Cakesportal — Order canceled but not refund or reply received

anandsingh4uuu

Jun 8, 2021

Address:	Nehru Place, Delhi
Website:	cakesportal.com

I ordered a cake from this website on 11th May 2021, the delivery was showing as free. Once I made the payment I got another email stating that they need Rs 160 extra for delivery. I requested to cancel the order and issue a refund. They said they will issue a refund within 7 days which has not happened. Also, they have stopped responding to my emails.

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Jun 08, 2021

Updated by anandsingh4uuu Email conversation :-

----- Forwarded message -----
From: Cakesportal.com | Jatin <[protected]@cakesportal.com>
To: Anand Singh <[protected]@yahoo.co.in>
Sent: Thursday, 13 May, 2021, 12:21:17 pm IST
Subject: Order #17345 | Cancelled

Dear Customer,

We would like to express our deepest regret for the inconvenience caused by an unintentional and rare mistake and we are sorry that you were not satisfied with our services,

As per your confirmation, we have to cancel your order and your amount will be refunded in 7 working days.

Thank you

Warm Regards,
Jatin

On Wed, May 12, 2021 at 1:29 AM Anand Singh <[protected]@yahoo.co.in> wrote:
Hi Jatin,

Please cancel the order and issue a refund.

Regards, Anand Singh

On Tuesday, 11 May, 2021, 08:23:01 pm IST, Cakesportal.com | Jatin <[protected]@cakesportal.com> wrote:

Dear Customer,

Thank you for your confirmation,

We are sorry for the inconvenience caused, the given location is far from our vendor and only delivery charges are applied for this location only so kindly make the payment for hassle-free delivery, or as per your previous mail would you like to cancel the order?

Kindly let us confirm

Thank you

Kind Regards,
Jatin

On Tue, May 11, 2021 at 7:49 PM Anand Singh <[protected]@yahoo.co.in> wrote:
Hey Jatin,

Please confirm the cancellation and refund.
Let me know in case I need to contact customer care for the same.

Regards, Anand Singh

On Tuesday, 11 May, 2021, 07:23:57 pm IST, Anand Singh <[protected]@yahoo.co.in> wrote:

Please cancel this order then, that shoud have been mentioned while ordering.

Regards, Anand Singh

On Tuesday, 11 May, 2021, 07:20:39 pm IST, Cakesportal.com | Jatin <[protected]@cakesportal.com> wrote:

Dear Customer,

I would like to inform you, The extra delivery charge of Rs 150/- is applicable as per the given location, Hence kindly advise for the same to deliver your order. Please find the payment link below to complete the extra payment.

https://www.payumoney.com/paybypayumoney/#/BB33C47FCD10E8FE2057591D32814DF3

Kindly let us confirm

Thank you

Kind Regards,
Jatin

Jun 08, 2021

Updated by anandsingh4uuu The extra amount asked was Rs. 150/.