| Address: | Gurgaon | | Website: | Cabbazar.com |
My name is Rutuja. I had booked cab for 12th Feb 2023 from Pune at 12.30AM (pickup).
Booking ID - 307196
Driver Name - Mohammad
My pickup was done at 1.00 AM. After my pickup within 15km my cab was breakdown, then I called the customer care but nobody helped us with this as I am a pregnant women I was standing on Khed Shivapur Highway till 4.30 AM. When I called Tushar (Employee ID - CBM07) from Customer Care, He was supposed to send another Cab. We waited for longer duration but He said that cab will be there after 5 am only. I was standing there in the Midnight till 4.30 - 5.00 am. They did not send me any cab. I had to go by myself to home again. I had to manage another cab for me to go back to home. I was in hope which Tushar gave me that cab will be there till 5 am. I was standing over there waiting for cab till 4.30am but no response. After that my trip was cancelled. When I called them back Tushar said that he has initiated my refund, where I didn’t receive any message or Mail. I called back to Tushar for confirmation 4 times. He said that my refund is initiated & because of network issues I am not getting the messages( I want you to check my recordings for Quality Assurance). I was in hope & in assurance with the team but very very very bad experience I had in my pregnancy. Nobody called me again for this, I want to escalate this issue. I want you to treat this on higher priority. This incident is really big and worst for me, that I told to the team that I am pregnant still they treat me very bad. It would be grt that you involved somebody from Higher authority. I want to escalate this issue. I want my refund. As Tushar said & I confirmed with him so many times I should have been refunded till now. I want to escalate this fraud team. & would recommend everyone to not to book a cab by cabbazar. Was this information helpful? | 
