Cabbazar — No refund on cancellation

A

Amit kolurwar

from Pune, Maharashtra

Mar 15, 2023

Address:	Pune
Website:	Cabbazar.com

We had booked a cab with cabbazar.com using mobile application. The pickup address was entered as Pune and destination was entered as aurangabad. I paid the advance amount as it was showing good deal. When I receive call from driver he said pickup and destination city is showing same as aurangabad. I had to cancel this booking. Not sure what happened but I entered correct details for booking and now they are not refunding my advance money paid. They gave me option to use that amount in 2 hours but I decided to not book again with them. But I am looking for my refund. I wanted to complaint about this issue and want to get my money refunded.

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Comments

C

CabBazar Cheapest One Way Travel

Mar 17, 2023

As the booking was wrongly placed, we provided you a validity voucher in order to place a correct and a fresh booking as you were not aware about the locations you mentioned in the itinerary until the driver informed you about the same. You did not place a booking and the voucher expired. So in this case a refund is not applicable.

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Amit kolurwar's [Complaint's author] reply, Mar 17, 2023

The initial booking showed rs 2700 and when I was trying to book it showed me rs 3600. Why would I book it at higher price? Now if I don’t want to book a cab with cabbazar my money are gone. You should do business in consumer favor not loot them with no option for straight refund. Also when we place a booking there is no time to cancel and get refund because as soon as we place booking you send us the driver details immediately irrespective of travel date. This is very annoying and frustrating to loose money for the service we haven’t used. You guys are looting innocent people’s money. You guys don’t care about consumers hard earned money.

C

CabBazar Cheapest One Way Travel

Mar 18, 2023

Sir we highly apologize for the inconvenience caused. But urgent bookings and the bookings made in advance differ in prices and that might be the reason for the price hike also the locations were mentioned wrong. So changes in locations will also cost different.

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