Canara Bank — about transaction failed due to internal error

Address:

600088

My name is loveleen and account no is[protected]. My transaction failed when i was tried to book tickets twice through upi in jazz cinemas but my amount got debited from my account at 10: 24 & 10:41. I am attaching the screenshots of these.
I called jazz immediately and they said it is locked by bank. Kindly look into this and refund my amount as quick as possible.

Thank you
Loveleen