Calcutta Electric Supply Corporation [CESC] — Dispute in online payment process

Address:	Kolkata, West Bengal, 700061
Website:	cesc.co.in

Consumer no: [protected]
Customer id: [protected]

This is partha pratim hazra. I have made an online bill payment on 5th of june, 2017 worth rs. 570, but i didn't get any payment receipt due to some error during generating payment receipt.

Now cesc authorities are saying that they have not get any such payment.

I have talked to senior official in this matter and they advised me to send mail giving such details.

I have got transaction details from my account, such as:

You have made an online payment of inr 570.0 with transaction id [protected] towards payee bill desk bpc from your account xxxxxxxx3847 on jun, 05, 2017 at 14:38 hours.

But now the online transaction agency of cesc telling us not such payment has been made.

Then where has my money gone?