Cabbazar — Hidden charges revealed after booking

I am never ever booking from cabBazar. For my trip from Hyderabad to Srisailam, they showed 5K as the total amount and 9rs per km charge for extra kms. However, their driver asked 2500/- extra for toll and border check post. This is simply extortion, who asks 2.5K for toll? Standard toll charges are 60/- and 25/- for which our driver extorted 2.5K from us.
Also he charged extra kms at 13rs per km instead of 9rs. But most shocking is you won't get the bill for all these, my final bill says 5.2K where as I ended up paying 8.8K
This is fraud at next level. Also driver asked 300/- per hour additional cost, as we started 2hrs before which was again suggested by him saying place will be crowded but it was so empty.
I am eligible for a refund of almost 3K because of all these hidden charges.
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Ma'am tolls and state taxes are not hidden charges. You have to take care of extra charges while travelling interstate for which you will have to pay interstate permit charges. Also if you cross the given time you will have to pay additional charges. These situations were never informed to Cabbazar so we could resolve it in a smooth way while you were on your trip. Just above the book now section there is an other terms option wherein all extra charges are stated very clearly and you might have not read it. So none of these were hidden charges, these were charges which you were liable to pay.
kganesha1's reply, Feb 6, 2023
I faced a similar kind of issue. My driver charged me extra for the trip, and when I immediately contacted the customer service at Cabbazar and alerted him, the executive replied that I will be provided the invoice for the total amount paid. But now, I got an email from [email protected] saying that since the driver returned back late (next day), I was bound to pay extra day charges to him, even if I complete my journey on time.
My concern is even though they charged me for the extra day, they should provide me proper invoice or refund my money, which they neither did.

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