BYJU's Complaints & Reviews

Respected Madam /Sir,

I, Mr C V N S DEEPAK father of Miss CHODIMELLA LAKSHMI SRIJITHA SAMANVI residing at Door No 12-123, Plot no.112, 4th layout, SATYANAGAR, CHINAMUSHIDIWADA, Visakhapatnam-530051, Andhra, Pradesh), who joined the course of JEE online classes by Byju. I paid an amount of Rs. 26, 000/-. I already informed to the customer care of cancellation. My daughter could not continue because of late coming from college and couldn't attend the class due to stress and overload. I would like to discontinue from all of its services with immediate effect. I also want you to stop my EMI which is due on 7th of this month. We have returned the tab and all other materials
without taking delivery of the same.

I request you to send me a letter of acknowledgment for the cancellation of my subscription. If there are any further notifications, I can be contacted via email at this email address [protected]@gmail.com.

Thank you for your patience. I hope to hear from you soon.

Sincerely,

Mr C V N S DEEPAK

Dear sir

I am Yennam Balagovind reddy, my mobile numbee [protected], mail id :[protected]@gmail.com, student name :YENNAM KOWSHIK REDDY. I am requesting for cancellation of subscription. the last November 2022 subscribed the BYJU's product the same month I have paid the EMI on second month I was request to cancel my subscription but your not cancel my subscription. That's the reason i got 4 check bounce happened in my account. My credit score decrease. The December to now am not getting any calls and notifications from your side and the emi payment paying in your side i am expecting specific explanations from your side. I want money so am applying loans but all banks are rejecting my loan request. So i want cancel my subscription.

Dear Sir/Madam,

I am Hara Prasad Patra, father of Anushka Patra (PSID: [protected]), a student at Aakash institute whose admission was done through BYJUs. I'm writing to express my deep dissatisfaction and frustration with the lack of resolution provided by BYJU'S regarding the cancellation of the JEE course that my daughter opted for. Despite multiple attempts to seek assistance, I have encountered nothing but a series o[censored]nfulfilled promises, evasive responses, and a complete lack of accountability from BYJU'S.

Firstly, I have sent numerous emails to both Aakash and BYJU'S, outlining the situation and requesting a cancellation of the course. However, all I have received in response are automated acknowledgments, followed by the indiscriminate forwarding of my queries to different teams within the organization. Regrettably, these emails are quickly marked as "solved" without any actual resolution or even a proper acknowledgment of my concerns.

Furthermore, I have diligently raised support tickets through their designated channels, hoping for a more direct and efficient resolution process. Unfortunately, this has proven to be a futile exercise as well. Each time I raise a ticket, it is simply forwarded to yet another team, resulting in a never-ending cycle of false assurances and unfulfilled promises. Despite their claims that the respective team would contact me within 48 hours, I have not received a single call or email from BYJU'S till date.

I have also made numerous attempts to contact BYJU'S and Aakash through both phone calls and emails. However, the response has been nothing short of disappointing. On every occasion, I am told to wait for 48 hours for the respective team to address my concerns. Yet, despite my continuous wait, no one from their end has reached out to me to provide a proper resolution.

This ordeal has been ongoing for over a month now, and I am deeply dissatisfied with the lack of action taken by BYJU'S to address my grievances. As a paying customer, I deserve timely and effective support, especially when it pertains to the cancellation of a course for which all the EMI payments have been completed.

I kindly request BYJU'S to take immediate action and resolve my concerns satisfactorily. I expect a prompt response outlining the steps that will be taken to address this matter and compensate for the inconvenience caused.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Yours sincerely,
Hara Prasad Patra
[Phone: [protected]]

I want to cancel this registration and want refund

I admitted Shanaya for 3 years. After completion of 1 year they are not sending anything. I have contacted so many times but no result. I want full refund with interest

The counsellor, Mr. Gunasekaran, enrolled my son with Byju's Tution center on November 25, 2022. We didnt' want a long term tution option, considering this, he offered us monthly payment and can be discontinued any time, by writing the bank to stop the ECS.

The Byjus tution center accepted the fee monthly using auto deduction mode through directley from the account, Rs. 4722 is deducted automatically every month. Now, we want to quit the course as we are not satisfied with their performance and also, we were looking for offline classes. When we accessed the bank, in requesting to stop any further transaction for Byjus's, we were informed to write to the loan support as it is registered as loan.

This happened without our knowledge. We never signed any documents or informed that a loan is taken in my name. There were no communication in any format from HDFC or Byjus, informing us that a loan has been sanctioned in our name.
I hereby attach the communication details from Byju's on the day of registration.

We would like to complaint this as fradulent and misleaded to enroll the child in the tution center. There was no co-operation from them when we approach to quit the course.

A person from Byjus called and asked us to add a beneficiary in our account and the IFSC code is invalid.

The counsellor, Mr. Gunasekaran, enrolled my son with Byju's Tution center on November 25, 2022. We didnt' want a long term tution option, considering this, he offered us monthly payment and can be discontinued any time, by writing the bank to stop the ECS.

The Byjus tution center accepted the fee monthly using auto deduction mode through directley from the account, Rs. 4722 is deducted automatically every month. Now, we want to quit the course as we are not satisfied with their performance and also, we were looking for offline classes. When we accessed the bank, in requesting to stop any further transaction for Byjus's, we were informed to write to the loan support as it is registered as loan.

This happened without our knowledge. We never signed any documents or informed that a loan is taken in my name. There were no communication in any format from HDFC or Byjus, informing us that a loan has been sanctioned in our name.
I hereby attach the communication details from Byju's on the day of registration.

We would like to complaint this as fradulent and misleaded to enroll the child in the tution center. There was no co-operation from them when we approach to quit the course.

A person called and claimed to be from Byju's and asked to add a beneficiary in our bank accout - and the IFSC code is invalid

Cancellation and Refund our money
I had purchased course for my son 11 Standard jee course at 48 days before and got the tablet and study material . but now I want to cancel the course as my son is not willing to do this course and he not able to understand the subject and raised the concern within a 1 week after purchase and taken only 3 classes. At the purchase time, Counselor forcing us to take the course to check for 15 days and he was committing to you can cancel the if the course will not be fruitful for us and they will refund our money. we were asking to give us the time to think to buy this course. Now when I raised the concern after that every time they are just giving us 48-72 hours time. Now the counsellor also not attending my call or contact through WhatsApp. Please cancel my course and kindly help me.

As I requested to cancel the classes ( maths). And also close the lone. From 4 months they haven't processed the lone closure. For the EMI amount the grey guest is harrassing us for the EMI amount. I am sending many e mails. But no use. Simply asking for time. But now they not even responding. Even I spoked with Mr. Sivam Agarwal but no use.

I have purchased a course for my son 2nd Grade Cbse . but after 7-8 days he feels uncomfortable with the Tablet and he don't unerstand The Course . I have sent mails Several time to cancellation team but I don't get any response from them.

I[[protected]]was purchased the product two months back till date mentor or sales person will not contact for us. I send the whatsup for byjus support team (Mrigank Kaushik-[[protected]] And Rohit-[[protected]]) for refunding the amount but one of the person contact but she told refund is not possible because already two months is over but i am paying 6333 per month emi. Now i don't want above product because no body will responding. I will always try toll free number last 30 day but not responce.only wating tune 15 to 60 minute. They are cheater. Please cancelle the application and refuno the amount.

I had made a complain before 20-30 days till today no response, please check it

Subject: Conditional Cancellation Procedure and Balance Due Payment Letter to BYJU'S

Dear BYJU'S,

I am writing to discuss the conditional cancellation procedure and the outstanding balance due for my subscription. I have recently decided to cancel my subscription with BYJU'S, and I would like to understand the steps involved in this process.

Firstly, I would like to express my appreciation for the educational resources and services provided by BYJU'S. However, due to unforeseen circumstances, I am unable to continue with my subscription at this time.

According to the terms and conditions outlined in the agreement, I understand that there may be a cancellation fee associated with terminating my subscription before the agreed-upon period. I kindly request you to provide me with the details regarding this fee and any other relevant information regarding the cancellation process.

Additionally, I would like to inquire about the outstanding balance due for my subscription. Kindly provide me with an updated invoice or statement indicating the amount owed and the due date for payment. I assure you that I will settle the outstanding balance promptly upon receipt of this information.

I apologize for any inconvenience caused by this cancellation request. I value the services provided by BYJU'S and hope to maintain a positive relationship with your organization in the future.

Thank you for your attention to this matter. I look forward to receiving the necessary information to proceed with the cancellation and payment process.

Yours sincerely,

N. SHANMUGA SUNDARAM
[protected]
[protected]
[protected]

Student Name: N S DINESH
PID: [protected]

Grade: AakashBYJU'S 11+11Grade
PCM_JEE Live May 2025

Course: Aakash BYJU'S 11+12 Grade PCM_JEE Live May 2025 Language: English

Batch Start Date: new batch with 8-Jun-2023 (B-ID-2463) Reason for batch/timing/language change: new batch with 8-Jun-2023 (B-ID-2463)

To
BYJU's Team Members,

I am writing to raise a complaint regarding the recent experience I have had with Byju's, specifically related to the cancellation process (request number[protected] and subsequent interactions with your team members. It is my sincere hope that this complaint will help shed light on the unfortunate situation I find myself in and lead to a fair resolution.

I entered into an online...

I had purchased course for my daughter for 5th-7th Standard at 15-20 days before and got the tablet and study material after 7-8 days but now I want to cancel the course as my daughter is facing too much pressure to do this course and raised the concern 1 week before and taken only 3 classes. At the purchase time, Counselor forcing us to take the course to check for 15 days and he was committing to you can cancel the if the course will not be fruitful for us and they will refund our money. we were asking to give us the time to think to buy this course. Now when I raised the concern after that every time they are just giving us 48-72 hours time. Please resolve this issue asap

I have cancelled my course within the given time limit. But it has taken 1 month 3 days but I have not get my refund back . When I call and email byjus cancellation team they always told us to wait for 24 hours . And the councellor is not respond our call and messages. After giving our bank account details they said it will only take 7 working days for our refund but I have get it yet. And they also not cancel our auto debit yet

I[protected]was purchased the product two months back till date mentor or sales person will not contact for us. I send the whatsup for byjus support team (Mrigank Kaushik-[protected] And Rohit-[protected]) for refunding the amount but one of the person contact but she told refund is not possible because already two months is over but i am paying 6333 per month emi. Now i don't want above product because no body will responding. I will always try toll free number last 20 day but not responce.only wating tune 15 to 60 minute. They are cheater. Please cancelle the application and refuno the amount.

I received a call from BYJU's counselor for a course for children for three years at the cost of Rs 55000/- (discounted due to CSR campaign of company). During counselling session, he told me that if for any reason I do not want to continue the course then I can cancel it anytime and if within 15days I will get 100% refund and after that upto 45days refund of 75% of money paid by me. I choose the course and paid the registration fee of Rs...

I am Aachal Jain. I have taken byju's premium course in June 2023, then they didn't told me that it was recorded lectures. Right after three days I told them to cancel but they didn't. So, I've to complain to the consumer forum. After that they told me that my course will be cancelled and get full refund. Finally they cancelled the course and loan. But they didn't refund my money though sending mail that refund has processed. And now they are not answering any calls.
I want byju's to give me my money back, because the course is cancelled now. They have taken 13, 000 at the time of registration. This really wasted my time.

BYJUS company is scamming me for taking admission in their programme while I've said them that I don't wanna take admission.
They calls me from various no.s and talking rudely to opt for admission.
This company should be banned by Indian govt. as it is misguiding and scamming indian innocent parents' and their child.
Pls don't fall in their trap and don't take admission in any of their program otherwise you will be bankrupted and looted.