As per new RBI guidelines, they have to give pre-closure letter and all necessary documents within 30 days of request but they are not worried about the RBI Rules and all.
I have given closure request to them on Jan 2 2024 it’s been 19 days now still they haven’t given me closure letter yet, home branch stating Bangalore team only need to give approval and they are pending it on purpose.
There is no team or person can take necessary action for their customer to solve the issue we have to suffer all the way and their customer service is very bad.
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