Byjus.com — Cancel my order

श

शोभित

Jun 30, 2022

Address:	BJYUS BANGALORE
Website:	[email protected]

This is my second time to msg and mail in complaint cell
Still my first complain is pending from [protected]@byjus.com and [protected]@byjus.com yet not cancelled my order .
So pls look this matter in priority
To cancel my order immediately and refund my money.

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Amit Mokashi

Oct 1, 2022

No customer support – It will only tell you that we can arrange a call back from the mentor. Have no solutions for anything. Do not provide a case/ticket number for the conversation you had. Cannot transfer the call to the supervisor. Each time you call customer support or mentor helpline you have to speak to a new person who has no clue about what you are calling and you need to explain the issue each time.

No escalation matrix

Support team/ Cancellation team/ Finance team/ Grievance team/ - none provide you case or ticket number. No empathy or sympathy on call. Cannot follow the chain of email responses.

Byjus has no Ethics / very unprofessional / communication gap between internal teams / wrong communication provided to customers / false commitment provided to the customer /no timelines for solving the issues / unnecessary complicated procedures.

Support team/ Cancellation team/ Finance team/ Grievance team are a complete mental torcher / harassment / a night mare / a complete unpleasant customer experience.

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