Can Fin Homes — issues regarding "excess exist details"

Address:

Can Fin Homes Ltd, SHOP NO 4 4 TH FLOOR, PLOT NO 3 SL TOWERS, NCR-GREATER NOIDA-201308, Ghaziabad, Uttar Pradesh, 201001

Hi,

Few days back i sent an email with my concerns but no response till now:

For the month april and may rs.22918 has been put under "excess exist details" and not reflecting in loan balance sheet amount.
As per discussion on bangalore and greater noida branch contact numbers, a new process is introduced where excess amount above the emi amount will be moved to this new head and will be credited when this excess amount reaches upto 10 emi amount. Other option is to send a check or dd with a letter to get it reflected directly in the loan amount.

It is also confirmed by mr. Ratheesh kumar, this excess amount rs.22918 will be adjusted in my loan account next month itself.

Concerns:
1) you already have my contact details, email and address details so why this new process was not conveyed to me and who else will convey?
2) who will pay interest to me on rs.22918 which was kept aside for almost 2 months without informing me about this new process.
3) if through a letter and cheque/dd you are going to credit the amount instantly so what is the problem in online transfer which is an easy option for customers.
4) if this new process was introduced 2 months back, why the online transfer link on canfin site is still open?

Is there anyone in canfin who can address these concerns asap.