Can Fin Homes — Not providing loan foreclosure letter

Address:

Vashi Navi Mumbai

I requested for loan forelcosure letter on 3rd Feb 2023. Till date no letter for loan foreclosure provided by vashi Navi Mumbai bramch and only verification call received from headoffice on 24th feb. The branch location is far distance from residence. Branch not even picking up the calls and thier phone line are always dead. How will cust know about loan foreclosure request status.

Once they have picked up call and stated that it will be given in 1st week of April. While visiting branch they are telling that fc letter delayed from headoffice due to year end closure. Why cust will pay interest for such delay. While complaining they are unnecessary clarification and not replying to my emails.

I taken loan from financial institution not from any private savkar. Is rbi gving control or not on Canfin home.

Request somebody to looking urgently. Even my this month emi due on 15th.

I need urgent help...