Canara Bank — amazon refund yet not received

Address:Mumbai City, Maharashtra, 400081

I was supposed to receive a refund from amazon of rs.1999. It was processed on[protected] and after calling amazon customer care they said everything is sorted on their part. Reference no. Is 74332740012001122805988. I had paid for it through my debit card ending with 7267. I had even contacted canara bank's customer care but they said there's no refund processed on this reference no.
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