Can Fin Homes — Foreclosure letter regarding

Address:

Basavanagudi Bangalore

I applied for foreclosure letter on 2 feb 2023 they said it will take 45 days but now almost 46 days completed now they are saying this is March month (year end ) so head office people will be busy they won't send the foreclosure letter so you come on April 1st week and i requested them to provide asap. they said put mail to them we will try even I have sent mail with attachment. They reverted we will take up with concerned team
Why can fin homes take only revenue on year end they won't give service to customers?