Cabbazar Complaints & Reviews

I had booked a roundtrip journey from cab bazar from 9th to 13th April to visit Kandaghat, Shimla and Kufri. I was charged for 1250 km for 5 days. We are staying in club mahindra kandaghat. However the cab driver refused to go to shimla on the 3rd day citing that we had already travelled to shimla and he will not go again. The same was informed to the cab bazar support team. at 9 am. After discussing for 4 hours with the cab bazaar team,...

ID 825695
Dear Sir,
I have received your mail dated 17th February -2025 regarding a trip which was not done by your Cab Driver. I am extremely sorry to inform you that You and your Cab driver assured us to pick by 8AM on 17th February 2025 but he failed to pick up us till 2PM.As the pick up was not done by your driver at stipulated time and pick up point, we are not responsible to make any kind of payment towards a failed ride....

I book a ride yesterday from gurgaon to karnal roundtrip through cab bazaar, but I take a stop to samalkha panipat i.e on the way for almost two hour and he charges 775 rs extra i.e unrelevant also the driver was rude using abusive language whole the trip and when he drops us at home he takes extra charges in toll tax too, car is of Haryana but he charges 470rs Haryana tax from us, and gharaunda toll tax is around 285 roundtrip but he charges...

**Consumer Complaint Against CabBazar for Multiple Driver Cancellations, Security Concerns, and Refusal to Refund**

**Complainant:** Chandan Kumar
**Against:** CabBazar
**Booking ID:** 698479
**Booking Date:** 9th October 2024
**Travel Date:** 11th October 2024 (4:30 AM)
**Route:** Delhi to Nainital (Return: 13th October 2024)
**Registered Email:** [protected]@gmail.com
**Registered Phone:** [protected]
**Amount Paid in Advance:** ₹1815

---

**Complaint Details:**

1. **Multiple Driver Cancellations:**
On 10th October 2024, a total of **6 different drivers were assigned** for a single booking. **5 drivers cancelled** my booking by 7:25 PM, stating they wouldn’t proceed due to low payments from CabBazar.

2. **Security Concerns:**
After these cancellations, **two more drivers** (who were not assigned officially) contacted me directly, which raised significant **security concerns**. They asked for extra money to take the booking, claiming CabBazar pays them very little.

3. **Unresolved Customer Support:**
From **5:30 PM to 8:00 PM**, I was in constant contact with CabBazar's customer support, informing them of the cancellations and raising safety concerns. **3-4 drivers cancelled** during this period, yet the support team did not acknowledge my complaint or provide a resolution, asking me to wait until 4:30 AM for a cab.

4. **Driver Cancellations Continued Until 11:30 PM:**
By **11:30 PM**, drivers continued to cancel my booking, and despite my **request to cancel the trip and issue a refund**, no action was taken. This forced me to **cancel my trip** for my daughter's first birthday, as I was unsure whether anyone would show up at 4:30 AM.

5. **Rude and Unreliable Driver Contact at 4:30 AM:**
On 11th October at 4:30 AM, I received a call from a driver named **Ajay**, who rudely stated, "To kya ho gya" when I pointed out that he was different from the originally assigned driver. Given this attitude and the lack of support from CabBazar, I was left feeling unsafe and helpless, leading me to cancel the trip.

6. **Repeated Requests for Refund Ignored:**
Since **6 PM on 10th October**, I sent **around 50 emails** requesting a cancellation and refund, citing **safety concerns and driver cancellations**. Despite this, CabBazar ignored my requests and kept sending automated responses, refusing to refund my ₹1815 advance payment.

7. **Unhelpful Customer Support:**
The support team was unresponsive, dismissive, and failed to address any of my concerns. I have retained **call recordings and screenshots** of all the cancellations for evidence.

8. **Financial Loss and Mental Stress:**
I suffered a **financial loss of ₹1815** and significant mental stress due to the unprofessional conduct, continuous cancellations, and refusal of a refund by CabBazar.

---

**Relief Sought:**
- A **full refund of ₹1815** paid as advance.
- Compensation for the **mental stress and inconvenience** caused due to the unprofessional handling of my booking.
- Action against CabBazar for their **unreliable and unsafe practices**.

I request the Consumer Forum to take necessary action to ensure CabBazar is held accountable for its actions and poor service.

---

Thank you for your attention to this matter.

Sincerely,
Chandan Kumar
[protected]
Email: [protected]@gmail.com
Delhi- 110091

Date of Incident: 18 July, 2024
Client Name: Sandeep Singh
Client Number:[protected]

Description of the Incident:
I booked a Cab from Cab Bazaar to reach chandigarh airport. The distance from my location to Chandigarh Airport was 142 Km, but the Cab Driver took the longer route and I had to pay for 155 Km, he took the longer route as he wanted to take some stuff from someone. It took him more than 15 minutes...

We had a very bad experience with regards to CAB BAZZAR. We had booked our cab 2 months prior to the day of travel. They didn't provide me the details of the driver till the day of travel and when I called them to ask about the driver details they told me that they can't arrange a driver on the price that was decided and I was free to cancel the cab if I didn't want to pay more money. This was two hours before the start of cab ride so I didn't...

I booked CabBazar for my trip from sangamner to nashik with reference no. 613616 on date 28/05/2024. This fraud company took an advance payment of Rs. 473 from me for car booking. They didn’t provide any service & my money is not refunded till today date 2/6/2024. Need to take this matter further as the company is fraud.

I had booked a cab from Delhi- Mathura- Vrindavan-Delhi on 23rd of May'24. The driver comes one hour early but doesnt bother to fill his CNG tank. As a result we had to cross small toll booths looking for a CNG pumps and finally found one and had to wait for 30 odd mina because of the huge line. After that, we reach the first temple late because of the pump station delay. We then proceed to the next temple and we reach that place right when it was about to close. So we decide to get back to Delhi. On the way back, the car is again out of gas and my parents and I were so nervous all throughout the journey wether we will be stranded in the middle of nowhere thanks to a faulty car and an insensitive driver. We planned to reach home before 12pm but thanks to the bright mind of the driver, we went through several toll booths and reached a cng station at 12 30 pm. He was so rude and disrespectful while we tried to stay positive and cheerful. Then the price of the whole trip comes to 4770 thanks to the extra time charges ( completely the cab drivers fault), toll booth charges( 7 toll booths charges) and extra random charges by the cab owner- Ramesh Yadav. Literally threatened me to pay the amount at 2 am on the phone. The worst experience with my parents and I will never book from Cabbazar ever again!

Dear Sir,
I booked a cab for 4 hours 40 km for an amount of 1700/- and odd for my trip to vellore. I was asked to pay 440/- upfront for my trip which I did.
Unforturnately, my trip got cancelled and I called cabbazar number and emailed them also to cancel and refund me.
I have not received the refund and was told by the call center that the amount paid was their charges and will not be refunded to me.
This is absolutely unfair.

I have booked Ertiga car for return travelling from jolly grant airport to Guptkashi from 17 may to 19 may, Booking I'd was 582839, I had received confirmation msg and got the call from ertiga driver that he will pick and drop us on mentioned date, while leaving my place on 16 April evening, I have tried calling ertiga driver but he has not responded for 2 hrs, hence I have complained on Cabbazar app and got the call, executive checked and told that, currently that ertiga is not available and he confirmed me another ertiga and sent msg with details of vehicle number and drivers number, asked me to speak to driver, i have called driver but surprisingly he told that he doesn't HV ertiga car but will send renaut triber, again I HV complined on Cabbazar app and got call from executive, told him the story, on which he told me to check renault triber once, I HV told him that I will check it as per your request but in case it is not ok for me to accept, I won't take the ride, on 17 morning at jolly grant airport, checked the renault triber car which was old and congested hence I have denied it, multiple calls exchanged in between me and Cabbazar executive and finally they told that I have only 1 option of accepting mahindra Bolero which I HV denied, Cabbazar executive has cancelled my booking on his own under customer request without my consent and refund not provided

I booked cab booking I'd is 572934 from this company today at 7.20 pm and immediately I called their customer care for cancellation. Customer care executive is not ready to take refund request ask to email for refund. I sent email for refund at 7.34 pm same day still I got email from cabbazar that one driver assigned to me. I reverted back saying that pls cancel my trip and refund my amount in my original payment mode. After some time again I got mail saying that now another driver come to my place for trip. I want to cancel this trip and refund my amount but till now 3 times driver got change. These people is not ready to refund the amount though driver is not assigned. They are giving driver for name sake so that they can easily fool the customer saying driver assigned but later on they will change the driver details till booking date. It's a scam. Please help me to resolve this. Their email id[protected]@cabbazar.com is wrong email id and no Ema reaching to them. I want my money back

I have book an outstation trip from Gurgaon to Bir but the cab was canceled by the driver after the scheduled time.After this Cabbazar support team refunded the amount in the form of a voucher even saying no to the voucher.

They does not have any logical reason why they refund the amount in voucher. When I am paying the advance amount from account then amount should be refunded in account only.This is not ethical and logical.

They have worst customer service.

This scam company took money in advance and then later when they are unable to provide service they don't give refund back but some coupon which is useless because they hane no integrity...

I booked can Bazar for my trip from madurai to rameshwaram with refernce to booking id 504093.first I messaged them but no driver allocated so I cancel the booking but their system says that driver alloted at 9:48 am and you cancel ticket at 9:49 exact one minute differce after that I told that in app there were no driver was allocated and I recuevd message at 10:00 for refernce I am attaching screen shot than they said you have network issue than I told I will share the mail with same time they said will not give you single money and whole money is ours now. Please do the needful in this as they are cheating lot of persons and also giving threat please stop their services in India. They are breaching and treating the customer and said no can do anything of ours how one can clearly say these things kindly take the matter seriously i will be very thankful for you help
Please take necessary action against them

I booked my trip from chennai vadapalani to muthupettai (booking ID 502094) on 23.12.23 10AM one day before but they didn't arrange any driver or vehicle till morning and they informed no one available so the price may increase and it will charged extra when I contacted customer care. So due to their poor service I am afraid to take my family with them so I cancelled my booking. But they didn't returned my complete account to bank. And they provided vouchers for partial amount. I informed clearly based on your customer service only I took voucher for previous booking cancellation but it's no more worth for booking vehicle with your company fornew booking. But they are not accepting which is really bad policy. How they can hold my money without my acceptance? I request our government to take necessary action to avoid others not to struggle like me in last day of booking. Please ensure our national people are getting their money as they wish. Not as per their company policy because it's hard earned money for each person.

I recently booked a SUV from Gurgaon to Lucknow. Initially they sent Innova details and later on the same day shared the details of Ertiga. When spoke to them they said Innova is not available (though Ertiga is also mentioned in their web-site as SUV). Cab reported on time, driver was a nice person. Cab was not clean, broken, seats in poor condition.

Problems started after 2.5-3 hours of travel. AC stopped working and driver tried to fix this showing to road side mechanics.

In the meantime I had spoken with the customer care executives at least 4-5 times to get this resolved by sending another car or cancelling the booking. Both these options were not there as per their policy and if in case of cancellation, the entire amount to be paid.

Never expected this kind of a service.

It is requested to take strict action against them as well as to put certain rules and regulations.

This fraud company took an advance payment of rs 566 from me for taxi booking. Thay did not provide any service and my money is not refunded. Need to take this matter further as the company is fraud. Booking id is 495739

During my night journey with a friend in a CabBazar taxi from Rishikesh to Delhi airport, a severe accident occurred, shattering the car's front glass into millions of cracks. Stranded on the highway, we contacted CabBazar's customer care, facing initial rudeness and a lack o[censored]nderstanding. Despite multiple calls, they couldn't offer assistance, suggesting we continue in the damaged car. Eventually, they canceled our booking, and left two girls stranded on the highway without a replacement cab or a refund. It's disheartening that a service claiming to be a leading provider failed to show humanity in such a critical situation.
You can see the attached pic, the car was not in a condition to drive yet the customers service agent insisted driver to remove the front glass and drive 250 km on the highway

I booked the cab on cabbazar for travelling from thuraiyur to chennai on 14.11.23.Driver asking extra amount due to my luggage bag.During travelling also driver tash driving.Very unprofessional driving

I have booked cab from Bangalore to Goa and then one day before the booking their driver called and asked us to pay 3k extra in the name of state permit but while booking the cab their was only state tax, toll, parking charges to be paid by us mentioned but no state permit mentioned. We called the customer care and discussed this issue and then their customer care guy added driver on conference call and that driver sent me fake government proof of state permit bill of 3k. Then we showed them that only 250-300 is the state permit for which he is asking 3k but cabbazar didn't took any action. Then we asked cabbazar to arrange some other driver because we weren't feeling safe with that driver. They denied our request and forced us to cancel the ride and this is their whole mistake and they are not giving our advance money back.
Booking id - 432389

They are looters in just 5 min of booking they denied to refund the amount. One the call itself they shared me the driver details through message and told me now they can't refund my money as i driver details already shared and this all happens in 5 min. i am going to make consumer complaint against them. Don't do booking through them

They are looters in just 5 min of booking they denied to refund the amount i am going to make consumer complaint against them. Don't do booking through them

Most erratic way of dealing and looting money. Taken advance and not returning. Will take the matter to higher level

Dear Sir/Madam,

I am writing to express my profound disappointment and concern regarding a recent incident involving one of your drivers. I hired your agency's services for our company Director's trip from Nagpur to Yavatmal, a return for a tour on 11/10/2023 which was supposed to be a pleasant and safe experience. Unfortunately, it turned into a distressing and dangerous situation due to the actions of your driver.
On the 10th oct 2023 evening 7 PM. It was personally spoken with the owner of the car that the driver had to be sent sharp at 8:45 am to the airport but intentionally a driver reached at 9:30 AM owing to too much waiting and urgent appointments fixed at Nagpur location got canceled due to which there were severe losses.
Again with a call center person spoken on 10 th Oct .. she had clarified that the cost switched from the agency was to one travel to Yavatmal, which is 300 km and anything beyond that will be paid as per actuals. Our company had agreed to it
Therefore after leaving from nagpur suddenly the client called back which had canceled due to inappropriate behavior of the driver and delay My director requested for u turn and for which he was ready to pay extra Please note
No toll tax was charged neither they had crossed beyond 5 kms.Still the driver forced to take him to the petrol station and told her as a process there was no diesel, and he has to pay for the diesel and took money of 1500 rs which was highly unprofessional and unethical why, in spite of we paying advance to your agency, pay for diesel as well
Later then he got my director again at nagpur client location which was hardly 5 kms distance
Then he said he shall park in shade
Luckily my director had taken all belongings
After half an hr meeting when he came back, to his shock, the car and driver not there abruptly terminated the tour in the middle of nowhere, which was extremely unprofessional and unsafe. To make matters worse, he attempted to strangle me, putting my life in grave danger.

This horrifying incident amounts to theft and an assault on my director, which is a criminal offense under the law. I am deeply disturbed by the behavior of your driver, and I demand that you take immediate action to rectify this situation. I expect you to identify the driver in question, cooperate with the authorities, and take the necessary legal steps to address his actions.

I also insist on receiving a full refund for the tour that was abruptly terminated and for the emotional distress and physical harm I endured due to the driver's actions.

Failure to address this matter appropriately and promptly will leave me with no choice but to pursue legal action against your agency for the negligence that allowed such an incident to occur.

I trust that you will treat this matter with the utmost seriousness it deserves and take the necessary actions to ensure that no other customer has to experience such a traumatic incident under your agency's services.

I request a written response from your agency within 10 days of receiving this letter to acknowledge the actions you intend to take to address this issue.

Yours sincerely,

--
Regards,
Mr. Deepakraj Rai
Sr.Manager

While booking they do false promise. And after advance payment they show their real colors.

Booking ID: 440376
We had booked the cab from Alwar to Jaipur on 23rd Sep 2023 for the travel date of 24th Sep. We got the cab & driver details through a message and the same was showing on the app. However, at the arrival time different cab and driver arrived for the pickup.
While asking why the cab was changed w/o prior notice, the customer care executive started arguing, they didn't even realize that it was a security breach and I couldn't let my 2-year-old daughter, wife, and old age parents board the cab.
Instead of accepting the mistake the customer care executive clearly mentioned that they wouldn't refund the amount upon cancellation and on top of that during the telephone conversation they changed the cab details and showed the cab number and driver who was present at that moment.
It was complete ignorance of customer satisfaction and safety. Very bad experience.

I already complain against cabbazar regarding service that's not provided by them.As I booked cab through online cabbazar, booking was confirmed with booking id:-428434. The amount of Rs. 1160/- was deducted from my account. But The service is not provided by the driver of cabbazar at last minute. I already complained against that in consumercomplain.in After I complained about it, they provided e-voucher as Rs. 1160/- Now my request is that I don't want and voucher. I want my money back because I don't want to use there service

Cabbazar - The synonym for Extortion & Dishonesty
Aug 2023 • Family
Extremely poor & non professional experience from cabbazar... Had booked 3 weeks ago after honestly informing passengers, viz... 2 adults and 2 kids... with around 8-10 bags (small & big altogether)for airport trip... Had booked an Ertiga after "sweet talk" from cabbazar customer care guys... Swindled me into booking with advance payment... On the day of travel, they shamelessly backstabbed saying need to book extra cab & fare would be double... Had to cancel trip, they didn't even have the courtesy to refund advance payment...This bogus company needs to be raided & sealed forever.
Read less
Written August 31, 2023

I booked cab from paloncha, telangana to Attili, Andhra pradesh in online through www.cabbazar.com & cab was successfully booked with booking id:428434 & I also received acknowledge message that cab was successfully booked while booking cab I provided every detail required for the trip.cabbazar quoted amount of Rs. 3779/-(excluding toll charges) for the trip & this website asked to pay advance of Rs. 1160/- & I paid according their terms and conditions. Remaining Rs. 2619/- need to pay after the trip will complete. I received call from cabbazar of ph number:[protected] & asked me to share the live location in paloncha, telangana after the trip confirmed. 10 minutes later I received message regarding the trip details such as driver name(shiva prasad) and contact number :[protected].In that particular message, it was provided some alternative contact number:[protected]
Pickup at 5:30 pm on 28/08/2023. I booked one hour before (I.e.. Before 4.30pm).Booking was confirmed & received acknowledge message immediately at 4.28 pm and asked me to share my live location📍 in paloncha at 4.59 pm and I shared according to the requirements. 10 minutes later I received the trip details at 5.10 pm such as driver name and number, provided some alternative contact number. When the trip need to start at 5.30pm(i.e pickup time) before 5 minutes to start
my trip I called driver. He is not receiving my call and number is switched off. I contacted the alternative number, he is innocently asking that where is my pickup location in hyderabad.I'm shocked and didn't understand why he's asking. Because I also shared live location📍in paloncha their requirement & I provided details in online from paloncha, telangana to Attili, Andhrapradesh. when I'm trying to demand my trip he isn't listening to me & telling me that they provided hyderabad pickup location unable to come to paloncha. When I'm asking who provided the location in hyderabad, clearly mentioned paloncha as pickup location & destination is Attili, Andhrapradesh, he was ignored my words &saying that trip will be cancelled & disconnected the call. When I'm calling again he is not responding.I didn't ask for cancellation he himself saying that trip will cancelled. I again called to number to whom I shared my live location. He is also not responding to my call. Driver already switched off. I already paid advance of Rs. 1160/- wanted to refund it. I awaited more than an hour. How did they get back my time. They themselves said that trip will be cancelled

I'd no 417206.
Booked from hyderabad to srisailam.
DoB is 12Aug 23.
An amount of 870 has been paid as advance lot of arguments done with customer care bit finally they denied to refund my amount. Pl revert back my amount after deduction in cancellation rate as applicable