Can Fin Homes — pre closure problems

My account no:[protected]

I have requested for preclosure on 31-aug-2018 and no one contacted me, i tried calling the manager and canfin devanahalli landline, no responded. After sending few escalation mails, one branch person named girish called and he was busy on[protected], asked what needs to be done i said i wanted to preclosure my loan before the ecs 5th september kicks in. He requested for deactivation and said we will close the loan after checking the ecs is taken or not. Ecs company (Ingenico) responded that ecs is deactivated, but ecs 42000 was debited from my account. When asked about it branch person rohan told he will refund the money once it gets credited into their account on 7th september. When called now 12th september girish is saying they will cut the interest for 11 days and refund the balance which it will take 1 more week.

When i asked for preclosure on 31st itself why the deactivation process is not started and why i have to pay interest for bank staff mistakes... Also my ecs amount they are asking me to come to bank to collect it.

I also asked that i need to speak to branch manager they are saying he is not available.

Pls refund my ecs amount and resolve the issue