Can Fin Homes — Closure of loan takeover loan, not responding for calls and request letters.

Address:

Flat No 203, Damurhu constructions, UMCC hospital road, Mahadevpur colony, Gajularamaram, Quthbullapur mandal, jeedimetla

I v. Surekha the loan account holder of manually branch Hyderabad. My loan account no is[protected]. I have applied for takeover loan request on 21st October 20. I received conformation call on 23rd October 20. But I didn't received letter till date.
Bank people told to wait 8 days first, next 15days, even though no letter.
No one including manager giving a valid reply for delay.
And they don't reply for customer even in phone.
Please resolve my issue.