answer him with all his queries,

He was indecent, laughing & directing me to use one language,

He should to hold accountable for his behaviour & i am having such a pathetic experince with BYJUS ...even thid guy mentally harassed me & my family.

If punitive action is not taken i am sure byjus will not impart education to children but they will endorse arrogance, rudeness mocking of people.

regards

TAPAS DAS,
DURGAPUR CITY, WEST BENGAL, PIN-713216
[protected]

I HAVE RECEIVED THE CALL FROM THIS NO, , , , , , [protected]
when my child was having online school classes.

मेरी कंप्लेन का कोई हल नही किया

I have taken byjus course on 30th june and the entire course amount was 92000 out of which they made me use bajaj card to pay 32000 as downpayment and 60000 they converted as byjus loan. I got tab and books after a week but then i lost my job and i have never attended any of their classes or used their study material which is the books and tab i am requesting them that i cant afford the loan i lost my job i have not used any of your service even once plz cancel my course and take back your study material but no one is solving my problem i already told them im a divorced lady and im a single mother i lost my job from where will i pay the amount i cant afford plz cancel but they r not listening all i want is cancellation of my loan i dnt want this expensive course any more it

I have taken byjus.. just worst...pl call me ..I will talk with u...