BYJU's Complaints & Reviews

AS I booked your learning tab program for class 10th CBSC.
As I received wrong Tab (2GB RAM & 32GB ROM).
but I have booked and paid for Tab (3GB RAM & 32GB ROM ).
So it is requested to please change it or cancel the order.
Vinamr Saxena
Anurag Saxena
[protected]@gmail.com
mob. [protected]

Sir Mai Abhi Mai Tiyari Abhi Nahi Karna Chahta Hoo Tablet and Kitab Wapas Le Jaye Mai 2023 ki Tiyari Bad Main Karunga Mein abhi B.Sc final year ke exam ki taiyari kar raha hu

Sir mai abhi ias ki taiyari abhi nahi karna chahta hu tablet aur book wapas le jaye mai 2023 ki taiyari baad me karunga meri age nahi bhi ho payi hai

Your team said cancellation in progress but your finance team torchering me with bad words and double meaning words please help me .i dont want anything . dont torcher me even i didnt face this much torcher and bad behaving peoples .. i cant tolerate his words and he continuously calling with his personal number too. please help me .. im really worried to join this organisation because of this guy . this guy name is sarthkumar [protected] .
please dont torcher .leave me

I have cancelled the Byju’s subscription on 31st Mar, but still I have not got any response from Byju’s regarding cancellation and refund. I feel it is a case of fraud. The response is very pathetic and give fake promises.

I purchase the product 4 month back.at that time byjus team was very sweet and told that team will provide full supporter regularly paying money for it also but not getting mentoring properly i asked numbers of time to provide me bills for the money im paying which i havnt recived yet from last 2 month my complain is just complain its not heard by byjus team. worst expencese i got from this.

I have been asking for a refund for 2 months but they are not providing it and now I am fed up with the company. mailed so many times and called so many time but no resolution. every time they says that there team will call in 15 mins but nobody calls.

mail id - [protected]@gmail.com
txn id - BYJUS[protected]

One of your counsellor told me about himself everything I found out is he was a fake.

He doesn't have any graduation done yet how could you get him in as an employ.

Lly how can I trust you guys if your employ is fake.

Regards,
Saved myself from scam

I enrolled in byjus course a month back ...and I cancelled that course ...within 10 days itself...and according to their policy ...they have mentioned that ...we can cancel the course within 15 days of product delivery and...the course fees will be refunded within 10 days of cancellation ...but it has been more thaan 20 days...they said they initited refund on 25 th March ... till now I haven't got my refund amount ...and..they are not even responding to my call ...it is so disturbing to me...I haven't expected this from byjus...they are not trustworthy

I requested cancellation process but still now byjus team not respond.

I raised request for cancellation. Still they are not respond.

I have registered my kids TANISHI ARYA in BYJU (Think & Learn Pvt Ltd) and Registration number is TNL[protected], which head office is in Bangalore. They are doing scam with a big charges and not listening student after getting payment. They have committed to refund full amount, if we dont like services within 15 days. The course fee was Rs. 47000 and I asked for discount, Mr Ayyaz and Pulkit Gupta was ready for Rs. 40000 and said Grade 2 and Grade 3 Material we will give you and written on documents and Grade one we will apply through internal Department and I have authority to Give you Grade one study Material. I had paid Rs. 40000 on 8 March, 2021 and we received study Materials fo Grade 2 on 14th March, 2021. After that no one called us for anything to our kids guidance, We called so many times to customer care [protected] for Mentor and also to Sales Executive (Pulkit-  [protected]. But no solution. I asked for refund before finishing trial period, then no response. In this Scam case Mr. Ayyaz Shaikh has a big role (ayyaz.[protected]@byjus.com) I called regular and sent mail regular. Then they called us after a lot of harassment. Ms. Mahima Saini committed for some points, which I am attaching mail conversation and replied on mail something else. I asked for those points, then she never replied. Again facing same issues, ignore and ignore. Today I called again and they confirm for cancelation and sent mail. In mail they mention send back all materials to them. I asked them, who will bare courier charges and if any damage, then who will be responsible, then no reply. They never said or its not mention in Terms & Conditions that if you dont like our services then you need to send all study materials by your side and all responsibility will be Student's parent side. Now they are not ready to pick the Study materials and I am sure that if we send materials to them, then 100% they will damage the products and will claim from us. My concerns is they should pick themselves and process refund immediate. In summary I can say they are not ready for refund our hard earning money and its big Scam in our country, which is playing with our Kids future. From the 1st day they are cheating with us . Specially Mr. Ayyad Shaikh, Mr, Pulkit Gupta, Ms. Mahima Saini, Please take necessary action against these kind of educational Institute, who are playing with our kids future. 

Cancellation done but refund due so long, somany times complaint given to the customer care.

Please verify till i did not get my tab from 1 month i paid dp amountpaid on13/3/2021, but did not get my tab till now

my details
kancharla megha sanjana
d/o kancharla rubenu
gurlavaripalem, guntur,
ph no:[protected]

Cancellation done as per company norms but EMI deducted from account.no refund processed after informing so many times to customer care.product which is delivered inspite of refusing to receive to our door step returned to them.but refund not processed till now.

I need one on one sessions fir my son for the 10th grade as well. I hv paid 75000 for 2 years course n i[censored]r not able to provide one on one sessions fro his 10th grade plz refund my money back

I have taken the product 2 months before i have payed 5000 rupees and one EMI now my father has lost the job due to COVID 19 and we have no way to pay EMI pls cancel the EMI.

Already I have sent message about Byjus on April 1 and April 4 but they are not considering our situation. Now kindly help me how to return the product (tablet and study materials) to them. My previous complaint ID are 2845837 & 2848229. I want a correct solution and this was the last message I have sent to cancellation department but not giving proper response.
Sir
My wife has enrolled in Target 2022 IAS. I have informed you that I am not in the situation to pay the EMI because of my mother's health issue. Only my wife was taking care of my family. We are not financially good. Two weeks before my mother got chest pain so we took her to private hospital there they asked more money so now we are seeing only in government hospital.
Already my wife has undergone appendix operation, cyst removal operation and two Caesarean. So normally she is weak but she said that she want to learn only for that purpose I made her to join the course. Now everything was changed, yesterday she got severe back pain so I took her to hospital. Due to this Covid they are not even admitting in hospital also. Doctor checked and advised that she should take complete bed rest she should not sit. She should take complete rest. Day by day the situation is going worse for me and it is too difficult for me to run my family.
Now I am inthe worst situation and financially also I am not good. Consider my situation and cancel the course. Your representatives are not listening to our problem. I am not able to give treatment for my mother in private hospital too, till now at least my wife supported me to lead the family. After her health gone worse she can't even continue her work. I request you to cancel the course and get back the products that you have given. One of your representative in Chennai office said that you are the only person to help us. So many messages I have sent but I didn't receive any proper response from your side. Kindly do the needful.
Hereafter Contact me in this number and my name is Srinivasan R G/O J. Deepika Devi.[protected]
Note: I have attached my mother's previous medical documents and recent government hospital documents.
My wife's doctor medical report and her health certificate.

I purchased the tablet with the course for 3 years from byjus with refund policy they said even tried multiple times calling and mailed they are not responding .
even they proceed the ecs from bank and i have charged 2600 as bouning charged and now i am facing financial issue and student not like the program at all .
they are cheaters after taking money they are not responding.

Since Dec-2020 I have sent a request to cancel my child course package and stop ECS for future all due to Corona conditions and mother-in-law expired in sep-20 and my left my job of Kanpur UP return to home Kerala.
As I have request to customer care for cancellation of product and after getting confirmation I will return back the Byjus property etc. due to financially situations is poor at present but till today the finance peoples calling for EMI, and the cancellation department person is always saying we are forwarded to concern department and their END is pending.
Finally I was filing this complaints this way